Article Per Year (5 Year)
p-Index From 2021 - 2026
0.882
P-Index
This Author published in this journals
All Journal Ekomaks : Jurnal Ilmu Ekonomi, Manajemen, dan Akuntansi Jurnal Daya Mas : Media Komunikasi dan Informasi Hasil Pengabdian dan Pemberdayaan Masyarakat Lokawati: Jurnal Penelitian Manajemen dan Inovasi Riset Jurnal Manuhara: Pusat Penelitian Ilmu Manajemen Dan Bisnis
Nisba Silvana
Politeknik Negeri Manado
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Law, Crime, Criminology & Criminal Justice Public Health Social Sciences

Published : 5 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 5 Documents
Search

 1 
PELATIHAN PEMBENTUKAN KEPRIBADIAN YANG SEHAT DAN POSITIF MELALUI TERAPI INNER CHILD KEPADA MAHASISWA JURUSAN ADMINISTRASI BISNIS POLITEKNIK NEGERI MANADO Nisba Silvana; Selfy Manueke; Juliet P.T. Makinggung
JURNAL DAYA-MAS Vol. 9 No. 2 (2024): JURNAL DAYA-MAS
Publisher : Universitas Merdeka Madiun

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33319/dymas.v9i2.159

Abstract

This inner child therapy training aims to make students majoring in Business Administration at Politeknik Negeri Manado able to make peace with the inner child trauma experienced so that they can develop a healthy and positive personality. The problem faced is that about 44 students experience an inner child. This can be seen from the condition of students who show unstable emotional turmoil in the classroom. The inner child is the result of bad experiences or events in the past that have not been resolved properly. The negative effects of the inner child students feel are difficulty knowing themselves well, lack of ability to understand their potential, lack of trust in themselves and others, quickly feeling disappointed with various life situations, and lack of ability to control emotional turmoil. The purpose of meditation is for each student to be able to accept and make peace with their inner child trauma, besides that meditation which is done regularly can reduce the level of depression, a person's emotional condition tends to be more stable, able to generate positive energy so that they can live life better. Based on the follow-up survey of the training results, it was found that around 81.25% of students were able to make peace with their inner child.
Gaya Pengajaran Generasi X dan Y dalam Perspektif Motivasi Belajar Mahasiswa Christien Adriani Karambut; Jacob Tateol Silangen Makapedua; Margaretha Anatje Rundengan; Nisba Silvana
JURNAL EKOMAKS Jurnal Ilmu Ekonomi Manajemen dan Akuntansi Vol. 15 No. 1 (2026): Jurnal EKOMAKS
Publisher : Universitas Merdeka Madiun

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33319/jeko.v15i1.272

Abstract

This study aims to analyze Generation Z students' perceptions of Generation X and Y lecturers' teaching styles, and to identify student learning motivation levels in a vocational higher education context. Conducted at the Campus X with 210 respondents using census sampling, data were collected via a 1–5 Likert scale questionnaire and analyzed through descriptive statistics. Findings reveal that lecturers' ability to contextualize course material with real-world work scenarios received the highest appreciation (mean 4.2), while experiential learning activities such as industry visits and guest speakers scored lowest (mean 2.6). Basic technology integration in teaching remained at a moderate level (mean 3.0), indicating that Generation X and Y lecturers are still in a transitional phase of digital adoption. Student learning motivation averaged 3.5 overall, with achievement-based motivation as the most dominant dimension (mean 3.6), while overall learning enjoyment recorded the lowest score (mean 3.2). These findings highlight the urgency of a pedagogical transformation that synergistically integrates active learning, digital technology, and industry-based experiential learning to enhance Generation Z students' learning motivation.
Pengaruh Kualitas Pelayanan dan Fasilitas terhadap Kepuasan Nasabah pada PT. Pegadaian Unit Pelayanan Cabang (UPC) Paniki Thelya Visencia Claribel Kansil; Cysca Langi; Nisba Silvana; Efendy Rasjid
Lokawati : Jurnal Penelitian Manajemen dan Inovasi Riset Vol. 4 No. 5 (2026): September: Jurnal Penelitian Manajemen dan Inovasi Riset
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/lokawati.v4i5.2715

Abstract

This study aims to examine the effect of service quality and facilities on customer satisfaction at PT. Pegadaian Branch Service Unit (UPC) Paniki. The research was motivated by several issues in service delivery, including long waiting times, changes in fund disbursement procedures, uncomfortable room temperatures, limited parking space, and an inefficient queue number system, which may affect customer satisfaction. This study employed a quantitative approach with a descriptive method. The sample consisted of 50 PT. Pegadaian UPC Paniki customers selected using non-probability purposive sampling. Data were collected through questionnaires using a Likert scale and analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS) with SmartPLS version 4.1.1.8. The analysis included outer model evaluation through validity and reliability testing, as well as inner model evaluation through the coefficient of determination (R²), effect size (f²), and hypothesis testing using bootstrapping. The results indicate that service quality has a positive and significant effect on customer satisfaction. Facilities also have a positive and significant effect on customer satisfaction. Simultaneously, service quality and facilities contribute significantly to improving customer satisfaction. These findings emphasize the importance of improving service quality, process efficiency, and supporting facilities to enhance customer satisfaction sustainably.
Analisis Kualitas Pelayanan terhadap Kepuasan Mahasiswa pada Jurusan Administrasi Bisnis Politeknik Negeri Manado : Studi Kasus Program Studi Manajemen Bisnis Christiani Militia Wangko; Jacob Tateol S. Makapedua; Nisba Silvana; Efendy Rasjid
Lokawati : Jurnal Penelitian Manajemen dan Inovasi Riset Vol. 4 No. 5 (2026): September: Jurnal Penelitian Manajemen dan Inovasi Riset
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/lokawati.v4i5.2760

Abstract

This study aims to analyze service quality and its relationship with student satisfaction in the Department of Business Administration, Business Management Study Program, Manado State Polytechnic, using the Service Quality (SERVQUAL) approach. A quantitative descriptive-survey design was employed. Data were collected through questionnaires distributed to 60 students selected using accidental sampling. The research instrument consisted of 55 indicators covering 11 SERVQUAL dimensions: reliability, responsiveness, competence, access, courtesy, communication, credibility, security, empathy, tangibles, and assurance. Data were analyzed by comparing perception and expectation scores, calculating the conformity level and SERVQUAL gap, and mapping service attributes using a Cartesian Diagram. The results showed an average perception score of 3.08 and an expectation score of 4.65, resulting in a gap of -1.56. All dimensions recorded negative gaps, with access showing the largest gap (-1.75) and identified as the primary priority for improvement. The Cartesian Diagram placed access in Quadrant I; reliability, competence, credibility, security, and assurance in Quadrant II; responsiveness and communication in Quadrant III; and courtesy, empathy, and tangibles in Quadrant IV. The findings indicate that service quality improvement should focus on accessibility, responsiveness, communication, information security, and service consistency. This study provides a basis for evaluating and continuously improving service quality and student satisfaction.
Pemanfaatan Digital Marketing dalam Meningkatkan Layanan Jasa Melalui Aplikasi Pospay pada PT Pos Indonesia (PERSERO) Kantor Cabang Utama (KCU) Manado Andika Alfari; Arief Perdana Kumaat; Nisba Silvana
Jurnal Manuhara : Pusat Penelitian Ilmu Manajemen dan Bisnis Vol. 4 No. 4 (2026): Jurnal Manuhara: Pusat Penelitian Ilmu Manajemen dan Bisnis
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/manuhara.v4i4.2872

Abstract

This study aims to analyze the utilization of digital marketing via the Pospay application to enhance service delivery at PT Pos Indonesia (Persero) Manado Main Branch Office (KCU). Specifically, the study seeks to identify the digital marketing strategies implemented through the Pospay application, analyze their implementation in supporting service quality, and examine internal perceptions regarding the effectiveness of digital marketing in improving customer service. A qualitative approach utilizing a case study method was employed. The study involved six informants, comprising both employees and customers of PT Pos Indonesia (Persero) Manado KCU. Data were collected through in-depth interviews, field observations, and document analysis. Data validity was ensured through source and method triangulation. Subsequently, the data were analyzed using the interactive analysis model proposed by Miles, Huberman, and Saldana (2014), which encompasses data condensation, data display, and conclusion drawing/verification. The study aims to identify how digital marketing via Pospay supports service delivery, analyze the effectiveness of strategies in improving information dissemination and service quality, and identify obstacles encountered during implementation. The findings are expected to provide insights into the use of digital marketing via Pospay, serving as a basis for recommendations to PT Pos Indonesia (Persero) Manado KCU on optimizing digital marketing strategies to enhance service quality and customer satisfaction.
Co-Authors Andika Alfari Arief Perdana Kumaat Christiani Militia Wangko Christien Adriani Karambut Cysca Langi Efendy Rasjid Jacob Tateol S. Makapedua Jacob Tateol Silangen Makapedua Juliet P.T. Makinggung Margaretha Anatje Rundengan Selfy Manueke Thelya Visencia Claribel Kansil