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All Journal Jurnal Farmasi Klinik Indonesia Karya Kesehatan Siwalima
Mutmainah, Siti Saidah
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Dentistry Health Professions Medicine & Pharmacology Nursing Public Health

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Hubungan Karakteristik Pasien BPJS Kesehatan dan Waktu Tunggu dengan Tingkat Kepuasan terhadap Pelayanan Resep di Instalasi Farmasi Rumah Sakit Purwakarta Yulanda, Zella; Mutmainah, Siti Saidah; Pasha, ED Yunisa Mega
Indonesian Journal of Clinical Pharmacy Vol 13, No 1 (2024)
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15416/ijcp.2024.13.1.24

Abstract

Kesehatan merupakan kebutuhan utama bagi masyarakat, yang dapat dipenuhi dengan memperoleh pelayanan prima. Tuntutan masyarakat terhadap kesehatan meningkat seiring dengan meningkatnya taraf hidup masyarakat. Namun, tingginya minat masyarakat untuk menjadi peserta BPJS Kesehatan tidak diiringi dengan kepuasan pasien terhadap pelayanan kesehatan yang didapatkan, sehingga berpengaruh terhadap kualitas pelayanan. Tujuan penelitian ini mengetahui hubungan karakteristik pasien BPJS Kesehatan dan waktu tunggu dengan tingkat kepuasan terhadap pelayanan resep di instalasi farmasi rumah sakit. Penelitian ini merupakan studi observasional dengan pendekatan cross-sectional. Teknik pengambilan sampel menggunakan metode purposive sampling. Hasil penelitian diperoleh bahwa gambaran tingkat kepuasan pasien dimensi tangibles dengan skor 59,8%, reliability 75,2%, responsiveness 62%, assurance 71,4%, dan empathy 66,4%. Hasil analisis hubungan diperoleh jenis kelamin (p=0,989), umur (p=0,192), pendidikan (p=0,132), pekerjaan (p=1,000), waktu tunggu (p=0,161). Kesimpulan dari penelitian ini yaitu tingkat kepuasan pasien BPJS Kesehatan Rawat Jalan dengan pelayanan resep di instalasi farmasi rumah sakit Purwakarta yaitu puas (66,96%) dan tidak terdapat hubungan antara karakteristik pasien dan waktu tunggu dengan tingkat kepuasan.
Herbal-Based Community Training For Hypertension Prevention Using TENSITEA Anggraeni, Vina Juliana; Roni, Asep; Mutmainah, Siti Saidah; Yuliantini, Anne; Dinata, Deden Indra
Karya Kesehatan Siwalima Vol 4, No 2 (2025): September
Publisher : Lembaga Penerbitan Fakultas Kesehatan, Universitas Kristen Indonesia Maluku

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54639/kks.v4i2.1687

Abstract

Hypertension remains one of the most prevalent non-communicable diseases worldwide and is increasingly becoming a health burden in Indonesian communities. Limited knowledge about hypertension and the lack of access to preventive strategies contribute to its high incidence in rural areas. This community empowerment program was conducted to improve public understanding of hypertension and to provide practical training on the production of a herbal tea formulation, known as Tensi Tea, using locally available ingredients such as breadfruit leaves, bay leaves, and cinnamon. The activity took place in Mandalawangi Village and involved community members, local health cadres, and students. The program was implemented in several stages, including educational sessions on hypertension prevention, interactive discussions, and hands-on training in harvesting, processing, and packaging herbal ingredients into tea bags. Participants were actively engaged, demonstrated high enthusiasm, and were able to produce the herbal tea product independently by the end of the training. The results showed an increase in community knowledge regarding risk factors and prevention of hypertension, as well as enhanced skills in producing a simple herbal preparation that has the potential to support both health promotion and local economic opportunities. In conclusion, education on hypertension prevention, accompanied by training on herbal tea, is an effective strategy to empower communities. It is recommended that similar programs be expanded to other rural areas and supported by local health services to ensure sustainability.
Co-Authors Anggraeni, Vina Juliana Deden Indra Dinata, Deden Indra Pasha, ED Yunisa Mega Roni, Asep Yulanda, Zella Yuliantini, Anne