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Comparative Analysis of Local and Non-Local Tourists: Assessing the Influence of Destination Image and Social Media Promotion on Visit Intention. Surianto, Surianto; Kho, Gerson Ralph Manuel; Subandi, Zera Edenzwo; Ongkohalim, Francis Timothy
Riwayat: Educational Journal of History and Humanities Vol 8, No 3 (2025): July, Social Studies, Educational Research and Humanities Research.
Publisher : Universitas Syiah Kuala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24815/jr.v8i3.47010

This study investigates the influence of destination image and social media promotion on tourists visit intention to Soedirman Street, Bandung. Using a quantitative approach, data were collected through an online survey administered to 200 respondents, comprising 100 local residents from Bandung and 100 visitors from outside the city. Employing comparative analysis, this research examines how these variables affect visit intention differently between local and non-local tourists. The results reveal that destination image significantly impacts visit intention across both groups, with a stronger effect observed among local residents. Social media promotion significantly influences non-local tourists visit intention but shows no significant effect on locals. These findings suggest that tailored marketing strategies are necessary: social media campaigns should primarily target non-local visitors, while efforts to enhance destination image and community engagement are essential to encourage local visitation. The study contributes valuable insights into urban tourism behaviour and supports sustainable tourism development in culturally diverse settings.

Interpersonal Communication Strategies for Conflict Management and Relationship Maintenance in Lesbian Couples Wijaya, Vionita; Subandi, Zera Edenzwo; Rachmad, Teguh Hidayatul
Jurnal Ilmu Sosial dan Ilmu Politik (JISIP) Vol 14, No 2 (2025): August
Publisher : Universitas Tribhuwana Tungga Dewi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33366/jisip.v14i2.3393

This study aims to examine how lesbian couples manage conflict through interpersonal communication by analyzing the strategies they use to maintain healthy relationships between them. The approach used is a qualitative case study based on Relationship Rules Theory. The data was gathered over a period of two months through semi-structured interviews, observations, and field notes, capturing both verbal and non-verbal cues. The informants included two lesbian couples, along with insights from a close friend and a relationship counselor. Findings indicate that successful conflict management often depends on open and honest dialogue, willingness to compromise, and a deep understanding of each partner's emotional needs and values. Many couples emphasize the importance of creating a safe space for vulnerability, where both partners feel heard and respected. Additionally, external challengesâ€”such as discrimination or lack of family supportâ€”sometimes influence how conflicts are handled, requiring couples to develop additional resilience. By highlighting these communication dynamics, this study contributes to a deeper understanding of how lesbian couples maintain their relationships despite facing social barriers. This research also provides practical insights for relationship counselors, educators, and LGBTQ+ advocates who wish to support healthy conflict resolution in same-sex relationships.Penelitian ini bertujuan untuk menganalisis bagaimana pasangan lesbian mengelola konflik melalui komunikasi interpersonal dengan menganalisis strategi yang mereka gunakan untuk mempertahankan hubungan yang sehat di antara mereka. Pendekatan yang digunakan adalah studi kasus kualitatif berdasarkan Teori Aturan Hubungan. Data dikumpulkan selama dua bulan melalui wawancara semi-terstruktur, observasi, dan catatan lapangan, yang menangkap isyarat verbal dan non-verbal. Informan yang terlibat terdiri dari dua pasangan lesbian, bersama dengan wawasan dari seorang teman dekat dan seorang konselor hubungan. Temuan menunjukkan bahwa pengelolaan konflik yang sukses seringkali bergantung pada dialog yang terbuka dan jujur, kesediaan untuk berkompromi, serta pemahaman yang mendalam tentang kebutuhan emosional dan nilai-nilai masing-masing pasangan. Banyak pasangan menekankan pentingnya menciptakan ruang aman untuk kerentanan, di mana kedua pasangan merasa didengar dan dihormati. Selain itu, tantangan eksternalâ€”seperti diskriminasi atau kurangnya dukungan keluargaâ€”kadang-kadang memengaruhi cara konflik ditangani, sehingga pasangan perlu mengembangkan ketahanan tambahan. Dengan melihat dinamika komunikasi ini, penelitian ini berkontribusi pada pemahaman yang lebih dalam tentang bagaimana pasangan lesbian mempertahankan hubungan mereka meskipun menghadapi hambatan sosial. Penelitian ini juga memberikan wawasan praktis bagi konselor hubungan, pendidik, dan advokat LGBTQ+ yang ingin mendukung resolusi konflik yang sehat dalam hubungan sesama jenis.

Sudirman Street: Interaksi Budaya di Ruang Publik Subandi, Zera Edenzwo; Surianto, Surianto; Manuel, Kho, Gerson Ralph; Widjaja, Samuel Christian
SENTRI: Jurnal Riset Ilmiah Vol. 4 No. 7 (2025): SENTRI : Jurnal Riset Ilmiah, Juli 2025
Publisher : LPPM Institut Pendidikan Nusantara Global

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55681/sentri.v4i7.4285

This research examines the dynamics of cultural interaction between tourists and local communities in the culinary public space of Sudirman Street, Bandung, within the framework of intercultural communication. Sudirman Street has emerged as a new cultural space and serves as a symbol of a “melting pot,” where diverse cultural and religious backgrounds converge amidst the dominance of religious values in Bandung society. The aim of this research is to understand how social symbols construct meaning and relationships among individuals through public interactions. A qualitative approach grounded in the sociocultural tradition is employed, utilizing field observations, interviews, and documentation. The findings indicate that, despite religious norms concerning halal and non-halal practices, social behavior at Sudirman Street reveals a flexible negotiation of meaning among individuals, informed by personal understanding (mind) and self-identity (self), as conceptualized in George Herbert Mead’s theory of symbolic interactionism. The study reveals that tolerance, cultural compromise, and symbolic adaptation are essential for fostering social harmony within this public space. These findings suggest that culinary tourism is not merely an economic activity but also a site for cultural dialogue that reflects the level of tolerance within a city. Through Sudirman Street, Bandung demonstrates its potential to serve as a model of inclusive public space that accommodates cultural and religious diversity.

A MULTIPHASE THERAPEUTIC COMMUNICATION APPROACH TO ENHANCING INCLUSIVE SUPPORT FOR CHILDREN WITH SPECIAL NEEDS Surianto, Surianto; Subandi, Zera Edenzwo; Clara, Yesica Yuliani
Devote: Jurnal Pengabdian Masyarakat Global Vol. 4 No. 3 (2025): Devote : Jurnal Pengabdian Masyarakat Global, 2025
Publisher : LPPM Institut Pendidikan Nusantara Global

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55681/devote.v4i3.4250

Inclusive education for children with special needs (CSN) in Indonesia remains hindered by limited professional resources, inadequate inclusive infrastructure, and low public acceptance. This community-development based activities aim to address these barriers by implementing a structured therapeutic communication training program to the key stakeholders of Lentera Cita Karya Foundation, an inclusive school in Jakarta. The program targeted teachers, in-house therapists, and parents, through focus group discussions (FGD) designed to explore communication challenges and collaboratively build effective strategies. Over two months, trainings were delivered to 15 CSN, 4 therapists, 4 parents, and 4 teachers. In addition to communication training for adults, children participated in basic public speaking and photography sessions to strengthen their cognitive, affective, and psychomotor skills. The program concluded with a public seminar titled “ACT” (Acceptance, Caring, and Tolerance) attended by approximately 80 people, featuring expert speakers and community engagement sessions to promote inclusive dialogue. The seminar also showcased photos taken by the CSN during the training. Results from the intervention highlight that acceptance emerged as the most significant factor influencing CSN development. The findings underscore the importance of integrative, community-based therapeutic communication in supporting inclusive educational environments.

Empowering Stakeholders in Therapeutic Communication for Children with Special Needs: A Case Study at Special Harmony Inclusive School, Jakarta Subandi, Zera Edenzwo; Surianto, Surianto; Clara, Yesica Yuliani; Janeardie, Shannen Cleverin
Riwayat: Educational Journal of History and Humanities Vol 8, No 3 (2025): July, Social Studies, Educational Research and Humanities Research.
Publisher : Universitas Syiah Kuala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24815/jr.v8i3.47983

Established in September 2023, the Lentera Cita Karya Foundation aims to address the educational and therapeutic needs in an inclusive community for children with special needs by providing holistic services through the Special Harmony School in North Jakarta. The school offers tailored education for children with Autism Spectrum Disorder (ASD) and intellectual disabilities (including Down syndrome), incorporating therapeutic support such as speech therapy, occupational therapy, sensory integration, and parent-teacher skill development programs. Despite these efforts, the implementation of therapeutic communication remains a challenge for facilitators, including teachers and therapists. Issues include limited understanding of effective verbal and non-verbal communication strategies, emotional expression, and appropriate interaction in both medical and non-medical settings. To address these challenges, a community engagement program was conducted involving 12 participants, consisting of inclusive education teachers, therapists, and parents. The program utilized a Focus Group Discussion (FGD) method, followed by expert-led sessions conducted by university lecturers. Over three separate sessions, participants engaged in thematic discussions on therapeutic communication, followed by structured presentations designed to enhance their conceptual and practical understanding. The initiative identified three major challenges: communication between therapists and children with special needs, the childrens communication with their environment, and persistent societal stigma. The program succeeded in improving participants awareness, emotional sensitivity, and basic therapeutic communication strategies applicable in inclusive educational settings.

POLA KOMUNIKASI INTERPERSONAL GURU DAN ANAK DALAM PEMBELAJARAN PHONICS DI BRIGHT CUBS LEARNING CENTER Rachmad, Teguh Hidayatul; Octaviana , Stefani; Subandi, Zera Edenzwo
Jurnal Spektrum Komunikasi Vol 13 No 3 (2025): Jurnal Spektrum Komunikasi : September 2025
Publisher : LPPM Stikosa - AWS

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This study aims to describe the patterns of interpersonal communication in phonics learning for early childhood at Bright Cubs Learning Center. A descriptive qualitative approach was employed, using in-depth interviews with three phonics teachers and two parents. This research applies Social Learning Theory and Symbolic Interactionism to explain how communication between teachers and students shapes learning experiences and children’s perceptions of letters and sounds. The findings reveal that warm, responsive, and interactive communication patterns play a crucial role in building children's self-confidence and facilitating their understanding of phonics. Symbolic communication expressed through facial expressions, body movements, and vocal intonation provides meaningful learning cues for children in learning to read. The interaction fosters not only early literacy skills but also the broader development of children's interpersonal communication. These findings highlight the importance of the quality of interpersonal relationships in early childhood education, particularly in the phonics learning context.

STRATEGI KOMUNIKASI INTERNAL DINAS PENANGGULANGAN KEBAKARAN DAN PENYELAMATAN DKI JAKARTA DALAM TANGGAP DARURAT KEBAKARAN Imani, Rayinda Ratri; Subandi, Zera Edenzwo; Rachmad, Teguh Hidayatul
Jurnal Spektrum Komunikasi Vol 13 No 3 (2025): Jurnal Spektrum Komunikasi : September 2025
Publisher : LPPM Stikosa - AWS

Show Abstract | Download Original | Original Source | Check in Google Scholar

The high incidence of fires in Jakarta demands the Fire and Rescue Department of DKI Jakarta to maintain effective internal communication strategies. This study aims to examine how these strategies impact the department’s emergency fire response. The research employed a qualitative approach using a case study method, with data collected through in-depth interviews with six department personnel and three fire-affected residents, field observations, and documentation. Analysis was based on Karl Weick’s Organizational Information Theory, focusing on the processes of enactment, selection, and retention. The findings reveal that internal communication strategies include rapid reporting via 112 and nearby posts, information validation via telephone, use of color codes and operational terms such as “76” and “86,” and coordination through handy talkies across teams and command levels. A tiered command structure is applied based on the first responder, followed by a unified command system at the fire scene. Communication barriers identified include differences in perception, time pressure, signal disruption in areas like high-rise buildings or basements (blind spots), and environmental constraints such as traffic congestion or narrow alleyways. Nevertheless, the structured and adaptive communication strategy effectively reduces equivocality and accelerates decision-making during emergencies. This study contributes to organizational communication literature in the context of emergency response and offers insights into the importance of internal communication in managing critical information within public service organizations.

Pelatihan Komunikasi Publik dalam Konteks Psikologi: Pengenalan Karakter Siswa-Siswi dan Guru SMA Cinta Kasih Tzu Chi Surianto, Surianto; Subandi, Zera Edenzwo
Jurnal Pendidikan Indonesia Vol. 5 No. 8 (2024): Jurnal Pendidikan Indonesia
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/japendi.v5i8.3266

Kegiatan berkomunikasi selalu terjadi dalam keseharian manusia. Namun, pengenalan diri sendiri maupun khalayak saat berkomunikasi kerap dilupakan sebagai salah satu faktor utama untuk mencapai keberhasilan komunikasi. Pelatihan komunikasi publik yang dikemas dengan interaktif dengan turut mempelajari keilmuan komunikasi psikologi, dberikan kepada siswa-siswi dan guru SMA Cinta Kasih Tzu Chi. Pelatihan ini bertujuan untuk memberikan panduan kepada para peserta pelatihan tentang bagaimana mengenal karakter diri mereka secara pribadi maupun mengenal khalayak yang akan menjadi penerima pesan dalam proses berkomunikasi. Oleh karena ini, tema yang diangkat pada kegiatan pelatihan ini adalah “Kenali Diriku & Lawan Bicaraku”. Metode yang dilakukan dalam kegiatan Pengabdian Kepada Masyarakat ini berupa pemaparan materi yang dikolaborasikan dengan kegiatan interaktif seperti tanya-jawab dan latihan praktis kepada siswa-siswi dan guru SMA. Hasil dari kegiatan ini menunjukan umpan balik positif dari para peserta. Pelatihan berjalan dengan baik dan telah memberi pengetahuan teoretis dan praktis tidak hanya kepada para siswa-siswi, melainkan para guru SMA Cinta Kasih Tzu Chi. Adapun temuan terkait pentingnya pembelajaran dan hubungan antara aplikasi komunikasi publik dan pengenalan karakter untuk meningkatkan efisiensi komunikasi.

Pengembangan Life Skill Siswa Berkebutuhan Khusus Special Harmony School melalui Pelatihan Fotografi dan Komunikasi Publik Berbasis Storytelling Clara, Yesica Yuliani; Surianto, Surianto; Subandi, Zera Edenzwo
Publikasi Pendidikan Vol 15, No 3 (2025)
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/publikan.v15i3.76230

Anak Berkebutuhan Khusus (ABK) di Indonesia masih menghadapi berbagai hambatan dalam mengakses pendidikan inklusif akibat keterbatasan sumber daya, sarana, dan pemahaman masyarakat. Yayasan Lentera Cita Karya hadir untuk memberikan layanan pendidikan khusus sekaligus mendorong terciptanya lingkungan yang inklusif. Kegiatan Pengabdian kepada Masyarakat ini bertujuan membekali ABK dengan keterampilan hidup melalui pelatihan fotografi dasar dan public speaking berbasis storytelling. Fotografi mendorong kreativitas dan komunikasi visual, sementara storytelling meningkatkan kepercayaan diri dan kemampuan berbicara di depan umum. Program ini melibatkan civitas akademika Universitas Bunda Mulia dan diikuti oleh delapan peserta didik dari Special Harmony School. Hasil evaluasi menunjukkan program dinilai sangat edukatif, objektif, akuntabel, dan transparan. Selain pengembangan keterampilan, kegiatan ini juga berkontribusi dalam membangun kesadaran masyarakat terhadap potensi ABK sebagai bagian dari gerakan inklusi sosial.Children with Special Needs (CSN) in Indonesia still face major challenges in accessing inclusive education, due to limited human resources, infrastructure, and public awareness. Yayasan Lentera Cita Karya addresses these gaps by providing specialized education and promoting inclusive values within the community. This community engagement program aimed to equip CSN students with essential life skills through basic photography and public speaking training using storytelling methods. Photography was used to foster creativity and visual communication, while storytelling enhanced confidence and public speaking abilities. The program was implemented collaboratively by Universitas Bunda Mulia’s academic community and attended by eight CSN students from Special Harmony School. Evaluation results showed high satisfaction from teachers and facilitators in terms of educational value, objectivity, accountability, and transparency. Beyond skill development, this initiative contributed to shifting societal perceptions and advancing inclusive practices for marginalized groups.

Self-Disclosure Pengguna Gay di Bumble: Strategi dan Dampaknya terhadap Identitas Seksual dalam Konteks Teori Penetrasi Sosial Widjaja, Marshella; Subandi, Zera Edenzwo
Jurnal Ilmu Sosial dan Ilmu Politik (JISIP) Vol 14, No 3 (2025): December
Publisher : Universitas Tribhuwana Tungga Dewi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33366/jisip.v14i3.3649

Online dating apps such as Bumble are becoming increasingly popular among gay individuals looking for partners. However, the process of self-disclosure in the digital space remains a challenge in a society rife with stigma such as Indonesia. This study aims to understand the self-disclosure strategies of gay individuals on Bumble and the challenges they face. Using a qualitative approach with a case study method, this study will explore the subjects' experiences in depth. Data was collected through in-depth interviews with four active informants on Bumble and one gender studies academic. Non-participatory observation and documentation were also used to supplement the data, providing a broader contextual understanding. The analysis uses the theories of Computer-Mediated Communication and Social Penetration. The results show that self-disclosure is done gradually and cautiously, starting with basic information on public profiles, then continuing to more personal conversations on other platforms such as WhatsApp. Although Bumble offers inclusive features such as profile flexibility and gender identity options, users are still hampered by social norms and concerns about discrimination. The study also found that physical beauty standards, masculinity stereotypes, and discrimination against feminine expressions are barriers to openness. Feedback from potential partners also influences the extent to which a person is open. Feedback from potential partners also influences the extent to which a person is open. In addition, this application is not only used to find partners, but also as a space for exploration and validation of identity. This study emphasizes the importance of a safe, inclusive, and empathetic platform design to support the experience of LGBTQ+ users in communicating more freely and reflectively.Aplikasi kencan daring seperti Bumble semakin populer di kalangan individu gay untuk mencari pasangan. Namun, proses keterbukaan diri di ruang digital tetap menjadi tantangan dalam masyarakat yang sarat stigma seperti Indonesia. Penelitian ini bertujuan memahami strategi self-disclosure individu gay di Bumble serta tantangan yang mereka hadapi. Menggunakan pendekatan kualitatif dengan metode studi kasus, penelitian ini akan menggali pengalaman subjek secara mendalam. Data dikumpulkan melalui wawancara mendalam dengan empat Informan aktif di Bumble dan satu akademisi kajian gender. Observasi non-partisipatif dan dokumentasi juga digunakan untuk melengkapi data, memberikan pemahaman kontekstual yang lebih luas. Analisis menggunakan teori Komunikasi Terkomputerisasi dan Penetrasi Sosial. Hasil penelitian menunjukkan bahwa self-disclosure dilakukan secara bertahap dan hati-hati, dimulai dengan informasi dasar di profil publik, lalu berlanjut ke percakapan lebih pribadi di platform lain seperti WhatsApp. Meskipun Bumble menawarkan fitur inklusif seperti fleksibilitas profil dan opsi identitas gender, pengguna tetap terhambat oleh norma sosial dan kekhawatiran akan diskriminasi. Penelitian juga menemukan bahwa standar kecantikan fisik, stereotip maskulinitas, dan diskriminasi terhadap ekspresi feminin menjadi penghalang bagi keterbukaan. Umpan balik dari calon pasangan juga mempengaruhi sejauh mana seseorang terbuka. Selain itu, aplikasi ini tidak hanya digunakan untuk mencari pasangan, tetapi juga menjadi ruang untuk eksplorasi dan validasi identitas. Penelitian ini menekankan pentingnya desain platform yang aman, inklusif, dan empatik untuk mendukung pengalaman pengguna LGBTQ+ dalam berkomunikasi secara lebih bebas dan reflektif.

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