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All Journal Innovative: Journal Of Social Science Research JUAN: Jurnal Pengabdian Nusantara NIJESS: Nusantara Interdisciplinary Journal of Education Studies and Society Jurnal Publikasi Ekonomi dan Akuntansi
Maulidani, Yurdi
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Religion Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Law, Crime, Criminology & Criminal Justice Library & Information Science Neuroscience Nursing Physics Public Health Social Sciences Other

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Pengaruh Kualitas Jasa Pelayanan E-Ktp Terhadap Kepuasan Masyarakat di Kelurahan Bandara Kota Samarinda Mihani, Mihani; Saiful, Saiful; Maulidani, Yurdi
Innovative: Journal Of Social Science Research Vol. 5 No. 4 (2025): Innovative: Journal Of Social Science Research
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/innovative.v5i4.20696

Abstract

Tujuan dari penelitian ini adalah untuk mengetahui tanggapan masyarakat mengenai kualitas jasa pelayanan Kelurahan Bandara Kota Samarinda. Untuk mengetahui harapan masyarakat mengenai jasa pelayanan E KTP di Kelurahan Bandara Kota Samarinda. Untuk mengetahui besarnya pengaruh kualitas jasa pelayanan Kelurahan Bandara Kota Samarinda terhadap kepuasan masyarakat dalam penerbitan surat rekomendasi. Berdasarkan hasil analisa Koefisien Korelasi Rank Spearman yang ditujukan untuk mengetahui pengaruh kualitas jasa pelayanan Kelurahan Bandara Samarinda terhadap kepuasan masyarakat menunjukan bahwa terdapat hubungan yang kuat. Hal ini dapat dilihat dari nilai rs sebesar 0.742 (positif) dengan tingkat interprestasi koefisien korelasi. Sedangkan berdasarkan analisis uji hipotesis dengan menggunakan distribusi t, diperoleh hasil thitung > ttabel = 5.855 > 1.701, dengan demikian kita dapat menolak Ho dan menerima Ha, berarti kualitas pelayanan yang baik mempunyai hubungan positif dengan kepuasan konsumen. Dengan hasil koefisien determinasi sebesar 55.06%, dapat disimpulkan bahwa kepuasan masyarakat dipengaruhi oleh kualitas jasa pelayanan sebesar 55.06%. Sedangkan sisanya yaitu sebesar 44.94% dipengaruhi oleh variabel-variabel lain yang tidak diteliti dalam penelitian ini.
COACHING CLINIC: METODOLOGI DAN KONSTRUKSI TEORI ILMU MANAJEMEN DI STIMI SAMARINDA Kusumah, Angga; Suyudi, Muhammad; Cahyono, Aris Tri; Rahman, Fatahul; Santoso, Bejo; Maulidani, Yurdi; Nurhaliza, Putri
JUAN: Jurnal Pengabdian Nusantara Vol. 2 No. 4 (2025): Oktober 2025
Publisher : CV Sentra Nusa Connection

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63545/juan.v2.i4.180

Abstract

Kegiatan pengabdian kepada masyarakat ini bertujuan untuk memperkuat kemampuan peserta dalam metodologi dan proses konstruksi teori melalui pengembangan atau mengadaptasi teori yang telah ada agar relevan dengan konteks manajerial kontemporer. Selain itu, kegiatan ini menekankan pentingnya pemilihan metode penelitian yang tepat agar hasil penelitian memiliki validitas dan reliabilitas yang tinggi yang sesuai dengan etika akademik dan standar keilmuan manajemen. Coaching Clinic ini diharapkan menjadi sarana pembentukan paradigma ilmiah yang mendukung pengembangan ilmu manajemen berbasis riset. Metode pelaksanaan dengan pendekatan partisipatif, interaktif dan berbasis praktik ilmiah. Sebanyak 87 peserta yang mengikuti kegiatan ini. Hasil kegiatan dibuktikan dengan tersusunnya framework penelitian yang lebih sistematis dan berbasis teori manajemen yang relevan. Kegiatan ini diharapkan menjadi langkah awal pembentukan budaya riset di kalangan Mahasiswa STIMI Samarinda.
Kepuasan Konsumen dan Positif Ewom di Tiktok Shop: Menguji Peran Pengakuan Sosial dan Pengalaman Emosional Saiful, Saiful; Santoso, Bejo; Maulidani, Yurdi; Romadloni, Mohammad; Hakim, Reza Luqman
Jurnal Publikasi Ekonomi dan Akuntansi Vol. 6 No. 1 (2026): Januari: Jurnal Publikasi Ekonomi dan Akuntansi
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51903/jupea.v6i1.5288

Abstract

This study aims to analyse the influence of customer satisfaction on the decision to engage in positive electronic word of mouth (eWOM) on TikTok Shop, while considering the moderating role of emotional experience and social recognition. The research method employed is Partial Least Squares–Structural Equation Modelling (PLS-SEM), based on a survey of 100 TikTok Shop users who had made at least two purchases and previously provided reviews. This approach was chosen because it enables testing of complex relationships between latent variables in consumer behaviour studies. The findings indicate that customer satisfaction alone does not exert a significant effect on the decision to post positive reviews on TikTok Shop. However, when moderated by emotional experience, the relationship between satisfaction and the decision to provide positive reviews becomes significant. This shows that consumers are more motivated to share favourable experiences when they feel emotionally connected to the purchasing process. By contrast, social recognition does not enhance the link between satisfaction and the decision to engage in positive eWOM, suggesting that the desire for acknowledgement from others is not always a decisive factor. These results highlight the importance of emotional factors in shaping consumer behaviour within social commerce platforms. While satisfaction provides a rational basis for evaluation, emotions act as a key driver that converts satisfaction into active sharing behaviour. Theoretically, this study expands the understanding of eWOM dynamics in the context of video-based social commerce. Practically, the findings emphasise the need for businesses to design strategies that not only ensure customer satisfaction but also create emotionally engaging experiences capable of stimulating deeper consumer involvement and voluntary advocacy.
FAKTOR-FAKTOR YANG MEMPENGARUHI INVESTOR MEMILIH SAHAM SYARIAH (STUDI PADA GALERI INVESTASI DI SAMARINDA) Maulidani, Yurdi
Nusantara Interdisciplinary Journal of Education Studies and Society Nusantara Interdisciplinary Journal of Education Studies and Society, Vol. 1, No. 1, 2024
Publisher : Berkah Smart Academica

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.64093/nijess.v1i1.8

Abstract

The background of this research was to see the development of good stock transactions in Samarinda. Currently, Samarinda had 5 mediators to conduct stock transactions called the Investment Gallery. Basically the development of stock transactions was in line with the development of sharia shares in Indonesia. Investors are free to determine their decisions, choose sharia or non-sharia shares and the majority determines decisions on sharia shares which are based on the growth of sharia share transactions on the Indonesia Stock Exchange. The population in this research were all investors who had been registered in the Investment Gallery in Samarinda. The sampling technique used random sampling. The variables in this study were Religiosity Factors (X1), Cultural Factors (X2), Social Factors (X3), Personal Factors (X4), Psychological Factors (X5) and Investor Decisions (Y). Data collection techniques used observation, interviews and questionnaires. Test instrument used validity test (product moment) and reliability test (Cronbach Alpha) and classic assumption test (normality test, multicollinearity test, heteroscedasticity test and autocorrelation test). Method of descriptive data analysis used multiple linear regression, F test and t test. The results of the research showed that (1) the religiosity variable did not significantly influence investors' decision to choose sharia shares with tcount of 1.787 0.05. (2) Cultural variables affect the decisions of investors to choose sharia shares with tcount 1.990>ttable 1.988 and the significance value was 0.05≤0.05. (3) Social variables had no effect on investor decisions in choosing sharia shares with tcount 0.908 0.05. (4) Personal variables had no influence on investors' decisions in choosing sharia shares with tcount 0.393 0.05. (5) Psychological variables affect the decisions of investors in choosing sharia shares with tcount 4.316>ttable 1.988 and a significance value of 0.00≤ 0.05. (6) There was a positive and significant influence of religious, cultural, social, personal and psychological factors simultaneously on the decisions of investors in choosing sharia shares with a Fcount of 51.499>Ftable 2.32 and a significance value of 0.00.
Co-Authors Angga Kusumah, Angga Cahyono, Aris Tri Fatahul Rahman, Fatahul Hakim, Reza Luqman M. Yogi Riyantama Isjoni Mega Fatimah Rosana Mihani, Mihani Muhammad Suyudi Nurhaliza, Putri Riduansah , Riduansah riduansah, riduansah Romadloni, Mohammad Saiful , Saiful Santoso, Bejo