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All Journal Creative Research Management Journal Jurnal Investasi Islam Jurnal Akuntansi, Manajemen, Bisnis dan Teknologi International Journal of Social Science, Educational, Economics, Agriculture Research, and Technology (IJSET) Jurnal Pajak dan Bisnis (Journal of Tax and Business) Jimma : Jurnal Ilmiah Manajemen Muhammadiyah Aceh
Rico Syahputra
Universitas Samudra
Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Industrial & Manufacturing Engineering Social Sciences

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Pengaruh Kualitas Pelayanan dan Kualitas Informasi Terhadap Kepuasan Konsumen Pembelian Online Produk Usaha Mikro Kecil Menengah di Kota Langsa Maulidan, Rahmat; Verinanda, Muhammad Ridwan; Syahputra, Rico; Sari, Maya Rizki; Zubir, Zubir; gunanjar, imam
Jurnal Akuntansi, Manajemen, Bisnis dan Teknologi Vol 5 No 1 (2025): Jurnal Akuntansi, Manajemen, Bisnis dan Teknologi Edisi Februari 2025
Publisher : Sekolah Tinggi Ilmu Ekonomi Mahaputra Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56870/kq4wey58

Abstract

      The focus of this research is based on the increasing use of digital platforms as the main medium for transactions, especially for MSMEs which aim to expand market reach and increase competitiveness. The population in this study consists of consumers who have made several purchases and consumed MSME products. From this population, a sample of 200 respondents was selected using accidental sampling or convenience sampling techniques. The findings show that service quality and information quality contribute significantly to consumer satisfaction. These variables collectively have a significant influence on consumer satisfaction. This research provides valuable insight for MSME practitioners in Langsa City, especially in understanding the importance of service quality and information quality in increasing consumer satisfaction. These findings can be used as strategic considerations to improve the quality of interactions with consumers and increase competitiveness in an increasingly competitive market.
Determinasi Persepsi Label Halal, Religiusitas, Dan Pengaruh Kelompok Referensi Dalam Keputusan Pembelian Produk Berlabel Halal Di Kota Langsa Indah, Dewi Rosa; Rosalina, Dhian; Maula, Ziaul; Junaida, Erni; Syahputra, Rico
Jurnal Pajak dan Bisnis Vol 6 No 1 (2025): Journal of Tax and Business
Publisher : LPPM-STPI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55336/jpb.v6i1.314

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh persepsi label halal, religiusitas, dan kelompok referensi terhadap keputusan pembelian produk berlabel halal di kalangan konsumen Muslim. Latar belakang penelitian ini didorong oleh meningkatnya kesadaran konsumen terhadap produk halal dan pentingnya faktor-faktor sosial dalam pengambilan keputusan. Metode yang digunakan dalam penelitian ini adalah kualitatif yang menggunakan sumber data primer yang diperoleh melalui penyebaran kuesioner sebanyak 300 responden di kota langsa. Analisis data dilakukan menggunakan regresi berganda untuk menguji pengaruh simultan dari variabel-variabel yang diteliti. Temuan penelitian menunjukkan bahwa persepsi label halal, religiusitas, dan kelompok referensi secara signifikan mempengaruhi keputusan pembelian produk berlabel halal, dengan nilai Adjusted R Square sebesar 0,391. Hal ini berarti bahwa 39,1% variasi dalam keputusan pembelian dapat dijelaskan oleh ketiga variabel tersebut. Sementara itu, 60,9% dipengaruhi oleh faktor lain yang tidak diteliti. Kesimpulan dari penelitian ini menegaskan bahwa pemahaman yang baik tentang persepsi label halal, religiusitas, dan pengaruh kelompok referensi sangat penting bagi pemasar dalam merancang strategi pemasaran yang efektif. Penelitian ini juga membuka peluang untuk eksplorasi lebih lanjut mengenai variabel lain yang dapat mempengaruhi keputusan pembelian produk halal.
PEMETAAN LITERATUR KAPABILITAS DINAMIS PADA UMKM DI INDONESIA: TINJAUAN LITERATUR SISTEMATIS Maulidan, Rahmat; Gunanjar, Imam; Ridwan Verinanda, Muhammad; Syahputra, Rico; Hardianti, Anisha
Creative Research Management Journal Vol 8 No 1 (2025): September
Publisher : Universitas Prof. Dr. Hazairin SH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32663/pxv3y031

Abstract

This study presents a systematic analysis of the conceptual development of dynamic capabilities in the context of Micro, Small, and Medium Enterprises (MSMEs) in Indonesia. To remain competitive, MSMEs are required to possess a high level of adaptability. One relevant approach to explaining this adaptive capability is the concept of dynamic capabilities, which includes the abilities to sense, seize, and reconfigure. The objective of this study is to map the development of literature related to dynamic capabilities within the Indonesian MSME context and to identify existing conceptual and practical gaps. The research method employed is a Systematic Literature Review (SLR). Literature was collected from leading databases such as Google Scholar, DOAJ, Emerald, and SINTA using the Publish or Perish application, covering the period from 2020 to 2024. From the 49 selected articles, a process of screening, coding, and thematic analysis was conducted. The findings indicate that dynamic capabilities significantly contribute to the resilience, innovation, and performance of MSMEs. However, there remain inconsistencies in definitions and measurement approaches. Moreover, this study is limited to the MSME sector, which restricts the generalizability of the findings. The main contribution of this study is to provide a systematic mapping of recent literature and to propose future research directions and policy recommendations that support the strengthening of dynamic capabilities among MSMEs, particularly in the face of business environmental uncertainty.
THE EFFECT OF FINANCIAL BENEFITS PERCEPTION ON CUSTOMER LOYALTY WITH BSI BANK CUSTOMER SATISFACTION AS A MEDIATION VARIABLE Rico Syahputra; Rahmat Maulidan; Imam Gunanjar; Muhammad Ridwan Verinanda
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 4 No. 12 (2025): NOVEMBER
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijset.v4i12.1441

Abstract

This study aims to analyze the direct influence of perceived financial benefits on BSI Bank customer loyalty, as well as the indirect influence through customer satisfaction as a mediating variable. Financial benefits are the main attraction of Islamic banking products, but the sustainability of customer relationships is highly dependent on the loyalty built. This study uses a quantitative approach with a survey method on BSI Bank customers. Data were collected using questionnaires and analyzed using path analysis techniques through SmartPLS software to test the relationship between variables and the role of mediation. The results of the study are expected to show that: (1) Perceived financial benefits have a positive and significant effect on BSI Bank customer satisfaction; (2) Perceived financial benefits have a positive and significant effect on BSI Bank customer loyalty; (3) Customer satisfaction has a positive and significant effect on BSI Bank customer loyalty; and (4) Customer satisfaction significantly mediates the influence of perceived financial benefits on customer loyalty. The findings of this study are expected to provide theoretical contributions to the development of banking services marketing literature, especially Islamic banking, as well as practical implications for BSI Bank management in designing product strategies, pricing, and customer relationship programs that not only offer financial benefits but also increase satisfaction to build long-term loyalty.
Pengaruh Social Media Marketing dan Influencer Marketing Terhadap Keputusan Pembelian Produk UMKM Kuliner di Kota Medan Muhammad Ridwan Verinanda; Rahmat Maulidan; Suri Amilia; Imam Gunanjar; Rico Syahputra
Jurnal Ilmiah Manajemen Muhammadiyah Aceh Vol. 15 No. 2 (2025): Edisi Juli - Desember 2025
Publisher : Universitas Muhammadiyah Aceh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37598/jimma.v15i2.41

Abstract

Perkembangan pemasaran digital mendorong UMKM kuliner untuk memanfaatkan social media marketing dan influencer marketing sebagai strategi promosi. Namun, bukti empiris mengenai efektivitas relatif kedua strategi tersebut terhadap keputusan pembelian konsumen masih terbatas, khususnya pada konteks UMKM kuliner di Kota Medan. Penelitian ini bertujuan untuk menganalisis pengaruh social media marketing dan influencer marketing terhadap keputusan pembelian produk UMKM kuliner di Kota Medan serta mengidentifikasi variabel yang memiliki pengaruh dominan. Penelitian ini menggunakan pendekatan kuantitatif dengan metode explanatory research. Data primer dikumpulkan melalui kuesioner kepada 100 responden yang pernah membeli produk UMKM kuliner melalui promosi media sosial atau influencer. Analisis data dilakukan menggunakan uji validitas, uji reliabilitas, uji asumsi klasik, dan regresi linier berganda dengan bantuan SPSS. Hasil penelitian menunjukkan bahwa social media marketing dan influencer marketing berpengaruh positif dan signifikan terhadap keputusan pembelian. Influencer marketing terbukti memiliki pengaruh yang lebih dominan. Nilai koefisien determinasi (R²) sebesar 0,311 menunjukkan bahwa 31,1% variasi keputusan pembelian dapat dijelaskan oleh kedua variabel tersebut. Temuan ini memperkuat literatur pemasaran digital dan memberikan implikasi praktis bagi UMKM kuliner untuk mengoptimalkan pengelolaan media sosial serta membangun kolaborasi strategis dengan influencer yang kredibel dan relevan dengan target pasar.
The Influence of TikTok Marketing and Online Customer Reviews on Generation Z's Purchase Intention: Empirical Evidence from Coffee Shop Consumers in Medan City, Indonesia Muhammad Ridwan Verinanda; Imam Gunanjar; Rahmat Maulidan; Rico Syahputra; Ulfa Utari
Jurnal Investasi Islam Vol. 11 No. 2 (2026): Jurnal Investasi Islam (JII)
Publisher : FEBI IAIN Langsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32505/jii.v11i2.15678

Abstract

This study aims to analyze the influence of TikTok Marketing and Online Customer Review on Generation Z purchase intention toward coffee shops in Medan City, Indonesia, while providing empirical evidence in the context of digital consumer behavior in the coffee shop industry. This research employed a quantitative approach with a survey method involving 100 respondents selected through purposive sampling, consisting of Generation Z consumers who had visited coffee shops in Medan, seen coffee shop promotions on TikTok, and read online customer reviews; the data were analyzed using multiple linear regression with IBM SPSS Statistics 27. The findings indicate that TikTok Marketing has a positive and significant effect on purchase intention (β = 0.458; p < 0.001), while Online Customer Review also has a positive and significant effect on purchase intention (β = 0.387; p < 0.001); both variables simultaneously explain 61% of the variation in purchase intention, suggesting that creative TikTok content functions as an initial stimulus that attracts consumer attention, whereas online reviews strengthen consumer trust before making a purchase decision, and these findings are consistent with the Theory of Planned Behavior and Information Adoption Model. In conclusion, the integration of TikTok Marketing and Online Customer Review is an effective digital marketing strategy for improving coffee shop competitiveness in Medan; therefore, coffee shop managers should optimize creative content and customer experience management to generate positive reviews, while future research is recommended to include additional variables such as brand image, store atmosphere, and influencer marketing with a broader sample coverage.
Co-Authors Anisha Hardianti, Anisha Dewi Rosa Indah, Dewi Rosa Dhian Rosalina, Dhian Imam Gunanjar Junaida, Erni Maulidan, Rahmat Muhammad Ridwan Verinanda Sari, Maya Rizki Suri Amilia Ulfa Utari Ziaul Maula, Ziaul Zubir, Zubir