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All Journal Jurnal Ilmiah Manajemen Kesatuan Ranah Research : Journal of Multidisciplinary Research and Development JURNAL ABDIMAS TRANSPORTASI & LOGISTIK
Fahriza, Basri
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Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Economics, Econometrics & Finance Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Transportation Other

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Pengenalan Freight forwarding dan Transportasi Multimoda pada Siswa/i SMK Yaspi Jaya Bidang Ilmu Manajemen Logistik Purwoko, Harry; Fahriza, Basri; Sihombing, Sarinah; Hidayat, Rahmat; Prianto, Prianto; Bukhael, Muhamad Maurice
Jurnal Abdimas Transportasi & Logistik Vol. 5 No. 1 (2025): April
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.atl.v5i1.1917

Abstract

This socialization activity aims to introduce freight forwarding management and multimodal transportation to students of SMK Yaspi Jaya majoring in logistics management. As part of logistics, freight forwarding activities are very important in improving the country's economy because they strongly support international trade activities. Understanding freight forwarding management also means understanding international trade systems and procedures, basics of customs clearance, the right type of mode of transportation to use in Indonesia's export and import activities, and Incoterms. This socialization was to encourage and motivate participants to explore freight forwarding management and work in the field of freight forwarding, especially on a global scale. Participants were motivated to continue their studies in the field of logistics and transportation at the Institut Transportasi dan Logistik Trisakti Jakarta. The introduction method was given in the form of simulations and simple presentations accompanied by questions and answers from participants
The Analysis of On-Time Performance, Service Quality, Brand Image, and Promotion on Passenger Loyalty through Passenger Satisfaction Yuliantini; Olfebri, Olfebri; Gunawan, Aang; Fahriza, Basri
Jurnal Ilmiah Manajemen Kesatuan Vol. 13 No. 4 (2025): JIMKES Edisi Juli 2025
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v13i4.3598

Abstract

  The purpose of this study is to develop hypotheses related to factors that influence passenger loyalty, especially in the aviation sector. The approach used in this literature review is descriptive qualitative. The data collection technique is to use literature studies or review relevant previous articles. The data used in this descriptive qualitative approach were obtained from previous studies relevant to this study and sourced from academic online media such as Thomson Reuters Journal, Springer, Taylor & Francis, Scopus Emerald, Elsevier, Sage Q2-Q4, Web of Science, Sinta Journal, DOAJ, EBSCO, Google Scholar, and digital reference books. The results of this literature review are as follows: 1) On-time performance affects passenger satisfaction; 2) Service quality affects passenger satisfaction; 3) Brand image affects passenger satisfaction; 4) Promotion affects passenger satisfaction; 5) On-time performance affects passenger loyalty; 6) Service quality affects passenger loyalty; 7) Brand image affects passenger loyalty; 8) Promotion affects passenger loyalty; 9) Passenger satisfaction affects passenger loyalty; 10) On-time performance affects passenger loyalty through passenger satisfaction; 11) Service quality affects passenger loyalty through passenger satisfaction; 12) Brand image affects passenger loyalty through passenger satisfaction; and 13) Promotion affects passenger loyalty through passenger satisfaction. This study is limited to passenger loyalty in the aviation sector. This study contributes to the understanding of factors influencing passenger loyalty, with a focus on factors such as on-time performance, service quality, brand image, promotion, and passenger satisfaction. This research provides new insights into other factors influencing passenger loyalty, particularly in the aviation industry. Thus, it can serve as a reference for future literature.   Keywords: Passenger Loyalty, Passenger Satisfaction, On-Time Performance, Service Quality, Brand Image, Promotion
An Integrated Blockchain-Enabled DMAIC Framework to Optimise Aviation MRO Procurement in Indonesia Fahriza, Basri; Shuib , Adibah; Wan Mohamed , Wan Mazlina
Jurnal Ilmiah Manajemen Kesatuan Vol. 13 No. 5 (2025): JIMKES Edisi September 2025
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v13i5.4050

Abstract

This study examines persistent procurement inefficiencies in Indonesia’s aviation Maintenance, Repair, and Overhaul (MRO) sector, including prolonged lead times, customs delays, and dependency on imported spare parts. To address these challenges, the research develops the Integrated Blockchain-Based Framework for Aviation MRO Procurement (iBF-AMP) using the Lean Six Sigma DMAIC (Define, Measure, Analyse, Improve, Control) methodology. Data were obtained through expert interviews, process mapping, and benchmarking against international best practices. The findings suggest that the iBF-AMP can reduce procurement cycle time from 11–18 days to 5–7 days by enabling digitalised supplier interaction, automated smart contract–based documentation, and centralised warehousing in the Batam Free Trade Zone. The framework also improves customs efficiency through blockchain-enabled traceability and enhances supplier accountability via transparent digital ledgers. By integrating Lean Six Sigma with blockchain technology, the model offers a scalable pathway to strengthen efficiency, transparency, and reliability in aviation logistics, particularly for emerging economies.   Keywords: Lean Six Sigma; DMAIC; Blockchain; Smart Contracts; Aviation MRO; Procurement
Peran Kualitas Sistem Web INSW Memoderasi Pengaruh Pelayanan Kepelabuhanan Terhadap Kepuasan dan Dampaknya terhadap Kepercayaan Pengguna Jasa di PT Krakatau Bandar Samudera Hermanto, Hendy; Fahriza, Basri; Marina, Sandriana; Alfaridi, Nursery; Mustikasari, Mustikasari
Ranah Research : Journal of Multidisciplinary Research and Development Vol. 8 No. 1 (2025): Ranah Research : Journal Of Multidisciplinary Research and Development
Publisher : Dinasti Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/rrj.v8i1.1902

Abstract

Penelitian ini mengkaji menurunnya kinerja logistik Indonesia, tercermin dari penurunan skor LPI 2023, terutama dalam pelayanan kepelabuhanan, keandalan, dan sistem digitalisasi yang menghadapi kendala teknis. Kondisi ini mempengaruhi kepuasan dan kepercayaan pengguna jasa pelabuhan, termasuk di PT Krakatau Bandar Samudera (KBS) yang meskipun telah mengadopsi teknologi Smartport System dan INSW, masih mengalami masalah infrastruktur, optimalisasi dermaga, dan kualitas sistem web yang belum stabil. Penelitian ini bertujuan menganalisis peran kualitas sistem web INSW dalam memoderasi hubungan antara pelayanan kepelabuhanan dan kepuasan pengguna jasa, yang berimbas pada kepercayaan pengguna jasa di PT. Krakatau Bandar Samudera. Survei dilakukan dengan kuesioner kepada 130 responden pengguna jasa di PT. KBS, dengan menggunakan teknik analisis Structural Equation Modeling (SEM) melalui SEM-PLS 4.0. Hasil penelitian menunjukkan bahwa pelayanan kepelabuhanan berpengaruh positif terhadap kepuasan dan kepercayaan pengguna jasa. Kualitas sistem web INSW berperan penting dalam memoderasi hubungan tersebut, dengan fokus pada peningkatan efisiensi operasional dan transparansi layanan. Peningkatan kualitas sistem web berkontribusi pada kepuasan pengguna yang memperkuat kepercayaan mereka terhadap perusahaan. Selain itu, kepuasan pengguna memediasi pengaruh pelayanan kepelabuhanan terhadap kepercayaan pengguna, yang memperkuat hubungan kepercayaan jangka panjang.
Co-Authors Aang Gunawan, Aang Alfaridi, Nursery Bukhael, Muhamad Maurice Hermanto, Hendy Mustikasari Mustikasari Olfebri Olfebri, Olfebri Prianto Prianto, Prianto Purwoko, Harry Rahmat Hidayat Sandriana Marina Sarinah Sarinah Shuib , Adibah Wan Mohamed , Wan Mazlina Yuliantini