Article Per Year (5 Year)
p-Index From 2021 - 2026
2.374
P-Index
This Author published in this journals
All Journal SISFO AMALIAH: JURNAL PENGABDIAN KEPADA MASYARAKAT Jurnal Ilmu Komputer dan Desain Komunikasi Visual Jutisi: Jurnal Ilmiah Teknik Informatika dan Sistem Informasi Aviation Electronics, Information Technology, Telecommunications, Electricals, and Controls (AVITEC) INTEGRITAS : Jurnal Pengabdian JATI (Jurnal Mahasiswa Teknik Informatika) Jurnal Pendidikan dan Teknologi Indonesia Jurnal Pengabdian dan Pemberdayaan Nusantara (JPPNu) Jurnal Minfo Polgan (JMP) Jurnal Komputer Teknologi Informasi Sistem Komputer (JUKTISI) Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Computing Insight: Journal of Computer Science Jurnal Teknik Informatika dan Teknologi Informasi
Sembilu, Nambi
Universitas Pembangunan Nasional Veteran Jawa Timur
Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Public Health Social Sciences

Published : 17 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Aspect-Based Sentiment Analysis on User Perceptions of OVO using Latent Dirichlet Allocation and Support Vector Machine Aprilia, Eka Fahira; Arifiyanti, Amalia Anjani; Sembilu, Nambi
Aviation Electronics, Information Technology, Telecommunications, Electricals, and Controls (AVITEC) Vol 7, No 2 (2025): August
Publisher : Institut Teknologi Dirgantara Adisutjipto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28989/avitec.v7i2.3035

Abstract

The rapid development of digital technology and the Internet has significantly influenced financial services in Indonesia, leading to the widespread use of digital wallets. One of the most prominent digital wallet platforms is OVO, which has received millions of user reviews across application stores. This study applies aspect-based sentiment analysis to better understand user perceptions from reviews of the OVO application (versions 3.115 to 3.119). A total of 17.086 reviews were collected through web scraping and refined to 4.996 relevant entries. Topic modeling using Latent Dirichlet Allocation (LDA) identified four main aspects frequently discussed by users: Transaction Efficiency, User Experience, Account Access and Registration, and Balance and Charges. However, automatic aspect labeling using LDA keywords achieved only 11.46% agreement with manual annotations, increasing to 40.60% after keyword refinement. Therefore, manual aspect annotation was adopted as the basis for sentiment labeling. Sentiment labeling was conducted by three annotators based on structured guidelines, achieving a Fleiss’ Kappa score of 0.9915. A classification model was then developed using the Support Vector Machine (SVM) algorithm across six testing scenarios. The best-performing model, using a Linear kernel without ML-SMOTE, achieved a macro-average precision of 0.843, recall of 0.786, and F1-Score of 0.804. These results demonstrate the model’s effectiveness in handling multi-label classification under imbalanced data conditions, particularly for well-distributed aspects such as Transaction Efficiency and User Experience, while highlighting challenges in minority-class detection for aspects such as Account Access and Registration and Balance and Charges.
Co-Authors Ahmad Ramsi, Dhiya’ Ulhaq Amalia Anjani Arifiyanti Anindo Saka Fitri Aprilia, Eka Fahira Ariyana, Denny Arnando, Rasi Andante Caesaria, Vica Ayu Cahyo Wibowo, Nur Diandra Diva Arini Dwi Shahita Febriliyan Samopa Iqbal Ramadhani Mukhlis Isnandar, Ahmad Yazid Iswanda F. Satibi Khoirul Ngibad Khotmil Ula Mahendrawathi ER Muhamad Agung Laksono Ngibad, Khoirul Permatasari, Reisa Prasasti Karunia Farista Ananto Putri, Intan Syahrani Rafika Rahmawati Rafika Rahmawati Rafika Rahmawati Ridwandono, Doddy Satibi, Iswanda Fauzan Setiawan Setiawan Subagyo Subagyo Thomas Aquino Berno Doduk Tri Luhur Indayanti Sugata Tri Puspa Rinjeni Virdha Rahma Aulia Wahyuni, Eka Dyar