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All Journal Notary Journal Proceeding National Conference Business, Management, and Accounting (NCBMA) International Journal of Economics, Business Management and Accounting
Thomas
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Law, Crime, Criminology & Criminal Justice Social Sciences

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MORE THAN TASTE: INVESTIGATING THE MODERATING IMPACT OF CAFE ATMOSPHERE BETWEEN FOOD QUALITY AND SERVICE QUALITY THROUGH CUSTOMER SATISFACTION Danny Philipe Bukidz; Thomas
Proceeding National Conference Business, Management, and Accounting (NCBMA) 8th National Conference Business, Management, and Accounting
Publisher : Faculty of Economics and Business Universitas Pelita Harapan

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Abstract

This research examines the impact moderating Café Atmosphere (CA)between food quality (FQ) and service quality (SQ) through customer satisfaction (CS) within the café sector. Research method using structural equation modeling (SEM) via SmartPLS. The goal is to explore both the direct impacts of these factors and the moderating effect of the store atmosphere on customer satisfaction. Data was gathered from 100 participants, and the analysis included both outer and inner model assessments to confirm the construction of validity and reliability. The findings indicate SQ (β = 0.391, t = 4.025, p < 0.001), FQ (β = 0.279, t = 2.996, p = 0.001), and CA (β = 0.161, t = 1.888, p = 0.030) all have a significant positive impact on customer satisfaction. Moderation analysis reveals that CA plays a significant role in moderating the relationship between SQ and CS (β = –0.176, t = 2.766, p = 0.003), suggesting that an enhanced environment can compensate for other factors. However, the store atmosphere's moderating effect on the link between FQ and CS is found to be not statistically significant (β = 0.077, t = 1.240, p = 0.108). The model explains 76.3% of the variance in CS (R² = 0.763), demonstrating substantial explanatory power. These results offer valuable theoretical insights into service management and practical recommendations for café businesses seeking to improve customer satisfaction through a comprehensive service approach.
The Impact of Services Quality, Word of Mouths, Facility, Price Towards Customers Satisfaction for Hotel JW Marriott Medan Thomas
International Journal of Economics, Business Management and Accounting (IJEBMA) Vol. 1 No. 1 (2019): January 2019
Publisher : MultiTech Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59890/ijebma.v1i1.215

Abstract

This study investigates the correlation between service quality, word of mouth referrals, facility attributes, pricing, and their collective influence on customer satisfaction at JW Marriott Medan hotel. Through a comprehensive analysis of these factors, the research aims to unveil their relative contributions to overall customer contentment. By discerning the key drivers of satisfaction, this study offers valuable insights to JW Marriott Medan's management for refining their strategies, potentially fostering elevated customer satisfaction, positive reviews, and a competitive edge in the hotel industry
Tanggung Jawab Notaris Terhadap Akta Autentik yang Dibuat Tanpa Dihadiri Pihak Penghadap Limenta, Michelle Engel; Thomas
Notary Journal Vol. 3 No. 2 (2023): October
Publisher : Program Studi Kenotariatan Fakultas Hukum Universitas Pelita Harapan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19166/nj.v3i2.7083

Abstract

An authentic deed is a perfect piece of evidence, which means that an authentic deed has physical, formal and material evidentiary power in accordance with the provisions based on Article 1886 of the Civil Code. Notaries play an important role in the process of making an authentic deed, the provisions of which are regulated in general law as well as the code of ethics attached to Notaries. However, sometimes when making an authentic deed, various problems are often found in the preparation process, one of which is the carrying out of the authentic deed without the presence of the party present. This research intends to examine the responsibilities and legal consequences of this problem. This research is normative juridical research using secondary data through statue approach case approach. It was found that the Notary violated the Law of Notary Position, has a number of responsibilities, and authentic deeds made under such conditions also have legal consequences that are detrimental to the parties to the deed. Bahasa Indonesia Abstrak: Akta autentik merupakan suatu alat bukti yang sempurna yang artinya akta autentik memiliki kekuatan pembuktian secara lahiriah, formal dan materiil sesuai ketentuan berdasarkan Pasal 1886 KUH Perdata. Notaris berperan penting dalam proses pembuatan suatu akta autentik yang mana ketentuannya diatur dalam undang-undang secara umum begitu juga dengan kode etik yang melekat terhadap Notaris. Namun terkadang dalam pembuatan akta autentik sering ditemukan berbagai masalah dalam proses penyusunannya, salah satunya adalah dengan dilaksanakannya pembuatan akta autentik tanpa dihadiri pihak penghadap. Penelitian ini bermaksud untuk menelaah mengenai tanggung jawab dan akibat hukum atas masalah tersebut. Penelitian ini adalah penelitian yuridis normatif dengan menggunakan data sekunder melalui pendekatan undang-undang dan pendekatan kasus. Ditemukan bahwa Notaris melanggar UUJN, memiliki sejumlah tanggung jawab, dan terhadap akta autentik yang dibuat dengan kondisi demikian juga memiliki akibat hukum yang merugikan para pihak dalam akta tersebut.
Co-Authors Aini, Nur Fadilah Bukidz, Danny Philipe Dachlan, Rudy Syafariansyah M. Astri Yulidar Abbas Michelle Engel Limenta, Michelle Engel Siti Rohmah Wahyuti, Sri