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All Journal Chatra: Jurnal Pendidikan dan Pengajaran Jurnal Manajemen Kewirausahaan dan Teknologi
Rizqi Hidayatul Lael
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Aerospace Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Other

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Evaluative Analysis of Basic Education Facilities and Infrastructure Management: Case Study at SDN Gambiran 01 Jember Robith Fadyan Asfa; Rizqi Hidayatul Lael; Siti Maryamah; Siti Makrifatus Sholehah; Rofiq Hidayat
Chatra: Jurnal Pendidikan dan Pengajaran Vol. 3 No. 2 (2025): Chatra: Jurnal Pendidikan dan Pengajaran
Publisher : CV. Yazri Aksara Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62238/chatra.v3i2.241

Abstract

Purpose - This study evaluates the management of facilities and infrastructure, a crucial component for learning quality in public primary schools. Persistent issues like inadequate facilities and weak maintenance prompted an in-depth examination of facility management at SDN Gambiran 01 Jember. The study aims to assess how facilities are planned, implemented, and evaluated to meet institutional needs.Design/methods/approach – A qualitative case study approach was used. Data were collected through in-depth interviews, field observations, and document analysis, then analyzed using the Miles and Huberman interactive model. Participants, including the school principal, teachers, and administrative staff involved in facility management, were purposively selected.Findings – Facility planning and procurement are conducted in a participatory, needs-based manner, aligning with regulations. However, utilization and maintenance face challenges due to budget limitations, lack of technical personnel, and limited technology use. A culture of cooperation and adaptive leadership emerged as key supporting factors.Research implications/limitations – The study is limited by its focus on a single institution and reliance on qualitative data. Implications highlight the need for targeted technical training for elementary school staff and developing data-driven evaluation systems to inform long-term educational policy.
Kualitas Layanan, Harga, dan Kepercayaan sebagai Penentu Loyalitas Pelanggan: Literature Review Sistematis dan Sintesis Temuan Empiris Terbaru Rizqi Hidayatul Lael; Haidar Rafli Rasyad; Muhamad Khoirul Anam
Jurnal Manajemen Kewirausahaan dan Teknologi Vol. 2 No. 4 (2025): Desember: Jurnal Manajemen Kewirausahaan dan Teknologi
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/jumaket.v2i4.1103

Abstract

In an increasingly competitive business world with ever-increasing customer demands for the quality of services and goods, customer satisfaction and loyalty have emerged as crucial issues in today's marketing management. Under such conditions, business entities must identify the key elements that shape satisfaction and how these contribute to building customer loyalty. This paper aims to examine the nature of study results on the determinants of satisfaction and loyalty through an evaluation of several recent empirical studies. Two key questions are addressed: which elements most strongly influence customer satisfaction, and what is the intermediary function of satisfaction in explaining the relationship between marketing variables such as service quality, cost, brand image, and trust with customer loyalty. The technique employed is a qualitative literature review through a search of articles using Google Scholar and Publish or Perish (PoP). Key terms used include customer satisfaction, customer loyalty, service quality, and trust. Of the 50 articles found in the initial phase, 15 met the inclusion standards and were thoroughly reviewed. The evaluation findings reveal three dominant patterns: service and product quality are the most stable factors driving satisfaction; cost and brand image serve as supporting factors; and trust acts as an important intermediary variable. This evaluation confirms that customer satisfaction is a key component in strengthening loyalty. Future studies are recommended to expand the scope of business sectors, use a more comprehensive structural framework, and utilize a wider variety of methodological techniques.
Co-Authors Haidar Rafli Rasyad Muhamad Khoirul Anam Robith Fadyan Asfa Rofiq Hidayat Siti makrifatus Sholehah Siti Maryamah