Article Per Year (5 Year)
p-Index From 2021 - 2026
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All Journal E-SOSPOL Journal of Media, Sciences and Education
Audya Dewintha
Unknown Affiliation
Humanities Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Social Sciences

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The Command Center as a Data and Information Control in Tenggarong Seberang Kutai Kartanegara Muhammad Arif Nurrahman; Kus Indarto; Friska Prastya Harlis; Audya Dewintha
Electronic Journal of Social and Political Sciences (E-SOSPOL) Vol. 12 No. 2 (2025): Governance, Democracy, and Political Institutions
Publisher : Rumah Jurnal, University of Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19184/e-sospol.v12i2.53878

Abstract

The Command Center is a breakthrough made by the Tenggarong Seberang District to improve public services as a Data and Information Center to support government programs related to Satu Data Indonesia (SDI) at the sub-district level. This command center aims to make it easier to obtain data and information that is useful for planning the development of Kutai Kartanegara Regency. This was done because, so far, the data collected by the sub-district has not been properly documented digitally. This method will make data in the sub-district easier to access and search when needed. This research aims to analyze the implementation of the command center in Tenggarong Seberang District, Kutai Kartanegara Regency, East Kalimantan. To realize the successful implementation of the command center, Tenggarong Seberang District has made breakthroughs in the form of providing facilities and infrastructure, providing quality human resources, building cooperation with all UPT heads and village heads, collecting potential information data and inputting data and information into the application system. Owned by the district. The research results show that implementation has gone well. This can be seen through the stages that have been carried out  
Evaluasi kualitas pelayanan akta kelahiran berbasis digital di dinas kependudukan dan pencatatan sipil kota tomohon Astrid Maria Tuerah; Audya Dewintha; Nimas Hapsari; Giovani Naharia
Jurnal Pengetahuan dan Pendidikan Vol 5 No 2 (2026)
Publisher : Yayasan Baru Haji Samsudin

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Abstract

Evaluating Digital-Based Birth Certificate Service Quality at the Population and Civil Registration Office of Tomohon City. Digital-based birth certificate services represent a concrete manifestation of bureaucratic transformation anchored in information technology. However, the success of this transformation cannot be measured solely by the availability of digital infrastructure; it must be critically evaluated from the perspective of real user experience. This study aims to evaluate the quality of birth certificate services at the Population and Civil Registration Office of Tomohon City in the post-pandemic period (July–December 2025), using three dimensions of the ServQual model operationalized in the digital public service context: tangible, reliability, and responsiveness. A descriptive-evaluative qualitative approach was employed with data collected through in-depth interviews, observation, and documentation. The evaluation results reveal that despite the end of the pandemic and the full operation of the e-Dukcapil system, the gap between technological capacity and human resource readiness as well as community digital literacy remains a persistent structural barrier. The novelty of this study lies in its analysis of the technology-readiness gap in civil registration services in the post-pandemic era in a high-HDI region, which paradoxically still faces a digital service quality deficit.
Co-Authors Astrid Maria Tuerah Friska Prastya Harlis Giovani Naharia Indarto, Kus Muhammad Arif Nurrahman Nimas Hapsari