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All Journal SCAFFOLDING: Jurnal Pendidikan Islam dan Multikulturalisme Jurnal Ilmiah Edunomika (JIE)
Rudi, Yudi
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education

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PENGARUH PELAYANAN CUSTOMER SERVICE TERHADAP TINGKAT KEPUASAN NASABAH PADA PT BPR UTOMO MANUNGGAL SEJAHTERA SUMSEL Hawa, Nur; Mauliyanti, Anita; Rudi, Yudi; Anggraini, Noviya
JURNAL ILMIAH EDUNOMIKA Vol. 9 No. 3 (2025): EDUNOMIKA
Publisher : ITB AAS Indonesia Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/jie.v9i3.18108

Abstract

Penelitian ini antara lain Untuk mengetahui bagaimana Pelayanan Customer Service Pada PT BPR Utomo Manunggal Sejahtera Sumsel dalam melayani nasabah. Penelitian ini dilaksanakan dengan pendekatan kuantitatif karena menggunakan data kualitatif yang diangkakan. kesimpulan dari keseluruhan hasil analisis penelitian ini sebagai berikut: Variabel kehandalan, ketanggapan, jaminan, empati dan bukti fisik berpengaruh signifikan terhadap kepuasan konsumen pada PT BPR Utomo Manunggal Sejahtera Sumsel. Variabel jaminan (X3) merupakan variabel yang mempunyai pengaruh paling dominan terhadap kepuasan konsumen karena variabel tersebut mempunyai nilai t-hitung yang lebih besar jika dibandingkan dengan variabel lain, yaitu sebesar 5,779 dan angka Sig. Yang paling kecil yaitu sebesar 0,000. Besarmya kontribusi pengaruh variabel kualitas pelayanan (kehandalan, ketanggapan, jaminan, empati dan bukti fisik) terhadap kualitas pelayanan karyawan pada PT BPR Utomo Manunggal Sejahtera Sumsel. Todopuli adalah sebesar 86,1%. Sementara sisanya sebesar 13,9% dipengaruhi oleh variabel lain yang tidak diteliti.
Reconstruction of Moderate Religious Strengthening in Malay Society Rohim, Abdul; Holijah, Holijah; Jamil, Syahril; Rizal, M.; Rudi, Yudi
Scaffolding: Jurnal Pendidikan Islam dan Multikulturalisme Vol. 8 No. 1 (2026): Pendidikan Islam dan Multikulturalisme
Publisher : Institut Agama Islam Sunan Giri (INSURI) Ponorogo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37680/scaffolding.v8i1.9302

Abstract

This study examines the reconstruction of religious moderation within the Malay community of Muntok City, Bangka Belitung, amid contemporary socio-religious challenges. Although historically recognized for its strong interreligious harmony grounded in Malay local wisdom, recent social changes, transnational religious influences, and digital media exposure have begun to reshape patterns of religious interaction. This research addresses two key questions: how the reconstruction of religious moderation is carried out and what factors influence its strengthening in the local context. Employing a qualitative case study approach, primary and secondary data were collected through in-depth interviews with religious leaders, Malay traditional leaders, government representatives, and community members, supported by participant observation and document analysis, and analyzed using the interactive model of Miles, Huberman, and Saldaña. The findings reveal that religious moderation in Muntok is reconstructed through the revitalization of core Malay values, musyawarah (deliberation), mutual cooperation, kinship solidarity, and cultural politeness, integrated with moderate Islamic principles. Religious and customary leaders function as moral authorities and conflict mediators, while educational institutions, social networks, government policies, and digital literacy initiatives provide structural support. The study concludes that religious moderation in Muntok is not a newly constructed paradigm but a contextual reinforcement of historically embedded cultural-religious values. Sustainable strengthening requires systematic educational programs, cross-faith dialogue, and proactive digital engagement to ensure resilience against exclusivist ideologies in the digital era.
Co-Authors Abdul Rohim, Abdul Anggraini, Noviya Hawa, Nur Holijah Holijah M. Rizal Mauliyanti, Anita Syahril Jamil, Syahril