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All Journal Media Mahardhika Warmadewa Management and Business Journal (WMBJ) Jurnal Ilmiah Edunomika (JIE) Economics and Digital Business Review International Journal of Education, Social Studies, And Management (IJESSM) Indonesian Business Review ADPEBI International Journal of Business and Social Science Jurnal Ekonomi, Bisnis dan Manajemen Journal of Management and Social Sciences Digital Bisnis: Jurnal Publikasi Ilmu Manajemen Dan E-commerce Jurnal Riset Manajemen dan Ekonomi Jurnal Ilmiah Ekonomi dan Manajemen Karunia: Jurnal Hasil Pengabdian Masyarakat Indonesia Jurnal Pengabdian Masyarakat Nian Tana Jurnal Ekonomi, Manajemen, Akuntansi
Witara, Ketut
STIE Mahardhika
Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Health Professions Languange, Linguistic, Communication & Media Social Sciences Transportation Other

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Analisa Penerapan Undang-Undang Pelayanan Publik Terhadap Kinerja Pegawai Di Kantor Kecamatan Balongbendo Sidoarjo – Jawa Timur Witara, Ketut
Media Mahardhika Vol 16 No 1 (2017): September 2017
Publisher : STIE Mahardhika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29062/mahardika.v16i1.8

Abstract

Setiap instansi pemerintah yang melakukan kegiatan pelayanan publik kepada masyarakat wajib memenuhi peraturan perundangan UU Nomor 25 tahun 2009 tentang pelayanan publik. Undang-Undang tentang Pelayanan Publik dimaksudkan untuk memberikan kepastian hukum dalam hubungan antara masyarakat dan penyelenggara dalam pelayanan publik. Penerapan UU No.25/2009 sangat tergantung dari kompetensi pegawai dari masing masing instansi, yang meliputi pengetahuan, keterampilan serta perilaku saat melayani masyarakat. Metode yang digunakan untuk mengetahui sejauh mana penerapan undang undang tersebut dilaksanakan, penulis menggunakan metode survei kepuasan masyarakat yang pelaksanaannya sudah diatur dalam Peraturan Menteri Pendayagunaan Aparatur Negara Nomor 16 Tahun 2014. tentang Pedoman Umum Penyusunan Suvei Kepuasan Masyarakat Unit Pelayanan Instansi Pemerintah. Penelitian ini merupakan jenis penelitian deskriptif kuantitatif, Teknik pengumpulan data dalam penelitian ini dengan menggunakan form survey yang dibagikan kepada 150 responden. Penentuan responden ini menggunakan teknik Accidental Sampling respondennya adalah Masyarakat di Kecamatan Balongbendo-Sidoarjo yang datang ke kantor kecamatan dan telah menerima pelayanan dari pegawai kecamatan. Berdasarkan hasil survei yang dilakukan selama 30 hari kerja, didapatkan data bahwa kinerja pegawai kantor kecamatan balongbendo sidoarjo, masuk kategori “Baik” dengan nilai 79,79 dengan beberapa catatan/feedback yang berasal dari masyarakat yang harus segera diperbaiki.
Pengaruh Kualitas Layanan, Motivasi Kerja Dan Inovasi Kerja Terhadap Kepuasan Nasabah KUR MIKRO di BRI Unit Mejoyo Surabaya Ketut Witara; Dodit Cahyo Nugroho, SE., MM.; Wiranda Yurdan Adi Putra
Economics and Digital Business Review Vol. 4 No. 1 (2023): Agustus - January
Publisher : STIE Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/ecotal.v4i1.456

Abstract

This research aims to determine the level of customer satisfaction for Micro KUR at Bank BRI Unit Mejoyo Surabaya. In this case the level of satisfaction is measured using service quality indicators including Tangible, Reliability, Responsiveness, Assurance, and Empathy, Work Motivation and Innovation. The method used in this research is quantitative. With the aim of realizing better services by helping MSME businesses develop by channeling Micro KUR loans. The test equipment used is the reliability test and validity test, the results of the data test show valid and reliable data. The results of the research are Service Quality (X1) and Work Motivation (X2) simultaneously have a significant and partially significant effect on Work Innovation (Z). Service Quality (X1) and Work Motivation (X2) simultaneously have a significant effect and partially have no significant effect on Customer Satisfaction (Y). Job Innovation (Z) simultaneously and partially has a significant effect on Customer Satisfaction (Y). Service Quality (X1) through Work Innovation (Z) simultaneously, partially, and Sobel test has a significant effect on Customer Satisfaction (Y). Work Motivation (X2) through Work Innovation (Z) simultaneously has a significant effect, while partially and sobel test has no significant effect on Customer Satisfaction (Y).
PENGARUH BEBAN KERJA, PELATIHAN DAN DISIPLIN KERJA TERHADAP KINERJA KARYAWAN PT. PRIMA MITRA PIRANTI SIDOARJO Ketut Witara; Bima Surya Setiyawan
Media Mahardhika Vol. 21 No. 3 (2023): May 2023
Publisher : STIE Mahardhika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29062/mahardika.v21i3.622

Abstract

Competition of cleaning service company for aircraft is increasing, so that PT. Prima Mitra Piranti in Sidoarjo must improve the performance of its employees in order to be able to improve company performance. The purpose of this study was to determine and analyze the effect of workload, training and work discipline on employee performance. This research is a quantitative research by taking a sample of 41 employees of PT. Prima Mitra Piranti in Sidoarjo with saturated or census sampling technique. This study used the Multiple Regression Analysis method and data processing using SPSS obtained the results of Instrument testing the results of which passed the Validity Test and Reliability Test, then the Classical Assumptions Test obtained the results of passing the Normality Test, Heteroscedasticity Test and Multicollinearity Test. The coefficient of determination (Adjusted R Square) is 0.852 or 85.2%, while 14.8% indicates that employee performance is influenced by other variables. The multiple regression equation is Y = 0.653 - 0.429.X1 + 0.696.X2 + 0.719.X3. The conclusions of the research are: 1. Workload has a negative and significant effect on employee performance. 2. Training has a positive and significant effect on employee performance. 3. Work discipline has a positive and significant effect on employee performance. 4. Workload, training and work discipline simultaneously have a significant effect on employee performance.
The Impact of Leadership Style and Working Motivation for Employee Performance With Job Satisfaction as Intervening Variabel: Case Study at PT Jaya Abadi Denpasar Witara, Ketut; Nugroho, Dodit Cahyo; Tatasari, Titis; Kurniasari, Laksmi Murni; Kurniawati, Yuli
International Journal Of Education, Social Studies, And Management (IJESSM) Vol. 3 No. 2 (2023): The International Journal of Education, Social Studies, and Management (IJESSM)
Publisher : LPPPIPublishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52121/ijessm.v3i2.169

Abstract

This survey is a quantitative survey that was conducted with a sample of 55 employees from PT Jaya Abadi Denpasar utilizing the total sample/saturated sample/census approach. The goal of this study was to identify and assess the influence of leadership style and job motivation on job satisfaction and performance among employees of PT Jaya Abadi Denpasar. The results of the validity tests are valid, the results of the reliability tests are reliable, the results of the normality tests are the normal distribution of the study data, and the heteroscedasticity tests do not reveal any heteroscedasticity. A multicollinearity test reveals that there is no multicollinearity. The following are the study's findings, based on data analysis and discussion: 1. Leadership style has a major influence on employee work satisfaction at PT Jaya Abadi Denpasar. 2. Work motivation has a significant influence on employee work satisfaction at PT Jaya Abadi Denpasar. Job satisfaction has a substantial influence on staff performance at PT Jaya Abadi Denpasar. 4. The management style of PT Jaya Abadi Denpasar has a significant impact on staff performance. 5. Work motivation has a significant influence on the performance of employees at PT Jaya Abadi Denpasar. 6. In PT Jaya Abadi Denpasar, leadership style has a substantial impact on staff performance via work satisfaction. 7. Job satisfaction at PT Jaya Abadi Denpasar has a major influence on staff performance.
Systematic Literature Review: Pengaruh Product Affiliator dalam Meningkatkan Penjualan Produk Fashion di Marketplace Shopee Ketut Witara
Digital Bisnis: Jurnal Publikasi Ilmu Manajemen dan E-Commerce Vol. 3 No. 4 (2024): Digital Bisnis: Jurnal Publikasi Ilmu Manajemen dan E-Commerce
Publisher : Universitas 45 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30640/digital.v3i4.3328

Abstract

This study aims to analyze the impact of product affiliation on increasing fashion product sales on the Shopee marketplace using a Systematic Literature Review approach. This research approach involves collecting, analyzing, and synthesizing information from various relevant and valid literature sources. Product affiliation, as a marketing technique involving collaboration with third parties to market products, has become an increasingly popular method among online sellers. The results of the literature review indicate that the implementation of product affiliation has a significant positive impact on increasing fashion product sales on Shopee. This impact is particularly evident in the increased visibility of products, more focused market targeting, and increased consumer trust in products marketed by reliable affiliates. In addition, this approach has also proven effective in increasing engagement and interaction between consumers and brands, which ultimately contributes to increased sales conversion. However, this study also found several challenges that must be addressed, such as selecting the right affiliates, assessing the effectiveness of affiliate campaigns, and managing relationships with existing affiliates. By understanding these factors, sellers on Shopee can optimize the benefits of using affiliate programs and increase their fashion product sales more effectively. This study is expected to make a significant contribution to digital marketing and offer useful guidance for online sellers in implementing product affiliation strategies to achieve their sales targets. Further research is recommended to investigate the use of quantitative methods in assessing the long-term effects of affiliate programs on sales across various product categories.
The Implementation of Quality Management System ISO 9001 with SWOT Analysis Witara, Ketut; Murni Kurniasari, Laksmi; Cahyo Nugroho, Dodit
ADPEBI International Journal of Business and Social Science Vol. 3 No. 2 (2023)
Publisher : Asosiasi Dosen Peneliti Ilmu Ekonomi dan Bisnis Indonesia (Adpebi)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54099/aijbs.v3i2.741

Abstract

As a strategic step of the local government in continuous improvement activities, this study aimed to describe the strength, weakness, opportunity and threat analysis in the implementation of QMS ISO 9001: 2015 in elements of planning in Pemerintah Negeri Rutong Kota Ambon by Planning, Implementation (Do), Evaluation (Check) and Monitoring (Action). This study used a qualitative methodology with the researcher as the main instrument. Data sources for the study were team management and documentation and it was conducted in Pemerintah Negeri Rutong Kota Ambon. Analyzing the data using descriptive qualitative analysis, verifying the accuracy of the data during in-depth interviews with the employees of state institutions to triangulate the data with the source. The results showed that the SWOT analysis of the implementation of QMS ISO 9001: 2015 is updated. in a growth strategy phase that offers tremendous opportunity and potential for improvement. Each PDCA element of QMS ISO 9001: 2015 implementation has opportunities, threats, weaknesses and strengths that can be used for the continuous improvement of Pemerintah Negeri Rutong Kota Amboni. A SWOT analysis with the following criteria can be used to implement the strategy: socio-cultural, economic, environmental, special program of integrated economy and development of tourist villages.
Enhancing Managerial Decision-Making through AI: Opportunities, Challenges, and Operational Impact (Systematic Literature Review) Witara, Ketut
Jurnal Ekonomi, Bisnis dan Manajemen Vol. 4 No. 2 (2025): Jurnal Ekonomi, Bisnis dan Manajemen (EBISMEN)
Publisher : FEB Universitas Maritim Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58192/ebismen.v4i2.3395

Abstract

Artificial Intelligence (AI) has become an essential tool in the world of management for decision-making. This article examines the ways in which AI can be used to improve the quality and speed of decision-making, and how AI can improve the operational efficiency of companies. In addition, this article also examines the challenges and opportunities that companies face in adopting AI.In the rapidly evolving digital era, AI has become an essential component of modern business strategies. Today's managers are often faced with the challenge of analyzing very large and complex volumes of data. To make good and timely decisions, AI offers a potential solution with fast and precise data analysis capabilities.The use of AI in decision-making involves machine learning algorithms and models to efficiently process and analyze large amounts of data. This helps managers gain deeper and more accurate insights, enabling more effective decision-making.
Webinar Mewujudkan UMKM Unggul melalui Pendampingan Berbasis ISO 9001: Sinergi Dosen Lintas Ilmu dalam Kegiatan PKM Ketut Witara
JPMNT JURNAL PENGABDIAN MASYARAKAT NIAN TANA Vol. 3 No. 3 (2025): Juli: Jurnal Pengabdian Masyarakat Nian Tana
Publisher : Fakultas Ekonomi & Bisnis, Universitas Nusa Nipa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59603/jpmnt.v3i3.904

Abstract

Usaha Mikro, Kecil, dan Menengah (UMKM)) are the backbone of Indonesia’s economy but still struggle with inconsistent product quality, weak managerial systems and limited competitiveness. This community‑engagement project aimed to strengthen MSME capabilities through ISO 9001:2015‑based quality management mentoring. An interactive webinar titled “Realising Excellent MSMEs through ISO 9001‑Based Assistance” was delivered by a multidisciplinary team of lecturers acting as trainers and facilitators. Training sessions combined conceptual lectures, implementation case studies and discussions on drafting SOPs, conducting internal audits and applying risk‑based thinking. Participants received a comprehensive package covering the rationale for quality management, the structure of clauses 4–10, and the step‑by‑step route to external certification. Post‑training feedback indicated improved understanding of how ISO 9001 can systematise processes, enhance efficiency and build market trust. The project demonstrates that knowledge‑driven academic–industry collaboration can accelerate MSMEs’ move “up the ladder” and make them more competitive. Follow‑up on‑site mentoring is recommended to ensure sustained adoption of ISO 9001 within participating enterprises.
Pengaruh Implementasi Artificial Intelligence dalam Pengelolaan Sumber Daya Manusia terhadap Kinerja dan Produktivitas: Systematic Literature Review (SLR) Ketut Witara
JURNAL RISET MANAJEMEN DAN EKONOMI (JRIME) Vol. 3 No. 4 (2025): Oktober : JURNAL RISET MANAJEMEN DAN EKONOMI
Publisher : Institut Teknologi dan Bisnis (ITB) Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54066/jrime.v3i4.3550

Abstract

This study aims to analyze the impact of Artificial Intelligence (AI) implementation in human resource management (HRM) on both individual performance and organizational productivity. Using the Systematic Literature Review (SLR) method, the research examined 15 selected scholarly articles published between 2010 and 2025 that are relevant to the application of AI in HRM. The literature selection process followed several stages, including identification, screening, eligibility assessment, and inclusion, by utilizing academic databases such as Google Scholar, Scopus, and ResearchGate. The synthesis results reveal that AI adoption in HR functions—such as recruitment, training, performance evaluation, and employee retention—enhances efficiency, accuracy, and decision-making speed. The positive impacts of AI are evident in improving recruitment quality, optimizing talent development, predicting employee performance, and strengthening overall organizational productivity, particularly in the service sector.  This study concludes that AI holds significant potential to transform HRM into a more strategic, adaptive, and data-driven system. To maximize its benefits, organizations must establish ethical governance frameworks, foster digital competency development, and ensure strong regulatory support. Future research is recommended to expand empirical investigations across various industries to strengthen the generalizability of the findings
The Magic of Product Quality, Price, And Customer Satisfaction on Customer Loyalty Andriana, Ririn; Witara, Ketut; Sri Lestari, Aprilia Winda
Indonesian Business Review Vol 7 No 1 (2024): Indonesian Business Review
Publisher : Universitas Prasetiya Mulya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21632/ibr.7.1.53-68

Abstract

The primary objective of this study is to examine how productquality and price influence customer loyalty using customer satisfaction among Madame Gie Official Shop's Shopee consumers. The research methodology employed is quantitative to establish the significance of relationships between the variables under investigation. The population for this study consists of all customers of Madame Gie Official Shop on Shopee. The sample size is 100 individuals selected through purposive sampling.The respondents are females aged at least 17 years, who have made a minimum of 2 purchases on Madame Gie Official Shop's Shopee page. Data was collected using observation, questionnaires, analyzed through path analysis. Results show significant partial impacts of product quality and price on customer satisfaction and customer loyalty, with product quality and price affecting customer loyalty through customer satisfaction.
Co-Authors Andriana, Ririn Bima Surya Setiyawan Cahyo Nugroho, Dodit Dodit Cahyo Nugroho Dodit Cahyo Nugroho Emmywati Endang Setyawati Endrianto Sahedtyo Nugroho Suhadak Iwang Suwangsih Kurniasari, Laksmi Murni Murni Kurniasari, Laksmi Nugroho, Dodit Cahyo Ririn Andriana Sri Lestari, Aprilia Winda Tatasari, Titis Titis Tatasari Titis Tatasari Wildan Bayu Saputra Wiranda Yurdan Adi Putra Yuli Kurniawati, Yuli