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Journal : Devotion: Journal of Research and Community Service

Quality of Culinary Tourism Products Influence on Satisfaction and Loyalty of Tourists Visiting Puyung Inaq Esun Racing Rice Restaurant in Lombok Martina, Claudia Dwi; Mananda, I Gusti Putu Bagus Sasrawan; Sudiarta, I Nyoman
Devotion : Journal of Research and Community Service Vol. 4 No. 7 (2023): Devotion: Journal of Research and Community Service
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/devotion.v4i7.513

Abstract

This research was conducted on Nasi Balap Puyung Inaq Esun is a restaurant in central Lombok which is a restaurant that has been established since the 1970s and is the first nasi balap puyung in Lombok and adjacent to Mandalika tourist destinations. This study aims to analyze the effect of the quality of culinary tourism products on the satisfaction and loyalty of domestic tourists visiting Nasi Balapan Puyung Inaq Esun Lombok. This study uses quantitative research methods with a qualitative descriptive approach to describe the results of data analysis obtained from respondents. The sampling technique in this study uses purposive sampling techniques or determination of samples based on certain criteria, while the sample in question is an archipelago tourist who has visited Nasi Balap Puyung Inaq Esun Lombok. Data collection techniques in this study used questionnaires. The data analysis technique in this study uses the Structural Equation Model (SEM) with SmartPLS software development. The results showed that the quality of culinary tourism products has a significant or positive influence on the satisfaction of domestic tourists visiting Nasi Balap Inaq Esun, satisfaction has a significant effect on the loyalty of tourists visiting Nasi Balap Inaq Esun in Lombok, the quality of culinary tourism products has a significant influence on the loyalty of domestic tourists visiting Nasi Balap Inaq Esun,  and satisfaction is able to mediate between the quality of culinary tourism products with the loyalty of tourists visiting Nasi Balapan Inak Esun in Lombok.
Local Hotel Innovation in Post-Covid-19 Tourism Destinations: Typology, Models and Influence on Performance Sudiksa, I Nyoman; Putra, I Nyoman Darma; Sunarta, I Nyoman; Mananda, I Gusti Putu Bagus Sasrawan
Devotion : Journal of Research and Community Service Vol. 4 No. 12 (2023): Devotion: Journal of Research and Community Service
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/devotion.v4i12.626

Abstract

This study aims to explore innovations made by local hotels in post-COVID-19 tourism destinations, focusing on innovation typologies, implementation models, and their impact on operational and financial performance. A mixed approach was taken to this study. A qualitative approach was taken to determine the typology of local hotel innovations in Ubud tourism destinations. Data collection in a qualitative approach is carried out through interview activities, with qualitative descriptive analysis in the form of thematic analysis with a deductive approach. While the quantitative approach is carried out to build an innovation model based on customer engagement, employee contribution, the use of technology in creating innovation, and analyzing the influence of innovation on the performance of local hotels in Ubud tourist destinations through survey methods, and data analysis using SEM (Structural Equation Modelling) analysis to analyze structured correlations both relationships between indicators and relationships between variables. The results of this study are expected to provide an in-depth picture of how local hotels in tourism destinations creatively respond to post-COVID-19 challenges through innovation. This finding is expected to provide valuable insights for tourism industry players, governments, and researchers to understand the dynamics of innovation in the face of paradigm shifts in the post-pandemic era. The conclusions shows that Product-Process Innovation has the greatest influence on performance, while Organizational Innovation has the lowest effect on hotel performance.