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All Journal Jurnal Administrasi Bisnis Terapan Jurnal Abdimas Bina Bangsa Sibatik Journal : Jurnal Ilmiah Bidang Sosial, Ekonomi, Budaya, Teknologi, Dan Pendidikan Jurnal Vokasi Indonesia Journal of Indonesian Tourism and Policy Studies
Ridha, Mohammad
Program Pendidikan Vokasi Universitas Indonesia
Arts Humanities Computer Science & IT Economics, Econometrics & Finance Education Health Professions Languange, Linguistic, Communication & Media Mathematics Public Health Social Sciences Other

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KUALITAS PELAYANAN DALAM PENGELOLAAN SURAT PD PASAR JAYA Mohammad Ridha; Desideria Eka Istiqomah
Jurnal Administrasi Bisnis Terapan Vol 2, No 1 (2019): Jurnal Administrasi Bisnis Terapan
Publisher : Universitas Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.7454/jabt.v2i1.76

Abstract

Pemerintah Republik Indonesia sudah menetapkan beberapa unit usahanya dalam bentuk Badan Usaha Milik Negara (BUMN) dan Badan Usaha Milik Daerah (BUMD). Pengelolaan BUMN dan BUMD merupakan upaya pemerintah untuk mengendalikan langsung sektor-sektor usaha yang sangat berpengaruh pada perekonomian. Untuk mengembangkan BUMN dan BUMD, pemerintah secara berkesinambungan melaksanakan revitalisasi pengelolaan badan usaha, diantaranya dalam bidang administrasi. Pengelolaan administrasi yang baik merupakan kunci sukses BUMN dan BUMD agar menjadi instansi yang mampu berkembang . PD Pasar Jaya adalah salah satu Badan Usaha Milik Daerah (BUMD) Provinsi DKI Jakarta yang didirikan berdasarkan Keputusan Gubernur Kepala Daerah Khusus Ibukota Jakarta Nomor: lb.3/2/15/66 pada tanggal 24 Desember 1966 dan disahkan oleh Menteri Dalam Negeri pada tanggal 23 Desember 1967, dengan tugas melaksanakan pelayanan umum dalam bidang pengelolaan area pasar, membina pedagang pasar, ikut membantu stabilitas harga, dan kelancaran distribusi barang dan jasa (http://pasarjaya.co.id/about/detail/Tentang-Kami). Untuk menunjang kelancaran pengelolaan administrasi di PD Pasar Jaya, manajemen PD Pasar Jaya mempersiapkan sistem administrasi pengelolaan surat yang baik. Peneliti melihat dalam sistem administrasi persuratan terdapat beberapa atribut yang dapat dilihat pengaruhnya dalam proses secara keseluruhan. Peneliti menggunakan elemen-elemen pelayanan yang dirumuskan Parahsuraman, yaitu RATER (Reliability, Assurance, Tangible, Empathy, dan Responsive). Peneliti mengharapkan dapat memberikan analisa berupa rekomendasi elemen-elemen yang perlu diprioritaskan dan ditingkatkan agar pelayanan pengelolaan surat dapat berjalan lebih baik lagi.Kata kunci: Kualitas Pelayanan, PD Pasar Jaya, Pengelolaan Surat, Parasuraman
ANALISIS FAKTOR-FAKTOR PADA PELAYANAN TEMPAT USAHA RITEL INDOMARET DI KELURAHAN KUKUSAN DEPOK Mohammad Ridha
Jurnal Administrasi Bisnis Terapan Vol 1, No 2 (2019): Jurnal Administrasi Bisnis Terapan
Publisher : Universitas Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (201.625 KB) | DOI: 10.7454/jabt.v1i2.44

Abstract

AbstrakIndustri ritel di Indonesia pada beberapa tahun ini mengalami kelesuan akibat pertumbuhan bisnis online yang semakin pesat. Sudah terlihat beberapa department store seperti Matahari dan Lotus sudah menutup gerai-gerainya. Sementara ini yang terdeteksi mengalami penurunan yang signifikan adalah usaha ritel fashion garment, dan mulai mempengaruhi sektor lainnya seperti elektronik dan furniture. Kegesitan para pengusaha on-line dapat pula mengancam industri ritel konvensional dalam bidang makanan dan kebutuhan rumah tangga seperti hypermarket, supermarket dan convenience store. Para pengusaha online sudah mulai menjual makanan melalui media sosial seperti instagram dan facebook. Kekuatan usaha ritel konvensional adalah kualitas pelayanan yang bersifat personal, dengan kedekatan emosional antara penjual dan pembeli. Peneliti tertarik untuk menganalisa faktor-faktor yang paling berpengaruh dan memiliki korelasi positif pada pelayanan tempat usaha ritel Indomaret di Kelurahan Kukusan Depok. Peneliti mengharapkan agar setelah menemukan hasilnya, dapat memberikan masukan yang tepat untuk usaha ritel Indomaret agar dapat bertahan di tengah kompetisi yang ketat dengan sesama usaha ritel konvensional dan online. Penelitian dilakukan dengan mengambil data dari 44 konsumen Indomaret. Data diolah dengan SPSS, melalui metode Uji Rank Spearman yang digunakan untuk menguji hipotesis korelasi dengan skala pengukuran variabel minimal ordinal. Kata kunci; Ritel, Indomaret, Pelayanan Pelanggan, Spearman AbstractRetail industry in Indonesia in recent years experiencing sluggishness due to the rapid growth of online business. Already seen some department stores like Matahari and Lotus has closed its outlets. While this is detected a significant decrease is the fashion retail garment business, and began to affect other sectors such as electronics and furniture. The onslaught of entrepreneurs can also threaten the conventional retail industry in food and household needs such as hypermarkets, supermarkets and convenience stores. The online entrepreneurs have started selling food through social media such as instagram and facebook. The strength of conventional retail business is the quality of service that is personal, with emotional closeness between the seller and the buyer. Researchers are interested to analyze the factors that have the most influence and have a positive correlation on the service where Indomaret retail business in Kelurahan Kukusan Depok. Researchers hope that after finding the results, can provide the right input for Indomaret retail business in order to survive in the middle of a tight competition with fellow conventional and online retail business. The study was conducted by taking data from 44 Indomaret consumers. Data processed with SPSS, through Spearman Rank Test method used to test the correlation hypothesis with a minimum ordinal variable measurement scale. Keyword; Retail, Indomaret, Customer Service, Spearman
PROSEDUR PENGADAAN PELIMPAHAN WEWENANG PADA DIVISI PENGELOLAAN PROPERTI DAN UMUM PT ASDP INDONESIA FERRY (PERSERO). Mohammad Ridha; Laviola Fiorentina
Jurnal Administrasi Bisnis Terapan Vol 3, No 2 (2021): Jurnal Administrasi Bisnis Terapan
Publisher : Universitas Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.7454/jabt.v3i2.150

Abstract

PT ASDP Indonesia Ferry (Persero) merupakan salah satu perusahaan BUMN yang bergerak di bidang jasa angkutan penyeberangan. Dalam menjalankan kegiatan perusahaannya terdapat beberapa prosedur yang dibuat supaya pekerjaan dapat menjadi efektif dan efisien. Salah satu prosedur yang dibuat yaitu Prosedur Pengadaan Pelimpahan Wewenang. Prosedur ini dilaksanakan untuk memenuhi permintaan dari unit kerja pemakai dalam melakukan pengadaan barang sesuai dengan kebutuhan. Pada Divisi Pengelolaan Properti dan Umum, prosedur ini merupakan salah satu prosedur rutin yang dilakukan karena sesuai dengan namanya pelimpahan wewenang artinya setiap pengadaan yang memiliki biaya dua ratus juta rupiah akan dilaksanakan proses nya dari awal hingga akhir oleh Divisi Pengelolaan Properti dan Umum. Tugas Karya Akhir ini ditulis bertujuan untuk memberikan informasi bagaimana pelaksanaan Prosedur Pengadaan Pelimpahan Wewenang dalam Divisi Pengelolaan Properti dan Umum PT ASDP Indonesia Ferry (Persero). Metode penulisan yang digunakan dalam pengumpulan data adalah melalui observasi serta wawancara dengan staf Divisi Pengelolaan Properti dan Umum. Hasil dari penjelasan menunjukkan bahwa implementasi prosedur sudah berjalan cukup baik, sesuai dengan prinsip pengadaan, dan juga teratur, meskipun dalam pelaksanaannya terdapat beberapa kendala yang terjadi namun dapat diatasi sehingga prosedur tetap berjalan dengan lancar. Kata Kunci: Prosedur, Pengadaan, Pelimpahan Wewenang, Unit Kerja Pemakai, prinsip, implementasi
PERANAN DIVISI HUMAN CAPITAL DALAM MENERAPKAN PROGRAM MEDICAL PLAN PADA EXXONMOBIL INDONESIA Mohammad Ridha; Egist Mutia Afifa
Jurnal Administrasi Bisnis Terapan Vol 4, No 2 (2022): Jurnal Administrasi Bisnis Terapan
Publisher : Universitas Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.7454/jabt.v4i2.234

Abstract

Pada saat sekarang Indonesia sedang giat melakukan pengembangan pada dunia teknologi. Telkom merupakan sebuah lembaga yang bergerak di bidang teknologi PT Telkom Indonesia (Persero) Tbk merupakan pelopor jaringan internet terbesar di Indonesia dan juga memiliki beberapa anak perusahaan. Penulis melakukan wawancara dan observasi selama melakukan penulisan ini. Dalam pembahasan tulisan ini, penulis berfokus pada pelayanan yang dilakukan divisi Logistik & General Support PT Telkom Indonesia (Persero) Tbk yang mencakup tentang pelayanan kepada internal dan eksternal PT Telkom Indonesia (Persero) Tbk maka hasil dari penelitian penulis ditemukan bahwa PT Telkom Indonesia (Persero) Tbk sudah menggunakan program pada setiap pekerjaannya dan memanfaatkan teknologi dengan sangat baik.Kata Kunci:   Pelayanan prima PT Telkom Indonesia (Persero) Tbk, Pembangunan dan pembugaran pada bangunan dan tower, Pengelolaan pembayaran pajak, Peran pelayanan prima.
ANALISIS PERSEPSI KUALITAS PERKULIAHAN DI LABORATORIUM PERKANTORA DAN SEKRETARI PROGRAM PENDIDIKAN VOKASI UNIVERSITAS INDONESIA Istiadi, Istiadi; Ridha, Mohammad
Jurnal Vokasi Indonesia Vol. 4, No. 1
Publisher : UI Scholars Hub

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Abstract

Laboratory of the study Program is the on factor that imfluence the quality of student in the process of their study in Vocational Program . In order that, laboratory must become the crucial factor in producing qualified alumni. The quality of teaching ini laboratory in general was imfluenced some factors like: lecturer/instructur, curicullum, tools or su pported facilities in laboratory. For that reason, in this research we want to know the general of student in laboratory teaching. Factors that was identified included : degree of student satisfaction, quality of teaching, and laboratory supporting facilities . Output of this research is benefited as the input in developing the ideal office and Secretary Laboratory that sincronized with student needs.
ANALYSIS OF THE ROLE OF THE HUMAN CAPITAL GROUPIN THE TRAVEL PROCEDURE OF PT ASURANSI JASA INDONESIA AS TOURISM SUPPORT Ridha, Mohammad; Nggebu, Sila Fide Novira
Journal of Indonesian Tourism and Policy Studies Vol. 7, No. 2
Publisher : UI Scholars Hub

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Abstract

In this era of globalization, competition in all fields is increasing, requiring companies to have high competitiveness. There are various ways to advance the company, one of them by carrying out business trip activities. PT Asuransi Jasa Indonesia has SOP for business trip flows to run effectively and efficiently. The Human Capital Group is one of the work units involved and has an important role in business trip procedures. The purpose of this paper is to determine the role of the Human Capital Group in the flow of business trip procedures and determine the advantages and disadvantages as well as obstacles and solutions that exist in these procedures. The method used for data collection is the interview method to several Human Capital Group staff who play a role in business trip procedures. The author also links the role of the Human Capital Group to the theory of the function of the human resources department according to Hendry Simamora (2006) in (Sembiring, 2010, pp.9-10). Based on the results of data collection and information, it was concluded that the Human Capital Group had carried out its duties and roles well, but there were some shortcomings and obstacles in the business trip procedures. The author also provides suggestions that are expected to be useful for the company, such as system integration, use of the system through smartphones, and others.
PEMBERDAYAAN UMKM KOPI LIBERICA DI DESA CIPASUNG MELALUI AGROWISATA DAN EDUKASI MANFAATNYA. Indriyani, Oktavia; Salsabila, Dina; Fauzan, Raihan; Ridha, Mohammad; Nurizqy, Fara Fadya Azzahra; Mahardeka, Adelia Putri; Yumna, Farras Fida; Pradana, Muhammad Firyal; Zhafranudin, Muhammad Fakhri; Sumarto, Findi Amilia; Muslimah, Nur Annisa; Ramadhani, Shella; Fujiyanto, Fujiyanto; Izaz, Rofiq Khoirul; Wahadi, Wahadi; Senja, Nurul
Jurnal Abdimas Bina Bangsa Vol. 6 No. 1 (2025): Jurnal Abdimas Bina Bangsa
Publisher : LPPM Universitas Bina Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46306/jabb.v6i1.1739

Abstract

Liberica coffee is one of the superior commodities in Cipasung Village, which has the potential to be developed through agritourism and community empowerment. However, Liberica coffee SMEs in this area face various challenges, including limited market access, processing technology, and product promotion. This study aims to optimize the potential of Liberica coffee SMEs by developing agritourism and Sharing Sessions with students from Universitas Swadaya Gunung Jati Cirebon. The research employs a qualitative descriptive approach through interviews, observations, and documentation studies. The results show that agritourism not only increases the economic value of coffee but also enhances community knowledge through direct visitor participation in the coffee production process. Additionally, Sharing Sessions with students provide insights into product innovation and marketing strategies. This holistic approach is expected to strengthen local economic sustainability and increase the competitiveness of Liberica coffee SMEs.
TINJAUAN EKONOMI DAN SOSIAL TERHADAP PEMANFAATAN LIMBAH KULIT HEWAN DI INDUSTRI RUMAHAN KERUPUK RAMBAK: STUDI KASUS TRUSMI WETAN, CIREBON Ridha, Mohammad; Sidik Hidayat, Muhammad; Yana, Enceng; Senja W F, Nurul
SIBATIK JOURNAL: Jurnal Ilmiah Bidang Sosial, Ekonomi, Budaya, Teknologi, Dan Pendidikan Vol. 4 No. 7 (2025)
Publisher : Penerbit Lafadz Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/sibatik.v4i7.2823

Abstract

This study aims to examine the role of the home-based kerupuk rambak industry in Trusmi Wetan Village, Cirebon, as a source of household income and its impact on improving the living standards of the local community. A qualitative approach with a case study method was employed, utilizing in-depth interviews, participatory observations, and documentation of business activities for data collection. Data analysis was conducted interactively through data reduction, presentation, and verification to derive valid conclusions. The findings indicate that this home industry significantly contributes to family income and enhances community welfare. The utilization of animal skin waste in kerupuk rambak production exemplifies a micro-scale circular economy practice that is productive and sustainable. However, the process still generates by-products such as animal hair from skin scraping, which requires further management. These results highlight the potential for developing waste-based enterprises to strengthen local economies and improve quality of life.
The Importance and Role of Public Relations In The Marketing Department at Mangkuluhur ARTOTEL Suites Fitran, Habibillah; Ridha, Mohammad
Jurnal Vokasi Indonesia Vol. 12, No. 2
Publisher : UI Scholars Hub

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Abstract

ABSTRACT The purpose of writing this research is to explain the role of Public Relations in the Marketing Communication Department regarding how to improve brand image, improve marketing and advertising to be more optimal, publish various information and promotions at Mangkuluhur ARTOTEL Suites through various information media and social media, and how to respond to customer complaints, as well as obstacles that occur in hotels related to various customer complaints and poor communication by several individuals within the hotel employees are also accompanied by appropriate solutions. To complete this research, the author collected data by conducting observations accompanied by interviews with the Marketing Communication Department Manager and the results showed that the role of a public relations person is very important in achieving the success of a hotel industry, especially in terms of communication with various stakeholders in the industry. Keywords: brand image, promotion, marketing, advertising, social media, hotel.
Warehouse Operational Administration in the Context of Increasing the Effectiveness and Efficiency of the Audio Business Unit Warehouse of PT XYZ Novianti, Annisa Dwi; Ridha, Mohammad
Jurnal Vokasi Indonesia Vol. 13, No. 2
Publisher : UI Scholars Hub

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Abstract

ABSTRACT This study analyzes the critical role of warehouse operational administration as a determinant of effectiveness and efficiency within the supply chain, focusing on the Audio Business Unit of PT XYZ. It posits that robust administrative processes are fundamental to optimizing warehouse performance, which in turn supports broader business unit objectives. Using a qualitative case study approach, this research conducted an in-depth investigation from September 1st to October 31st, 2025, employing data triangulation through direct observation, semi-structured interviews, and documents analysis. The findings confirm that the established operational administration system significantly contributes to enhancing warehouse effectiveness measured through accuracy and order fulfillment and efficiency, reflected in resource and time utilization. However, the study also identifies specific procedural and systemic obstacles that constrain peak performance. This research concludes that targeted improvements to the administrative framework are essential for achieving higher levels of operational excellence, thereby directly supporting the strategic goals of the Audio Business Unit. The insights offer a validated model for linking administrative rigor to tangible gains in warehouse performance. Direct observation, documents analysis, and semi-structured interviews are the three main methods of data collection in this research. Direct observation directly observes behavior/events. Semi-structured interviews dig up information through semi-structured conversations. Documents analysis collect data from written or recorded sources. Keywords: Warehouse, Warehouse Administration, Warehouse Activities, Operational Administration, Operational Efficiency, Process Effectiveness, Business Unit Performance, Qualitative Case Study, Supply Chain Optimization, Audio Business Unit of PT XYZ
Co-Authors Desideria Eka Istiqomah Egist Mutia Afifa Enceng Yana Fauzan, Raihan Fitran, Habibillah Fujiyanto, Fujiyanto Indriyani, Oktavia Istiadi Izaz, Rofiq Khoirul Laviola Fiorentina Mahardeka, Adelia Putri Muslimah, Nur Annisa Nggebu, Sila Fide Novira Novianti, Annisa Dwi Nurizqy, Fara Fadya Azzahra Pradana, Muhammad Firyal Ramadhani, Shella Salsabila, Dina Senja W F, Nurul Senja, Nurul Sidik Hidayat, Muhammad Sumarto, Findi Amilia Wahadi Wahadi, Wahadi Yumna, Farras Fida Zhafranudin, Muhammad Fakhri