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All Journal Al-Kharaj: Journal of Islamic Economic and Business Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) Jurnal Ilmu Kesehatan dan Gizi
Rukhiyat Syahidin
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ANALYSIS OF HOSPITAL MANAGEMENT INFORMATION SYSTEMS (HMIS) ON THE EFFECTIVENESS AND EFFICIENCY OF OUTPATIENT SERVICES AND ITS IMPLICATIONS FOR EMPLOYEE PERFORMANCE (A SURVEY STUDY AT RUMAH SEHAT TERPADU DOMPET DUAFA HOSPITAL, BOGOR CITY) Anggilia Yuliani Susanti; Sri Rochani Mulyani; Rukhiyat Syahidin; Ayu Laili Rahmiyati; Farida Yuliaty; Fitriana
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 6 No. 3 (2026): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

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Abstract

This study aims to analyze the effect of the Hospital Management Information System (HMIS) on the effectiveness and efficiency of outpatient services and its implications for employee performance at Rumah Sakit Sehat Terpadu Dompet Dhuafa, Bogor City. The study employed a quantitative approach with a survey method involving employees directly engaged in outpatient services and HMIS utilization. Data were collected through questionnaires and analyzed using descriptive analysis and path analysis with SPSS version 24. The results indicate that HMIS contributes to service effectiveness (β=0.605; R²=36.6%), reflected in improved patient data accessibility, recording accuracy, and service speed. HMIS also contributes to service efficiency (β=0.603; R²=36.4%), evidenced by reduced patient waiting times and accelerated administrative processes. Service effectiveness and efficiency jointly contribute to employee performance (R²=26.5%), although only efficiency demonstrates a meaningful partial contribution. HMIS exerts a direct effect on employee performance (β=0.526) as well as indirect effects through effectiveness (0.126) and efficiency (0.242), yielding a total effect of 0.894. It is concluded that optimal HMIS implementation contributes to improving outpatient service quality and employee performance.
Pengaruh Penerapan Rekam Medis Elektronik terhadap Kualitas Pelayanan pada Unit Gawat Darurat di Rumah Sakit Santosa Bandung Kopo Rizki Tomi Resna Suhendar; Farida Yuliaty; Rukhiyat Syahidin; Taufan Nugroho; Vip Paramata; Kosasih Kosasih
Jurnal Ilmu Kesehatan dan Gizi Vol. 4 No. 2 (2026): April: Jurnal Ilmu Kesehatan dan Gizi
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jig.v4i2.8951

Abstract

This regulation, which requires all healthcare facilities to implement EMR by December 31, 2023, stemmed from the emergence of Health Ministerial Regulation No. 24 of 2022. Santosa Hospital, Bandung Kopo, has implemented EMR, but no research has been conducted on it. This study aimed to determine the effect of EMR implementation on service quality in the emergency unit at Santosa Hospital, Bandung Kopo. The research methods used were descriptive verification analysis and multiple linear regression analysis. Data collection used a questionnaire distributed to all emergency unit staff. The results of the descriptive analysis were generally considered very good. The results of the verification analysis, both partially, showed a negative and insignificant effect on system quality and service quality, while information quality and use statistics showed a positive and significant effect. Simultaneously, these positive and significant effects were proven, and the researchers recommend maintaining and further improving them.
The Effect of Pharmacy Installation Services, Service Quality, and Patient Satisfaction on Patient Loyalty at Global Medical Center Clinic Batam Riris Liani; Farida Yuliaty; Vip Paramarta; Kosasih; Rukhiyat Syahidin
Al-Kharaj: Journal of Islamic Economic and Business Vol. 8 No. 2 (2026): All articles in this issue include authors from 3 countries of origin (Indonesi
Publisher : LP2M IAIN Palopo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24256/kharaj.v8i2.10224

Abstract

The quality of healthcare services, particularly in the Pharmacy Installation, plays a crucial role in shaping patient satisfaction and loyalty at primary healthcare facilities. The phenomenon observed at Global Medical Center Clinic Batam reveals several challenges, including relatively long pharmacy service waiting times, unfriendly staff attitudes, limited drug information and education, and inadequate supporting facilities. These conditions have the potential to reduce patient satisfaction and loyalty, making it necessary to conduct an empirical study to determine the extent to which pharmacy installation services, service quality, and patient satisfaction can influence patient loyalty. This study employed a quantitative approach with a survey method conducted on 110 patient respondents. Data analysis was performed using SPSS software through validity and reliability tests, classical assumption tests, and multiple linear regression analysis. The results indicate that pharmacy installation services significantly influence patient loyalty (β = 0.206, p = 0.026); service quality significantly influences patient loyalty (β = 0.273, p = 0.006); and patient satisfaction significantly influences patient loyalty (β = 0.078, p = 0.035). Simultaneously, all three variables explain 83.3% of the variance in patient loyalty (F = 9.869, p = 0.000). Clinic management is advised to implement continuous improvements in pharmacy service aspects, service quality standards, and patient experience to maintain competitiveness and the clinic's reputation.
Co-Authors Anggilia Yuliani Susanti Ayu Laili Rahmiyati Farida Yuliaty Fitriana Kosasih Kosasih Riris Liani Rizki Tomi Resna Suhendar Sri Rochani Mulyani Taufan Nugroho Vip Paramarta Vip Paramata