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All Journal Al-Kharaj: Journal of Islamic Economic and Business Implementasi Manajemen & Kewirausahaan Jurnal Ilmu Kesehatan dan Gizi
Rukhiyat Syahidin
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Health Professions

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Pengaruh Penerapan Rekam Medis Elektronik terhadap Kualitas Pelayanan pada Unit Gawat Darurat di Rumah Sakit Santosa Bandung Kopo Rizki Tomi Resna Suhendar; Farida Yuliaty; Rukhiyat Syahidin; Taufan Nugroho; Vip Paramata; Kosasih Kosasih
Jurnal Ilmu Kesehatan dan Gizi Vol. 4 No. 2 (2026): April: Jurnal Ilmu Kesehatan dan Gizi
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jig.v4i2.8951

Abstract

This regulation, which requires all healthcare facilities to implement EMR by December 31, 2023, stemmed from the emergence of Health Ministerial Regulation No. 24 of 2022. Santosa Hospital, Bandung Kopo, has implemented EMR, but no research has been conducted on it. This study aimed to determine the effect of EMR implementation on service quality in the emergency unit at Santosa Hospital, Bandung Kopo. The research methods used were descriptive verification analysis and multiple linear regression analysis. Data collection used a questionnaire distributed to all emergency unit staff. The results of the descriptive analysis were generally considered very good. The results of the verification analysis, both partially, showed a negative and insignificant effect on system quality and service quality, while information quality and use statistics showed a positive and significant effect. Simultaneously, these positive and significant effects were proven, and the researchers recommend maintaining and further improving them.
The Effect of Pharmacy Installation Services, Service Quality, and Patient Satisfaction on Patient Loyalty at Global Medical Center Clinic Batam Riris Liani; Farida Yuliaty; Vip Paramarta; Kosasih; Rukhiyat Syahidin
Al-Kharaj: Journal of Islamic Economic and Business Vol. 8 No. 2 (2026): All articles in this issue include authors from 3 countries of origin (Indonesi
Publisher : LP2M IAIN Palopo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24256/kharaj.v8i2.10224

Abstract

The quality of healthcare services, particularly in the Pharmacy Installation, plays a crucial role in shaping patient satisfaction and loyalty at primary healthcare facilities. The phenomenon observed at Global Medical Center Clinic Batam reveals several challenges, including relatively long pharmacy service waiting times, unfriendly staff attitudes, limited drug information and education, and inadequate supporting facilities. These conditions have the potential to reduce patient satisfaction and loyalty, making it necessary to conduct an empirical study to determine the extent to which pharmacy installation services, service quality, and patient satisfaction can influence patient loyalty. This study employed a quantitative approach with a survey method conducted on 110 patient respondents. Data analysis was performed using SPSS software through validity and reliability tests, classical assumption tests, and multiple linear regression analysis. The results indicate that pharmacy installation services significantly influence patient loyalty (β = 0.206, p = 0.026); service quality significantly influences patient loyalty (β = 0.273, p = 0.006); and patient satisfaction significantly influences patient loyalty (β = 0.078, p = 0.035). Simultaneously, all three variables explain 83.3% of the variance in patient loyalty (F = 9.869, p = 0.000). Clinic management is advised to implement continuous improvements in pharmacy service aspects, service quality standards, and patient experience to maintain competitiveness and the clinic's reputation.
The impact of implementing a digital financial management system on operational efficiency and its implications for profit optimisation Musthofa Lutfi Nasution; Widya Pratiwi; Sri Rochani Mulyani; Rukhiyat Syahidin; Tufan Nugroho; Kosasih .
Implementasi Manajemen & Kewirausahaan Vol 6 No 1 (2026): IMKA JOURNAL
Publisher : Prodi Manajemen Fakultas Ekonomi dan Bisnis Universitas Wijaya Putra

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38156/imka.v6i1.765

Abstract

This study aims to analyse the effect of a digital financial management system on operational efficiency and its implications for profit optimisation at Evergreen Medika Clinic, Rantepao. The research employs a quantitative approach using survey methods and financial report data from the 2021–2024 period. Primary data were collected through questionnaires distributed to administrative and finance staff, whilst secondary data were obtained from the institution’s financial statements. The analytical techniques include classical assumption tests, multiple linear regression, and path analysis to examine the mediating role of operational efficiency. The results indicate thatthe digital financial management system has a positive and significant effect on operational efficiency and profit optimisation. Furthermore, operational efficiency is proven to mediate the relationship between the digital financial management system and profit optimisation, with the indirect effect via operational efficiency being greater than the direct effect on profit. These findings suggest that improvements in profitability occur through enhanced effectiveness and efficiency of operational processes as a result of the implementation of the digital system.
Co-Authors Farida Yuliaty Kosasih Kosasih Kosasih . Musthofa Lutfi Nasution Riris Liani Rizki Tomi Resna Suhendar Sri Rochani Mulyani Taufan Nugroho Tufan Nugroho Vip Paramarta Vip Paramata Widya Pratiwi