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All Journal International Journal of Health, Economics, and Social Sciences (IJHESS)
Nadia Maimunah Tarihoran
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Economics, Econometrics & Finance Public Health Social Sciences

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Development of Non-Clinical Performance Indicators in Hospitals: Focusing on Stress Management and Medical Staff Burnout Dewi Agustina; Nadia Maimunah Tarihoran; Cindy Aulia Pratiwi; Rizkya Salsabila Simanjuntak; Rahma Fadhila; Nabila Zahrah; Zaskia Nabilla; Defani Zasqiyah Putri; Ami Manda Atika Putri; Elma Riska Dwiana; Mawadah Karunia Br Ginting; Indrila Sembiring
International Journal of Health, Economics, and Social Sciences (IJHESS) Vol. 7 No. 4: October-2025
Publisher : Universitas Muhammadiyah Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56338/ijhess.v7i4.8846

Abstract

Hospital performance is determined not only by clinical indicators, but also by non-clinical factors that reflect the well-being and mental health of medical staff. In recent years, the increase in cases of work stress and burnout among healthcare workers has become a serious issue that directly impacts service quality, patient safety, and organizational sustainability. Therefore, this study is important to examine and develop non-clinical performance indicators that focus on managing stress and burnout among medical staff. This study uses a literature review approach to various relevant national and international studies. The results of the review show that integrating psychological well-being aspects into the hospital performance appraisal system can improve organizational effectiveness and create a healthy and productive work environment. Thus, the development of non-clinical indicators based on staff well-being is a strategic step in strengthening the hospital performance management system in the modern era.
Literature Study: Relationship Between the Availability of Health Human Resources (HR) and the Implementation of Service Programs at Health Centers Dewi Agustina; Nadilla Fitri Yanni; Rizkya Salsabila Simanjuntak; Ummu Mawaddah Ikrimah Damanik; Putri Sima; Maulidya Hanafiah; Jihan Khalifi; Nadia Maimunah Tarihoran; Mei Linda; Fahmi Idris Siregar; Mawadah Karunia; Audya Putri Az-Zahra; Rahma Fadhila; Defani Zasqiyah Putri; Nabila Zahrah; Nur Indah Hasibuan; Mahmudin Hasibuan
International Journal of Health, Economics, and Social Sciences (IJHESS) Vol. 8 No. 2: April 2026
Publisher : Universitas Muhammadiyah Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56338/ijhess.v8i2.10843

Abstract

The availability of health human resources (HR) is an important factor in determining the success of the implementation of service programs at health centers. This study aims to analyze the relationship between the availability of health human resources and the implementation of service programs in health centers through a literature study approach. The method used is literature review by reviewing various relevant national and international scientific articles. Data collection was carried out through searching databases such as Google Scholar, PubMed, and ScienceDirect using keywords related to health human resources and health center services. The selected articles were then analyzed in a qualitative descriptive manner. The results of the study show that the availability of health human resources, both in terms of quantity, distribution, quality, and management, has a significant relationship with the implementation of service programs at health centers. Limited number of health workers, uneven distribution, and high workload are the main obstacles in service optimization. In addition, the competence of health workers and facility support also affect the effectiveness of service programs which include promotive, preventive, and curative. In conclusion, the availability of adequate and evenly distributed health human resources is very necessary to improve the quality of services at health centers. Therefore, better planning and management of human resources is needed to support the improvement of public health status.
Co-Authors Ami Manda Atika Putri Audya Putri Az-Zahra Cindy Aulia Pratiwi Defani Zasqiyah Putri Dewi Agustina Elma Riska Dwiana Fahmi Idris Siregar Indrila Sembiring Jihan Khalifi Mahmudin Hasibuan Maulidya Hanafiah Mawadah Karunia Mawadah Karunia Br Ginting Mei Linda Nabila Zahrah Nadilla Fitri Yanni Nur Indah Hasibuan Putri Sima Rahma Fadhila Rizkya Salsabila Simanjuntak Ummu Mawaddah Ikrimah Damanik Zaskia Nabilla