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All Journal International Journal of Health, Economics, and Social Sciences (IJHESS)
Elma Riska Dwiana
Unknown Affiliation
Economics, Econometrics & Finance Public Health Social Sciences

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Development of Non-Clinical Performance Indicators in Hospitals: Focusing on Stress Management and Medical Staff Burnout Dewi Agustina; Nadia Maimunah Tarihoran; Cindy Aulia Pratiwi; Rizkya Salsabila Simanjuntak; Rahma Fadhila; Nabila Zahrah; Zaskia Nabilla; Defani Zasqiyah Putri; Ami Manda Atika Putri; Elma Riska Dwiana; Mawadah Karunia Br Ginting; Indrila Sembiring
International Journal of Health, Economics, and Social Sciences (IJHESS) Vol. 7 No. 4: October-2025
Publisher : Universitas Muhammadiyah Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56338/ijhess.v7i4.8846

Abstract

Hospital performance is determined not only by clinical indicators, but also by non-clinical factors that reflect the well-being and mental health of medical staff. In recent years, the increase in cases of work stress and burnout among healthcare workers has become a serious issue that directly impacts service quality, patient safety, and organizational sustainability. Therefore, this study is important to examine and develop non-clinical performance indicators that focus on managing stress and burnout among medical staff. This study uses a literature review approach to various relevant national and international studies. The results of the review show that integrating psychological well-being aspects into the hospital performance appraisal system can improve organizational effectiveness and create a healthy and productive work environment. Thus, the development of non-clinical indicators based on staff well-being is a strategic step in strengthening the hospital performance management system in the modern era.
Co-Authors Ami Manda Atika Putri Cindy Aulia Pratiwi Defani Zasqiyah Putri Dewi Agustina Indrila Sembiring Mawadah Karunia Br Ginting Nabila Zahrah Nadia Maimunah Tarihoran Rahma Fadhila Rizkya Salsabila Simanjuntak Zaskia Nabilla