Article Per Year (5 Year)
p-Index From 2020 - 2025
0.23
P-Index
This Author published in this journals
All Journal Jurnal Paedagogy
Saari, Noor Akhmarisha binti
Unknown Affiliation
Education Languange, Linguistic, Communication & Media Mathematics Other

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Investigating the Relationship Between Service Quality and Student Intention Behavior in Higher Education Service Experience Windasari, Windasari; Rifqi, Ainur; Setiawan, Aditya Chandra; Andari, Shelly; Zawawi, Ahmad Abdullah; Saari, Noor Akhmarisha binti
Jurnal Paedagogy Vol. 11 No. 1 (2024): January
Publisher : Universitas Pendidikan Mandalika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33394/jp.v11i1.8285

Abstract

This study aims to investigate the relationship between service quality and student intention behaviour in Higher Education Institutions. This research used a correlational method with a quantitative approach. The online questionnaire was distributed to 110 State University of Surabaya students following the cluster random sampling. In this research, data gathered was analyzed using the Pearson Product Moment correlation analysis. The results showed a significant positive correlation between higher education service quality and student intention behavior. The better service quality provided linier withlinearnt intention behavior fobehaviourending and their intention to loyal in in the institutton. This study's findings remind us to improve the quality dimension as a key factor in attracting and retaining students to student education Institutions. 
Co-Authors Ainur Rifqi, Ainur Setiawan, Aditya Chandra Shelly Andari Windasari Windasari, Windasari Zawawi, Ahmad Abdullah