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Solusi Perbedaan Komunikasi Bisnis Antar Generasi di Lingkungan Kerja : Generasi Z, Milenial dan Generasi X Harmen, Hilma; Ginting, Gevy Ketia; Napitupulu, Dhaet Fretty; Siagian, Yeny Elfina; Saragih, Simon Herbeth Beekham; Ramadhan, Bintang Pajar; Marpaung, Agung Kurniawan Benedictus
SCIENTIFIC JOURNAL OF REFLECTION : Economic, Accounting, Management and Business Vol. 8 No. 4 (2025): SCIENTIFIC JOURNAL OF REFLECTION: Economic, Accounting, Management, & Business
Publisher : Sekolah Menengah Kejuruan (SMK) Pustek

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37481/sjr.v8i4.1305

Abstract

In the era of globalization and digital transformation, organizations encounter persistent challenges in managing business communication across generations. Differences in media preferences, language style, and perceptions of authority often lead to misunderstandings and conflicts among Generation X, Millennials, and Generation Z in the workplace. This study aims to examine the distinctive communication patterns of these three generations and to formulate strategic solutions to enhance cross-generational collaboration. Employing a qualitative approach through library research, the analysis was conducted by reviewing academic literature published between 2013 and 2023 and applying content analysis to identify recurring themes. The findings reveal that Generation X favors formal and structured communication, Millennials adopt a balanced and collaborative style, while Generation Z prioritizes fast, digital, and visual interaction. These variations create communication barriers such as technological gaps, differences in expectations of formality, and divergent interpretations of symbols and language. To address these issues, the study proposes six strategic pillars: integrated multi-channel systems, cross-generational communication training, two-way mentoring, adaptive communication protocols, continuous evaluation, and inclusive leadership. The study contributes to organizational communication research by emphasizing the importance of adaptive strategies to build an inclusive culture and demonstrates practical implications for improving teamwork, productivity, and innovation in multigenerational workplaces.
Peran Pengalaman Berwirausaha Dan Faktor Emosional Terhadap Niat Pengembangan Usaha Pada Kalangan Pengusaha Muda Di Kota Medan Zebua, Ovan Krisadelman; ., Hasyim; Saragih, Farel Akbar Aditya; Siahaan, Kevin Valensius; Saragih, Simon Herbeth Beekham
Jurnal Mirai Management Vol 11, No 1 (2026)
Publisher : STIE AMKOP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/mirai.v11i1.10558

Abstract

This study analyzes the role of entrepreneurial experience and emotional factors on business development intentions among young entrepreneurs in Medan, where a dynamic MSME ecosystem encourages young people to seek economic independence amid limited formal employment opportunities. Using a qualitative approach based on a literature review with a systematic review of 35 secondary sources (journal articles, books, and case studies from 2015–2025), this study integrates the Theory of Planned Behavior (TPB) framework to explore thematic patterns from narratives of experience and emotional dynamics. Key findings indicate that entrepreneurial experiences serve as a source of practical learning that shapes business intuition and resilience to failure, while emotional factors such as optimism and stress regulation mediate perceptions of behavioral control, thereby jointly strengthening entrepreneurial growth intention. The integration of these two factors results in higher psychological readiness for business expansion in the context of Medan. The implications of this research include recommendations for entrepreneurship training that combines practical experience and emotional intelligence reinforcement to improve the sustainability of MSMEs.