Article Per Year (5 Year)
p-Index From 2021 - 2026
2.685
P-Index
This Author published in this journals
All Journal INFORMATIKA Journal of Information System Jurnal ULTIMA InfoSys Komputasi: Jurnal Ilmiah Ilmu Komputer dan Matematika Journal of Information Systems and Informatics Jurnal Sistem Komputer & Kecerdasan Buatan G-Tech : Jurnal Teknologi Terapan Jurnal FASILKOM (teknologi inFormASi dan ILmu KOMputer) Warta Pengabdian Andalas: Jurnal Ilmiah Pengembangan Dan Penerapan Ipteks Indonesian Community Journal Journal of Applied Research In Computer Science and Information Systems
Sutomo, Rudi
Department Of Information Systems, Multimedia Nusantara University, Tangerang, Banten
Agriculture, Biological Sciences & Forestry Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Electrical & Electronics Engineering Energy Engineering Environmental Science Industrial & Manufacturing Engineering Medicine & Pharmacology Public Health Social Sciences Other

Published : 18 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 18 Documents
Search

 1   2 
Exploring Customer Relationship Management: Trends, Challenges, and Innovations Erick Fernando; Rudi Sutomo; Yulius Denny Prabowo; Jullend Gatc; Winanti Winanti
Journal of Information System and Informatics Vol 5 No 3 (2023): Journal of Information Systems and Informatics
Publisher : Universitas Bina Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51519/journalisi.v5i3.541

Abstract

This study presents a comprehensive exploration of recent advancements in Customer Relationship Management (CRM), acknowledging its pivotal role in fostering crucial connections both within the industry and with customers at large. The study delves deeply into CRM, aiming to enhance overall customer satisfaction. The primary focus of this study centers around critical facets of CRM, encompassing strategies for managing customer relationships, applications of information technology, analysis of customer data, and approaches for customer retention. Employing a literature review methodology, this research rigorously examines the most recent journals germane to the field of CRM. A total of 46 articles sourced from reputable journal databases constitute the foundation of this investigation. The findings of this study yield an enriched comprehension of contemporary developments concerning challenges, factors driving success, relevant domains, and implementation goals within the realm of Customer Relationship Management.
Analysis and Design of Production Monitoring Information Systems on Label Shoe Manufacturing Companies Jansen Wiratama; Rudi Sutomo; Victor Ilyas Sugara
Komputasi: Jurnal Ilmiah Ilmu Komputer dan Matematika Vol 20, No 1 (2023): Komputasi: Jurnal Ilmiah Ilmu Komputer dan Matematika
Publisher : Ilmu Komputer, FMIPA, Universitas Pakuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33751/komputasi.v20i1.6075

Abstract

Digital technology can be used to solve problems that arise from business activity. One company that has not optimally used digital technology is PT Tiga Tapak Mutiara, which is engaged in manufacturing shoe labels. In its business process, each related division collects data, and the data collection results will be reported to the manager to unify work activities. The production data collection process has not been carried out optimally by the relevant divisions because the conventional recording is still carried out using a spreadsheet application which can slow down the reporting process to be monitored by the leadership. As a result, a slow process can impact not completing production on time. In addition to the problem of data collection, another problem is that the completion of orders received earlier is not compared to the orders received last. The aim and contribution of this research are to integrate business processes to overcome these problems in data collection, monitoring, and order completion activities. It is necessary to design a web-based monitoring information system with the Rapid Application Development (RAD) method and the application of the First In, First Out (FIFO) method so that the ordering process can run according to the time of order. The result of this research is a web-based information system that is useful for integrating business processes to monitor and optimize production activities to be completed on time. This web-based information system has also passed the functionality test using black box testing and is following the company's needs.
Measurement of IT Security Governance Capabilities Using COBIT 2019 at Indonesian Business Sector Robertus Nanda Christiadi; Rudi Sutomo
G-Tech: Jurnal Teknologi Terapan Vol 7 No 4 (2023): G-Tech, Vol. 7 No. 4 Oktober 2023
Publisher : Universitas Islam Raden Rahmat, Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33379/gtech.v7i4.3170

Abstract

IT governance implementation in companies has occurred in the enterprise sector up to the BUMN scale. As stated in the Regulation of the Minister of Foreign Affairs Number 2 of 2013, Article 2(1) binds the business world. In the corporate sector, there are IT security issues. The measurement process uses the COBIT 2019 framework. The measurements taken will provide an analysis of the capacity level and gaps. Data was collected using quantitative (questionnaire) and qualitative (documentary studies and interviews) methods. The three relevant subdomains to measure are APO12 – Risk Management, APO13 – Managed Security, and DSS05 – Managed Security Services. The results of the capacity measurement show that the APO12 subdomain is at level 2, APO13 is at level 2, and DSS05 is stopped at level 2. These results indicate that there is a gap in the DSS05 subdomain. The results obtained show recommendations for improvement and level increase, especially in the DSS05 subdomain. The enterprise sector needs improvements in endpoint security policies, access policies, and event logs in IT incidents.
Pelatihan Informasi dan Pengolahan Data (INFOLAHTA) dengan Microsoft Excel bagi Prajurit dan PNS KOREM 052/Wijayakrama Kodam Jaya Jansen Wiratama; Fenina Adline Twince Tobing; Monika Evelin Johan; Rudi Sutomo; Johan Setiawan
Warta Pengabdian Andalas Vol 30 No 3 (2023)
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat (LPPM) Universitas Andalas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25077/jwa.30.3.527-533.2023

Abstract

Within the KOREM 052/Wijayakrama Kodam Jaya environment, proficient information management and data processing have emerged as important determinants of success. In the contemporary military and civil service, mastery in extracting, analyzing, and interpreting information is indispensable for frontline service members and administrative civil servants. Therefore, this training activity is very relevant and essential in preparing them. Report and Data Processing (INFOLAHTA) addresses this need by equipping participants with the transformative potential of Microsoft Excel, positioned at the intersection of technological advancement and strategic skills. This training, led by Multimedia Nusantara University, facilitates training for soldiers and civil servants in Microsoft Excel to process data and information. The results obtained from the participants, combined with the trainers' expertise and support from KOREM 052/Wijayakrama Kodam Jaya, underscore the transformational impact of INFOLAHTA. Empowered Soldiers and Civil Servants emerge proficient at Excel, ready to perform their roles skillfully and confidently. This Community Outreach activity shows the importance of INFOLAHTA in improving professional competence and fostering a culture of continuous learning and innovation. The ongoing impact of this effort is expected to enrich the insights and capabilities of Soldiers and Civil Servants.
Utilization of Online Village Administration Services: Training on the use of Cihuni Village Website Features Jansen Wiratama; Rudi Sutomo; Raymond Sunardi Oetama; Samuel Ady Sanjaya; Santo Fernandi Wijaya
I-Com: Indonesian Community Journal Vol 3 No 4 (2023): I-Com: Indonesian Community Journal (Desember 2023)
Publisher : Fakultas Sains Dan Teknologi, Universitas Raden Rahmat Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33379/icom.v3i4.3486

Abstract

Public administration services are important for urban and rural communities. With a large population, it is difficult for administrative service processes using conventional methods to run optimally, so they need to be transformed into digital form. Current technology should support optimizing administrative services from village officers to the community. However, limitations related to the use of technology still need to be solved by village officers. Therefore, training is needed for village officers in using administrative service features via the Cihuni village website resulting from previous research. This training activity was carried out in Cihuni Village, a village supported by Multimedia Nusantara University (UMN). The training process involved the UMN Lecturer Team as community outreach members and Cihuni Village officers. This community outreach activity increases the understanding of village officials regarding using the Cihuni village website, which has various features for public administration services.
Design of Web-Based Home Service Application Information System on The Sale and Repair of Motor Vehicle Spare Parts Workshop Rudi Sutomo; Monica Vabiola Yanli
Journal of Applied Research In Computer Science and Information Systems Vol. 1 No. 1 (2023): Juni 2023
Publisher : PT. BERBAGI TEKNOLOGI SEMESTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61098/jarcis.v1i1.42

Abstract

The sale and repair of motor vehicle spare parts workshopis small and medium business engaged in the sale and repair of motor vehicle spare parts which was established in 2000. Sales are made offline by opening a shop. CV Lancar Motor’s business makes sales by serving buyers who come by explaining the problems experienced by their vehicles then CV Lancar Motor’s experts will fix them.During the internship as Web Development at The sale and repair of motor vehicle spare parts workshopfor 60 woking days, the task given was to create a home service website to serve buyers form home, by bringing mechanics to the customer’s house. Making is done by making briefings and project integration and then followed by testing the website that has been made.The internship process that has been completed at The sale and repair of motor vehicle spare parts workshopprovides many benefits. Like getting experience how to be a Web Development that makes a website., it is hoped that it will provide useful knowledge and become a new experience in order to be able to do a better job in the real world of work.
Web-Based Payroll Application Design and Development Using Rapid Application Development Michael Jardine Gunawan; Rudi Sutomo
JOINS (Journal of Information System) Vol 8 No 1 (2023): Edisi Mei 2023
Publisher : Fakultas Ilmu Komputer, Universitas Dian Nuswantoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33633/joins.v8i1.7979

Abstract

Payroll is a system used by a company to manage the payment of the employees. The payroll system makes it simpler for HR to pay all employees' salaries each month. It is challenging for employees who work from home (WFH) to be present due to the COVID-19 epidemic. The HR department needs help overseeing and monitoring employee absences and regulating compensation. In response to these issues, a web-based information system was developed to simplify employee attendance tracking and to aid the Human Resource Division's (HRD) supervision and management of staff tasks and compensation. The system has undergone testing in the employee attendance phase, the validation process by the HRD Division and checking the results of the test and several factors starting from logging in to the payroll reporting process and the results of the UAT test on average meet the success rate indicators to be implemented into the company.
A Web-based Point of Sales for Automotive Component Industry using Rapid Application Development model Melvin Melvin; Jansen Wiratama; Rudi Sutomo; Samuel Ady Sanjaya
JOINS (Journal of Information System) Vol 8 No 2 (2023): Edisi November 2023
Publisher : Fakultas Ilmu Komputer, Universitas Dian Nuswantoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33633/joins.v8i2.9383

Abstract

This research aims to increase efficiency in Micro, Small, and Medium Enterprises (MSMEs) in the automotive components industry, focusing on CV Bengkel Megamakmur. This workshop is one of the MSMEs engaged in Indonesia's car spare parts industry. In the ongoing business process, these MSMEs need some help in inventory management, stock of goods, and less integrated sales transaction recording. The main problem identified was the discrepancy between the number of products sold and sales transaction reports. A web-based Point of Sale (POS) application was implemented, which allows the integration of inventory data and sales transactions. The method used in this research is Rapid Application Development (RAD), suitable for projects with limited resources and short work schedules. This research results in a Point of Sale application that can optimize business processes for managing inventory by monitoring stock and recording sales transactions in an integrated manner. This application has been tested using the System Usability Scale (SUS) method and obtained an average score of 86.6, included in the "very good" category. The test results show that this application has good functionality and can optimize MSME business processes in the automotive components industry.
Co-Authors Ahmad Rizqi Nugraha Ari Irawan Christian Davin Santoso Clarita Putri Denaldi Prima Fadlurrahman Erick Fernando Fenina Twince Tobing Jansen Wiratama Johan Setiawan Jullend Gatc Krizia Gidion Gaghana Manuel Juan Kumendong Melvin Melvin Michael Jardine Gunawan Mochammad Herdin Adi Syahputra Monica Vabiola Yanli Monika Evelin Johan Oetama, Raymond Sunardi Ricardo Cuatanto Robertus Nanda Christiadi RR. Ella Evrita Hestiandari Samuel Ady Sanjaya Santo Fernandi Wijaya Steven Chandra Victor Ilyas Sugara Winanti Winanti Yulius Denny Prabowo