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Lola Fitria Sari
Universitas Pancasila
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PENGARUH KOMPENSASI NON FINANSIAL TERHADAP RETENSI KARYAWAN GENERASI Z DENGAN MOTIVASI KERJA SEBAGAI VARIABEL MODERASI DAN DAMPAKNYA PADA KINERJA DI JAKARTA SELATAN Tiara Nurul Kusuma; Agustinus Miranda Wijaya Wijaya; Lies Putriana; Lola Fitria Sari; Widarto Rachbini
Jurnal Riset Bisnis Vol. 9 No. 2 (2026): April
Publisher : Fakultas Ekonomi dan Bisnis Universitas Pancasila Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.65179/jrb.2026.9892

Abstract

Masuknya Generasi Z ke dunia kerja membawa perubahan signifikan dalam cara karyawan memaknai pekerjaan dan hubungannya dengan organisasi. Generasi ini tidak hanya menempatkan aspek finansial sebagai pertimbangan utama, tetapi juga memberikan perhatian besar pada kompensasi non-finansial seperti pengakuan, fleksibilitas kerja, kesempatan pengembangan diri, serta lingkungan kerja yang mendukung. Kondisi tersebut menjadi tantangan tersendiri bagi perusahaan di wilayah Jakarta Selatan yang memiliki tingkat persaingan dan mobilitas tenaga kerja yang tinggi. Penelitian ini bertujuan untuk menganalisis pengaruh kompensasi non-finansial terhadap retensi karyawan Generasi Z dengan motivasi kerja sebagai variabel moderasi, serta dampaknya terhadap kinerja karyawan menggunakan pendekatan kuantitatif dengan metode survei. Data dikumpulkan melalui penyebaran kuesioner kepada 170 responden karyawan Generasi Z yang bekerja di Jakarta Selatan. Analisis data dilakukan menggunakan teknik analisis statistik untuk menguji hubungan antarvariabel, baik secara langsung maupun melalui peran moderasi motivasi kerja. Hasil penelitian menunjukkan bahwa kompensasi non-finansial berpengaruh positif dan signifikan terhadap retensi karyawan Generasi Z. Retensi karyawan juga terbukti berpengaruh positif terhadap kinerja karyawan. Selain itu, kompensasi non-finansial memiliki pengaruh terhadap kinerja baik secara langsung maupun melalui peningkatan retensi karyawan. Motivasi kerja terbukti berperan sebagai variabel moderasi yang memperkuat hubungan antara kompensasi non-finansial dan retensi karyawan, di mana pengaruh tersebut menjadi lebih kuat pada karyawan dengan tingkat motivasi kerja yang tinggi. Kata kunci: kompensasi non-finansial, motivasi kerja, retensi karyawan, kinerja karyawan, Generasi Z.  
STRATEGI BRAND AWARENESS DAN E-SERVICE INNOVATION TERHADAP LOYALITAS MELALUI KEPUASAN DEBITUR Novita Zahara; Erwin Permana; Lola Fitria Sari
Jurnal Riset Bisnis Vol. 9 No. 2 (2026): April
Publisher : Fakultas Ekonomi dan Bisnis Universitas Pancasila Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.65179/jrb.2026.9951

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh Brand Awareness dan E-Service Innovation terhadap Kepuasan Debitur serta implikasinya terhadap Loyalitas Debitur pada perusahaan pembiayaan. Penelitian ini menggunakan pendekatan kuantitatif dengan metode Structural Equation Modeling – Partial Least Square (SEM-PLS) yang diolah menggunakan SmartPLS. Selain itu, penelitian ini dilengkapi dengan analisis strategis melalui Internal Factor Evaluation (IFE), External Factor Evaluation (EFE), Competitive Profile Matrix (CPM), SWOT, SPACE Matrix, dan Quantitative Strategic Planning Matrix (QSPM) guna merumuskan strategi yang paling tepat bagi perusahaan. Hasil analisis menunjukkan bahwa Brand Awareness dan E-Service Innovation berpengaruh signifikan terhadap Kepuasan Debitur, dan Kepuasan Debitur terbukti memiliki pengaruh signifikan terhadap Loyalitas Debitur. Kepuasan Debitur berperan sebagai variabel kunci yang menjembatani pengaruh Brand Awareness dan E-Service Innovation terhadap Loyalitas Debitur. Dari sisi strategis, hasil analisis IFE dan EFE menunjukkan bahwa perusahaan berada pada kondisi internal dan eksternal yang kuat. Analisis SWOT dan SPACE Matrix menempatkan perusahaan pada posisi strategi agresif, sementara hasil QSPM menunjukkan bahwa strategi prioritas adalah penguatan brand awareness dan optimalisasi inovasi layanan digital yang berorientasi pada peningkatan kepuasan debitur.  
THE MEDIATING ROLE OF COMPETITIVE ADVANTAGE IN THE RELATIONSHIP BETWEEN DIGITAL COMPETENCE, DIGITAL LEADERSHIP AND VOCATIONAL TRAINING INSTITUTION PERFORMANCE Yunita; Derriawan; Lola Fitria Sari
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 6 No. 5 (2026): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.22038140

Abstract

This study examines the effects of digital competence and digital leadership on the performance of vocational training institutions and evaluates the mediating role of competitive advantage. Drawing on the Resource-Based View and Dynamic Capabilities perspectives, the study employed a quantitative survey design involving 180 associate trainers and managerial personnel affiliated with vocational training institutions in East Java, Indonesia. Respondents were selected through purposive sampling, and the data were analyzed using Partial Least Squares Structural Equation Modeling with SmartPLS 4. The results show that digital competence and digital leadership positively and significantly influence competitive advantage and institutional performance. Competitive advantage also has a strong positive effect on institutional performance and significantly mediates the effects of both digital competence and digital leadership. These findings indicate that digital resources generate superior institutional outcomes when they are strategically converted into differentiated services, efficient operational processes, and innovative business models. The study extends capability-based explanations of digital transformation in vocational education and suggests that institutional leaders should simultaneously strengthen staff digital competence, digital leadership, and the strategic use of technology to build sustainable competitive advantage and improve performance.
The Effect of Brand Strategy and Pricing in Increasing Customer Loyalty of Electric Cigarette mutia cita; Derriawan; Lola Fitria Sari
Krisnadwipayana International Journal of Management Studies Vol 5 No 2 (2025): Krisnadwipayana International Journal of Management Studies
Publisher : Program Studi Magister Manajemen Universitas Krisnadwipayana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35137/kijms.v5i2.972

Abstract

This study aims to explore the influence of Product Quality, Brand Image and Price on Customer Satisfaction and Customer Loyalty in e-cigarette products. This study identified that the largest number of e-cigarette users are in the age range of 21-30 years (Generation Z). The main factors that influence customer satisfaction and loyalty among this generation include product quality, brand image, and price. This is due to the tendency of Generation Z to be very sensitive to product quality, brand trust, and price considerations in making purchasing decisions. This study uses a qualitative approach by conducting in-depth interviews with regular e-cigarette consumers and analyzing customer satisfaction and loyalty towards e-cigarette products. The findings show that quality products affect customer satisfaction and loyalty, in addition, a positive brand image, supported by a good product image and user image will form strong brand values, quality products with a strong brand image will affect customer satisfaction and loyalty if the product has a competitive price, contributing significantly to customer satisfaction and loyalty. The practical implications of this study are the importance of product quality, brand image and price as a strategy to increase long-term customer satisfaction and loyalty in e cigarette products in the Indonesian cigarette industry. This study also needs to know that there needs to be quality control of a product and maintaining a positive image of a product by setting competitive prices on e-cigarettes is very helpful in increasing the satisfaction and loyalty of e-cigarette customers. Customer satisfaction and loyalty are investments from an industry to expand the target market of a product.
The Role of Learning Engagement in Mediating the Effect of LMS Quality and Mentoring on Training Participants’ Satisfaction at BP2TL Jakarta Liana Ayu Katriani; Mombang Sihite; Nana Nawasiah; Lola Fitria Sari; Zulkifli Zulkifli
Growth: Journal Management and Business Vol. 4 No. 01 (2026): June 2026
Publisher : Lentera Ilmu Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59422/growth.v4i01.1578

Abstract

This study aims to analyze the effect of Learning Management System (LMS) quality and work-unit mentoring on training participant satisfaction, with learning engagement as a mediating variable. The research was conducted on participants of the 2025 Priority Functional Technical Training at BP2TL Jakarta. This study uses a quantitative method with a survey approach. The research sample consisted of 140 respondents determined using a purposive sampling technique. Data were collected through a Likert-scale questionnaire and analyzed using the Structural Equation Modeling–Partial Least Square (SEM-PLS) method. The results show that LMS quality has a positive effect on learning engagement and training participant satisfaction. Work-unit mentoring is also proven to have a positive effect on learning engagement and training participant satisfaction. In addition, learning engagement has a positive effect on training participant satisfaction. Compared to LMS quality, work-unit mentoring has a greater effect on learning engagement, while learning engagement is the strongest factor in shaping participant satisfaction. These findings confirm the importance of LMS quality, strengthened mentoring, and increased participant engagement in the implementation of self-directed learning. This study provides implications for BP2TL Jakarta to continue developing the role of mentoring sustainably and improving LMS quality to support the competency development of civil servants (ASN).
The Effect of LMS-Based Hybrid Learning on Seafarer Upgrading Training Participants' Satisfaction through Technology Acceptance and Digital Literacy at BP2TL Jakarta Fathul Muin; Mombang Sihite; Nana Nawasiah; Derriawan Derriawan; Lola Fitria Sari
Growth: Journal Management and Business Vol. 4 No. 01 (2026): June 2026
Publisher : Lentera Ilmu Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59422/growth.v4i01.1585

Abstract

This study aims to analyze the effect of implementing Learning Management System (LMS)-based hybrid learning on the satisfaction of Level III, IV, and V seafarer upgrading training participants at the Jakarta Sea Transportation Education and Training Center (BP2TL Jakarta), with technology acceptance and digital literacy as mediating variables. This study uses a quantitative approach with an explanatory research design. The research population consisted of 172 participants divided into the Nautical Officer and Marine Engineering programs at Levels III, IV, and V. The sample was determined using a stratified random sampling technique based on the criteria of Hair et al. (2021), with a minimum of 150 respondents, and 163 valid questionnaires were successfully collected. Data were analyzed using the Structural Equation Modeling–Partial Least Square (SEM-PLS) method with the help of SmartPLS software. The results show that the implementation of LMS-based hybrid learning has a positive and significant effect on technology acceptance, digital literacy, and training participants' satisfaction. Digital literacy was also proven to have a positive and significant effect on training participants' satisfaction, while technology acceptance had no significant effect on training participants' satisfaction. The mediation analysis further shows that digital literacy significantly mediates the relationship between LMS-based hybrid learning and training participants' satisfaction, whereas technology acceptance does not demonstrate a significant mediating role. This pattern indicates that digital literacy provides a partial mediation mechanism because LMS-based hybrid learning remains directly associated with training participant satisfaction. These findings indicate that the success of LMS-based learning is not only determined by participants' acceptance of technology but is more determined by participants' ability to effectively utilize digital technology to support the learning process. This study implies that BP2TL Jakarta needs to continue improving the quality of its LMS, strengthening participants' digital literacy, and developing a more flexible, interactive hybrid learning model that suits the needs of seafarer training participants.
Empowering Indonesian Migrant Workers in Singapore Through Financial Planning Education and Consumption Behavior Management Lola Fitria Sari; Agustinus Miranda Wijaya; Sri Widyastuti; Nana Nawasiah; Syahril Djaddang; Shoeb Khagda; Astrid Haznam; Agung Pamungkas; Luluk Hidayati
Lentera Pengabdian Vol. 4 No. 03 (2026): Juli 2026
Publisher : Lentera Ilmu Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59422/lp.v4i03.1598

Abstract

Indonesian Migrant Workers (IMWs) in Singapore make a significant contribution to Indonesia’s foreign-exchange earnings through remittances; however, many face challenges in managing their finances effectively. Relatively high earnings are not always accompanied by adequate financial planning and may be associated with poorly controlled consumption behavior, thereby constraining the achievement of long-term financial goals. This community engagement program aimed to strengthen financial literacy, financial planning capability, and awareness of consumption behavior management among Indonesian migrant workers in Singapore. The program was conducted on 19 October 2025 at the Consular Service Room, 2nd Floor, Embassy of the Republic of Indonesia in Singapore, through collaboration among the Faculty of Economics and Business, Universitas Pancasila; the Embassy of the Republic of Indonesia in Singapore; and Indonesia Family Network (IFN) Singapore. The program involved 33 participants. The implementation methods comprised program socialization, interactive lectures, case studies, budgeting simulations, and mentoring, with program outcomes assessed using pre-test and post-test measures. The results indicate an increase in the participants’ mean comprehension score from 60 to 95, representing a 58.33% improvement. Participants demonstrated stronger understanding of budgeting, the distinction between needs and wants, the allocation of emergency and investment funds, and strategies for controlling consumptive behavior. These findings underscore the importance of sustained financial education for diaspora communities as a mechanism for strengthening the economic resilience and financial well-being of Indonesian migrant workers and their families.
STRATEGI INOVASI UNTUK MENINGKATKAN OPTIMALISASI PENGELOLAAN ASET NEGARA MELALUI INFRASTRUKTUR DIGITAL, DIGITALISASI TALENTA SDM, KEPEMIMPINAN DIGITAL, DAN EFEKTIVITAS BIROKRASI Hafidz Jody; Erwin Permana; Lola Fitria Sari
CARONG: Jurnal Pendidikan, Sosial dan Humaniora Vol. 3 No. 3 (2026): July-September, Emerging Issues in Education, Society, and Humanities.
Publisher : Universitas Serambi Mekkah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62710/v52awp75

Abstract

This study aims to analyze the effects of Digital Infrastructure, Digital Talent Development, Digital Leadership, and Bureaucratic Effectiveness on Innovation Strategy and the Optimization of Strategic State Asset Management in a government institution. A mixed-method approach was employed using SEM-PLS and Focus Group Discussions (FGDs). Strategic formulation utilized the IFE, EFE, IE, SWOT, and QSPM matrices. The results indicate that Digital Infrastructure, Digital Talent Development, and Bureaucratic Effectiveness have positive and significant effects on Innovation Strategy, while Digital Leadership has no significant effect. Digital Infrastructure, Digital Leadership, Bureaucratic Effectiveness, and Innovation Strategy have positive and significant effects on Asset Management Optimization, whereas Digital Talent Development has no significant effect. Digital Infrastructure is the strongest determinant of Innovation Strategy, while Innovation Strategy has the greatest effect on Asset Management Optimization. The QSPM identifies strengthening system integration, digital workforce competencies, and bureaucratic process digitalization as the strategic priorities. These findings emphasize the importance of integrating technology, human resources, bureaucracy, and innovation to support effective and sustainable asset management optimization.
PENGARUH KUALITAS PRODUK DAN E-SERVICE QUALITY TERHADAP KEPUASAN DAN SWITCHING RESISTANCE PELANGGAN PT TIRTA ASASTA DEPOK (PERSERODA) Satria Nugraha; Lola Fitria Sari; Agustinus Miranda
Jurnal Riset Bisnis Vol. 10 No. 1 (2026): Mei - Oktober 2026
Publisher : Fakultas Ekonomi dan Bisnis Universitas Pancasila Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.65179/e7wwrz67

Abstract

Abstrak Penelitian ini bertujuan untuk menganalisis pengaruh Kualitas Produk dan E-Service Quality terhadap Kepuasan Pelanggan dan Switching Resistance pelanggan PT Tirta Asasta Depok (Perseroda). Penelitian ini dilatarbelakangi oleh meningkatnya jumlah pelanggan yang berhenti berlangganan dari 465 pelanggan pada tahun 2021 menjadi 3.544 pelanggan pada tahun 2024, serta tingginya volume pengaduan yang mencapai 7.497 aduan dalam periode Agustus–Desember 2025. Penelitian menggunakan pendekatan kuantitatif dengan metode survei terhadap 190 responden melalui teknik accidental sampling dan dianalisis menggunakan Partial Least Squares–Structural Equation Modeling (PLS-SEM) dengan SmartPLS 4.0. Hasil penelitian menunjukkan bahwa Kualitas Produk berpengaruh positif dan signifikan terhadap Kepuasan Pelanggan dan Switching Resistance. E-Service Quality berpengaruh positif dan signifikan terhadap Kepuasan Pelanggan dan Switching Resistance, serta menjadi determinan paling dominan dalam model. Kepuasan Pelanggan berpengaruh positif dan signifikan terhadap Switching Resistance sekaligus terbukti sebagai mediator parsial yang signifikan bagi pengaruh Kualitas Produk dan E-Service Quality terhadap Switching Resistance. Nilai Goodness of Fit model sebesar 0,587 mengindikasikan kecocokan model yang tinggi. PT Tirta Asasta Depok (Perseroda) perlu mengembangkan strategi retensi pelanggan secara integratif melalui penguatan kualitas produk air dan optimalisasi layanan digital berbasis kebutuhan pelanggan. Kata Kunci: Kualitas Produk, E-Service Quality, Kepuasan Pelanggan, Switching Resistance, PLS-SEM
PERAN KUALITAS KERJASAMA TIM DAN PEMBERDAYAAN PSIKOLOGIS DALAM MEMEDIASI PENGARUH KEPEMIMPINAN TRANSFORMASIONAL TERHADAP KEBERHASILAN PROYEK Geri Puspa Perdana; Derriawan; Agustinus Miranda Widjaya; Lola Fitria Sari; Seta Ariawuri Wicaksana
Jurnal Riset Bisnis Vol. 10 No. 1 (2026): Mei - Oktober 2026
Publisher : Fakultas Ekonomi dan Bisnis Universitas Pancasila Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.65179/gey1rb33

Abstract

Keberhasilan proyek konstruksi pada sektor minyak dan gas tidak semata ditentukan oleh faktor teknis, tetapi juga oleh kepemimpinan, dinamika kerja tim, dan kondisi psikologis anggota tim. Penelitian ini bertujuan menganalisis pengaruh kepemimpinan transformasional terhadap keberhasilan proyek dengan kualitas kerjasama tim dan pemberdayaan psikologis sebagai variabel mediasi pada PT Pertamina Patra Niaga Regional Sumatera Bagian Selatan. Penelitian menggunakan pendekatan kuantitatif dengan metode survei terhadap 81 karyawan yang terlibat langsung dalam pelaksanaan proyek konstruksi, dipilih melalui teknik sampling jenuh. Data dianalisis menggunakan Structural Equation Modeling berbasis Partial Least Squares (SEM-PLS) dengan bantuan SmartPLS. Hasil penelitian menunjukkan kepemimpinan transformasional berpengaruh positif dan signifikan terhadap kualitas kerjasama tim (β = 0,684; p < 0,001) dan pemberdayaan psikologis (β = 0,724; p < 0,001), serta kualitas kerjasama tim berpengaruh positif dan signifikan terhadap keberhasilan proyek (β = 0,499; p < 0,001). Sebaliknya, pemberdayaan psikologis (β = 0,254; p = 0,072) dan kepemimpinan transformasional (β = 0,141; p = 0,192) tidak berpengaruh signifikan secara langsung terhadap keberhasilan proyek. Kualitas kerjasama tim terbukti memediasi pengaruh kepemimpinan transformasional terhadap keberhasilan proyek (β = 0,341; p = 0,001), sedangkan pemberdayaan psikologis tidak terbukti memediasi hubungan tersebut (β = 0,184; p = 0,084). Temuan ini menunjukkan bahwa pada organisasi dengan struktur formal dan berorientasi prosedur, kepemimpinan transformasional bekerja melalui mekanisme kolektif berupa kualitas kerjasama tim, bukan melalui mekanisme individual berupa pemberdayaan psikologis. Penelitian ini berkontribusi dengan menguji dua mekanisme mediasi secara simultan dan menunjukkan dominasi jalur kolektif dalam konteks proyek konstruksi migas.
Co-Authors Agung Pamungkas Agustinus Miranda Widjaya Agustinus Miranda Wijaya Astrid Haznam Derriawan Derriawan Derriawan Djaddang, Syahril Erwin Permana Fathul Muin Geri Puspa Perdana Hafidz Jody Liana Ayu Katriani Lies Putriana Luluk Hidayati Mombang Sihite mutia cita Nana Nawasiah Novita Zahara Satria Nugraha Seta Ariawuri Wicaksana Shoeb Khagda Sri Widyastuti Tiara Nurul Kusuma Widarto Rachbini Yunita Zulkifli Zulkifli