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The Relationship of Management Elements to the Quality of Outpatient Medical Record Documents at Nashrul Ummah Islamic Hospital Lamongan Ajeng Putri Mahfiroh; Moch.Fathur Al Mabruri; Dadang Kusbiantoro; Alifin; M. Ganda Saputra; Nihayatul Munaa; Madekhan
Jurnal Surya Vol 16 No 1 (2024): VOL 16 NO 01 APRIL 2024
Publisher : Universitas Muhammadiyah Lamongan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38040/js.v16i1.1434

Abstract

Introduction: The quality of medical record documents is one of the indicators of the quality of hospital services that can be seen from the completeness of a medical record document.  The purpose of this study is to determine the relationship between management elements and the quality of outpatient medical record documents at Nashrul Ummah Lamongan Islamic Hospital. Methods: The design of this study used correlation analytics with a cross-sectional approach. The sample of this study was 60 respondents using random sampling techniques. The independent variable in this study is the management element, while the dependent variable in this study is the quality of medical record documents. Data was collected using a questionnaire, which included knowledge, SOPs, infrastructure facilities, and a checklist of completeness of medical record documents and observations. The analysis data used the chi-square test with a significance level of p<0.05. Results: The results showed that more than a part (63.9%) of well-informed men had complete medical records, and more than a proportion (79.2%) of poorly knowledgeable men had incomplete medical records. More than a part (69.0%) of those who comply with the SOP have complete medical records, while more than a part (74.2%) of those who do not comply with the SOP have incomplete medical records. More than a part (72.4%) of good infrastructure facilities have complete medical records, while more than a part (77.4%) of poor infrastructure facilities have incomplete medical records. The results of the data analysis stated that there was a relationship between the elements of man, method, and material management to the quality of outpatient medical record documents at the Nashrul Ummah Lamongan Islamic Hospital, with values of p=0.001 and p=0.000 <0.05. Conclusion: It is hoped that the results of this study can be material for improvements in human resources, SOPs, and infrastructure facilities related to medical record documents. Keywords: Health worker, Knowledge, Occupational Health and Safety (K3)
The Relationship of Brand Image and Brand Trust to Patient Loyalty at Intan Medika Lamongan Hospital Rina Anggun Widyastuti; Junita Anggraini; Amirul Amalia; Atiul Impartina; Alifin; M Ganda Saputra; Nihayatul Munaa
Jurnal Surya Vol 16 No 1 (2024): VOL 16 NO 01 APRIL 2024
Publisher : Universitas Muhammadiyah Lamongan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38040/js.v16i1.1436

Abstract

Introduction: Brand image is a consumer's response to a brand based on the good and bad of the brand that consumers remember. Patient Loyalty is not only built through brand image but also brand trust, Trust arises as a result of the reliability and integrity of partners shown through the attitude of consistency, competence, integrity and benevolence. The purpose of this study is to determine the relationship between brand image and brand trust to patient loyalty at Intan Medika Lamongan Hospital. Methods: This study is quantitative analysis with a cross sectional design, using a nonprobability sampling technique with an incidental sampling method obtained from 100 respondents. The independent variable is brand image and the dependent brand trust is patient loyalty. The three variables in this study used a closed questionnaire as the instrument. Results: This study obtained the results of some (57%) patients rated brand image Good and (43%) patients rated Very Good, some (82%) patients rated brand trust Good (7%) patients rated Very Good while (11%) patients rated Poor, and some (56%) patients had High loyalty (6%) patients had Very High loyalty (38%) patients had Low loyalty. To test the correlation coefficient, this study used the SPSS 16.0 For Windows program using the Searman Rank test, in testing the relationship between brand image and loyalty, a value of rs=0.097 and a value of p=0.333 were obtained, meaning that there was no relationship between brand image and loyalty, while in testing brand trust with loyalty, a value of rs=0.419 and a value of p=0.000 were obtained, meaning that there was a relationship between brand trust and patient loyalty. Conclusion: It is hoped that the results of this study can increase Brand Trust in order to increase patient loyalty at Intan Medika Hospital. Keywords: Health worker, Knowledge, Occupational Health and Safety (K3)
Co-Authors Ajeng Putri Mahfiroh Amirul Amalia Atiul Impartina Dadang Kusbiantoro Junita Anggraini M Ganda Saputra M. Ganda Saputra Madekhan Moch.Fathur Al Mabruri Nihayatul Munaa Rina Anggun Widyastuti