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Nihayatul Munaa
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NATIONAL HEALTH INSURANCE: AN EXPLORATORY STUDY OF PATIENT SATISFACTION Nihayatul Munaa
Indonesian Journal of Health Care Management Vol 1, No 1 (2020): Indonesian Journal of Health Care Management
Publisher : STIKes Kepanjen

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (322.464 KB)

Abstract

Background:Indonesia has been implemented National Health Insurance since 2014 and was targeted to achieve Universal Health Coverage by 2019 through quality improvement and cost efficiency strategy. However, the little understanding of this new policy leads to an increase of complaint in the hospital as a health care provider.Purpose: This study seeks to understand the factors that might influence a patient's perception of National Health Insurance in Indonesia.Method: This is a descriptive observational study with a cross-sectional design method. Data was collected through in-depth interview with 96 patient from Jemursari Islamic Hospital of Surabaya (RumahSakit Islam Jemursari Surabaya) who participate in National Health Insurance. The subject was selected by simple random sampling.Results: The findings demonstrated that from five categories, 82,3% patient was satisfied in the reliability aspect and 85,4% in assurance aspect, while intangible, responsiveness and empathy aspect >90% patient was satisfied. Meanwhile, in Indonesia, the minimum service standard of healthcare for patient satisfaction is 90%.Conclusion:Health providers must understand the patient's value and preference and do a service based on their value.
Implementation of Healthy Village in The KP-KAS Program in Preventing Maternal and Child Mortality Rate in Sidotopo Semampir Surabaya Nihayatul Munaa; Ronal Surya; lilis ardini; Mia Ika Rahmawati; Wiwiek Srikandi Shabrie; Marsudi Lestariningsih
Science Midwifery Vol 9 No 1, Oktober (2020): Science Midwifery
Publisher : Institute of Computer Science (IOCS)

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This article aims to evaluate the implementation of healthy villages in the KP-KAS program, especially on indicators of efforts to prevent maternal and child mortality. This study uses a qualitative method with an interpretive approach to studying the object of research in more detail. In-depth interviews were conducted with several key informants. The results of this study show that there are several programs carried out in healthy villages to reduce maternal and child mortality, namely eradication malnutrition, vaccination, delivery assisted by health workers, and reproduction health through contraception.
The Relationship of Management Elements to the Quality of Outpatient Medical Record Documents at Nashrul Ummah Islamic Hospital Lamongan Ajeng Putri Mahfiroh; Moch.Fathur Al Mabruri; Dadang Kusbiantoro; Alifin; M. Ganda Saputra; Nihayatul Munaa; Madekhan
Jurnal Surya Vol 16 No 1 (2024): VOL 16 NO 01 APRIL 2024
Publisher : Universitas Muhammadiyah Lamongan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38040/js.v16i1.1434

Abstract

Introduction: The quality of medical record documents is one of the indicators of the quality of hospital services that can be seen from the completeness of a medical record document.  The purpose of this study is to determine the relationship between management elements and the quality of outpatient medical record documents at Nashrul Ummah Lamongan Islamic Hospital. Methods: The design of this study used correlation analytics with a cross-sectional approach. The sample of this study was 60 respondents using random sampling techniques. The independent variable in this study is the management element, while the dependent variable in this study is the quality of medical record documents. Data was collected using a questionnaire, which included knowledge, SOPs, infrastructure facilities, and a checklist of completeness of medical record documents and observations. The analysis data used the chi-square test with a significance level of p<0.05. Results: The results showed that more than a part (63.9%) of well-informed men had complete medical records, and more than a proportion (79.2%) of poorly knowledgeable men had incomplete medical records. More than a part (69.0%) of those who comply with the SOP have complete medical records, while more than a part (74.2%) of those who do not comply with the SOP have incomplete medical records. More than a part (72.4%) of good infrastructure facilities have complete medical records, while more than a part (77.4%) of poor infrastructure facilities have incomplete medical records. The results of the data analysis stated that there was a relationship between the elements of man, method, and material management to the quality of outpatient medical record documents at the Nashrul Ummah Lamongan Islamic Hospital, with values of p=0.001 and p=0.000 <0.05. Conclusion: It is hoped that the results of this study can be material for improvements in human resources, SOPs, and infrastructure facilities related to medical record documents. Keywords: Health worker, Knowledge, Occupational Health and Safety (K3)
The Relationship of Brand Image and Brand Trust to Patient Loyalty at Intan Medika Lamongan Hospital Rina Anggun Widyastuti; Junita Anggraini; Amirul Amalia; Atiul Impartina; Alifin; M Ganda Saputra; Nihayatul Munaa
Jurnal Surya Vol 16 No 1 (2024): VOL 16 NO 01 APRIL 2024
Publisher : Universitas Muhammadiyah Lamongan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38040/js.v16i1.1436

Abstract

Introduction: Brand image is a consumer's response to a brand based on the good and bad of the brand that consumers remember. Patient Loyalty is not only built through brand image but also brand trust, Trust arises as a result of the reliability and integrity of partners shown through the attitude of consistency, competence, integrity and benevolence. The purpose of this study is to determine the relationship between brand image and brand trust to patient loyalty at Intan Medika Lamongan Hospital. Methods: This study is quantitative analysis with a cross sectional design, using a nonprobability sampling technique with an incidental sampling method obtained from 100 respondents. The independent variable is brand image and the dependent brand trust is patient loyalty. The three variables in this study used a closed questionnaire as the instrument. Results: This study obtained the results of some (57%) patients rated brand image Good and (43%) patients rated Very Good, some (82%) patients rated brand trust Good (7%) patients rated Very Good while (11%) patients rated Poor, and some (56%) patients had High loyalty (6%) patients had Very High loyalty (38%) patients had Low loyalty. To test the correlation coefficient, this study used the SPSS 16.0 For Windows program using the Searman Rank test, in testing the relationship between brand image and loyalty, a value of rs=0.097 and a value of p=0.333 were obtained, meaning that there was no relationship between brand image and loyalty, while in testing brand trust with loyalty, a value of rs=0.419 and a value of p=0.000 were obtained, meaning that there was a relationship between brand trust and patient loyalty. Conclusion: It is hoped that the results of this study can increase Brand Trust in order to increase patient loyalty at Intan Medika Hospital. Keywords: Health worker, Knowledge, Occupational Health and Safety (K3)
The Relationship of Management Elements to The Waiting Time in Outpatient Registration of Soegiri Lamongan Hospital Kafidhotin Azizah; Rafida Alifiyah Yusro; Tjatur Ermitajani Judi; Amirul Amalia; M. Ganda Saputra; Nihayatul Munaa; Lilis Maghfuroh
Jurnal Surya Vol 16 No 3 (2024): VOL 16 NO 03 DECEMBER 2024
Publisher : Universitas Muhammadiyah Lamongan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38040/js.v16i3.1438

Abstract

Introduction:     Time     Wait    Registration    Treat    Roads     at the hospital     Soegiri    Lamongan    known    from     30     they respond     The     observed    ,     show    that     19     they respond    or  63,3% tidak sesuai dengan standar (≤60 menit). This study aims to determine the relationship between management elements (Man, Method, Information and Time) and waiting time in outpatient registration of Soegiri Lamongan Hospital. Methods: This study used a cross sectional method, with an observational analytical design using an accidental sampling technique obtained from 100 respondents. The independent variable is the management element (Man, Method, Information and Time), and the dependent variable is the waiting time for outpatient registration. The instrument used management elements (Man, Method, Information and Time) using a closed questionnaire, waiting time using an open questionnaire. Results: The research found that the management elements of Man were 51% competent, Method 77% registered via Offline, Information 59% informative, Time 58% fast, and more than some patients stated that the waiting time was not suitable as many as 77 respondents (77%). This study uses the SPSS 25 For Windows program using the Chi Square test with a value of α=0.05 obtained a value of Man p = 0.000, Method p = 0.001, Information p = 0.000, Time p = 0.006 meaning that there is a relationship between management elements (Man, Method, Information and Time) to the waiting time in the outpatient registration of Soegiri Lamongan Hospital. Conclusion: It is hoped that the outpatient unit will further increase the speed of waiting time in outpatient registration through improving the competence of registration officers by taking courses, participating in various trainings, and taking competency certification tests. Keywords: Health worker, Knowledge, Occupational Health and Safety (K3)
Co-Authors Ajeng Putri Mahfiroh Alifin Amirul Amalia Atiul Impartina Dadang Kusbiantoro Junita Anggraini Kafidhotin Azizah Lilis Ardini Lilis Maghfuroh M Ganda Saputra M. Ganda Saputra Madekhan Marsudi Lestariningsih Mia Ika Rahmawati Moch.Fathur Al Mabruri Rafida Alifiyah Yusro Rina Anggun Widyastuti Ronal Surya Tjatur Ermitajani Judi Wiwiek Srikandi Shabrie