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Wahyu Aprilyaningsih
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ANALISIS WAKTU TUNGGU RESEP PASIEN RAWAT JALAN DI INSTALASI FARMASI DI RUMAH SAKIT UMUM DAERAH TANJUNG KABUPATEN LOMBOK UTARA Safira Maulinda; Muhammad Habibullah Aminy; Slamet Mardiyanto Rahayu; Lale Ajeng Khalifatun Wardani; Wahyu Aprilyaningsih
Nusadaya Journal of Multidiciplinary Studies Vol. 1 No. 11 (2025): Nusadaya Journal of Multidiciplinary Studies, January 2025
Publisher : LPPM, Akademi Administrasi Rumah Sakit Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.66294/njms.v1i11.74

Abstract

This study aims to analyze the prescription service waiting time for outpatients at the Pharmacy Installation of Rumah Sakit Umum Daerah Tanjung, North Lombok Utara Regency. A descriptive approach was employed, with data collected through direct observation and recording of waiting times from the moment prescriptions were received until medications were dispensed to patients. The findings indicate that waiting times vary depending on the type of medication and patient visit conditions. For prescriptions containing non-compounded (ready-made) and compounded medications, the waiting time generally ranges from 30 to 60 minutes, with an optimal time of less than 15–30 minutes for non-compounded medications in the absence of constraints. Meanwhile, for compounded prescriptions, the maximum waiting time can reach 50–60 minutes and, under normal conditions, can be completed within approximately 45 minutes. Waiting times tend to increase during peak patient volumes and when obstacles arise, such as the need for confirmation with the prescribing physician. These results suggest that workload factors and prescription complexity significantly influence the speed of prescription services in the pharmacy installation, highlighting the need for service management optimization to enhance the quality and efficiency of pharmaceutical care services.
GAMBARAN PROSEDUR DAN SISTEM MANAJEMEN INSTALASI GAWAT DARURAT (IGD) DI RUMAH SAKIT JIWA MUTIARA SUKMA PROVINSI NUSA TENGGARA BARAT Sulistianingsih; Muhammad Habibullah Aminy; Slamet Mardiyanto Rahayu; Lale Ajeng Khalifatun Wardani; Wahyu Aprilyaningsih
Nusadaya Journal of Multidiciplinary Studies Vol. 1 No. 11 (2025): Nusadaya Journal of Multidiciplinary Studies, January 2025
Publisher : LPPM, Akademi Administrasi Rumah Sakit Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.66294/njms.v1i11.75

Abstract

Emergency Room is an important component in the health service system in a mental hospital, which handles patients with acute psychiatric conditions. This study aims to describe the procedures and management systems of the Emergency Room at Mutiara Sukma Mental Hospital, West Nusa Tenggara Province in 2025. The study used a qualitative approach with in-depth techniques to three main informants, the Emergency Room Coordinator, Emergency Room and Emergency Room Administration officers. The results of the study indicate that the implementation of the Emergency Room Service procedure has followed the Standard Operating Procedure, supported by a management system based on the Plan-Do-Study-Act method, medical team communication with the S-BAR approach, and administrative management using a combination of Electronic and manual systems. Staff performance evaluations are carried out periodically, and the patient feedback system is the basis for improving the quality of service.
ANALISIS PENERAPAN KESELAMATAN DAN KESEHATAN KERJA (K3) PADA UNIT LAUNDRY DI RUMAH SAKIT JIWA MUTIARA SUKMA Laela Kamila Suryani; Muhammad Habibullah Aminy; Slamet Mardiyanto Rahayu; Lale Ajeng Khalifatun Wardani; Wahyu Aprilyaningsih
Nusadaya Journal of Multidiciplinary Studies Vol. 1 No. 11 (2025): Nusadaya Journal of Multidiciplinary Studies, January 2025
Publisher : LPPM, Akademi Administrasi Rumah Sakit Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.66294/njms.v1i11.76

Abstract

This study aims to analyze the implementation of Occupational Safety and Health (OSH) in the laundry unit at Rumah Sakit Jiwa Mutiara Sukma. The research employed a descriptive qualitative approach through observation, interviews, and document review to assess compliance with applicable OSH guidelines. The results indicate that OSH implementation has generally been carried out in a structured manner, as evidenced by the establishment of a dedicated Hospital OSH unit (K3RS) responsible for monitoring and controlling OSH activities throughout the hospital. The OSH management system in the laundry unit has been implemented through annual risk identification, the use of personal protective equipment (PPE), and routine education for workers. Work procedures have been standardized through established standard operating procedures (SOPs), which are implemented adequately and supported by the Infection Prevention and Control (IPC) team in linen sorting processes. Furthermore, the implementation of OSH in terms of safety, health, and work environment demonstrates the hospital’s commitment to protecting workers from both physical and biological hazards, strengthened by periodic medical check-ups and vaccination programs. In conclusion, the implementation of OSH in the laundry unit has been carried out systematically in accordance with established guidelines and has contributed positively to creating a safe and healthy working environment.
GAMBARAN PROSES ADMINISTRASI DALAM PENGELOLAAN OBAT DI INSTALASI FARMASI PUSKESMAS CAKRANEGARA Ifayatul Ahyani; Muhammad Habibullah Aminy; Slamet Mardiyanto Rahayu; Lale Ajeng Khalifatun Wardani; Muhammad Aditya Rachman; Wahyu Aprilyaningsih
Nusadaya Journal of Multidiciplinary Studies Vol. 1 No. 12 (2025): Nusadaya Journal of Multidiciplinary Studies, February 2025
Publisher : LPPM, Akademi Administrasi Rumah Sakit Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.66294/njms.v1i12.82

Abstract

The purpose of this study is to determine and provide an explanation of how the administrative process in managing drugs in the pharmaceutical installation of the Cakranegara Health Center is related to planning, procurement, receipt, storage, distribution, control, recording and reporting, withdrawal and destruction, monitoring and evaluation. The research method used is a descriptive method through questionnaires and interviews, because the researcher wants to know the description of the administrative process in managing drugs in the pharmaceutical installation at the Cakranegara Health Center. Management of drugs and disposable medical materials at the Cakranegara Health Center has been implemented in accordance with applicable standards and provisions, especially the Minister of Health Regulation No. 73 of 2016.
PENGARUH PEMBATASAN JAM KUNJUNGAN TERHADAP KEPUASAN PASIEN RAWAT INAP DI RUMAH SAKIT UMUM DAERAH KABUPATEN LOMBOK UTARA Nila Agustin; Muhammad Habibullah Aminy; Slamet Mardiyanto Rahayu; Lale Ajeng Khalifatun Wardani; Muhammad Aditya Rachman; Wahyu Aprilyaningsih
Nusadaya Journal of Multidiciplinary Studies Vol. 1 No. 12 (2025): Nusadaya Journal of Multidiciplinary Studies, February 2025
Publisher : LPPM, Akademi Administrasi Rumah Sakit Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.66294/njms.v1i12.83

Abstract

Quality healthcare is an important factor in determining patient satisfaction. One hospital policy that influences patient satisfaction is visiting hour restrictions. This study aims to determine the effect of visiting hour restrictions on inpatient satisfaction at the North Lombok Regency General Hospital. This study used a quantitative approach with an associative research type. The sample in this study was 50 respondents selected by purposive sampling. Data collection was conducted using a questionnaire, and data analysis used simple linear regression. The results showed that visiting hour restrictions had a positive and significant effect on inpatient satisfaction, with a t-value of 5.026 and a significance level of 0.000 (p < 0.05). This means that the better the implementation of the visiting hour restriction policy, the higher the patient satisfaction tends to be. It was concluded that the visiting hour restriction policy can create a more conducive atmosphere for patient recovery, increase comfort, and reduce the risk of infection spread, thus overall contributing to increased patient satisfaction.
ANALISIS PENGARUH SARANA PRA-SARANA TERHADAP KEPUASAN PASIEN DI PUSKESMAS LABUHAN LOMBOK Yogi Andreawan; Muhammad Habibullah Aminy; Slamet Mardiyanto Rahayu; Lale Ajeng Khalifatun Wardani; Muhammad Aditya Rachman; Wahyu Aprilyaningsih
Nusadaya Journal of Multidiciplinary Studies Vol. 1 No. 12 (2025): Nusadaya Journal of Multidiciplinary Studies, February 2025
Publisher : LPPM, Akademi Administrasi Rumah Sakit Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.66294/njms.v1i12.84

Abstract

Based on the results of the t-test and R-test, it can be concluded that the variable x has a real and quite strong influence on y. From the t-test, it is known that the coefficient value for x is 1.175 with a significance value of 0.000. Because this number is smaller than 0.05, it means that the influence of x on y is very significant or really exists, not happening by chance. Meanwhile, from the R-test, the value of R = 0.722 is obtained, which indicates that the relationship between x and y is quite strong and positive. In addition, the R Square value = 0.521 means that approximately 52% of changes in y can be explained by x, while the rest is influenced by other factors outside the model. Simply put, these two tests both show that x does indeed influence and is closely related to y, and this model can be used to predict the value of y based on x.
PENGARUH KUALITAS PELAYANAN TENAGA ADMINISTRASI TERHADAP KEPUASAN PASIEN DIUNIT RAWAT JALAN DI PUSKESMAS SANTONG KABUATEN LOMBOK UTARA Maria Ulfa; Muhammad Habibullah Aminy; Slamet Mardiyanto Rahayu; Lale Ajeng Khalifatun Wardani; Muhammad Aditya Rachman; Wahyu Aprilyaningsih
Nusadaya Journal of Multidiciplinary Studies Vol. 1 No. 12 (2025): Nusadaya Journal of Multidiciplinary Studies, February 2025
Publisher : LPPM, Akademi Administrasi Rumah Sakit Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.66294/njms.v1i12.85

Abstract

The quality of health services is a level that shows the perfection of health services which is able to cereate a sense of satisfaction in each patient. So if there is dissatisfaction whit the patient, this is something that needs to be taken into account. This study aims to determine the influence of the quality of administrative staff services on patient satisfaction in the outpatient unit of the Santong Public Health Center, North Lombok Regency. This research uses a cros-sectional design, of quantitative analysis. The population in this study was all medical personnel at the Santong Community Health Center, North Lombok Regency. The collection technique used accidiental sampling, whit a sample of 50 samples. The instrument in this research is questionnaire, the date analysis used is simple linier regression. The research shows that all indicators of service quality (Reliability, Responsiveness, Assurance, Empathy, tangible) together have a positive influence on the quality of administrative staff service on patient satisfaction in the outpatient unit of Santong Community Health Center, North Lombok Regency.
PENGARUH SISTEM ANTRIAN ONLINE TERHADAP KEPUASAN PASIEN RAWAT JALAN DI PUSKESMAS AIK MUAL M. Yuza Royandi; Muhammad Habibullah Aminy; Slamet Mardiyanto Rahayu; Lale Ajeng Khalifatun Wardani; Muhammad Aditya Rachman; Wahyu Aprilyaningsih
Nusadaya Journal of Multidiciplinary Studies Vol. 1 No. 12 (2025): Nusadaya Journal of Multidiciplinary Studies, February 2025
Publisher : LPPM, Akademi Administrasi Rumah Sakit Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.66294/njms.v1i12.86

Abstract

The analysis of the relationship between the online registration system and patient satisfaction showed a significant correlation. The simple linear regression analysis, based on the significance value obtained in the table above, was 0.027 < 0.05, thus concluding that there is a significant correlation between patient satisfaction and the online registration system at the Aik Mual Community Health Center in Central Lombok.
HUBUNGAN PENGETAHUAN DAN SIKAP KARIYAWAN DENGAN TINDAKAN PENANGANAN LIMBAH ARSIP PADAT MEDIS DI PUSKESMAS KARANG TALIWANG Rizal Sultani; Muhammad Habibullah Aminy; Slamet Mardiyanto Rahayu; Lale Ajeng Khalifatun Wardani; Muhammad Aditya Rachman; Wahyu Aprilyaningsih
Nusadaya Journal of Multidiciplinary Studies Vol. 2 No. 1 (2025): Nusadaya Journal of Multidiciplinary Studies, March 2025
Publisher : LPPM, Akademi Administrasi Rumah Sakit Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.66294/njms.v2i1.87

Abstract

Solid medical waste poses health risks such as disease transmission. Healthcare workers in hospitals are vulnerable to the risks of medical waste management. This study aims to determine the relationship between knowledge and attitudes of employees with the management actions of solid medical waste at Puskesmas Karang Taliwang. This is a quantitative study with a cross-sectional approach using total sampling method. The number of samples was 42 respondents. There were 54.8% of healthcare workers who had good knowledge, 45.2% had moderate knowledge, and 52.4% of healthcare workers had a good attitude while 61.9% had proper medical waste management actions. The relationship between knowledge of solid medical waste management and healthcare personnel (p 0.037) and the attitude towards solid medical waste management has a relationship with healthcare personnel (p 0.14). Employees have knowledge and attitudes towards the management of solid medical waste. There is a relationship between knowledge and attitude towards the management of solid medical waste and healthcare personnel.
PENGARUH WAKTU TUNGGU PELAYANAN TERHADAP KEPUASAN PASIEN UNIT RAWAT JALAN DI RUMAH SAKIT Resti Selviana; Muhammad Habibullah Aminy; Slamet Mardiyanto Rahayu; Lale Ajeng Khalifatun Wardani; Muhammad Aditya Rachman; Wahyu Aprilyaningsih
Nusadaya Journal of Multidiciplinary Studies Vol. 2 No. 1 (2025): Nusadaya Journal of Multidiciplinary Studies, March 2025
Publisher : LPPM, Akademi Administrasi Rumah Sakit Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.66294/njms.v2i1.88

Abstract

All statement items in the questionnaire for the service waiting time (X) and patient satisfaction (Y) variables were declared valid, because they had a significant correlation value with the total score (p < 0.05). In addition, the reliability test showed a Cronbach's Alpha value of 0.605 for variable X and 0.789 for variable Y. This indicates that the instrument used in this study is reliable and trustworthy. Based on the results of a simple linear regression analysis, a regression coefficient value of 0.331 was obtained with the value of service waiting time on patient satisfaction. The faster the waiting time, the higher the level of satisfaction felt by the patient. The Contribution of Waiting Time to Patient Satisfaction is Relatively Low The results of the analysis showed that the coefficient of determination (R²) value was 0.115, which means that service waiting time only explains 11.5% of the variation in patient satisfaction levels. The remaining 88.5% is explained by other factors not discussed in this study, such as the attitude of health workers, comfort of facilities, interpersonal communication, and clinical quality of service. The results of this study are consistent with various previous studies which show that waiting time is an important indicator in influencing patient perceptions and satisfaction with health services, especially in outpatient services.
Co-Authors Alenia Juwita Putri Dewi Bhisma Murti, Revi Gama Hatta Novika Dianah Afra Faadhilah Haerani Hilda Sapitri Ifayatul Ahyani Laela Kamila Suryani Lale Ajeng Khalifatun Wardani M. Yuza Royandi Maria Ulfa Nila Agustin Rachman, Muhammad Aditya Resti Selviana Rizal Sultani Romi Hidayatullah Safira Maulinda Sapta Dwi Rosadi Slamet Mardiyanto Rahayu Sulistianingsih Ulfatul Uyun Virnaz Permata Ayu Yogi Andreawan Yulia Rohmiati Hamri