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All Journal Jurnal Pengabdian Masyarakat Indonesia Sejahtera Mengabdi: Jurnal Hasil Kegiatan Bersama Masyarakat International Journal of Humanities and Social Sciences Reviews International Journal of Social Welfare and Family Law
Dede Mirza
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Religion Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Economics, Econometrics & Finance Education Electrical & Electronics Engineering Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences

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Improving Road Safety Governance through Public Service Innovation Dede Mirza; Fitra Hadi Khaz; Refdi Refdi
International Journal of Humanities and Social Sciences Reviews Vol. 1 No. 1 (2024): February : International Journal of Humanities and Social Sciences Reviews
Publisher : Asosiasi Penelitian dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijhs.v1i1.583

Abstract

This study explores how public service innovations in motor vehicle testing, based on Regional Public Service Agencies (BLUD), can improve road safety governance. In regions with rapidly growing motor vehicle populations, inadequate roadworthiness controls contribute to high traffic accident risks. While Indonesia has a regulatory framework for motor vehicle testing, service delivery remains largely administrative and lacks a strong focus on road safety. The study aims to assess how public service innovations can enhance road safety governance through local government-managed vehicle testing based on BLUD. Using a qualitative case study approach, data were collected through in-depth interviews, observations, and document analysis involving local government officials, testing technicians, and service users. Thematic and interpretive data analysis identified governance dimensions that influence service effectiveness. The study finds that road safety governance improvement relies on four main capacities: relational, structural, resource, and adaptive. Although BLUD-based management offers flexibility for service innovation, its implementation has not fully aligned with road safety goals. Challenges remain in public trust, cross-agency coordination, resource availability, and organizational learning. The study concludes that integrating public service innovation with institutional capacity building and safety-focused performance management is essential for strengthening road safety governance. These findings highlight the strategic importance of motor vehicle testing in enhancing road safety and public value at the regional level.
Analysis of Public Services in Creating Taxpayer Identifica-tion Number (NPWP) at The Dumai City Primary Tax Ser-vice Office (KPP) Dede Mirza; Rudi Hartasetiadi; Ernita Puspa Dewi; Ajeng Putri Wiharni
International Journal of Humanities and Social Sciences Reviews Vol. 1 No. 4 (2024): November : International Journal of Humanities and Social Sciences Reviews
Publisher : Asosiasi Penelitian dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijhs.v1i4.591

Abstract

Public service delivery in taxation is a vital function of government in fulfilling citizens' administrative rights, particularly through the issuance of the Taxpayer Identification Number (NPWP). The quality of this service directly influences taxpayer satisfaction, understanding, and trust in tax institutions. This study aims to analyze the quality of public service in NPWP issuance at the Primary Tax Office (KPP Pratama) of Dumai City and to identify supporting and inhibiting factors affecting service implementation. This research employed a descriptive qualitative approach. Data were collected through observations, in-depth interviews with tax officers and taxpayers, and documentation studies. Data analysis was conducted using an interactive model consisting of data reduction, data presentation, and conclusion drawing. The assessment of service quality was based on the SERVQUAL framework developed by Zeithaml and Parasuraman, encompassing five dimensions: tangibles, reliability, responsiveness, assurance, and empathy. The results show that NPWP issuance services at KPP Pratama Dumai City are generally well implemented. Adequate facilities, adherence to standard operating procedures, responsive officers, data security assurance, and courteous service attitudes support service quality. However, challenges remain, particularly related to limited waiting room capacity during peak periods, varying levels of taxpayer understanding, and the need for clearer procedural information. Continuous improvement in communication, service management, and capacity planning is required to enhance public service quality.
Analysis of Public Service Standards for Inpatient Care at Dumai City Regional General Hospital (RSUD) Dede Mirza; Lilis Wahyuni; Fitra Hadi Khaz; Yuliana Yuliana
International Journal of Humanities and Social Sciences Reviews Vol. 2 No. 2 (2025): International Journal of Humanities and Social Sciences Reviews
Publisher : Asosiasi Penelitian dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijhs.v2i2.595

Abstract

This study aims to evaluate the implementation of Public Service Standards in inpatient services at Dumai City Regional General Hospital (RSUD) as an important part of the provision of health services to the community. Public service standards are needed to ensure service quality, efficiency, transparency, and public satisfaction as service users. However, in practice, various problems are still found, particularly related to the timeliness of service, clarity of service costs, and the availability of supporting facilities and infrastructure. This study uses a qualitative descriptive approach with research subjects including hospital management, inpatient service staff, and community service users. Data collection was conducted through in-depth interviews, direct observation, and documentation studies to obtain a comprehensive picture of the implementation of public service standards. The data obtained were analyzed using thematic analysis methods through the stages of data transcription, coding, theme identification, theme grouping, and data interpretation. The results of the study indicate that the overall implementation of Public Service Standards in inpatient care at Dumai City Regional General Hospital is in the good category. Indicators of service procedures, service products, and the competence of service providers have been implemented quite optimally, characterized by clear procedures, services that meet patient needs, and friendly and professional staff attitudes. However, the service completion time and cost indicators are still in the fairly good category, which indicates delays in service and limited information regarding costs received by patients. Furthermore, facilities and infrastructure are the indicators that require the most attention, especially regarding the comfort of the waiting room and the completeness of service support equipment. In conclusion, although the standard of public service at the Dumai City Regional Hospital inpatient has been running well, continuous improvement efforts are needed to increase service time efficiency, cost transparency, and the provision of facilities and infrastructure to increase public satisfaction and trust in health services.
Strengthening Regional Disaster Management Governance through a Risk-Based Policy Framework Dede Mirza; Erinaldi Erinaldi; Wafa Adilla
International Journal of Social Welfare and Family Law Vol. 1 No. 1 (2024): January : International Journal of Social Welfare and Family Law
Publisher : Asosiasi Penelitian dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijsw.v1i1.588

Abstract

This study examines the strengthening of regional disaster management governance through a risk-based policy framework, focusing on the role of local governments in disaster-prone areas. The object of the study is the disaster management system implemented by the Dumai City Regional Disaster Management Agency (BPBD), which faces various potential natural and non-natural disasters. Although national and regional regulatory frameworks are in place, disaster management practices at the regional level still tend to be reactive, partial, and not fully based on comprehensive risk analysis. Therefore, this study aims to identify key issues in regional disaster management governance and analyze the role of risk-based policies in strengthening institutional effectiveness, cross-sectoral coordination, and disaster preparedness. This study uses a qualitative descriptive approach with data collection techniques through in-depth interviews with BPBD officials, relevant stakeholders, and community representatives in disaster-prone areas, supported by field observations and documentation studies of policies, disaster risk assessment documents, and institutional reports. Data analysis was conducted using thematic analysis methods to identify patterns related to governance structures, policy implementation, and disaster risk management practices. The study results indicate that disaster management governance in Dumai City has shown progress in regulatory aspects and emergency response capacity, but there are still weaknesses in the integration of risk into development planning, inter-agency coordination, community participation, and mitigation and prevention efforts. This study concludes that the implementation of a risk-based policy framework can encourage more anticipatory, integrated, and sustainable disaster management governance, and provides important implications for the formulation of public policy at the regional level.
Strengthening Community Organizations through Social Service (Building Synergy and Participation in Bintan Urban Village) Dede Mirza; Lili Suryani; Seroja Indah Lestari; Sutrisno Sutrisno
MENGABDI : Jurnal Hasil Kegiatan Bersama Masyarakat Vol. 3 No. 1 (2025): Februari : MENGABDI : Jurnal Hasil Kegiatan Bersama Masyarakat
Publisher : Asosiasi Riset Ekonomi dan Akuntansi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/mengabdi.v3i1.2095

Abstract

Community participation in social service activities is a crucial indicator of community-based social development. However, the level of participation is often influenced by various structural and cultural factors, including the role of community organizations as key mobilizers of collective action. This activity aims to identify factors affecting community participation in social service activities in Bintan Sub-district, analyze the role of community organizations in facilitating and organizing these activities, and assess their impact on strengthening synergy and collaboration among residents. The method employed included a socialization session on the importance of community organizations in community empowerment, followed by social service activities in the form of collective environmental clean-up and greening programs through tree planting around public facilities. The findings indicate that increased collective awareness, local leadership, and organizational support significantly enhance community participation. Furthermore, social service activities contribute to strengthening social cohesion, fostering a sense of togetherness, and promoting stronger synergy and collaboration among community members in Bintan Sub-district.
Building Collaborative Partnerships to Improve Public Health Services in Bumi Ayu Erinaldi Erinaldi; Dede Mirza; Sutrisno Sutrisno; Delfira Nurroma
Jurnal Pengabdian Masyarakat Indonesia Sejahtera Vol. 3 No. 1 (2024): Maret: Jurnal Pengabdian Masyarakat Indonesia Sejahtera
Publisher : STAI YPIQ BAUBAU, SULAWESI TENGGARA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59059/jpmis.v3i1.2925

Abstract

Health services are one of the fundamental needs of society and play a crucial role in determining quality of life and social welfare. However, limited access to routine health check-ups and low public awareness of the importance of early disease detection remain significant challenges in many areas, including Bumi Ayu Village. This Community Service Program (PKM) aims to establish a partnership between STIA Lancang Kuning, local health centers, and the community to improve health services through basic health examinations. The program was implemented using health education sessions, interactive discussions, and continuous monitoring and evaluation. The health examinations included blood glucose, cholesterol, blood pressure, and uric acid checks. The results indicate an improvement in community knowledge and awareness regarding the importance of routine health examinations as a preventive measure against disease. Active community participation throughout the program reflects positive acceptance of the established partnership model. This activity demonstrates that collaboration between higher education institutions, health professionals, and the community can serve as an effective strategy to enhance the quality of local health services.
Co-Authors Ajeng Putri Wiharni Delfira Nurroma Erinaldi Erinaldi Ernita Puspa Dewi Fitra Hadi Khaz Lili Suryani Lilis Wahyuni Refdi Refdi Rudi Hartasetiadi Seroja Indah Lestari Sutrisno Sutrisno Wafa Adilla Yuliana Yuliana