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All Journal Jurnal Pengabdian kepada Masyarakat Nusantara El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Satria Afif Naufal Pramudya
Universitas Dian Nuswantoro
Agriculture, Biological Sciences & Forestry Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Industrial & Manufacturing Engineering Social Sciences

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Peningkatan Kualitas Layanan Driver ShopeeFood di Kota Semarang melalui Personal Value dan Kepuasan Kerja dengan Peran Organizational Citizenship Behavior sebagai Mediasi Satria Afif Naufal Pramudya; Awanis Linati Haziroh; Diana Aqmala; Aries Setiawan
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 7 No. 3 (2026): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v7i3.11227

Abstract

This study was motivated by the suboptimal quality of ShopeeFood driver services in Semarang, particularly in terms of speed, responsiveness, and consistency of professionalism, amid fierce competition in the food delivery service industry, which indicates internal problems related to driver work behavior. This study aims to analyze the role of personal value and job satisfaction in improving the service quality of ShopeeFood drivers in Semarang City, with Organizational Citizenship Behavior (OCB) as a mediating variable. The study used a quantitative approach with purposive sampling of 120 active ShopeeFood drivers in Semarang City, data collection through a five-point Likert scale questionnaire, and analysis using Partial Least Squares-Structural Equation Modeling (PLS-SEM) through SmartPLS 4, which included outer model testing, inner model testing, and hypothesis testing. The results show that personal value does not have a significant direct effect on service quality but has a significant effect on OCB, while job satisfaction has a significant effect on both service quality and OCB. Furthermore, OCB has a significant effect on service quality and mediates the effect of personal value and job satisfaction on service quality, where OCB mediation makes the effect of personal value on service quality significant. These findings indicate that improving the service quality of ShopeeFood drivers is more effectively achieved by strengthening job satisfaction and OCB behavior, while personal value provides optimal contributions when manifested in voluntary behavior that supports service quality.
Pendampingan Karier untuk Siswa SMK Teuku Umar Semarang: Pilih Jurusan Sesuai Minat dan Bakat Amalia Nur Chasanah; Linda Ayu Oktoriza; Diana Puspitasari; Satria Afif Naufal Pramudya; Emira Imania Utami; Afrillya Margaretha Mangkawa
Jurnal Pengabdian kepada Masyarakat Nusantara Vol. 7 No. 2 (2026): Edisi Mei - Agustus
Publisher : Lembaga Dongan Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55338/jpkmn.v7i2.8833

Abstract

Siswa Sekolah Menengah Kejuruan (SMK) menghadapi tantangan dalam menentukan pilihan karier setelah lulus, khususnya dalam memilih antara memasuki dunia kerja atau melanjutkan pendidikan ke perguruan tinggi. Keterbatasan informasi, kurangnya bimbingan karier, serta pengaruh eksternal sering menyebabkan ketidaktepatan dalam pemilihan jurusan yang berdampak pada rendahnya motivasi belajar hingga risiko putus studi. Kegiatan pengabdian kepada masyarakat ini bertujuan untuk meningkatkan pemahaman dan kesiapan siswa dalam memilih jurusan dan universitas yang sesuai dengan minat dan bakat melalui workshop pendampingan karier. Metode yang digunakan adalah pendekatan partisipatif dengan tahapan persiapan, pelaksanaan workshop, penerapan teknologi, serta pendampingan dan evaluasi. Hasil kegiatan menunjukkan adanya peningkatan pemahaman siswa terhadap informasi pendidikan tinggi, kemampuan mengenali minat dan bakat, perbedaan perkuliahan  vokasi dan regular, menentukan pekerjaan dan cita-cita, serta keterampilan dalam mengakses informasi digital terkait jurusan dan beasiswa. Selain itu, siswa juga menunjukkan peningkatan kemampuan dalam mengambil keputusan yang lebih rasional terkait pilihan pendidikan. Dengan demikian, program pendampingan karier ini efektif dalam membantu siswa SMK mempersiapkan transisi ke pendidikan tinggi secara lebih terarah dan berkelanjutan.
Co-Authors Afrillya Margaretha Mangkawa Amalia Nur Chasanah Aries Setiawan Awanis Linati Haziroh Diana Aqmala Diana Puspitasari Emira Imania Utami Oktoriza, Linda Ayu