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Imelda Yanti Aidil Fitriana
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Dentistry Health Professions Medicine & Pharmacology Nursing Public Health

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ANALISIS PROSEDUR PELAYANAN ADMINISTRASI TERHADAP WAKTU TUNGGU PASIEN RAWAT JALAN DI POLI UMUM PUSKESMAS MATARAM TAHUN 2024 Imelda Yanti Aidil Fitriana; Lale Ajeng Khalifatun Wardani; Muhammad Habibullah Aminy; Slamet Mardiyanto Rahayu; Fathurrahman; Muhammad Aditya Rachman
Nusadaya Journal of Multidiciplinary Studies Vol. 1 No. 9 (2024): Nusadaya Journal of Multidiciplinary Studies, November 2024
Publisher : LPPM, Akademi Administrasi Rumah Sakit Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.66294/njms.v1i9.63

Abstract

Waiting times for services at the Mataram Community Health Center, both at the registration counter and in the general clinic, generally meet the standards set by the Indonesian Ministry of Health. Most respondents expressed satisfaction with the waiting times they experienced, both during registration (10–15 minutes) and while waiting for services in the general clinic (≤30 minutes). Fifty-six percent of respondents responded positively to the waiting time at the registration counter and 54% to the waiting time in the general clinic. This indicates that the majority of patients have a positive perception of the efficiency of the service provided. However, a small number of patients remained dissatisfied, for reasons possibly related to the workload of medical staff, the queuing system, or service times during peak hours.
Co-Authors Fathurrahman Fathurrahman Lale Ajeng Khalifatun Wardani Muhammad Aditya Rachman Muhammad Habibullah Aminy Slamet Mardiyanto Rahayu