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All Journal Jurnal Humanitas: Katalisator Perubahan dan Inovator Pendidikan
Syarifuddin Darajad
Universitas Muhammadiyah Kupang

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Implementasi Kebijakan Standar Pelayanan Syahbandar (Studi tentang Eksepsi Penumpang sesuai Permenhub Nomor 37 Tahun 2015 di Pelabuhan Pantai Baru Kabupaten Rote Ndao) Usman Lauda Amin; Ahmad Atang; Rahmad Laan; Wahid Hasyim TRA Beni; Syarifuddin Darajad
Jurnal Humanitas: Katalisator Perubahan dan Inovator Pendidikan Vol 12 No 1 (2026): Maret
Publisher : Universitas Hamzanwadi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29408/jhm.v12i1.34111

Abstract

This study aims to describe and analyze the implementation of passenger service standards by the Harbormaster based on the Regulation of the Minister of Transportation Number 37 of 2015 at Pantai Baru Port, Rote Ndao Regency, as well as to examine passengers’ perceptions of the services provided. This research employs a qualitative approach with data collection methods including observation, in-depth interviews, and documentation. Research informants were purposively selected and consisted of Harbormaster officials, port officers, security personnel, the Rote Ndao Regency Transportation Office, and sea transportation passengers. Data analysis was conducted using a descriptive qualitative method through the stages of data reduction, data presentation, and conclusion drawing, with triangulation techniques applied to ensure data validity. The results indicate that the implementation of Harbormaster service standards at Pantai Baru Port has been carried out in accordance with regulatory provisions, particularly in terms of maritime safety and security. However, the implementation of these service standards has not yet been fully optimal, especially regarding facility comfort, queue management, departure punctuality, and transparency of service information. Passengers generally perceive the Harbormaster’s services as fairly good in terms of safety and the friendliness of officers, but they continue to highlight the limited port facilities and the weak information system as the main sources of dissatisfaction. This study concludes that there is a gap between normative service standards and actual service practices in the field, indicating the need for improvements in facilities, strengthening of human resources, and enhancement of communication and service information systems to improve the quality of public services at ports in archipelagic regions.
Ketaatan Pelaporan Kapal pada Stasiun Radio Pantai bagi Keselamatan Pelayaran dalam Perspektif Sosiologi Hukum (Studi Kasus di Kantor Distrik Navigasi Kupang) Arianto Baki Boni; Ahmad Atang; Rahmat Laan; Syarifuddin Darajad; Wahid Hasyim TRA Beni
Jurnal Humanitas: Katalisator Perubahan dan Inovator Pendidikan Vol 12 No 1 (2026): Maret
Publisher : Universitas Hamzanwadi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29408/jhm.v12i1.34124

Abstract

Maritime safety is a crucial aspect of sea transportation that requires effective coordination and communication between vessels and coastal authorities. One of the key instruments in ensuring maritime safety is the routine reporting of vessels to Coastal Radio Stations (CRS). This study aims to analyze the level of vessel compliance in reporting to the CRS and its implications for maritime safety. The research employs a qualitative descriptive approach, with data collected through observation, interviews with CRS officers and ship crew members, and documentation of vessel reporting records. The findings indicate that the level of reporting compliance varies and is influenced by factors such as regulatory awareness, the technical condition of communication equipment, and the safety awareness of ship crews. Insufficient reporting may hinder monitoring processes and delay rapid response to maritime incidents. This study recommends enhanced dissemination of relevant regulations, stricter supervision, and improvements in communication infrastructure as measures to increase reporting compliance and ultimately improve maritime safety.
Co-Authors Ahmad Atang Arianto Baki Boni Laan, Rahmat Rahmad Laan Usman Lauda Amin Wahid Hasyim TRA Beni