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All Journal Jurnal Komunikasi
Nurhidayat, Dedi
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Arts Humanities

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“The boundaries spanning”: How public relations able to bridge between organization and community Muchtar, Khoiruddin; Nurhidayat, Dedi; Suherdiana, Dadan; Rosyidi, Imron; Fitri, Susanti Ainul
Jurnal Komunikasi Vol. 20 No. 1 (2026): VOLUME 20 NO 1 APRIL 2026
Publisher : Program Studi Ilmu Komunikasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20885/komunikasi.vol20.iss1.art3

Abstract

Public relations (PR) plays a crucial role in shaping a positive organizational image and fostering constructive relationships with the public. This study analyzes the PR strategy of the West Java Prosperous Justice Party Regional Leadership Council (DPW PKS) in establishing symmetrical two-way communication with the public. Employing a descriptive qualitative approach and a case study method, data were gathered through in-depth interviews, non-participatory observation, and documentation analysis, then examined thematically. Findings reveal that DPW PKS’s PR effectively bridges the party and the public by promoting transparency, inclusive dialogue, and participatory engagement. Proactive issue management and rapid responses to disinformation sustain the party’s reputation amid dynamic political contexts. Internally, cohesive communication and member welfare reinforce integrity, while externally, collaboration with media, government, and communities enhances credibility and long-term public trust in digital democracy. Keyword: Public Relations, PR strategy, political communication, party legitimacy, issue management.
Co-Authors Dadan Suherdiana, Dadan Fitri, Susanti Ainul Imron Rosyidi, Imron Khoiruddin Muchtar