Dinasti International Journal of Education Management and Social Science
Vol. 7 No. 4 (2026): Dinasti International Journal of Education Management and Social Science (April

Trust Transfer in Social Commerce: The Role of Platform Trust and Seller Trust in Shaping Consumer Behavior in Indonesia

Dede Suleman (Universitas Bunda Mulia)
Wiwin Wianti (Universitas Bina Sarana Informatika)
Devy Sofyanty (Universitas Bina Sarana Informatika)
Raden Ati Haryati (Universitas Bina Sarana Informatika)
Nurzalinar Joesah (Universitas Bina Sarana Informatika)
Lukman Hakim (Universitas Bina Sarana Informatika)



Article Info

Publish Date
28 Apr 2026

Abstract

This study aims to analyze the mechanism of trust transfer in social commerce in Indonesia by examining the influence of trust in the platform and trust in the seller on purchase intention. Based on Trust Transfer Theory, this study develops a model explaining how platform trust transfers to seller trust and influences purchase intention. Data were collected through a survey of 318 consumers who had transacted through social commerce platforms between December 2025 and January 2026. The analysis was conducted using Structural Equation Modeling based on Partial Least Squares. The results show that trust in the platform has a positive and significant effect on trust in the seller. Trust in the seller is proven to be a major determinant of purchase intention and partially mediates the relationship between trust in the platform and purchase intention. The indirect effect through trust in the seller is greater than the direct effect of trust in the platform. These findings confirm that in Indonesian social commerce, the formation of interpersonal trust is a key mechanism linking institutional trust to purchasing behavior.  

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Journal Info

Abbrev

DIJEMSS

Publisher

Subject

Education

Description

Dinasti International Journal of Education Management and Social Science (DIJEMSS) is the scientific journal of educational and social science research published since 2019 by Dinasti Publisher. Dinasti International Journal of Education Management and Social Science (DIJEMSS) articles which ...