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CONTRIBUTION OF MANAGEMENT INFORMATION SYSTEMS IN IMPROVING CUSTOMER RELATIONSHIP MANAGEMENT (CRM) IN E-BUSINESS THROUGH E-COMMERCE SYSTEMS Sri Wahdini; Doni Sutanto; Rayyan Firdaus
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 4 No. 9 (2025): AUGUST
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijset.v4i9.892

Abstract

The development of information technology has driven a major transformation in the business world, especially through the use of e-commerce in carrying out e-business activities. One of the crucial elements in maintaining the competitiveness of digital companies is customer relationship management or Customer Relationship Management (CRM). This article discusses the contribution of Management Information Systems (MIS) in supporting and improving the effectiveness of CRM on e-commerce platforms. By integrating MIS, companies can manage customer data in real-time, analyze consumer behavior, and design more personalized and responsive marketing strategies. Through a qualitative descriptive approach, this article highlights how MIS plays a role in data-based decision making, improving customer service, and building long-term loyalty in the context of e-business. The results of the discussion show that the implementation of a structured and integrated MIS can provide significant added value to the CRM strategy, which ultimately has a positive impact on the growth and sustainability of digital businesses.
IMPLEMENTATION OF MANAGEMENT INFORMATION SYSTEMS TO IMPROVE THE EFFECTIVENESS OF DECISION MAKING Khaira Amelia; Riska Mulfadillah; Rayyan Firdaus
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 4 No. 4 (2025): MARCH
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijset.v4i9.893

Abstract

This study aims to analyze the impact of implementing Management Information Systems (MIS) on the effectiveness of decision making in various organizations. This study uses a mixed methods approach with a case study method. Data were collected through interviews, observations, surveys, and documentation. The results of the study indicate that implementing MIS increases the speed, efficiency, and accuracy of decision making. Analytical data generated by MIS also helps data-based decision making and risk management. However, MIS implementation also faces obstacles such as employee resistance and investment costs. The success of MIS implementation depends on organizational readiness, management support, and good change management.
THE IMPACT OF ARTIFICIAL INTELLIGENCE (AI) ON SYSTEMS MANAGEMENT INFORMATION Ulya Salsabila; Intan Maulina; Rayyan Firdaus
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 4 No. 4 (2025): MARCH
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijset.v4i9.894

Abstract

This study aims to systematically examine the impact of artificial intelligence (AI) on management information systems (MIS). Using the literature review method, relevant scientific articles, industry reports, and case studies are analyzed to identify trends, benefits, challenges, and potentials of AI in the context of MIS. The results of the analysis show that AI has a significant positive impact on operational efficiency, service personalization, and data-driven decision making. However, challenges such as the need for competent human resources, data security risks, and initial investment costs need to be managed properly. Future trends are toward the adoption of cloud-based AI platforms and more transparent and ethical AI technologies. This study provides comprehensive insights for academics and practitioners in understanding and implementing AI in management information systems.
MANAGEMENT INFORMATION SYSTEM DEVELOPMENT STRATEGY TO SUPPORT DIGITAL TRANSFORMATION IN BUSINESS ORGANIZATIONS Rikeniateni; Ryan Fahlevi; Rayyan Firdaus
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 4 No. 4 (2025): MARCH
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijset.v4i9.902

Abstract

Digital transformation has become a critical necessity for business organizations in the era of Industry 4.0. Rapid technological advances require companies to adopt management information systems (MIS) that support operational efficiency, data-driven decision-making, and enhanced competitiveness. This study aims to examine effective strategies for developing management information systems that align with digital transformation efforts in business organizations. The research employs a literature review and case study analysis across various industry sectors. The findings indicate that the successful development of MIS is strongly influenced by digital leadership, top management involvement, adaptive technology integration, and the enhancement of human resource competencies in information technology. This study recommends strategic approaches including the alignment of business goals with IT capabilities, implementation of flexible system architecture, and continuous performance evaluation of the system. These findings are expected to serve as a reference for organizations seeking to develop MIS as part of their digital transformation strategy.
OPTIMIZATION OF MANAGEMENT INFORMATION SYSTEMS IN IMPROVING ACCURACY AND EFFICIENCY OF ACCOUNTING REPORTING: LITERATURE STUDY AND IMPLEMENTATION ANALYSIS Abigail Claudya Sesa; Rayyan Firdaus
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 4 No. 10 (2025): SEPTEMBER
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijset.v4i9.915

Abstract

This study aims to analyze the role of Management Information Systems (MIS) in accounting reporting in the public and private sectors. Through a literature review and a descriptive qualitative approach, it was found that the implementation of MIS significantly contributes to the efficiency, accuracy, and speed of the financial reporting process. This study highlights implementation challenges and system optimization strategies to support better decision-making.
USE OF MANAGEMENT INFORMATION SYSTEMS TO IMPROVE THE EFFECTIVENESS OF HUMAN RESOURCE MANAGEMENT Ira Wahyuni; Athaya Hargita; Rayyan Firdaus
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 4 No. 10 (2025): SEPTEMBER
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijset.v4i10.916

Abstract

Efficient human resource management is a key element in enhancing institutional competitiveness. In today's digital era, the implementation of Management Information Systems (MIS) has become crucial for institutions to manage various aspects of HR, including recruitment, capability development, performance evaluation, and administrative management. This study aims to investigate how the implementation of MIS can improve the effectiveness of HR management, particularly in the context of modern organizations. Through a literature review of various relevant Indonesian journals, the study findings reveal that the implementation of MIS can provide clarity, efficiency, and accuracy of data that supports managerial decision-making related to HR. In addition, MIS also encourages collaboration between divisions, facilitates direct data access, and supports talent development strategies in a more planned manner.
STRATEGY OF THE DEPARTMENT OF COMMUNICATION, INFORMATICS, CODE AND STATISTICS IN PUBLIC INFORMATION SERVICES IN KAPUAS REGENCY Fika Fibriyanita; Normajatun; Utari Nur Fitriani
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 4 No. 9 (2025): AUGUST
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijset.v4i9.917

Abstract

The purpose of this study was to determine the description of the strategy of the Communication, Informatics, Coding and Statistics Office of Kapuas Regency in public information services and the obstacles in providing public information services through the kip.kapuaskab.go.id website portal. The research method uses a qualitative approach with descriptive research. Data were collected by observation, documentation, and interviews with 4 informants. Data analysis using qualitative data analysis. The results showed strategy implemented by the Communication, Informatics, Coding and Statistics Office of Kapuas Regency in public information services through the kip.kapuaskab.go.id website, namely: 1) core strategy, by determining the organizational structure, work system and employee placement based on education, 2) consequence strategy, implemented with giving appreciation, support and reprimand to employees to maintain performance, 3) customer strategy, implemented with standard operating procedures for services and complaints, 4) control strategy, by conducting evaluations through community satisfaction surveys and 5) cultural strategy, habits of mutual cooperation and cooperation by employees in carrying out services. The obstacles to public information services through the website are internet network access and server maintenance down.
Information System Design for Material and Interim Product Store Department in an Indonesian Small Shipyard Firmansyah, Mohammad Rizal; Asri, Syamsul; Fachruddin, Farianto; Wahyuddin, Wahyuddin; Clausthaldi, Fadhil Rizki; Alwi, Muhammad Rusydi; Haris, Muhammad Rezky Pratama; Khalis, Muhammad Risqan
Zona Laut : Jurnal Inovasi Sains Dan Teknologi Kelautan Volume 6, Number 2, July 2025 Edition
Publisher : Departemen Teknik Kelautan Universitas Hasanuddin

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62012/zl.vi.45233

Abstract

The ship production process at shipyards involves complex and critical information that must be managed effectively to ensure timely project completion. Ambiguities or delays in information exchange among departments can result in project setbacks and increased costs, which reduce revenue and undermine competitiveness. To address this, each department involved in ship construction must adopt an information system that ensures efficient communication both internally and across departments. Key information includes requirements for raw materials, consumables, workforce, production facilities, equipment, and the production methods used at each stage—factors that directly affect cost allocation. In many small shipyards across Indonesia, information is still processed and shared manually, leading to significant delays and inefficiencies. There is an urgent need for a digital information system tailored to the specific functions of each department and designed to facilitate smooth interdepartmental interaction. However, prior to system development, it is essential to understand and map the information flows within and between departments. This study focuses on the materials and interim products department, a critical part of the ship production process. The aim is to identify and map the internal information flows of this department and propose a suitable digital information system for implementation in small-scale Indonesian shipyards. By doing so, the research contributes to improving production efficiency and supports digital transformation in the domestic shipbuilding industry.
Keterampilan Sosial Pustakawan dalam Menghadapi Masyarakat Informasi di Era Information Overload Majidah, Maydani Nur; Masruri, Anis
Media Informasi Vol 34 No 1 (2025): Media Informasi
Publisher : Perpustakaan Universitas Gadjah Mada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/mi.v34i1.21491

Abstract

The phenomenon of information overload in the digital era places librarians as information facilitators who must have superior social skills.This research aims to explore the role of librarians' social skills in facing the information society and the challenges that come with it. Social skills such as interpersonal communication, empathy, cooperation, and emotional management are important foundations for creating responsive library services. The research method uses a literature approach by analyzing related literature. The results showed that librarians are not only information providers but also as agents of change. Agent of change that supports information literacy and the wise use of information. In facing the challenges of information overload, librarians must identify community’s information needs, utilize digital technology, and develop the community’s information needs, utilize digital technology, and develop relevant innovative programs. In addition, the development of social skills such as empathy, lobbying, and negotiation skills is needed to build good relationships with the community and stakeholders. This research confirms the importance of librarians' social skills as a core element in library services. The results of this study are expected to provide recommendations for library institutions to design more effective social skills training.
Website-Based Information System Design for Audio Car Service Administration Management at PT. Berkat Audio Perkasa Jaya Putri, Farazayu Nanda; Ramos, Samuel; Sudarsono, Bernadus Gunawan
Journal of Engineering, Technology and Computing (JETCom) Vol. 4 No. 2 (2025): Journal of Engineering, Tecnology and Computing (JETCom)
Publisher : Yayasan Bina Internusa Mabarindo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63893/jetcom.v4i2.56

Abstract

PT Berkat Audio Perkasa Jaya is a company engaged in car audio installation services. The administrative process is still done manually, including customer registration, scheduling, and financial reporting, causing delays and data errors. Therefore, this study aims to design a website-based information system to manage car audio service administration. The methods used include observation, interviews, and literature review. The system is designed using UML modeling and developed using PHP and MySQL. The results show that the developed system can automate administrative processes, increase efficiency, and support real-time decision-making.

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