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The Influence of Service Standards and Work Culture on Customer Satisfaction through Employee Performance : (Case Study on Public Services Recognition of Information Security Consulting Institutions and Certification Institutions at BSSN) Achmad, Fadly; Riau, Dwi Putranto; Akadira, Tora
Ilomata International Journal of Social Science Vol. 6 No. 2 (2025): April 2025
Publisher : Yayasan Ilomata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61194/ijss.v6i2.1701

Abstract

This study examines the impact of service standards and work culture on customer satisfaction through employee performance in recognition of Information Security Consulting Institutions and Certification Institutions service at BSSN. The novelty of this research lies in the composition of variables and models used. Previous studies have analyzed the relationship between service standards, work culture, and customer satisfaction, indicating that both factors positively influence customer satisfaction and employee performance. However, no similar research has been conducted at BSSN, making this study valuable for policy improvements to enhance customer satisfaction through better service standards and provider performance. This research employs a quantitative method using primary data collected from questionnaires distributed to 70 respondents who use BSSN services. Data analysis uses variance-based SEM (PLS) with SMART PLS 3.0. The findings reveal that service standards, work culture, and employee performance positively influence customer satisfaction. All hypotheses are accepted, confirming that service standards and work culture, both individually and simultaneously, positively impact employee performance and customer satisfaction.
Teacher Competence and Motivation to Increase Skills in Using Educational Information Technology Amahoru, Nurdiana; Jusriadi, Edi; Anggoro, Yusuf Alfian Renra
Golden Ratio of Social Science and Education Vol. 4 No. 2 (2024): June - November
Publisher : Manunggal Halim Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52970/grsse.v4i2.468

Abstract

This research phenomenon is due to the low ability of teachers to utilize information technology in learning. The purpose of this research is to find out and analyze the influence of teacher competence on the use of information technology and to determine the influence of motivation teachers' work on the use of information technology in secondary education. Benefit study This It can be a reference source and contribute to the development of the field of human resource management, especially those related to educator competency and motivation and utilization of information technology. Then this research can provide input for secondary education in developing educational technology competencies and how to increase teacher motivation in improving their skills in using information technology. Type study This is study quantitative research approach used is explanatory research. Location study This is on UPT SPF Junior High School Negeri 6 Makassar. The population in this study were all teachers at UPT SPF SMP Negeri 6 Makassar, totaling 50 people. The method used in sampling is saturated sampling, or the entire population is used as a sample is as many as 50 people Because amount population is small everything is sampled. Data analysis used on study is quantitative with multiple Linear regression.  The results of this research show that human resource competence has a positive and significant effect on the use of information technology. Teacher work motivation has a positive and significant effect on the use of information technology.
The Relationship Between Information Access And Traders' Behavior In The Use Of Formalin And Boracx In School Children's Snacks Rizky Amalia Nur’aini; Windi Wulandari
JURNAL KESMAS DAN GIZI (JKG) Vol. 8 No. 1 (2025): Jurnal Kesmas dan Gizi (JKG)
Publisher : Fakultas Kesehatan Masyarakat Institut Kesehatan Medistra Lubuk Pakam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35451/w73edb51

Abstract

Food safety is one of the important issues in public health that affects quality of life, especially for children as the main consumers of school snacks. In this study, formalin and borax were still found in elementary school snacks. The purpose of this study was to analyze the relationship between access to information and the behavior of vendors regarding the use of formalin and borax in snacks sold around elementary schools in the Laweyan area, Surakarta. The research method used a quantitative observational analytical approach with a cross-sectional design, This study used a questionnaire and conducted tests in a microbiology laboratory. The sample consisted of 75 snack vendors selected using total sampling. Data were collected through a questionnaire that had been tested for reliability and validity. The findings revealed that a p-value of <0.05 indicated a statistically significant impact of information access on vendors' behavior. Additionally, the Prevalence Odds Ratio (POR) of 7.543 with a 95% confidence interval (CI) of (2.262–25.149) showed that vendors with good access to information contributed to the use of harmful food additives. Adequate knowledge and education are crucial for changing traders' behavior to prioritize food safety. This study is expected to serve as a reference for enhancing awareness and oversight regarding the use of safe food additives.
Factors Affecting the Implementation of Hospital Information System (HIS) Br Ginting, Setyawati; Felix Kasim; Rahmad Ramadhan Ritonga
JURNAL KESMAS DAN GIZI (JKG) Vol. 8 No. 1 (2025): Jurnal Kesmas dan Gizi (JKG)
Publisher : Fakultas Kesehatan Masyarakat Institut Kesehatan Medistra Lubuk Pakam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35451/jbvaag02

Abstract

Background: The implementation of the Hospital Management Information System (SIMRS) at the Regional Public Hospital of Sidikalang (RSUD Sidikalang) aims to enhance the efficiency and quality of healthcare services. However, technical challenges such as the lack of data integration across units and the readiness of human resources (HR) hinder the success of its implementation. Research Objectives: This study aims to analyze the implementation conditions of SIMRS at RSUD Sidikalang, identify the factors that hinder its success, and provide policy recommendations to improve the system’s efficiency, focusing on HR readiness, technological infrastructure, and hospital management support. Research Methodology: This research uses a quantitative approach with a descriptive correlational design. Data was collected through surveys distributed to 161 employees of RSUD Sidikalang involved in the management of SIMRS. Data analysis was performed using the Chi-Square test to determine the relationship between variables, and multiple logistic regression to analyze the factors most affecting SIMRS implementation. Research Results: The findings indicate that the Human Resources (HR) factor has a significant impact on the success of SIMRS implementation. Respondents who rated HR positively were more likely to assess SIMRS implementation as good. Technology and organizational factors also played a crucial role in enhancing the effectiveness of SIMRS. Conclusion: The success of SIMRS implementation at RSUD Sidikalang heavily depends on HR readiness, the quality of technological infrastructure, and hospital management support. Continuous HR training, adequate technology maintenance, and improved coordination between hospital units are key to maximizing the benefits of SIMRS.
Analysis of the Hospital Information System (SIRS) on the Performance of the Medical Record Unit at RSUD Andi Kusmawan; Reny Aprinawaty; Novita Br Ginting
JURNAL KESMAS DAN GIZI (JKG) Vol. 8 No. 1 (2025): Jurnal Kesmas dan Gizi (JKG)
Publisher : Fakultas Kesehatan Masyarakat Institut Kesehatan Medistra Lubuk Pakam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35451/yegdfg12

Abstract

Background: RSUD Sultan Sulaiman in Serdang Bedagai Regency faces challenges in implementing the Hospital Information System (SIRS), particularly in the medical record unit. Although several departments have started implementing SIRS, manual record-keeping is still practiced in the medical record unit, leading to delays in patient data flow and a lack of coordination between units. Research Objectives: This study aims to analyze the implementation of SIRS at RSUD Sultan Sulaiman, focusing on the medical record unit, and to identify the factors that hinder the system's implementation. This research also provides recommendations to improve the efficiency of medical data management. Research Methodology: This research uses a qualitative approach with descriptive analysis methods. Data was collected through interviews with pharmacy officers, head of the pharmacy department, head of the medical record unit, and direct field observations. Thematic analysis was used to identify the factors hindering and benefiting the implementation of SIRS. Research Results: The implementation of SIRS has expedited administrative processes and improved coordination between units. However, challenges related to human resources, training, and inadequate hardware continue to hinder optimal implementation. Conclusion: Intensive efforts in training, provision of adequate hardware, and regular system evaluation are needed to support the optimal implementation of SIRS, which is expected to improve the efficiency of medical services at RSUD Sultan Sulaiman.
Evaluation of the Implementation of the Generic Regional Health Information System (SIKDA) Using the HOT-Fit Model Approach at Waihoka Community Health Center, Ambon City. Hermawan Saputra; Sindang Arief Salamun; Tati Nurhayati
JURNAL KESMAS DAN GIZI (JKG) Vol. 8 No. 1 (2025): Jurnal Kesmas dan Gizi (JKG)
Publisher : Fakultas Kesehatan Masyarakat Institut Kesehatan Medistra Lubuk Pakam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35451/803dn648

Abstract

Humans, organizations, and technology are essential components in the implementation of the Generic Regional Health Information System (SIKDA). To improve the quality of healthcare services at Waihoka Community Health Center in Ambon, it is expected that fast, precise, and accurate access to information will be available to support policy-making and decision-making in service delivery. This study is a descriptive qualitative research approach using in-depth interviews, observations, and document analysis conducted with seven informants: one key informant from SP3 of the Ambon City Health Office, two main informants (the head of Waihoka Community Health Center and the administrative head responsible for SIKDA), and four supporting informants. The research findings indicate that the implementation of the Generic Regional Health Information System (SIKDA) at Waihoka Community Health Center has not been optimal. Several challenges were identified, including performance issues, a lack of human resources, and limited facilities and infrastructure (computers) in KIA-KAB, MTBS, laboratory, dental clinic, and cashier units. Additionally, there is no official decree appointing SIKDA officers, no guideline books or standard operating procedures (SOPs) for using SIKDA, non-real-time data entry, system errors, and a lack of integration between the P-Care application and the Generic SIKDA system.
Analysis of Success and Barriers to Implementing Health Service Management Information Systems in Indonesia: Case Studies and Recent Literature Review Samura, Jul Asdar Putra
JURNAL KESMAS DAN GIZI (JKG) Vol. 8 No. 1 (2025): Jurnal Kesmas dan Gizi (JKG)
Publisher : Fakultas Kesehatan Masyarakat Institut Kesehatan Medistra Lubuk Pakam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35451/cyf8pg88

Abstract

Digital transformation in healthcare services in Indonesia has encouraged the use of Hospital Management Information Systems (SIMRS) as a crucial instrument for improving service quality, efficiency, and accountability. However, its implementation still faces various technical and non-technical obstacles. This study employed a systematic literature review approach by analyzing ten Google Scholar-indexed articles published between 2022 and 2025. Articles were selected using the keywords "SIMRS," "health management information system," and "health service implementation." Data were analyzed to identify the objectives, benefits, obstacles, and strategies for SIMRS implementation in Indonesia. The review results indicate that SIMRS can improve administrative efficiency, accelerate patient data access, strengthen inter-unit coordination, and improve the accuracy of pharmaceutical services. Determining factors for success include system quality, management support, and government regulations. Obstacles identified include limited infrastructure, low digital literacy among healthcare workers, resistance to change, budget constraints, and poor interoperability between systems. The combined analysis confirms that the success of SIMRS implementation is influenced not only by technological aspects, but also by human resource readiness, managerial support, and government policies. Key challenges recurrent in the literature highlight the need for a holistic approach to strengthening human resource capacity, equitable digital infrastructure, standardizing interoperability, and providing sustainable financing. The implementation of SIMRS in Indonesia has significant potential to improve the quality of healthcare services, but its success depends on an integrated strategy that integrates technology, human resources, management, and regulations. Key recommendations include strengthening digital literacy, investing in infrastructure, establishing national interoperability standards, and fostering multi-stakeholder collaboration to ensure effective, inclusive, and sustainable digitalization of healthcare services.
Analisis Rancang Bangun Sistem Informasi Keuangan Berbasis Website pada CV. Pusat Handicraft Analysis of Financial Information System Website Based on CV. Pusat Handicraft Choirurrozi, Choirurrozi; Arum, Khorifah; Khomeini, Zulhaq
EBBANK Vol 13, No 2 (2023): EBBANK Vol 13, No 2 Desember 2023
Publisher : Sekolah Tinggi Ilmu Ekonomi Bisnis dan Perbankan

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

CV. Pusat Handicraf is a manufacturing company with a broad target market, many transactions make financial records important. To improve the quality of management, a financial technology that is capable of running automatically and providing accurate information is needed. This study aims to analyze the needs of financial information systems and design a system that is able to assist the process of planning, controlling, and evaluating company finances by utilizing the website. The research method used in this study uses a qualitative research method with a descriptive approach. The data used were obtained using observation and interview methods. This research is composed of the stages of business process and resource analysis, needs analysis, financial information system design, feasibility testing, implementation of financial information systems and conclusions. The result of this research is the creation of a website-based financial information system that meets needs and is able to assist in providing financial information that can be used as material for planning,  controlling  and  evaluating  finances  as  well  as supervising all transactions made
Perbandingan Pendidikan Kesehatan dengan Pendekatan Information, Motivation, Behavioral Skills (IMB) terhadap Peningkatan Pengetahuan dan Perilaku Wus dalam Pemeriksaan IVA Test di Posyandu Desa Muara Dua Muara Enim Yuliani, Indah; Epriani, Ety
MAHESA : Malahayati Health Student Journal Vol 5, No 11 (2025): Volume 5 Nomor 11 (2025)
Publisher : Universitas Malahayati

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33024/mahesa.v5i11.19643

Abstract

ABSTRACT According to WHO, the number of cervical cancer sufferers in the world in 2022 will be around 660,000 new cases, and 94% of cervical cancer causes death in women. The highest incidence and mortality rates for cervical cancer are in sub-Saharan Africa, Central America and Southeast Asia. In Indonesia, the number of cervical cancer sufferers is 17.2% with a mortality rate of around 8.8%. One way to prevent cervical cancer is by carrying out an IVA examination. Efforts that can be made to change women's health behavior regarding VIA examinations are by providing health education using the Information, Motivation, Behavioral Skills (IMB) method approach. Knowing the comparison of health education with the Information, Motivation, Behavioral Skills (IMB) approach to increasing the knowledge and behavior of WUS in the IVA test. Quasi experiment with a two group pretest-posttest design. The sampling technique uses random sampling. There is a difference between health education and the IMB approach to increasing the knowledge of WUS in the IVA test at the Muara Dua Muara Enim Village Posyandu (p value 0,000). There is a difference between health education and the IMB approach to improving the behavior of WUS in the IVA test at the Muara Dua Muara Enim Village Posyandu (p value 0,000). There is a difference between health education and the IMB approach to increasing the knowledge and behavior of WUS in the IVA test. It is hoped that the Health Service can facilitate this by creating an outreach program and distributing posters about the VIA Test so that it can increase knowledge and sources of information for women of childbearing age and other communities. Keywords: Health Education, IMB Approach, Knowledge, Behavior, IVA test  ABSTRAK Menurut WHO jumlah penderita kanker servik di dunia tahun 2022 sekitar 660.000 kasus baru, dan 94% kanker serviks penyebab kematian pada wanita. Tingkat kejadian dan kematian kanker serviks tertinggi terdapat di Afrika sub-Sahara, Amerika Tengah, dan Asia Tenggara. Di Indonesia jumlah penderita kanker serviks sebesar 17,2% dengan angka kematian sekitar 8,8%. Pencegahan yang dapat dilakukan pada kanker serviks salah satunya dengan melakukan pemeriksaan IVA. Upaya yang dapat dilakukan untuk merubah perilaku kesehatan wanita tentang pemeriksaan IVA adalah dengan memberikan pendidikan kesehatan dengan pendekatan metode Information, Motivation, Behavioral Skills (IMB).  Mengetahui perbandingan pendidikan kesehatan dengan pendekatan Information, Motivation, Behavioral Skills (IMB) terhadap peningkatan pengetahuan dan perilaku WUS dalam pemeriksaan IVA test. Quasi experiment dengan rancangan two group pretest-posttest design. Teknik pengambilan sampel menggunakan random sampling.Ada perbedaan pendidikan kesehatan dengan pendekatan IMB terhadap peningkatan pengetahuan WUS dalam pemeriksaan IVA test di Posyandu Desa Muara Dua Muara Enim (p value 0,000). Ada perbedaan pendidikan kesehatan dengan pendekatan IMB terhadap peningkatan perilaku WUS dalam pemeriksaan IVA test di Posyandu Desa Muara Dua Muara Enim (p value 0,000). Ada perbedaan pendidikan kesehatan dengan pendekatan IMB terhadap peningkatan pengetahuan dan perilaku WUS dalam pemeriksaan IVA test. Diharapkan Dinas Kesehatan supaya dapat memfasilitasi dengan membuat program penyuluhan dan menyebarkan poster-poster tentang Pemeriksaan IVA Test sehingga dapat meningkatkan pengetahuan dan sumber informasi bagi Watita Usia Subur maupun masyarakat lainnya. Kata Kunci: Pendidikan Kesehatan, Pendekatan IMB, Pengetahuan, Perilaku, IVA Test.
HUMAS PROGRAM FOR THE DEPARTMENT OF INFORMATION COMMUNICATIONS AND HUMAS GOVERNMENT OF DKI JAKARTA IN MONITORING NEWS IN THE REGION DKI JAKARTA Fitriansyah, Fifit
Jurnal Public Relations (J-PR) Vol. 2 No. 2 (2021): Oktober 2021
Publisher : LPPM Universitas Bina Sarana Informatika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31294/jpr.v2i2.482

Abstract

Pentingnya menjaga komunikasi eksternal dan internal dalam menumbuhkan kepercayaan publik kerap disadari oleh humas Pemprov DKI Jakarta, beberapa media lokal maupun nasional merupakan mitra Pemprov DKI Jakarta dalam mampublikasikan informasi-informasi tentang segala sesuatu yang berkaitan dengan Pemprov DKI Jakarta kepada publik nasional maupun publik Jakarta khususnya. Tujuan dari penelitian ini adalah untuk mengetahui bagaimana program Humas Dinas Komunikasi Informatika Dan Kehumasan Pemprov DKI Jakarta Dalam Memonitoring Berita Di Wilayah DKI Jakarta. Metode yang digunakan dalam penelitian ini adalah metode kualitatif deskriptif dengan menggambarkan situasi dan keaadaan yang dijalankan sesuai dengan kondisi apa adanya. Hasil dari penelitian ini adalah program yang dijalankan Humas dalam melakukan monitor terhadap pemberitaan dalam media dilakukan dengan menggunakan pendekatan praktis dalam memonitor media. Salah satu teknik yang paling terkenal, namun sudah jadul, adalah clip counting atau kliping. Untuk mengetahui puas atau tidak publik kepada Pemprov DKI Jakarta, Humas DKI sangat berperan penting untuk menginformasikan dan menanggapi pemberitaan yang ada di Pemprov DKI Jakarta melalui media.  

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