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Customer Satisfaction Analysis Based On SERVQUAL Method to Determine Service Level of Academic Information Systems on Higher Education Buditjahjanto, I Gusti Putu Asto
Khazanah Informatika Vol. 6 No. 2 October 2020
Publisher : Universitas Muhammadiyah Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23917/khif.v6i2.10690

Abstract

Higher education institutions such as universities or institutes that create graduate students with high qualifications must be able to provide the best services to their stakeholders. One kind of higher education service is academic information system services. The service quality level of the academic information system in a university can be decided by measuring the level of users’ perception and the level of users’ expectations that can be fulfilled. As an organization that offers academic information system services, the university must be able to measure the level of academic information system services as an approach to ensure the quality of services. This study aims to determine the level of customer satisfaction index in terms of service of higher education academic information systems using the service quality method. The service quality method is used to identify academic information system services that are analyzed based on the service quality dimensions. The results show that the value of the customer satisfaction index is 77.37% which refers to the satisfied category.
INFORMATION AND COMMUNICATION TECHNOLOGY AND CREATIVE ECONOMY: A CASE FROM INDRAMAYU Susri Adeni; Amiruddin Saleh; Musa Hubeis; Arif Satria
Jurnal Penelitian Komunikasi dan Pembangunan Vol 21, No 2 (2020): Jurnal PIKOM (Penelitian Komunikasi dan Pembangunan)
Publisher : Institution: Ministry of Communication and Information Technology of Republic of Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31346/jpikom.v21i2.2147

Abstract

As Indonesian government endorse of growing creative economy, it also relates to the Information and Communication Technology (ICT) which is growing rapidly in Indonesia. The ICT is used by many people in rural area, especially at coastal area. At coastal area most women work for helping the family income. They produce the fish production. Thus it leads to their creativity in producing new product from fish. This creativity should be enforce by utilizing the ICT in particular for enlarging the market. The case from women in Indramayu District specifically in Indramayu sub-district, a coastal area, becomes locus for this research. This paper examines how women at coastal area produce the fish production becoming a creative economy and how they use the internet? The qualitative research is applied in this research. The result show that most women do not really use the internet, only a few of them utilize the internet to market their product by using social media. In conclusion, ICT cannot be applied maximally in Indramayu except the women are obtaining the media literacy.
Manajemen Risiko Teknologi Informasi pada e-Government: Ulasan Literatur Sistematis (Information Technology Risk Management on e-Government: Systematic Literature Review) Alifiani Kurniati; Lukito Edi Nugroho; Muhammad Nur Rizal
IPTEK-KOM : Jurnal Ilmu Pengetahuan dan Teknologi Komunikasi Vol 22, No 2 (2020): Jurnal IPTEK-KOM (Jurnal Ilmu Pengetahuan dan Teknologi Komunikasi)
Publisher : BPSDMP KOMNFO Yogyakarta, Kementerian Komunikasi dan Informatika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33164/iptekkom.22.2.2020.207-222

Abstract

Manajemen Risiko digunakan sebagai dasar perencanaan dan pengambilan keputusan oleh pimpinan, mengoptimalkan pemanfaatan sumber daya yang dimiliki, serta meminimalisir terjadinya risiko yang dapat merugikan organisasi. Implementasi manajemen risiko pada e-government digunakan untuk meminimalisir risiko serta mengurangi dampak negatif terhadap implementasi e-government. Penelitian ini bermaksud melakukan tinjauan literatur sistematis mengenai implementasi manajemen risiko teknologi informasi yang sesuai standar dalam e-government. Dari hasil analisis konten dan deskriptif terhadap literatur, disimpulkan bahwa implementasi manajemen risiko pada organisasi non-profit (pemerintah) dipengaruhi oleh perencanaan sumber daya teknologi informasi, manajemen, kebijakan dan regulasi serta kinerja organisasi. Proses manajemen risiko pada e-government mengadopsi beberapa standar yang dikeluarkan oleh International Standard Organization (ISO), dan implementasinya dapat diintegrasikan sesuai dengan kondisi dan kebutuhan organisasi.
Pengukuran Kualitas Data Menggunakan Framework Total Data Quality Management (TDQM): Studi Kasus Sistem Informasi Beasiswa Universitas Indonesia (Data Quality Assessment Using the TDQM Framework: A Case Study of University of Indonesia (UI) Scholarship Information System) Susilo Hari Cahyono; Yudho Giri Sucahyo
IPTEK-KOM : Jurnal Ilmu Pengetahuan dan Teknologi Komunikasi Vol 22, No 2 (2020): Jurnal IPTEK-KOM (Jurnal Ilmu Pengetahuan dan Teknologi Komunikasi)
Publisher : BPSDMP KOMNFO Yogyakarta, Kementerian Komunikasi dan Informatika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33164/iptekkom.22.2.2020.193-206

Abstract

Hingga 2014, sistem beasiswa Universitas Indonesia (UI) mengelola sekitar 12.936 penerima beasiswa dengan dana lebih dari 120 miliar dan jumlah ini terus bertambah setiap tahunnya. Proses pendaftaran melalui beasiswa UI memiliki beberapa masalah, karena ada laporan bahwa mahasiswa yang sudah lulus masih bisa mendaftar untuk mendapatkan beasiswa. Penelitian ini dilakukan untuk mengetahui tingkat kualitas data dalam sistem informasi beasiswa UI. Pengukuran kualitas data dilakukan dengan menggunakan metode Total Data Quality Management (TDQM). Pengukuran kualitas data dalam penelitian ini dilakukan dengan menggunakan dimensi kelengkapan, validitas, akurasi, dan keunikan. Hasil pengukuran memperlihatkan bahwa nomor identitas, nomor ponsel, jenis pelamar, alamat tempat tinggal, jenis identitas, dan pendapatan orang tua memiliki nilai kelengkapan di bawah rata-rata. Data NIK dan nomor rekening bank memiliki nilai validitas di bawah rata-rata. Skor IPK memiliki nilai akurasi di bawah rata-rata. NIK, email, nomor ponsel, dan nomor rekening bank memiliki nilai keunikan di bawah rata-rata. Penelitian ini merekomendasikan agar UI dapat segera mengambil langkah strategis untuk meningkatkan dan mengembangkan kualitas data yang mereka miliki, sehingga data dapat menjadi aset yang bermanfaat dan berharga.
Identifying a Convergence between Non-Financial Information and Islamic Accounting for Islamic Decision Usefulness: A Review and Synthesis Ibnu Qizam
Global Review of Islamic Economics and Business Vol 8, No 2 (2020)
Publisher : Faculty of Islamic Economics and Business, State Islamic University Sunan Kalijaga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14421/grieb.2020.082-01

Abstract

This study aims to explore a framework of developing the Islamic decision usefulness (IDU) concept through a review of non-financial information and Islamic accounting under the Accounting and Auditing Organization for Islamic Financial Institutions (AAOIFI) literature for convergence and the extent to which this convergence will inspire future empirical-research opportunities for the increased Islamic decision usefulness (IIDU). Exploring and delineating historically non-financial information literature to be linked with Islamic accounting trends through content analysis, this study suggests that decision usefulness of non-financial information has flourished from being complementary to the strategic role of information, adopting the ideas of creating shared value (CSV), and sustainable value-creation (SVC). To this point, the enhancement of decision usefulness emitted from non-financial information and Islamic accounting literature points to the same pole (convergence), exposing the firms’ relevant-sustainable shared-value for 3Ps (profit, people, and planet) blended with Islamic accounting concepts, whereby welcoming many future empirical-research opportunities for the increased Islamic decision usefulness (IIDU).
The Effect of Information Gain Feature Selection for Hoax Identification in Twitter Using Classification Method Support Vector Machine Isep Mumu Mubaroq; Erwin Budi Setiawan
Indonesia Journal on Computing (Indo-JC) Vol. 5 No. 2 (2020): September, 2020
Publisher : School of Computing, Telkom University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34818/INDOJC.2020.5.2.499

Abstract

Nowadays social media twitter is popular media for news dissemination. News has elements that can be distinguished types of news, such as hoax that has elements of panic, worry, and anxiety that can have a significant impact in various fields of social, economic, educational, and political. Hoax prevention efforts need as possible before news viral, by to be developed method with functions to identify and hoax analyze. in this research we have proposed an approach Machine Learning with method Support Vector Machine (SVM) supported by feature selection Information Gain (IG) added Term Frequency–Inverse Document Frequency (TF-IDF) for word weighting system performance is very optimal in increasing accuracy by 37,51%, with accuracy reaching 96.55%.
Implementation Information Gain Feature Selection for Hoax News Detection on Twitter using Convolutional Neural Network (CNN) Husnul Khotimah Farid; Erwin Budi Setiawan; Isman Kurniawan
Indonesia Journal on Computing (Indo-JC) Vol. 5 No. 3 (2020): December, 2020
Publisher : School of Computing, Telkom University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34818/INDOJC.2020.5.3.506

Abstract

The development of information and communication technology is currently increased, especially related to social media. Nowadays, many people get information through social media, especially Twitter, because of its easy access and it doesn't cost much. However, it has a negative impact in the form of spreading fake news or hoaxes that are difficult to detect. In this research, the authors developed a hoax news detection model using the Convolutional Neural Network and the TF-IDF weighting method. Feature selection is performed using Information Gain with various features, such as unigram, bigram, trigram and a combination of the three. Testing is done with 3 scenarios, classification, classification by weighting, classification by weighting and feature selection. The parameter used in the information gain feature selection is the threshold 0.8. The results showed that the classification by weighting and feature selection produced the highest accuracy that is equal to 95.56% on the unigram + bigram features with a comparison of training data and test data 50:50.
PELATIHAN PENINGKATAN KUALITAS EVALUASI PEMBELAJARAN BAHASA ARAB BERBASIS INFORMATION DAN COMMUNICATION TECHNOLOGY (ICT) UNTUK PENGAJAR BAHASA ARAB Fauzi, Moh. Fery; Fatoni, Ahmad; Anindiati, Irma
Jurnal Terapan Abdimas Vol 5, No 2 (2020)
Publisher : UNIVERSITAS PGRI MADIUN

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25273/jta.v5i2.5620

Abstract

Abstract. Information and communication technology (ICT) have an important role in teaching and learning activities, especially in learning assessment. Instructional assessment is one of a series of learning activities aimed at correcting, controlling the extent to which learning objectives have been achieved. Instructional assessment can be done with the help of computers and the internet so that the management of learning outcomes becomes easier, faster, and real time. The technology that can be used in the assessment process is such as edmodo, google quiz, hot potatoes, quiz creator. But in reality, most learning activities that teachers use are still conventional. That is due to the lack of knowledge and mastery of teachers on the use of information and communication technology, especially in instructional assessment. Therefore, there is a need for training on the use of ICT-based Instructional assessment to improve teachers’ competency. The approach method used assistance that includes socialization, workshops, training, hands-on practice, and evaluation. The results obtained state that evaluation of learning is very important for a program and purpose, both educational, learning, or training programs.Abstrak. Teknologi informasi dan komunikasi memiliki peranan penting dalam kegiatan belajar mengajar terutama dalam evaluasi pembelajaran. evaluasi pembelajaran merupakan salah satu rangkaian dalam kegiatan pembelajaran yang bertujuan untuk mengoresksi, mengontrol sejauh mana tujuan pembelajaran telah dicapai.  Evaluasi pembelajaran dapat dilakukan dengan bantuan komputer serta internet sehingga pengelolaan hasil belajar pun menjadi lebih mudah, cepat dan real time. Adapun teknologi yang dapat digunakan dalam proses evaluasi tersebut seperti edmodo, google quiz, hot potatoes, quiz creator. Akan tetapi realitanya, kebanyakan kegiatan pembelajaran yang digunakan guru sekarang masih konvensional. Hal itu disebabkan minimnya pengetahuan dan penguasaan guru terhadap pemanfaatan teknologi informasi dan komunikasi terutama dalam evaluasi pembelajaran. Oleh sebab itu perlu adanya pelatihan pemanfaatan evaluasi pembelajaran berbasis ICT meningkatkan kompetensi guru. Metode pendekatan yang digunakan adalah pendampingan yang meliputi sosialisasi, workshop, pelatihan, praktik langsung, dan evaluasi. Hasil yang didapatkan menyatakan bahwa evaluasi pembelajaran sangat penting untuk suatu program dan tujuan, baik program pendidikan, pembelajaran, atau pun pelatihan.
THE INFLUENCE OF BEHAVIOR INTENTION, PERSONAL AUTONOMY, ACCESSIBILITY OF INFORMATION, AND SOCIAL SUPPORT ON THE COMPLIANCE OF THE USE OF PPE AT PT. PLN Fanny Tri Cahyani; Sri Widati
The Indonesian Journal of Public Health Vol. 16 No. 1 (2021): THE INDONESIAN JOURNAL OF PUBLIC HEALTH
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (308.173 KB) | DOI: 10.20473/ijph.v16i1.2021.112-123

Abstract

The International Labor Organization states that more than 250,000,000 workplace accidents, more than 160,000,000 become ill because of hazards caused by the workplace, and 1,200,000 workers died due to their workplaces each year. Workplaces that have high levels of danger can cause harm to workers, and thus, companies as well. One effort to reduce the risk of danger is the use of Personal Protective Equipment (PPE). Compliance with the use of PPE is influenced by many factors. This study aims to analyze the influence of behavioral intention, personal autonomy, accessibility of information, and social support in complying with the use of PPE. This study was analytic observational and used the cross-sectional research design. The population of this research, amounting to 44 workers, were all employees at PT. PLN. The sample size was 41 samples selected using the simple random sampling method. This study shows (1) behavioral intention had no effect on compliance with the use of PPE (sig.= 0.581), and (2) personal autonomy had no effect on compliance with the use of PPE (sig. = 0.075). Meanwhile, (3) social support had no effect on compliance with the use of PPE (sig. = 0.575). However, accessibility of information affected the use of PPE (sig. = 0.042). To maintain compliance with the use of PPE, researchers suggest to continue health promotion, conduct monitors, and implement a reward and punishment system for workers.Keywords: accessibility of information, behavior intention, personal autonomy, personal protective equipment, social support 
ANALYSIS OF DESIGN AND IMPLEMENTATION OF INFORMATION SYSTEM OF LIBRARY OF UIN SUNAN KALIJAGA JOGYAKARTA Hendra Junawan
IQRA`: Jurnal Ilmu Perpustakaan dan Informasi (e-Journal) Vol 14, No 2 (2020)
Publisher : UIN Sumatera Utara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30829/iqra.v14i2.7698

Abstract

The purpose of writing this article is to find out how to design and implement the Information System of the Sunan Kalijaga State Islamic University Yogyakarta Library which is supported by the System Development Life Cycle (SDLC). The method used in this study is the type of field research that is "field research" which has the nature of skin research and data collection techniques with direct observation and information obtained through documentation in the field. The results and discussion in this article show that CYPRUS (Library Information System) has the task of collecting, processing, preserving, reinventing information, borrowing and returning books in the circulation section, already using information technology to store data and library collections, in the design process This library information system also uses the MySQL database in streamlining the library information system, and from the plan, it can be used by the admin and librarian and the results are shown in the library information system design show that there is data collection on the members, login columns, member data types, display reports free library, and display collection returns and borrowing columns.Design and Implementation, Library Information System.

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