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Pengaruh E-Service Quality Dan Information Quality Terhadap E-Satisfaction Dan Dampaknya Terhadap E-Loyalty
Jurnal Ilmu Manajemen Mulawarman (JIMM) Vol 5, No 4 (2020)
Publisher : Fakultas Ekonomi Dan Bisnis Universitas Mulawarman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29264/jimm.v5i4.8346

Tujuan dari penelitian ini yaitu untuk mengetahui pengaruh pengaruh kualitas layanan elektronik dan kualitas informasi terhadap kepuasan elektronik dan dampaknya terhadap loyalitas elektronik konsumen shopee, penelitian ini menggunakan teknik purposive sampling yaitu kuesioner dengan pertimbangan-pertimbangan tertentu. Kuesioner berhasil dikumpulkan dan diolah menggunakan metode Structural Equation Modeling dengan program SmartPLS. Hasil Penelitian menunjukan (1) kualitas layanan elektronik memiliki pengaruh signifikan terhadap kepuasan elektronik, (2) kualitas layanan elektronik berpengaruh tidak signifikan terhadap loyalitas elektronik, (3) Kualitas Informasi berpengaruh signifikan terhadap kualitas layanan elektronik, (4) kualitas informasi berpengaruh tidak signifikan terhadap loyalitas elektronik, (5) kepuasan elektronik memiliki pengaruh signifikan terhadap loyalitas elektronik.

Cultivating Safety in the Information Technology Era Endah Kumala Dewi; Fathul Himam; Achmad Sobirin
Gadjah Mada Journal of Psychology (GamaJoP) Vol 6, No 2 (2020)
Publisher : Faculty of Psychology, Universitas Gadjah Mada

In the information technology era, the banking industry must compete in an external environment characterized by high levels of uncertainty, complexity and change. Accidents in high-risk manufacturing organizations are generally related to safety studies. The researcher attempted to study "accidents" due to network vulnerabilities in IT-based organizations using the safety concept. This qualitative study is important because it provides analysis of IT support for organizational development. This study used multi-case study and grounded research approaches. The process of developing an information safety climate is considered an alternative solution other than technology. The study revealed that normal accident theory can be used to explain accidents in IT-based organizations. The process of developing an information security climate in banking organizations is categorized as the emergency type. The manifestation of information safety climate is attentiveness, accountability, ethical sensitivity, integrity and sustainability. Phases that need to be undergone in cultivating the safety climate are: adaptation, learning, awareness to risk, and resilience. Thus, it can be concluded that the climate of an IT-based organization is different from the climate of a non technology-based organization.

Implementation of Inaportnet Information Technology and Service Performance on User Satisfaction Prasadja Ricardianto; Dedeh Suryani; Honny Fiva Akira Sembiring; Erni Pratiwi Perwitasari; Tri Mulyani Setyowati; Sri Mulyono; Devi Marlita
International Journal of Applied Business and International Management Vol 7, No 2 (2022): August 2022
Publisher : AIBPM Publisher

The purpose of this study is to know and analyze implementation of Inaportnet Information Technology and service performance on user satisfaction at Tanjung Priok Port. The Implementation of Inaportnet at a port is aimed at improving ship and cargo services at the port so as to enhance the competitiveness of Indonesian ports. The study uses a quantitative method with path analysis. The number of research samples is as many as 62 port service user. The result of the hypothetical test on the research shows the information technology system it is expected that the system can assist the activity processes of a port and reduce the high cost in the port sector, and through Information Technology it can monitor the port activities which still need improvement

Information Sharing, Informal Contracts, and Supply Chain Performance of SMEs in Gunung Kidul Regency, Indonesia Yuli Liestyana; Hadi Oetomo; Tri Wahyuningsih; Muhamad Kiki Ariyanto
International Journal of Applied Business and International Management Vol 7, No 1 (2022): April 2022
Publisher : AIBPM Publisher

Supply chain performance refers to the activities to meet the end customer's requirements. This study aims to analyze the effect of information sharing and informal contracts on supply chain performance with trust as a mediating variable in silver-making SMEs in Pelemgede, Sodo, Paliyan, Gunung Kidul Regency, Special Region of Yogyakarta, Indonesia. Data were collected using a questionnaire. This study used PLS with SmartPLS 3.0 software to analyze the hypothesis. The findings indicate information sharing has a positive impact on trust. Also, trust positively impacts supply chain performance, trust mediates the impact of information sharing on supply chain performance, and the effects of informal contracts on supply chain performance. Advanced research can be done by applying the study in other SMEs fields

Effectiveness of Accounting Information Systems and the Affecting Factors Ni Putu Lisa Ernawatiningsih; Putu Kepramareni
International Journal of Applied Business and International Management Vol 4, No 2 (2019): August 2019
Publisher : AIBPM Publisher

The development of technology in the era of globalization accompanied by the development of technology-based information systems has undergone rapid changes. Accounting information systems are considered an important factor in the sustainability and success of an organization. Accounting information systems can be said to be effective if the system is able to produce information in a timely, accurate and reliable manner. This study aims to obtain empirical evidence of the effects of incentives, level of education, experience and skills on the effectiveness of accounting information systems. The method used in sampling is to use a purposive sampling method with criteria for sampling employees who have implemented a computer-based accounting information system and utilize information technology in carrying out their daily tasks. The data analysis technique used is multiple linear regression analysis techniques. Based on the results of data analysis, it can be concluded that incentives, levels of education, experience, and skills have a positive effect on efektiveness accounting information systems at PT. Angkasa Pura Logistics.

Study of Satisfaction of Information System Users in Study Program (SIMPRODI) in Gorontalo State University Rizan Machmud
International Journal of Applied Business and International Management Vol 3, No 2 (2018): December 2018
Publisher : AIBPM Publisher

The rapid development of Information Technology (IT) today provides many conveniences in various forms of business, including the service business. System User Satisfaction (User satisfaction) is the response and feedback that the user raises after using the information system. This study aims to obtain empirical evidence regarding the use of SIMPRODI application products and how SIMPRODI can provide good services for students. The survey research method was carried out and the data collected was 252 data. The data was then analyzed by PLS-SEM. The results showed that the quality of the system did not have a significant effect on the SIMPRODI intention to use, but the quality of information and quality of service was significant on the intention to use, then when the intention to use was higher the user satisfaction was better and vice versa when the SIMPRODI user satisfaction was high then intention to use is also getting higher.

Electronic Word of Mouth as A Motivation Tool in Searching, Using Information and Travel Decision: An Empirical Study in Shiraz Pour, Roya Sadat Alavi; Darani, Hadi Rafiei; Rahnama, Ali
International Journal of Tourism and Hospitality in Asia Pasific Vol 3, No 2 (2020): June 2020
Publisher : AIBPM Publisher

This paper conducts an overview of electronic word-of-mouth (eWOM), and will argue about eWOM function to form attitudes about a destination, and purchasing inclinations, and the decision-making process as a whole. Data were collected by an electronic questionnaire. For testing hypothesizes, modeling of structural equations and correlation coefficient, which conducted by AMOS and SPSS is used. The sample is chosen based on three factors. Among hypothesises, three hypotheses are approved. That means the eWOM has noticeable effects on customers’ attitudes and experience. Also, the disapproval of other hypotheses showed that the eWOM effect on the customers’ satisfaction and purchase intentions is low and should be evaluated in the contribution of other factors.

Information Access for Community Through Electronic Media for Improving the Knowledge of Fish Cultivation in Rebaq Rinding Village, Muara Muntai Sub-District, Kutai Kartanegara, East Kalimantan Eko Sugiharto; Eko Sugiharto
Journal of the Community Development in Asia (JCDA) Vol 4, No 2 (2021): Journal of The Community Development in Asia (JCDA)
Publisher : AIBPM Publisher

Accessing information through electronic media is unfamiliar thing for the community since it is essential in improving their insight in order to support the increase of their fish production. This research was performed in Rebaq Rinding Village, Muara Muntai Sub-District Kutai Kartanegara District. Census method was used in this research, employing 30 fish cultivators in Rebaq Rinding Village. The objective of this research is to find out the type of information media used by fish cultivator community. This research found that the electronic information accessed by the community of fish cultivator in Rebaq Rinding Village is in the form of mobile phone and television. Among the information they access includes entertainment, watching youtube, searching for recent information and watching television. In terms of information concerning fishery, they access information of how to spawn fish correctly and how to make natural feed for the fish.

Evaluation of a Mobile SMS based Twitter Information Service for Rural communities: A Case study of Ipologama Vidatha Resource Center, Sri Lanka Ranhotige Madhavi Sandhyalekha Wijerathna; Uvasara Dissanayake; Sapna Navaratne; Darshana Gunawardena
Journal of the Community Development in Asia (JCDA) Vol 3, No 3 (2020): Journal of The Community Development in Asia (JCDA)
Publisher : AIBPM Publisher

Mobile phones have been effectively used to fulfill the information needs of rural communities in different contexts. This study was aimed to assess the effectiveness of a mobile-based twitter information dissemination service implemented by the Vidatha Resource Center, Ipologama, Sri Lanka applying the Technology Acceptance Model. Fifty-six respondents who have been using the service were selected for the study. Data were collected through an interview schedule. According to the results, the service was useful, easy to use and cost-effective depicting the potential use of such systems to fulfill the information needs of the rural communities.

User Satisfaction of Accounting Information System Using Multiple Linear Regression Analysis Ni Putu Lisa Ernawatiningsih; I Putu Edy Arizona
International Journal of Accounting & Finance in Asia Pasific (IJAFAP) Vol 4, No 3 (2021): International Journal of Accounting & Finance in Asia Pasific (IJAFAP) October 2
Publisher : AIBPM Publisher

The development of information systems is closely related to accounting which is useful for the operations of every organization. Almost every company uses information system to carry out their activities today. The information system will continue to develop and getting more advanced. This study aims to test and obtain empirical evidence of influence of information system quality, service quality, perceived usefulness, and top management support on user satisfaction of accounting information systems at Sakajaja Makmur Abadi Company. The sample in this study was 38 employees determining based on the side purposive method. The analytical tool using multiple linear regression analysis. The result showed variables of information system quality, service quality, perceived usefulness has a positive effect on user satisfaction of accounting information systems, while the variable top management support has no effect on user satisfaction of accounting information systems.

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