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Widya Cipta : Jurnal Sekretari dan Manajemen

widyacipta
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Published by Universitas Bina Sarana Informatika

ISSN : 25500805 EISSN : 25500791 DOI : -

Core Subject : Science, Social,

Decision Sciences, Operations Research & Management Social Sciences

Widyacipta: Jurnal Sekretari dan Manajemen dipublikasi mulai tahun 2017 dengan P-ISSN: 2550-0805 E-ISSN: 2550-0791 memuat tulisan ilmiah tentang gagasan konseptual, kajian, aplikasi teori, studi kepustakaan, dan hasil penelitian yang mempunyai fokus pada perkembangan manajemen, sosial, kesekretarisan, ekonomi, dan bisnis.

Arjuna Subject : -

Articles 229 Documents

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PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN (ORANG TUA MURID TAAM AISYAH BANDUNG) Wendy Muliadi; Muhammad Irsyad Raspati
Widya Cipta - Jurnal Sekretari dan Manajemen Vol 3, No 2 (2019): September 2019
Publisher : Universitas Bina Sarana Informatika

The purpose of this study was to determine service quality, customer satisfaction, and to determine its influence on service quality on customer satisfaction, and to determine the importance of service quality to customer satisfaction at Taam Aisyah. The research method used is descriptive analysis method and associative analysis. The data used are primary data and secondary data, by making observations and giving questionnaires to respondents. The sampling technique in this study was a census technique questionnaire. The sample in this study amounted to 33 respondents. This study proves that the service quality received at Taam Aisyah is in very good condition with an achievement level of 141.84 expected service quality is in very good condition with an achievement rate of 145.78 with an increase in the Spearman Rating ranking which can amount to ρ = (+) 0.728 positive results if the quality of service is good then satisfaction will increase, based on Champion criteria is strong enough, service quality is only able to increase by 52.99% on customer satisfaction.

Implementasi Penerapan Motivasi Kerja dan Kinerja Karyawan Terhadap Peningkatan Produktifitas Kerja Nurvi Oktiani; Etika Sabariah; Saridawati Saridawati; Priska Caroline
Widya Cipta - Jurnal Sekretari dan Manajemen Vol 3, No 2 (2019): September 2019
Publisher : Universitas Bina Sarana Informatika

Peningkatan produktifitas kerja merupakan salah satu tujuan yang sangat penting bagi organisasi dengan adanya peningkatan produktifitas akan memberikan keuntungan bagi organisasi, produktivitas kerja dapat diupayakan dengan pengelolaan organisasi dengan mampu mengadopsi secara positif dari proses penilaian kinerja yang meliputi teknik motivasi untuk meningkatkan moralitas karyawan, metode yang digunakan dalam penelitian ini adalah dengan Desain penelitian dilakukan secara kuantitatif dengan teknik pengambilan sampling non probability sampling, melalui sampling purposive, Teknik analisis Regresi Linear berganda, adapun dalam penelitian ini dilakukan pengujian asumsi klasik yang terdiri dari uji reliabilitas, uji validitas, uji Normalitas, Uji Multikolinearitas, uji heteroskedasitas, Uji Autokorelasi, uji regresi partial dan uji regresi linear, jumlah sample dalam penelitian ini berjumlah 80 orang yang merupakan karyawan dari hasil penelitian diperoleh bahwa terdapat hubungan dan pengaruh antara motivasi kerja dan kinerja karyawan terhadap produktifitas kerja, dari hasil penelitian juga dinyatakan bahwa variabel motivasi kerja merupakan faktor yang dominan dan signifikan dalam menentukan produktifitas kerja., oleh sebab itu perusahaan dapat melakukan pengelolaan pemberian kompensasi, memperhatikan lingkungan kerja, kebebasan dalam memberikan Ide- ide dan gagasan baru, kebebasan dalam memberikan kritik dan saran, membangun atau meningkatkan serta kamampuan dan keahlian, peningkatan Prestasi Kerja karyawan dengan memberikan peluang atau jalan karir (path way) , mendidik kemandirian karyawan, serta memberikan kebebasan bagi karyawan untuk lebih berinovasi dan memberikan gagasan baru agar dapat meningkatkan produktifitas kerja

PERILAKU CYBERLOAFING DITINJAU DARI PSYCHOLOGICAL CAPITAL DAN ADVERSITY QUOTIENT Devy Sofyanty
Widya Cipta - Jurnal Sekretari dan Manajemen Vol 3, No 2 (2019): September 2019
Publisher : Universitas Bina Sarana Informatika

Abstract- Cyberloafing is the behavior of employees who use corporate or private internet for purposes that have nothing to do with work and are carried out during office hours. Assessing cyberloafing behavior in companies, institutions or organizations is important to minimize or even eliminate the factors that cause cyberloafing behavior. This study aims to examine and analyze empirically the influence of psychological capital and adversity quotient on cyberloafing behavior. The research method uses quantitative methods while the data collection technique is done through interviews and questionnaires, while the sampling technique used in this study uses purposive sampling technique. The subjects in this study were 150 employees in the Ministry of Energy and Mineral Resources of the Republic of Indonesia. Data were analyzed using multiple linear regression. Based on the results of the analysis, the following findings were obtained: (1) simultaneously psychological capital and adversity quotient negative and significant impact on cyberloafing behavior, (2) partially psychological capital negative and significant impact on cyberloafing behavior, (3) partially adversity quotient negative and significant impact on cyberloafing behavior. Keywords: Psychological Capital, Adversity Quotient, Cyberloafing Behavior

Kualitas Pelayanan Pemasangan Listrik Prabayar Pada PT. PLN (Persero) Area Pelayanan Banyumanik Semarang Dini Setyorini
Widya Cipta - Jurnal Sekretari dan Manajemen Vol 3, No 2 (2019): September 2019
Publisher : Universitas Bina Sarana Informatika

Abstract – It cannot be denied that at present the public service is a concern of the public. Ordinary public service come from agencies that serve the community for the needs of every community. This study aims to determine quality of service for prepaid electricity installation at PT. PLN (Persero) Banyumanik Semarang service area. Analysis of the data used is a score interpretation (IS) obtained from respondents. Respondents numbered 80 people using purposive sampling. While to complete this research, the author also uses secondary data obtained from various existing sources. Based on the results of the research conducted it can be concluded that the dimensions that show service quality include tangibles ( direct evidence), reliability, responsiveness, assurance and emphaty show a strong interpretation where customers feel satisfied with the quality service of PT. PLN (Persero) Banyumanik Semarang service area.Key words : quality, service, satisfaction

Pengaruh Bauran Pemasaran Jasa dan Citra Merek terhadap Reputasi Penyelenggara Jasa Pendidikan lady diana warpindyastuti
Widya Cipta - Jurnal Sekretari dan Manajemen Vol 3, No 2 (2019): September 2019
Publisher : Universitas Bina Sarana Informatika

Marketing strategy is needed in any business, no exception in the business of education. But for marketing public schools and school image is needed to shape the reputation of the school so that parents are interested in sending their children to the state school. Madrasah Ibtidaiyah Negeri 18 Jakarta also attaches importance to the Service Marketing Mix and Brand Image to build its reputation. So the purpose of this research is to find out how big the influence of Service Marketing Mix and Brand Image both separately (partial) and jointly (simultaneously) on the Reputation of Educational Service Providers in Madrasah Ibtidaiyah Negeri 18 Jakarta. This study uses a quantitative method with a questionnaire of 83 samples from 480 parents of students at Madrasah Ibtidaiyah Negeri 18 Jakarta. Then, the regression equation formula is determined after the validity test, reliability test, normality test, multicollinearity test, heterokedastisitas, and correlation test on each questionnaire results and scores for both the dependent variable and the independent variable. The results showed that the Marketing Mix of Services and Brand Image both separately and together significantly affected the Reputation of Providers of Educational Services in Jakarta 18 Madrasah Ibtidaiyah with 99% accuracy.

Peran Media Sosial Sebagai Upaya Pemasaran Bisnis Online Shop Pada Online Shop Antler MakeUp - @antler.makeup Rusdiono Rusdiono
Widya Cipta - Jurnal Sekretari dan Manajemen Vol 3, No 2 (2019): September 2019
Publisher : Universitas Bina Sarana Informatika

The purpose of this study was to study the Role of Social Media as an Online Store Business Marketing Effort. This study used a descriptive type of research using qualitative. The research subject is the Online Shop Seller Antler MakeUp which provides information about facts or opinions. @ Antler.makeup on Instagram, @ antler. Make your own selling MakeUp with famous brands not Original but have original grade or really like the original makeup. What attracts the attention of this research is that social media from @antlermakeup is very thematic and neat, this is one of the factors that will influence interested people from online shopping to buy through social media. What's more interesting in Antler MakeUp is always reviewing merchandise in detail in the form of videos or photos on Insta-story, a good form of marketing done by Antler Makeup is to write clearly in the bio description. Viewed from social media @ antler. Using Instagram proved that social media is now very proven in making online shops. However, online social media stores must be very well organized, have an interesting and consistent theme to attract customers to buy goods at online stores. Online business, indeed much easier and cheaper compared to ordinary stores, in terms of business capital, most of the funds can be settled. Keywords: Internet, Social Media, Social Media Marketing, Online Stores,

Analisis Pelaksanaan Pencatatan Petty Cash (Kas Kecil) Pada PT MNI Entertainment Jakarta Pusat Eulin Karlina; Fajri Ariandi; Siti Dedeh Humaeroh; Rini Martiwi
Widya Cipta - Jurnal Sekretari dan Manajemen Vol 3, No 2 (2019): September 2019
Publisher : Universitas Bina Sarana Informatika

Each company must have a cash section formed, and the cash portion will be assisted by a petty cash section signed by the petty cash implementation officer and related functions to assist operational performance directly. transactions that occur are not very complicated, but must carry out management properly and thoroughly based on the operating procedures of the existing company. For this reason, the author tries to make a final assignment regarding the recording of petty cash at PT MNI Entertainment, Central Jakarta. The method used in this study is to use a qualitative descriptive method with data collection techniques through observation, interviews and documentation. The registration of petty cash at PT MNI Entertainment Central Jakarta is by using the imperst method, which in this method the determination of the amount of petty cash funds is always fixed in the period. In the implementation of the Petty Cash there are implementation procedures and several records that are applied to carry out operational activities such as the establishment of a petty cash fund, and refill petty cash funds.

Pengaruh Kualitas Pelayanan, Servicescape dan Harga Terhadap Kepuasan Konsumen Vina Islami
Widya Cipta - Jurnal Sekretari dan Manajemen Vol 3, No 2 (2019): September 2019
Publisher : Universitas Bina Sarana Informatika

Globalization now has a big impact on people's lives, especially seen from their lifestyle. The mindset of a developing and changing society does not escape the influence of technological progress. Facing competition, companies must be able to place their products in the midst of intense business competition. Consumers today are smarter and selective in choosing the goods and services used. This study aims to examine the effect of service quality, servicescape, and prices on consumer satisfaction at consumers of Jasmine Beauty Clinic Bogor.This study used a survey research design on respondents by distributing questionnaires to consumers of Jasmine Beauty Clinic Bogor. The population of this study was the Bogor community who took care at Jasmine Beauty Clinic Bogor. The sample in this study amounted to 120 respondents using a purposive sampling technique with the criteria of respondents having done treatment at Jasmine Beauty Clinic Bogor and aged over 17 years. The data collection technique uses a questionnaire with a Likert scale, each of which has been tested and has met the validity and reliability requirements. Data analysis using multiple linear regression and hypothesis testing using the partial significance test (t test).The results of multiple linear regression analysis with SPSS version 16 show that service quality, servicescape, and prices partially have a positive and significant effect on customer satisfaction. Keywords: service quality, servicescape, price and customer satisfaction.

PERIZINAN TENAGA KERJA ASING, KEBIJAKAN DAN IMPLEMENTASINYA Nurhidayati Nurhidayati
Widya Cipta - Jurnal Sekretari dan Manajemen Vol 3, No 2 (2019): September 2019
Publisher : Universitas Bina Sarana Informatika

Penyederhanaan perizinan tenaga kerja asing (TKA) yang masuk ke Indonesia adalah sebagai –salah satu upaya yang dilakukan oleh Pemerintah Indonesia dalam rangka mendatangkan investasi asing.untuk membiayai pembangunan nasional. Masuknya investasi asing selalu terkait dengan masuknya tenaga kerja asing ke Indonesia. Regulasi mengenai tenaga kerja asing diatur dalam Undang-Undang No.13 Tahun 2003 tentang Ketenagakerjaan. Untuk melaksanakan undang-undang tersebut dibuatlah Peraturan Presiden, Peraturan Menteri Tenaga Kerja, serta Keputusan Menteri Tenaga Kerja. Pembahasan dalam penulisan ini bertujuan mengetahui tentang perizinan tenaga kerja asing dan peraturan perundangan yang mengaturnya serta pelaksanaan tentang perizinan tega kerja asing. Penelitian ini bersifat deskriptif kualitatif melalui pendekatan yuridis normatif,. Data diperoleh melalui studi kepustakaan. Perizinan tenaga kerja asing saat ini lebih mudah karena dapat dilakukan secara Online Namun demikian dalam undang-undang dan peraturan pelaksananya mengatur secara ketat tentang persyaratan bagi tenaga kerja asing. Dalam prakteknya masih terjadi pelanggaran perizinan dan penggunaan tenaga kerja asing. Bahkan banyak tenaga kerja asing yang tidak memenuhi syarat sebagai tenaga kerja seperti buruh kasar (unskills worker) bekerja di Indonesia.Untuk mengatasinya perlu pengawasan secara ketat dari berbagai institusi yang terkait serta membatasi tenaga kerja asing yang masuk Indonesia. Hanya tenaga kerja asing yang memiliki keahlian yang dapat bekerja di Indonesia

Prokrastinasi Kerja ditinjau dari Kepuasan Kerja dan Iklim Organisasi Devy Sofyanty
Widya Cipta - Jurnal Sekretari dan Manajemen Vol 4, No 1 (2020): Maret 2020
Publisher : Universitas Bina Sarana Informatika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31294/widyacipta.v4i1.6919

Prokrastinasi kerja adalah perilaku dimana pegawai menunda pekerjaan mereka dengan sengaja, baik untuk memulai pekerjaan, mengerjakan atau menyelesaikan pekerjaan yang telah menjadi tanggung jawabnya. Mengkaji perilaku prokrastinasi kerja pada suatu perusahaan atau instansi menjadi penting untuk meminimaliasi atau bahkan meniadakan factor-faktor pencetus prokrastinasi kerja. Penelitian ini bertujuan untuk menguji secara empiris pengaruh kepuasan kerja dan iklim organisasi secara parsial maupun simultan terhadap prokrastinasi kerja. Penelitian ini dilakukan di Kementrian Komunikasi dan Informatika Republik Indonesia. Metode pengumpulan data menggunakan angket dan wawancara. Analisis data menggunakan regresi linier berganda. Berdasarkan hasil penelitian, maka didapatkan temuan sebagai berikut: (1) secara bersama-sama atau simultan kepuasan kerja dan iklim organisasi berpengaruh terhadap prokrastinasi kerja, (2) secara parsial kepuasan kerja berpengaruh negative dan signifikan terhadap prokrastinasi kerja, (3) secara parsial iklim organisasi berpengaruh negative dan signifikan terhadap prokrastinasi kerja

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Contact Name
Agus Junaidi

Contact Email
agus.asj@bsi.ac.id

Phone
-

Journal Mail Official
jurnal.widyacipta@bsi.ac.id

Editorial Address
-

Location
Kota adm. jakarta barat,

Dki jakarta

INDONESIA