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Solidaritas
Published by Universitas Slamet Riyadi
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Core Subject : Education,
Education
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Articles 685 Documents
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THE SERVICE PERFORMANCE OF PUBLIC TRANSPORTATION TYPE OF MOTOR VEHICLE TESTING IN TRANSPORTATION SERVICE OF SUKOHARJO REGENCY Sallimi, Adhi Latief
Solidaritas Vol 2, No 2 (2018)
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Abstract

ABSTRACT This research aimed to describe the Service Performance of Public Transportation Type of Motor Vehicle Testing in Transportation Service of Sukoharjo Regency using 11 indicators of service performance that that were then simplified by the author into some sub indicators of service performance.This study was a qualitative research. Techniques of collecting data used were direct interview with service users and service providers and documentation. The types of data used were primary and secondary ones; the informants were selected with certain consideration, those actually know the problems or called key informants. The result of research showed that the service performance of motor vehicle testing in Transportation Service of Sukoharjo Regency, viewed from tangibility, had been adequate despite some weaknesses regarding less broad waiting room regarding security, there had been 2 security guards in transportation service of Sukoharjo Regency, but in vehicle testing, there had been no security guard.Keywords: Performance, Service, Credibility, Responsiveness  
KEGIATAN MEDIA RELATIONS FAVEHOTEL SEBAGAI UPAYA PUBLIKASI DI MEDIA MASSA Dr. Dian Esti N, M.Si, Dra. Nurnawati H.H, M.Si, Tri Pujowati,
Solidaritas Vol 2, No 1 (2018)
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ABSTRACT Frank Jefkins says media relations is an attempt to reach publications to inform activities about his company. Media relations is shown by Favehotel Solos public relations activities in the form of press release, press conference (press conference), and on radio talkshow (radio broadcast). The purpose of this study provides the understanding that good and interesting writing will help in the process of preparing the news by the mass media who do coverage. In addition, a personally built relationship will also help, such as the relationship between public relations practitioners and journalists. News coverage in the mass media is not just in print and online media, electronic media such as radio is also influential, when seeing most of the local community still believe the voice of broadcasters and radio stations can provide its own stimulants. This research uses qualitative descriptive. Informants are public relations, journalists / journalists, sales and marketing departments, visitors. Research results menunujukkan, public relations professionalism or public relations in packaging information or activities in writing press releases and build relationships with the mass media is very helpful in obtaining a place of news, so as to obtain positive public opinion.Kata Kunci : Public Relations, Media Relations, Press Release, Radio
THE PERFORMANCE OF YOUTH, SPORT, AND TOURISM SERVICE (DISPORA) IN DEVELOPING TOURIST POTENCY IN WONOGIRI REGENCY (A Case Study on Tourism Division of Youth, Sport, and Tourism Service of Wonogiri Regency) Winarti, Joko Suranto, Ida Rahayu Ningsih,
Solidaritas Vol 2, No 3 (2018)
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Abstract

ABSTRACT  This research aimed to analyze the organizational performance of Youth, Sport, and Tourism Service (Dispora) of Wonogiri Regency, particularly in tourism division. This study was a descriptive qualitative research with case study method. Techniques of collecting data used were: (1) observation, (2) interview, and (3) documentation. To measure the performance of public organization, in this research the author employed five indicators developed by Agus Dwiyanto, et al., consisting of: (1) productivity, (2) service quality, (3) responsibility, (4) responsiveness, and (5) accountability, while the analysis model used was an interactive one developed by Mathew B, Miles, A. Michael Huberman and Johnny Saldana encompassing: (1) data collection/reflection, (2) data display, (3) data reduction, and (4) Conclusion.   Overall, the result of research was good, as indicated with the following results: (1) the performance of tourism division in DISPORA of Wonogiri Regency, viewed from productivity aspect, was fair (sufficiently good) and had been effective; (2) the performance of tourism division in DISPORA of Wonogiri Regency, viewed from service quality, was still low; (3) the performance of tourism division in DISPORA of Wonogiri Regency, viewed from Responsiveness, was sufficiently good (fair); (4) the performance of tourism division in DISPORA of Wonogiri Regency, viewed from Responsibility, had been good; and (5) the performance of tourism division in DISPORA of Wonogiri Regency, viewed from Accountability, had been sufficiently good (fair).  Keywords: Performance, Organization, Tourism
THE PERFORMANCE OF YOUTH, SPORT, AND TOURISM SERVICE (DISPORA) IN DEVELOPING TOURIST POTENCY IN WONOGIRI REGENCY (A Case Study on Tourism Division of Youth, Sport, and Tourism Service of Wonogiri Regency) Winarti, Joko Suranto, Ida Rahayu Ningsih
Solidaritas Vol 2, No 2 (2018)
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Abstract

ABSTRACT  This research aimed to analyze the organizational performance of Youth, Sport, and Tourism Service (Dispora) of Wonogiri Regency, particularly in tourism division. This study was a descriptive qualitative research with case study method. Techniques of collecting data used were: (1) observation, (2) interview, and (3) documentation. To measure the performance of public organization, in this research the author employed five indicators developed by Agus Dwiyanto, et al., consisting of: (1) productivity, (2) service quality, (3) responsibility, (4) responsiveness, and (5) accountability, while the analysis model used was an interactive one developed by Mathew B, Miles, A. Michael Huberman and Johnny Saldana encompassing: (1) data collection/reflection, (2) data display, (3) data reduction, and (4) Conclusion.   Overall, the result of research was good, as indicated with the following results: (1) the performance of tourism division in DISPORA of Wonogiri Regency, viewed from productivity aspect, was fair (sufficiently good) and had been effective; (2) the performance of tourism division in DISPORA of Wonogiri Regency, viewed from service quality, was still low; (3) the performance of tourism division in DISPORA of Wonogiri Regency, viewed from Responsiveness, was sufficiently good (fair); (4) the performance of tourism division in DISPORA of Wonogiri Regency, viewed from Responsibility, had been good; and (5) the performance of tourism division in DISPORA of Wonogiri Regency, viewed from Accountability, had been sufficiently good (fair).  Keywords: Performance, Organization, Tourism
KUALITAS PELAYANAN PEMBUATAN KK/ KARTU KELUARGA DI KECAMATAN BATURETNO, KABUPATEN WONOGIRI Liliek Winarni, Joko Suranto, Faizal Dhoni Susilo,
Solidaritas Vol 2, No 1 (2018)
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Abstract

This research aims to analyze the quality of service of making family card (KK) in Subdistrict Office Baturetno District Wonogori by using a theory of And (in the Lukman, 1999:8) about 10 dimensions of service quality improvement which then simplifies researchers in 7 dimensions of service quality improvement.The quality of public services according to Kotler (2000:25) service quality is the totality of characteristics of the goods and services showed its ability to satisfy the needs of customers, both of which appear to be obvious or hidden.The type of research used in this research is descriptive qualitative approach. As for the data collection techniques namely direct interviews with users and service providers, and documentation. The type of data in this study using primary data and secondary data.The results of this study showed that the quality of service provided by an employee of the Office of the Subdistrict of Baturetno dimensions timeliness is in compliance, in other words services already provided in a timely manner, to the dimensions of the accuracy of the service provider parties considered has not been accurate in giving pelayanankepada the community, to the dimension of the politeness and kerahaman is in compliance even very sesua, this means that service providers are already providing service with friendly and courteous. For dimensions of responsibility, the user services already give a good response. This means that the service provider is already responsible for give a service, for ease of service of process dimension of service users felt it was appropriate. This means services provided through a process that is easily understood by the user of the service, to the dimension of comfort, service users are already comfortable with the Environment Ministry, to dimension attributes, services supporting service users felt it was appropriate to their expectations.See the results of the 7 dimensions of service quality above, then researchers may conclude that the Ministry of the family card (KK) is in compliance with the wishes of the user/community service. This means that the services provided by the Subdistrict is said to be already qualified Baturetno. Key Words: Quality, Service, Family Card.
MOTIVASI YANG MENDASARI LOYALITAS PEMBACA HARIAN JOGLOSEMAR DI KECAMATAN KARANGMALANG SRAGEN Bedjo Sukarno, Nurnawati H.H, Tetuko Widiantoro,
Solidaritas Vol 2, No 1 (2018)
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Abstract

ABSTRACK Located in District Karangmalang Sragen regency, this research uses the theory proposed by Blummer that is the motive of media usage is the cognitive orientation that is information needs, diversi is the need for entertainment, and raises the personal identity of the reader. Technique of collecting data obtained by purposive sampling through interview with informant, observation and document. The data validity test is obtained by triangulation of data, as well as data analysis technique using interactive modeling technique by Miles and Huberman.The need for information is a motivation that encourages the readers loyalty and puts Daily JOGLOSEMAR as a medium to meet the needs of information and news. Daily JOGLOSEMAR also provide entertainment, it can be a means of relaxation of saturation and give pleasure to the reader. Harian JOGLOSEMAR also took part in growing the personal identity of its readers. With the articles presented, readers can obtain information to build their self-concept, world view, and views about human nature. Keywords: loyalty, motivation, reader, newspaper
MEDIA PERIKLANAN YAMAHA PANGGUNG (Studi Deskriptif Kualitatif Media Periklanan Yamaha Panggung Motor Solo dengan Keputusan Membeli di Masyarakat Kecamatan Jebres dan Banjarsari) Herning Suryo S, Nurnawati H.H, Barkah Jodi Prasetya,
Solidaritas Vol 2, No 2 (2018)
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Abstract

ABSTRAKPenelitian ini bertujuan untuk menggambarkan media periklanan Yamaha panggung motor solo dengan keputusan membeli pada kecamatan jebres dan banjarsari. Karena media periklanan yang di gunakan Yamaha panggung motor mengenalkan produknya di daerah kecamatan tersebut. Seperti halnya media iklan baliho mendominasi di pasang di depan dealer dan pinggir jalan oleh Yamaha panggung, penjualan pada tahun 2016 - 2017 meningkat. Metode penelitian menggunakan jenis penelitian deskriptif kualitatif, teknik pengumpulan data dokumentasi, observasi dan wawancara kepada key informan dan informan. Hasil penelitian media instagram lebih mempengaruhi konsumen tentang produk terbaru. Media iklan cetak baliho, banner dan brosur ini memberikan informasi produk Yamaha panggung motor terbaru saat berada dijalan, saat mengadakan event dan membuat ketertarikan terhadap produk yang baru berupa bentuk dan warna, lalu memberikan informasi dan mempengaruhi konsumen tentang DP promo, harga dan cicilan motor untuk berniat membeli. Dari berbagai faktor media yang di tawarkan oleh Yamaha panggung motor pada akhirnya media cetak dan elektronik bisa mempengaruhi keputusan membeli.Kata kunci : media periklanan, Yamaha panggung motor, keputusan membeli
MANAJEMEN PELAYANAN INSTALASI FARMASI RSUD DR. MOEWARDI SURAKARTA TAHUN 2017 Joko Pramono, Joko Suranto, Anggih Aribawa,
Solidaritas Vol 2, No 2 (2018)
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ABSTRACT Rumusan Masalah dalam Penelitian ini adalah “Bagaimana manajemen pelayanan instalasi Farmasi RSUD dr. Moewardi. Tujuan dari penelitian ini adalah Untuk menganalisis manajemen pelayanan instalasi Farmasi RSUD dr. Moewardi Surakarta Penelitian ini merupakan penelitian deskriptif  yang didukung oleh data kualitatif. Penelitian dilakukan di RSUD DR. Moewardi di Surakarta. Dari hasil penelitian dapat disimpulkan bahwa: Manajemen Pelayanan instalasi farmasi RSUD Moewardi menerapkan Fungsi-Fungsi Manajemen Pelayanan  yaitu:Fungsi Perencanaan; Fungsi pengorganisasian;Fungsi Pengarahan; dan Fungsi pengawasan; . Masalah Manajemen pelayanan di Instalasi Farmasi RSUD Dr.Moewardi di antaranya : Penanganan dalam menanggapi Keluhan Para pegawai yang kurang efektif dalam Konseling Pegawai, serta ketidaksesuaian antara Standart yang dipakai dalam Pengawasan dengan Fleksibilitas Pengawasan menyebabkan menurunnya kinerja pegawai . karena itu dibutuhkan penelitian untuk membenahi Manajemen pelayanan di Instalasi Farmasi RSUD Dr.MoewardiProblem formulation in this research is “ How is The Management Services of Pharmaceutical Installation at Regional public hospital Dr. Moewardi in 2017 .the purpose of this research is to Analyzes The Management Services of Pharmaceutical Installation at Regional public hospital Dr. Moewardi in 2017. This research is a descriptive research supported by qualitative data. This research was conducted at Regional public hospital Dr. Moewardi in Surakarta. From the research results can be concluded that: The Management Services of Pharmaceutical Installation at Regional public hospital Dr. Moewardi is Implementing Service management functions Including:  function of Planing, Function of Organizing,function of Directing, and Function of Controlling. The Problem that found in The Management Services of Pharmaceutical Installation at Regional public hospital Dr. Moewardi Consist of: the ineffectiveness of handling in response to the employees complaints in Employees counseling, Also Incompatibility between the Standart that used in the Controlling Functions and the Flexibility of the Controlling Functions causing a decrease in Employees Working Performance. Because of that it takes Research to fix Management Services of Pharmaceutical Installation at Regional public hospital Dr. MoewardiKeyword: Management, Pharmaceutical Installation, Regional public hospital Dr. Moewardi
KOMUNIKASI ANTAR BUDAYA ETNIS JAWA DENGAN ETNIS TIONGHOA DALAM PROSESI GREBEG SUDIRO DI KAMPUNG SUDIROPRAJAN SURAKARTA Maya Sekarwangi, Nurnawati Hindra, Sri Lestari,
Solidaritas Vol 2, No 1 (2018)
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Abstract

ABSTRACTGrebeg Sudiro was created as new culture to unite assimilation of Javanese and Chinese ethnics existing in Surakarta. This cultural rite was held by Sudiroprajan multiethnic people to unite Javanese and Chinese Ethnics in Jebres Sub District, Surakarta City in 2007. Sudiroprajan village is called as Chinese (Pecinan) village in Surakarta. Different Javanese and Chinese traditions were combined well and merrily as two large ethnics composing Sudiroprajan community in Grebeg Sudiro helped with participation by outsiders. In this Grebeg Sudiro there were Buk Teko and Kue Keranjang particularly as the symbols that should exist every year.The method employed in this research was descriptive qualitative one with scientific research approach aiming to conceive a phenomenon in social context naturally by emphasizing on an in-depth communication interaction process between author and phenomenon studied. To complete the data, the author interviewed the informants to answer her questions. Limited book and other supporting literature, and many people not knowing or recognizing Grebeg Sudiro cultural rite were the reasons of why this research was important to conduct, thereby can be the basis of more in-depth research in the future. This research was very closely related to Communication Science, particularly Cross-culture Communication in order to realize the peaceful life in this world. Grebeg Sudiro was a connector to connect the messages from communicator (Sudiroprajan people) to communicant (Surakarta people). The message of Grebeg Sudiro was communicated by means of communication symbol such as gunungan, jodang karya seni, art carnival, annual theme. The communication symbol was coupled in the frame of community unity in Surakarta City. Keywords: Cross-Culture Communication, Grebeg Sudiro Procession
PELUANG DAN ANCAMAN PROGRAM STUDI DIPLOMA III MANAJEMEN ADMINISTRASI UNIVERSITAS SEBELAS MARET SURAKARTA DALAM PENINGKATAN KOMPETENSI MAHASISWA Sukoco, Johan Bhimo
Solidaritas Vol 2, No 3 (2018)
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Abstract

ABSTRAK Peluang (Opportunity) dan Ancaman (Threat), merupakan kedua indikator yang tidak terpisahkan dalam analisis SWOT. SWOT Analysis, meliputi Strength, Weakness, Opportunity, dan Threat. Penelitian ini berfokus mengkaji analisis peluang dan ancaman dari Program Studi Diploma III Manajemen Administrasi Universitas Sebelas Maret Surakarta. Kajian peluang dan ancaman di program studi ini akan dikaitkan dengan peningkatan kompetensi mahasiswa. Hal ini menjadi penting, dikarenakan tujuan berdirinya program tsudi ialah memperoleh output mahasiswa yang memiliki kompetensi yang baik.  Kata kunci : peluang, ancaman, Strategi, SWOT.

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