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INDONESIA
Indonesian Journal of Information System
Published by Universitas Atma Jaya Yogyakarta
ISSN : 26230119     EISSN : 26232308     DOI : -
Core Subject : Science,
Computer Science & IT
Arjuna Subject : -
Articles 192 Documents
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Developing Home Service System; Business Process Reengineering for Motorcycle Workshop Yudhi Windarto; Rebecca Hersant; Endi Putro
Indonesian Journal of Information Systems Vol. 3 No. 2 (2021): February 2021
Publisher : Program Studi Sistem Informasi Universitas Atma Jaya Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24002/ijis.v3i2.4144

Abstract

Business Organizations always strive for their self to reach business sustainability. There are various dynamic challenges in business environment that must be respond by each organization. Organizational responds for each challenge very decisive to organization’s business sustainability in the future. For now, in this Covid 19 pandemic situation each organization must creative and innovative to change and modify their business model in order to survive. Motorcycle workshop was one of the SME that affected by Covid 19 pandemic, because government policy to restriction activity of people and social distancing. Decreasing customers of motorcycle workshop and to respond the situation bring up the idea to reengineering business model. Home service system was selected as alternative solution to strive for survive in this situation, of course, by implementing a good health protocol. This system was built with a mobile application as a tool in reservation and managing customers service schedules. With this system customers do not have to come and queue at the workshop, so it will be safer in this pandemic situation. Not all services can be served with this system, only minor, moderate and routine repairs that can be served with this system. The payment transaction process is carried out on the spot according to the calculations by the system. With this new business process model, it is hoped that it will be the right solution for consumers and workshops so that they can remain productive in the midst of the Covid 19 pandemic.
The Influence of E-Service Quality, and Customer Satisfaction On Go-Send Customer Loyalty In Surabaya Alexander Wirapraja; Handy Aribowo; Eddy Triswanto Setyoadi
Indonesian Journal of Information Systems Vol. 3 No. 2 (2021): February 2021
Publisher : Program Studi Sistem Informasi Universitas Atma Jaya Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24002/ijis.v3i2.4191

Abstract

The shipping industry is currently one of the vital aspects of industrial business, especially in the current Covid-19 pandemic era. Delivery of goods, both products and foodstuffs, can be done quickly by using courier services that can be accessed through online media such as personal gadgets, namely computers and smartphones. One of the features of GO-Jek Indonesia is a courier service called Go-Send, the problem that arises is that there is competition in the same line of business, causing consumers to have many choices when making deliveries. Measuring the level of loyalty makes researchers interested in measuring Go-Send users' perceptions of the level of customer loyalty as measured by e-service quality and customer satisfaction. This study used a quantitative method using a questionnaire with a Likert scale measurement and a sample of 109 respondents was obtained which was then measured using the Structural-Equation-Modeling (SEM) method with a 95% confidence level. The results of this study indicate that Go-Send user loyalty is positively and significantly influenced by customer satisfaction and the level of e-service quality.
Web Vulnerability Through Cross Site Scripting (XSS) Detection with OWASP Security Shepherd Ripto Mukti Wibowo; Aruji Sulaksono
Indonesian Journal of Information Systems Vol. 3 No. 2 (2021): February 2021
Publisher : Program Studi Sistem Informasi Universitas Atma Jaya Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24002/ijis.v3i2.4192

Abstract

Web applications are needed as a solution to the use of internet technology that can be accessed globally, capable of displaying information that is rich in content, cost effective, easy to use and can also be accessed by anyone, anytime and anywhere. In the second quarter of 2020, Wearesocial released information related to internet users in the world around 4.54 billion with 59% penetration. People become very dependent on the internet and also technology. This condition was also triggered due to the Covid-19 pandemic.One thing that becomes an issue on website application security is internet attacks on website platforms and we never expected the vulnerability. One type of attack or security threat that often arises and often occurs is Cross Site Scripting (XSS). XSS is one of Top 10 Open Web Application Security Projects (OWASP) lists.There are several alternatives that we can use to prevent cyber-attack. OWASP Security Shepherd can be used as a way to prevent XSS attacks. The OWASP Security Shepherd project allows users to learn or develop their manual penetration testing skills. In this research, there are several case examples or challenges that we can use as a simulation of the role of OWASP Security Shepherd to detect this XSS. The purpose of this paper is to conduct a brief and clear review of technology on OWASP Security Shepherd. This technology was chosen as an appropriate and inexpensive alternative for users to ward off XSS attacks.
SCRM Analysis of PT. SupermarketBangunan with a Balanced Scorecard Approach Daniel Hadrian Yohandy; Gilbert Gutabaga Hungilo
Indonesian Journal of Information Systems Vol. 3 No. 2 (2021): February 2021
Publisher : Program Studi Sistem Informasi Universitas Atma Jaya Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24002/ijis.v3i2.4204

Abstract

The use of social media is increasingly varied and full of innovation along with the development of information technology. Initially it was intended as a means of communicating in the digital world and socializing with other people without being limited by distance and time, but now it is starting to have value in the business world. The earliest known and used examples are usage for promotions, advertisements, and info about new services. However, as companies become aware of the value of social relationships with customers, social media is again taking part for companies to maintain relationships with their customers. For business purposes, risk is a problem that must be minimized and even avoided. The application of social media in business is still risky and a standard assessment is needed to assess whether the return value that will be obtained is worth it or not. Therefore, this research uses a case study of a building materials PT in implementing Social Customer Relationship Management in business processes and assesses it using the standards of the Balanced Scorecard.
Long Term Orientation Moderating Effect on Acceptance of Jogja Smart Service in Countries with Pragmatic Society Julius Galih Prima Negara
Indonesian Journal of Information Systems Vol. 3 No. 2 (2021): February 2021
Publisher : Program Studi Sistem Informasi Universitas Atma Jaya Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24002/ijis.v3i2.4232

Abstract

The government and stakeholders with smart city concept can take advantage of communication technology, a network that has grown rapidly to date for all the needs of urban challenges. The challenges of government services that must be shortened, cut distances, and information disclosure can begin to be resolved with the concept of a smart city with its various products. The technology acceptance model combined with the cultural moderator has been used by several researchers for acceptance testing, one of which is this paper. Research and survey data collection were processed using Smart PLS 3.2 with Sequential Equation Modeling in Yogyakarta, Indonesia. This is unique to discuss because the p-value of Long Term Orientation (LT) is 0.386 which means that it does not significantly moderate behavior. This is interesting to be presented in publications, because Indonesia is a country with a high Long Term orientation value or a pragmatic society. Pragmatic societies tend to be more flexible in adjusting traditions, with the current context, and easy to adapt. Our supporting findings are that respondents who have tried using JSS are still given the opportunity to use conventional methods in government services.
Social Media and the COVID-19: South African and Zimbabwean Netizens’ Response to a Pandemic Murimo Bethel Mutanga; Oswelled Ureke; Tarirai Chani
Indonesian Journal of Information Systems Vol. 4 No. 1 (2021): August 2021
Publisher : Program Studi Sistem Informasi Universitas Atma Jaya Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24002/ijis.v4i1.4338

Abstract

Since the end of 2019, the world faced a major health crisis in the form of the Coronavirus (COVID-19) pandemic. To mitigate the impact of the pandemic, governments across the globe instituted measures such as restricting local and international travel and in many cases, ordering citizens to stay indoors. Considering the social and economic impact of these restrictions it becomes crucial to investigate internet citizens’ (netizens) perception about the precautionary measures adopted. The study is anchored in the digital public sphere theory, which treats social media applications as virtual platforms where netizens commune to share ideas and debate about issues that affect them. Social media platforms already have critical public views on the current pandemic. However, the majority of this data is unstructured and difficult to interpret. Natural language processing (NLP), on the other hand, makes the task of gathering and analysing vast amounts of textual data feasible. Extracting structured knowledge from natural language, however, comes with unique challenges due to diverse linguistic properties including abbreviation, spelling mistakes, punctuations, stop words and non-standard text. In this work, The Latent Dirichlet Allocation (LDA) algorithm was applied to tweeter data to extract topics discussed by netzens from Zimbabwe and South Africa.  The primary focus of this paper, is to comparatively explore the variety of topics that occupied twitter communities from the two countries. We examine whether or not the national identities that define and differentiate citizens of these countries also exist on Twitter as evident in the emerging topics. Furthermore, this work investigated public opinion by analysing how citizens discuss the issues around the COVID-19 pandemic on social media
Digital Simulation as a Design Method of Artificial Lighting for Prayer Rooms Frengky Benediktus Ola; Brigitta Michelle
Indonesian Journal of Information Systems Vol. 4 No. 1 (2021): August 2021
Publisher : Program Studi Sistem Informasi Universitas Atma Jaya Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24002/ijis.v4i1.4392

Abstract

This article aims to describe the results of the lighting design for the prayer room using a simulation method to answer the needs of function and ambience. In general, the lighting design for prayer rooms does not use an integrated approach. A common problem faced by prayer rooms, especially churches and chapels, is too glaring or too dim in some cases. The results of the community service activities in the form of lighting planning for the Church of Santa Theresia Sedayu and Chapel of SMA de Britto with the digital simulation method expect to provide an overview of designing lighting with a more measured method that can meet the needs of the ambience. Lighting simulation in both cases uses DIALux Evo software. The simulation result shows that the lighting design meets lighting standards and is able to provide a sacred atmosphere. Concerning the study, solving lighting problems with the digital simulation as the method is more scalable and can meet the ambience needs. Field measurements of the lighting design results can be carried out in the future to measure the simulation's level of achievement and validation.
The Adoption of Blended Learning in Non-Formal Education Using Extended Technology Acceptance Model Ridho Kurniawan; Edwin Pramana; Herman Budianto
Indonesian Journal of Information Systems Vol. 4 No. 1 (2021): August 2021
Publisher : Program Studi Sistem Informasi Universitas Atma Jaya Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24002/ijis.v4i1.4415

Abstract

This study aims to determine the influencing factors for understanding the intention of the learners in Non-Formal Education to use Blended Learning. In addition, it aims to investigate the relationships of the factors in a theoretical model. This study was conducted due to the lack of research in the world that discusses the adoption of Blended Learning in Non-Formal Education in Developing Countries such as Indonesia. Blended Learning at Non-Formal Education in the Covid-19 era is needed because the education institution has a limited place to accommodate more learners. A questionnaire based on google form was used to collect data. A sample of 566 users of Blended Learning from Non-Formal Education Institutions in Indonesia were used.  All variables from the theoretical model are measured using existing scales.  Structural Equation Model (SEM) was used to analyze the theoretical model.  SPSS and Amos were used as the software tools. This research contributes to the theoretical understanding of Blended Learning adoption as well as practice and provide guidance for Non-Formal Education to successfully implementing Blended Learning in their institutions. From the thirteen initial hypotheses, there are nine significant hypotheses. Three hypotheses with the largest magnitude are SI -> PU, CE -> PEU, and PU -> BI.  SI is the most influencing factor in the adoption of blended learning at non-formal education institutions.
Online Review Analysis TriggeringHype in the Motion Picture Industry Timothy Rey Laheba; Paulus Wisnu Anggoro
Indonesian Journal of Information Systems Vol. 4 No. 1 (2021): August 2021
Publisher : Program Studi Sistem Informasi Universitas Atma Jaya Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24002/ijis.v4i1.4528

Abstract

Competition in the motion picture industry continues to intensify at a very rapid pace. This phenomenon makes the production house continue to try to look for new ways to maximize revenue from the short life cycle of a film. One of the variables currently playing a larger role in decision-making to watch a film is a review. Two types of reviews are often used in the motion picture industry, namely the reviews from critics and fellow consumers. This study tries to see whose review will trigger a hype or buzz that much needed in the motion picture industry. Data from 219 respondents were collected to see their response regarding a review and whose review will encourage them to talk about a film to their peers and ultimately create the hype needed by a film. There are different perceptions for reviews given by critics, and fellow consumers with reviews from fellow consumers have greater potential to create and ignite hype in the motion picture industry.
Student Perceptions Analysis of Online Learning: A Machine Learning Approach Hari Suparwito; Agnes Maria Polina; Markus Budiraharjo
Indonesian Journal of Information Systems Vol. 4 No. 1 (2021): August 2021
Publisher : Program Studi Sistem Informasi Universitas Atma Jaya Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24002/ijis.v4i1.4594

Abstract

The covid-19 pandemic is currently occurring affects almost all aspects of life, including education. School From Home (SFH) is one of the ways to prevent the spread of Covid-19. The face-to-face learning method in class turns into online learning using information technology facilities. Even though there are many barriers to implementing classes online, online learning provides a new perspective for students' learning process. One of the factors for the online learning process's success is the interaction between the two main actors in the learning process, i.e., lecturers and students. The study's purpose was to analyze students' perceptions of the online learning process. The research data were obtained from a student questionnaire, which included five main criteria in the learning process: 1) self-management aspects, 2) personal efforts, 3) technology utilization, 4) perceptions of self-roles, and 5) perceptions of the role of the lecturer. Students provide an assessment through a questionnaire about the online learning methods they experience during the Covid-19 pandemic. The random forest algorithm was applied to examine data. The study results were focused on three main criteria (variable importance) that affect students' perceptions of the online learning process. The results described that the students' satisfaction in online learning is influenced by 1) The relationship between students and lecturers. 2) The learning materials need to be changed and adapted to the online learning method; 3) The use of technology to access online learning. The study contributes to improving the online learning method for the student.

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