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Management and Economics Journal (MEC-J)

mec
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Published by Universitas Islam Negeri Maulana Malik Ibrahim Malang

ISSN : 25993402 EISSN : 25989537 DOI : -

Core Subject : Economy, Science, Social,

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

Management and Economics Journal (MEC-J) is a peer-reviewed and open access journal that focuses on management and economics fields. This journal publishes original articles, reviews, and also interesting case reports. Letters and commentaries of our published articles are welcome. Subjects suitable for publication include but are not limited to the fields of Marketing Management, Finance Management, Strategic Management, Operation Management, Human Resource Management, E-business, Knowledge Management, Management Accounting, Management Control System, Management Information System, International Business, Economics, Business Economics, Business Ethics and Sustainable, and Entrepreneurship, etc. The papers received by this journal will be reviewed by some experts from several universities in different countries. MEC-J is published three times a year in April, August, and December by Faculty of Economics, Universitas Islam Negeri Maulana Malik Ibrahim Malang, Indonesia. One volume of MEC-J is published in the one-year calendar.

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Articles 8 Documents

Search results for , issue "Vol 3, No 2 (2019)" : 8 Documents clear

Effect of house prices, product quality on customer loyalty through customer satisfaction in housing Permata Royal Garden Malang Setiawan, Hadi; Firdiansjah, Achmad; Darsono, Junianto Tjahjo
MEC-J (Management and Economics Journal) Vol 3, No 2 (2019)
Publisher : Faculty of Economics, State Islamic University of Maulana Malik Ibrahim Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18860/mec-j.v3i2.5960

This study aims to analyze the influence of price and product quality to customer loyalty; analyze the influence of customer satisfaction on customer loyalty and analyze the influence of price, product quality to customer loyalty through customer satisfaction at Permata Housing Royal Garden Malang. This research is included in the explanatory research category, i.e to find out whether an associate variable or not with other variables, or whether a variabel is caused or influenced or not by other variables. The population in this study is all users of home buyers and who occupy the house in Permata Royal Garden Malang, amounting to 119 people. The sampling technique used is to use the census, which takes the entire data from users who buy and occupy the house in Permata Housing Royal Garden. After the research, the data collected were 87 respondents, because 32 home users are empty and not occupied. The analysis technique uses path analysis.Price and quality of the product can increase customer satisfaction, it indicates that customer satisfaction will be created with reasonable price, affordable, isesuai with its quality, competing price, price discount and good quality of production. In this case if the price of a house in Permata Royal Garden is reasonable and affordable, in accordance with its quality, competitive prices, discounted price and good product qualityof home buyers satisfied The price and quality of products that match the expectations of consumers will give rise to satisfaction for consumers and build customer loyalty levels. The price of the house and the qualification of a good product of the Royal Garden Gem can provoke customer loyalty to say positive things to others. Consumer satisfaction can increase customer loyalty. Level consumers' feelings after comparison of what they accept and their expectations that customer satisfaction will lead to customer loyalty. Customer satisfaction is able to mediate price effects, product quality to customer loyalty, which means that the price, quality of home products in the Courtesy of Royal Garden well-matched and goodwill can increase customer loyalty, when the customer feels satisfied with the home purchased at Permata Royal Garden.

Effect of service quality against visitor loyalty through visitor satisfaction Hidayat, Firman; Asnawi, Nur
MEC-J (Management and Economics Journal) Vol 3, No 2 (2019)
Publisher : Faculty of Economics, State Islamic University of Maulana Malik Ibrahim Malang

The success of a government intention is to the satisfaction of the community about the service provided by the intense, the quality of service, satisfaction, and validity are important aspects that must be considered so that government institutions can be considered successful in serving the community. The purpose of this study was to determine the direct effect of service quality on visitor satisfaction and visitor loyalty and the influence of visitor satisfaction on visitor loyalty and the influence of service quality on visitor loyalty through visitor satisfaction. From this background this research was carried out with the title "The Effect of Service Quality on Visitor Loyalty Through Visitor Satisfaction. (Study at Banyuwangi Public Service Mall, East Java) ".This study uses a quantitative approach, the sample in this study was 181 respondents. Data collection with questionnaires, interviews, and documentation. The data analysis technique used in this study is Partial Least Square (PLS).From the results of the study showed that there is a direct effect of service quality on visitor satisfaction and visitor loyalty, there is a direct influence of visitor satisfaction on visitor loyalty and there is an indirect effect of service quality on visitor loyalty through visitor satisfaction at the Banyuwangi public service mall.Keywords: Service Quality, Visitor Satisfaction, Visitor Loyalty

The influence of adversity quotient and job stress on employee performance through work motivation as an intervening variable (Study of conventional taxi drivers in Medan City) Lubis, Anggia Sari
MEC-J (Management and Economics Journal) Vol 3, No 2 (2019)
Publisher : Faculty of Economics, State Islamic University of Maulana Malik Ibrahim Malang

This study aims to examine and analyze the influence of adversity quotient (measured through control, origin, reach and endurance), and work stress (measured through roles in the organization, workload, career development, employee relations, and organizational climate), on employee performance through work motivation as an intervening variable of study in conventional taxi drivers in the city of Medan. The type of this research is associative research. The population in this study were 824 taxi drivers in Medan City. The sampling technique used was non probability sampling by convenience sampling method. The method of determining the number of samples is by looking at the Krecjie Morgan Table ,and the number of samples is 265 people. Testing of the research data using path analysis. The results of the study show that adversity quotient and work stress have a significant effect on job motivation and employee performance. According to the results of multiple regression analysis, there is a positive and significant influence between adversity quotient and employee motivation and employee performance, besides that the work stress variable has a positive and significant effect on work motivation, but has a negative and significant effect on performance. , it was found that adversity quotient and work stress had a direct influence on improving employee performance; In addition, the work motivation variable is not an intervening variable, because the adversity quotient and work stress variables can be directly related to the performance of conventional taxi drivers.

Exploring organizational culture, quality assurance, and performance in higher education Idris, Idris
MEC-J (Management and Economics Journal) Vol 3, No 2 (2019)
Publisher : Faculty of Economics, State Islamic University of Maulana Malik Ibrahim Malang

This study aims to examine the relationship between organizational culture, quality assurance, and organizational performance, and test the quality assurance can be a mediator in their relationship. The research design uses quantitative methods using a questionnaire instrument. The sample is determined based on the Slovin formula. Data were analyzed using Partial Least Square (PLS). This research found that organizational culture can influence organizational performance and quality assurance. Also, quality assurance influences organizational performance positively and significantly. The mediation testing found that quality assurance can positively and significantly be a mediator in the relationship between organizational culture and organizational performance. This research indicates that the organizational culture climate has a very strategic role in driving the performance and implementation of the organization's quality assurance in higher education.

Citizenship organizational behavior ability to increase the effect of organizational climate, work motivation, and organizational justice on employee performance Purwantoro, Handik; Bagyo, Yupono
MEC-J (Management and Economics Journal) Vol 3, No 2 (2019)
Publisher : Faculty of Economics, State Islamic University of Maulana Malik Ibrahim Malang

This research aim is to examine the effect of Organization Climate, Work Motivation and Organizational Justice on Employee Performance mediated by Organizational Citizenship Behavior (OCB). The population are 50 Ursa Mayora Consultants. The data is collected by questionnaires and analyzed by path analysis. The test results prove that Organizational Climate, Work Motivation and Organizational Justice significantly affect on Employee Performance with OCB as mediation variable at CV. Ursa Mayora Consultant.

The effect of salespersonâ€™s expertise and salespersonâ€™s likeability through trust mediation (Case study of PT. Bank Negara Indonesia (Persero) Tbk. Brawijaya Malang) Oktavia, Riwidya Tri
MEC-J (Management and Economics Journal) Vol 3, No 2 (2019)
Publisher : Faculty of Economics, State Islamic University of Maulana Malik Ibrahim Malang

This study focuses on the role of salesperson in increasingrepurchase intention through trust that formed between salespersonand customers. The purpose of this study is to determine the effectof salesperson's expertise and salesperson's likeability on trust andrepurchase intention. The sample of this study was BNI BrawijayaMalang's customers who received special services from thesalesperson (personal banking assistant - PBA) and had a minimumdeposit of IDR 500,000,000, - The sample in this study was includedin the purposive sampling category and amounted to 140 people.Data analysis through Partial Least Square (PLS) with version 3.0smartPLS. The results of this study indicate that salesperson'sexpertise has a significant effect on trust and repurchase intention,salesperson's likeability has a significant effect on trust but is notsignificant in repurchase intention. Trust acts as a partial mediationon the influence of salesperson's expertise on repurchase intention,but acts as a complete mediation on the influence of salesperson'slikeability on repurchase intention.

Designing self helps groupsâ€™s communication strategy to explore women expectation in small enterprises Sumiati, Sumiati; Rosita, Nadiyah Hirfiyana; Ayuni, Risca Fitri; Attamimi, Dian
MEC-J (Management and Economics Journal) Vol 3, No 2 (2019)
Publisher : Faculty of Economics, State Islamic University of Maulana Malik Ibrahim Malang

Women empowerment is becoming a current issue in sustainable development goals. Every developing country trying to promote the women empowerment issues in every sector. In Indonesia, this issues actively risen by PKK. PKK is the simplest form of self helps group organizations that can be found in almost whole areas of Indonesia. This organization is driven by women members, so they can interact with each other for self-development and group development. In order for these development efforts to be effective, identifying the expectations and needs of the community are very principal before defining the right communication strategy to reach the community. Based on focus group discussion that has been done with PKK members of Desa Jambu as a group of self helps group in developing small and medium enterprises in Desa Jambu, Sumenep there are three expectations related to PKK function that is delivered as learning facilities, cooperation medium, and production unit. To meet those expectations, communication strategy through counseling and training can be chosen as primary strategy.

Profitability relation, corporate social responsibility fund, and environmental performance with firm value (Study at companies listed in the sustainable and responsible investment index (SRI)â€“Kehati) Yuliana, Indah
MEC-J (Management and Economics Journal) Vol 3, No 2 (2019)
Publisher : Faculty of Economics, State Islamic University of Maulana Malik Ibrahim Malang

The paradigm of a company that was originally only oriented to profit has shifted to the tripple bottom line, namely not only concerned with economic interests, but also commitment to the environment (planet) and people (people). This study aims to determine the effect of profitability and funds on Corporate Social Responsibility on corporate value and to determine environmental performance as a moderating variable on the relationship of profitability and funds of Corporate Social Responsibility to the value of the company. The population in this study are companies included in the SRI-Kehati Index 2013-2016. The sample of research is 12 companies taken by purposive sampling technique. Data analysis method used is multiple linear regression analysis and Moderate Regression Analysis (MRA). The results showed that profitability has a positive and significant effect on firm value. Conversely, Corporate Social Responsibility funds have no effect and insignificant to the value of the company. While environmental performance is significantly able to moderate the relationship between profitability and Corporate Social Responsibility funds to company value.

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