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INDONESIA
JURNAL MANAJEMEN (EDISI ELEKTRONIK)
Published by Universitas Ibn Khaldun Bogor
ISSN : 20867840     EISSN : 23014628     DOI : -
Core Subject : Science,
Decision Sciences, Operations Research & Management
Jurnal Manajemen fokus pada penelitian dan artikel yang bertemakan manajemen dengan sub pembahasan: manajemen SDM, manajemen pemasaran, manajemen keuangan, manajemen syariah, manajemen rumah sakit dan manajemen bisnis serta manajemen strategik organisasi.
Arjuna Subject : -
Articles 151 Documents
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The Effect of Registration Services, Patients Perceptions of Diagnostic Accuracy, Staff Ethics, and Facility Availability on Patient Satisfaction at Griya Medika Primary Care Lampung Shafira Amalia; Farida Yulianty; Ayu Laili Rahmiyat; Vip Paramarta; Kosasih
Jurnal Manajemen (Edisi Elektronik) Vol. 17 No. 3 (2026): Jurnal Manajemen (Edisi Elektronik)
Publisher : UPT Jurnal & Publikasi Ilmiah SPs Universitas Ibn Khaldun Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/jm-uika.v17i3.25359

Abstract

Patient satisfaction is an important indicator of healthcare service quality. This study examined how registration services, perceived diagnostic accuracy, staff ethics, and facility availability affected patient satisfaction at Griya Medika Primary Clinic, Bandar Lampung, Indonesia. We used a quantitative cross-sectional correlational design. The population comprised 1,095 patients who received services from January to July 2026, and 293 respondents were selected using the Slovin formula at a 5% error tolerance. Data were collected through a structured Likert-scale questionnaire and analyzed using descriptive statistics, validity and reliability tests, classical assumption tests, Pearson correlation, and multiple linear regression with SPSS. All four variables were significantly and positively correlated with patient satisfaction: registration services (r = 0.710), perceived diagnostic accuracy (r = 0.672), staff ethics (r = 0.697), and facility availability (r = 0.708), all with p < 0.001. Multiple regression analysis showed significant positive effects of registration services (B = 0.393), perceived diagnostic accuracy (B = 0.431), staff ethics (B = 0.561), and facility availability (B = 0.471), all with p < 0.001. The model yielded R = 0.889 and R² = 0.791, indicating that the four predictors explained 79.1% of the variance in patient satisfaction. Staff ethics had the strongest standardized effect (β = 0.315). These findings highlight the importance of administrative access, clinical communication, ethical staff interactions, and supporting facilities in improving patient satisfaction.

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