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INDONESIA
JURNAL MANAJEMEN (EDISI ELEKTRONIK)
Published by Universitas Ibn Khaldun Bogor
ISSN : 20867840     EISSN : 23014628     DOI : -
Core Subject : Science,
Decision Sciences, Operations Research & Management
Jurnal Manajemen fokus pada penelitian dan artikel yang bertemakan manajemen dengan sub pembahasan: manajemen SDM, manajemen pemasaran, manajemen keuangan, manajemen syariah, manajemen rumah sakit dan manajemen bisnis serta manajemen strategik organisasi.
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Articles 151 Documents
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Adaptive Tropical Waterschappen Model for Sustainable Wetland Governance in Indonesia Denny Setiawan; Mieske Claudia; Ahmad Yunani
Jurnal Manajemen (Edisi Elektronik) Vol. 17 No. 2 (2026): Jurnal Manajemen (Edisi Elektronik)
Publisher : UPT Jurnal & Publikasi Ilmiah SPs Universitas Ibn Khaldun Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/jm-uika.v17i2.23488

Abstract

Wetlands in Indonesia play a strategic role in food security, water regulation, carbon storage, and local livelihoods, yet their governance remains constrained by fragmented institutions, weak infrastructure maintenance, limited participation, and ecological degradation. This article aims to develop an adaptive governance model for sustainable wetland governance in Indonesia by translating selected principles of the Dutch Waterschappen system into tropical wetland settings. The study applies a qualitative descriptive-comparative conceptual design based on literature review, policy review, and illustrative analysis of five Indonesian wetland contexts. The findings identify four recurring governance problems: hydrological–administrative misalignment, weak institutional continuity, limited participatory integration, and low implementation capacity. In response, the article proposes the Tropical Waterschappen model, consisting of six pillars: hydrology-based institutional alignment, inclusive multi-stakeholder governance, collaborative and sustainable financing, adaptive spatial and ecological management, transparent information and participatory monitoring, and implementation capacity through human capital and institutional behavior. The model contributes to wetland governance literature by linking institutional design with an implementation mechanism grounded in human capital and behavioral readiness. Practically, it offers a management-oriented framework for strengthening coordination, participation, financing continuity, and adaptive ecological governance in Indonesian wetlands.
Fintech Literacy, Self-Control, and Digital Saving Decisions of Income-Earning Students in South Jakarta Johannes Faomasi Gunawan; Permata Dian Pratiwi
Jurnal Manajemen (Edisi Elektronik) Vol. 17 No. 2 (2026): Jurnal Manajemen (Edisi Elektronik)
Publisher : UPT Jurnal & Publikasi Ilmiah SPs Universitas Ibn Khaldun Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/jm-uika.v17i2.23602

Abstract

Digital saving has become increasingly important for income-earning university students in urban areas because their financial choices are shaped by both their understanding of digital financial services and their ability to control spending impulses. Methods: This study analyzed the effects of financial technology literacy and self-control on digital saving decisions among income-earning students in South Jakarta. A descriptive quantitative design and purposive sampling were applied. Primary data were collected through an online questionnaire using a four-point Likert scale. After screening against the inclusion criteria, 102 valid responses were retained. Instrument quality was assessed through item validity, reliability, and exploratory factor analysis, while the hypotheses were examined using multiple linear regression with diagnostic testing. Results: Financial technology literacy had a positive and significant effect on digital saving decisions, with a standardized beta coefficient of 0.467. Self-control also had a positive and significant effect, with a standardized beta coefficient of 0.376. Jointly, both variables explained 59.7 percent of the variance in digital saving decisions, with financial technology literacy showing the stronger standardized effect. Conclusion: Digital saving decisions among income-earning students are strengthened when adequate understanding of digital financial services is accompanied by disciplined control of spending behavior and financial goals. These findings indicate that effective interventions should integrate financial education with behavioral reinforcement to encourage healthier digital financial behavior among young adults.
How Self Awareness Bridges Growth Mindset, Innovative Leadership, Work Engagement Toward Innovative Work Behavior Sisno Riyoko; Egga Septiani Wulandari; Anna Widiastuti
Jurnal Manajemen (Edisi Elektronik) Vol. 17 No. 2 (2026): Jurnal Manajemen (Edisi Elektronik)
Publisher : UPT Jurnal & Publikasi Ilmiah SPs Universitas Ibn Khaldun Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/jm-uika.v17i2.23659

Abstract

This study aimed to analyse the mediating role of self-awareness in the relationship between growth mindset, innovative leadership, and work engagement on innovative work behaviour among teachers and staff. The focus of the study was on how self-awareness could be a psychological mechanism that bridged these antecedent factors so that they were truly manifested in innovative work behaviour. The approach used was explanatory quantitative with primary data sources involving a population of teachers and staff at Madrasah Terpadu Kabupaten Jepara. Of the total population, 144 respondents participated by completing a structured questionnaire, so that the data obtained reflected the actual conditions in that environment. The results of the study indicated that growth mindset and work engagement had a significant influence on Innovative Work Behaviour, while innovative leadership did not have a direct influence. However, self-awareness had been proven to play an important mediating role in the overall relationship. These findings confirmed that self-awareness was a psychological bridge that could transform a growth mindset, innovative leadership, and work engagement into actual innovative work behaviour. This study contributed theoretically by expanding the understanding of mediation mechanisms in innovative work behaviour, particularly by positioning self-awareness as a psychological bridge connecting growth mindset, innovative leadership, and work engagement with innovative work behaviour. This study also provided scientific contributions by strengthening the integration between the Job Demands–Resources Model and Social Cognitive Theory, as well as introducing self-awareness as a mediation mechanism that had not been widely studied in the context of education.
The Influence of Service Quality, Trust, and Student Satisfaction on the Loyalty of Medical Faculty Students Vanessa Tjandra Prayitno; Glory Valentin Tangdialla; Virginia Maharani Sukmayadi Putri; Jocelyn
Jurnal Manajemen (Edisi Elektronik) Vol. 17 No. 3 (2026): Jurnal Manajemen (Edisi Elektronik)
Publisher : UPT Jurnal & Publikasi Ilmiah SPs Universitas Ibn Khaldun Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/jm-uika.v17i3.23807

Abstract

This study investigates the influence of service quality, trust, and student satisfaction on student loyalty among medical students at Universitas Pelita Harapan. Previous research in higher education emphasizes that service quality and trust play crucial roles in shaping student satisfaction and loyalty, yet findings remain inconclusive across different institutional contexts. A quantitative analytic design with a cross-sectional approach was employed, using validated instruments adapted from established model such as SERVQUAL, Trust scale, Satisfaction Model, and Customer Loyalty scale. Data were collected through an online questionnaire administered to medical students and analyzed using linear regression. The results indicate that service facilities emerge as the most influential factor in fostering student loyalty, while service quality and trust, although not showing significant partial effects, remain important supporting elements in shaping overall student experiences.
Proficiency Testing Requirements for the Implementation of ISO/IEC 17025 Quality Management Systems in Food Testing Laboratories Siti Nurjanah; Eka Maulana Salsa Bila; Saraswati; Muhammad Iqbal; Uswatun Hasanah
Jurnal Manajemen (Edisi Elektronik) Vol. 17 No. 3 (2026): Jurnal Manajemen (Edisi Elektronik)
Publisher : UPT Jurnal & Publikasi Ilmiah SPs Universitas Ibn Khaldun Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/jm-uika.v17i3.23812

Abstract

Implementation of quality management system in food services laboratories is very important for customer trust and government approval. Proficiency testing (PT) is one of essential aspects of external quality assurance used to evaluate laboratory performance based on ISO/IEC 17025. However, the number of proficiency testing providers in Indonesia remains limited compared to the demand. This study aimed to assess personal laboratory understanding regarding the concept of PT, laboratory needs and identify several factors influencing a company’s decision to perform testing. A quantitative survey using a structured questionnaire was conducted involving 80 food services laboratories located in 23 provinces. The results showed that most respondents had adequate and advanced understanding (61 and 14 % respectively) about PT. Laboratories generally participated in PT programs one to two times per year for each testing parameter, mainly to fulfil accreditation requirements and support quality assurance. The greatest demand for PT programs was observed in microbiological (indicator microorganism and pathogen testing) and proximate chemical testing based on their products. Laboratories reported several constraints, including limited availability of PT schemes, lack of accessible information, and high participation costs. While cost and the credibility of providers were considered the most influential factors affecting participation decisions. This study conclude that the importance of improving the availability, accessibility, and dissemination of PT programs in Indonesia to strengthen laboratory quality management systems.
Human Resources as Strategic Drivers of Sustainability: A Systematic Review in Property and Real Estate Karti Handayani; Meiske Claudia; Ahmad Yunani
Jurnal Manajemen (Edisi Elektronik) Vol. 17 No. 3 (2026): Jurnal Manajemen (Edisi Elektronik)
Publisher : UPT Jurnal & Publikasi Ilmiah SPs Universitas Ibn Khaldun Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/jm-uika.v17i3.23847

Abstract

Sustainability has become a critical organizational priority, yet the strategic role of human resources in supporting sustainability, particularly within the property and real estate sector, remains underexplored. This study employs a systematic literature review (SLR) guided by the Resource-Based View (RBV) to synthesize studies on Green Human Resource Management (GHRM), workforce sustainability capabilities, and sustainability outcomes published between 2016 and 2026. A total of 433 articles were initially identified, of which 21 studies met the inclusion criteria and were included in the final review. The findings indicate that sustainability-oriented HR practices, including green training, recruitment, employee participation, and performance management, significantly contribute to pro-environmental behavior, green innovation, and sustainability awareness. The review further reveals that sustainability outcomes are primarily achieved through workforce capability development rather than through HR practices alone. Although studies on Green HRM and sustainability have expanded across manufacturing and service industries, research within the property and real estate sector remains comparatively limited and fragmented, particularly regarding workforce-centered sustainability mechanisms. This review contributes by providing a more integrated understanding of HR-driven sustainability mechanisms and highlighting future research opportunities for workforce sustainability within the built environment sector.
Understanding Inclusive Leadership and Employee Outcomes: A Systematic Literature Review of Relational Mechanisms and Gender Diversity Perspectives Erna Rusnani; Meiske Claudia; Ahmad Yunani
Jurnal Manajemen (Edisi Elektronik) Vol. 17 No. 3 (2026): Jurnal Manajemen (Edisi Elektronik)
Publisher : UPT Jurnal & Publikasi Ilmiah SPs Universitas Ibn Khaldun Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/jm-uika.v17i3.23848

Abstract

Inclusive leadership has gained increasing attention as organizations seek leadership approaches that support diversity, strengthen workplace relationships, and improve employee outcomes. However, existing studies remain fragmented, as they employ diverse theoretical perspectives, examine different relational mechanisms (e.g., psychological safety, trust, and leader–member exchange), and rarely integrate gender considerations and employee outcomes within a unified framework. This study employed a qualitative systematic literature review (SLR) approach following PRISMA guidelines. Articles were retrieved from Scopus, Web of Science, and Google Scholar using predefined search strategies. A total of 25 empirical studies published between 2016–2026 met the inclusion criteria and were analyzed using thematic synthesis. The findings indicate that inclusive leadership positively influences employee outcomes such as engagement, innovative behavior, well-being, performance, and employee voice. These relationships are primarily mediated through mechanisms including psychological safety, leader–member exchange, psychological empowerment, organizational identification, and affective commitment. Social Exchange Theory and LMX emerged as dominant theoretical perspectives. Gender was frequently treated as a contextual variable rather than a central analytical lens. The review reveals considerable conceptual and theoretical fragmentation, with studies often adopting isolated perspectives and single mediation pathways. Conclusion: This review provides an integrative understanding of inclusive leadership through a relational and gender-informed perspective and offers directions for future theoretical development.
Tree HR Model Implementation for Enhancing Teacher Professionalism: The Mediating Role of Tree HR Personality Irfan Mustopa; Amir Tengku Ramly; Bramastyo B Prastowo
Jurnal Manajemen (Edisi Elektronik) Vol. 17 No. 3 (2026): Jurnal Manajemen (Edisi Elektronik)
Publisher : UPT Jurnal & Publikasi Ilmiah SPs Universitas Ibn Khaldun Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/jm-uika.v17i3.24002

Abstract

This study examines how motivation, teaching style, and interpersonal skills influence teacher professionalism, with Tree HR Personality positioned as a mediating mechanism. A quantitative associative design was applied to 184 active teachers drawn from 35 elementary schools in Dramaga District, Bogor Regency. Data were collected using a five-point Likert-scale questionnaire and analyzed through Structural Equation Modeling–Partial Least Squares (SEM-PLS). Teaching style had a positive and significant direct effect on teacher professionalism and Tree HR Personality. Motivation and interpersonal skills did not significantly affect professionalism directly, but both significantly strengthened Tree HR Personality. Tree HR Personality positively affected teacher professionalism and fully mediated the effects of motivation and interpersonal skills, while partially mediating the effect of teaching style. These findings indicate that professionalism is not produced by motivation or social capability alone; it emerges when these resources are internalized into an adaptive personality, mindset, and professional behavioral pattern. The study extends the Tree HR Model by providing empirical evidence that Tree HR Personality functions as a personality-based human resource development mechanism in elementary education.
Understanding B2B Client Purchase Decisions through Social Media Usage and WhatsApp-Based Digital Sales Interaction: A Qualitative Study Fandra Dzaky Fahiqha; Hanifa Nur Fadhilla
Jurnal Manajemen (Edisi Elektronik) Vol. 17 No. 3 (2026): Jurnal Manajemen (Edisi Elektronik)
Publisher : UPT Jurnal & Publikasi Ilmiah SPs Universitas Ibn Khaldun Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/jm-uika.v17i3.24325

Abstract

This study aims to analyze the influence of social media usage and digital sales interaction on client purchase decisions within a business-to-business (B2B) context at PT. Tourezia Cakra Inspira, an Indonesian tour and event organizer company. While social media and digital sales interaction have been widely examined in business-to-consumer settings, research on WhatsApp-based communication with institutional clients in the tourism and event organizer industry remains limited. This study addresses this gap by integrating the Service-Dominant Logic, Technology Acceptance Model, and Emotional Contagion Theory to explain how social media content and WhatsApp-based interaction jointly shape B2B client purchase decisions. A qualitative approach was employed through in-depth interviews and five months of participatory observation involving five informants, with thematic analysis and data triangulation used to ensure the trustworthiness of the findings. The results show that structured social media content builds initial client interest and emotional engagement, while responsive, personal, and empathetic WhatsApp interaction fosters trust and accelerates purchase decisions, with both strategies complementing each other throughout the B2B customer journey. This study contributes theoretically by demonstrating the combined explanatory power of TAM, SDL, and Emotional Contagion Theory within a single empirical context, and practically by offering insight for B2B service providers seeking to optimize WhatsApp-based digital sales amid ongoing digital transformation.
Digital Service Quality, Sharia Compliance, Security, and Financial Literacy on BSI Customer Loyalty Fajri Chandra Herputra; Aga Nugroho Saputro; Reni Anggun Perdani; Miranda Hotmadia Tanjung
Jurnal Manajemen (Edisi Elektronik) Vol. 17 No. 3 (2026): Jurnal Manajemen (Edisi Elektronik)
Publisher : UPT Jurnal & Publikasi Ilmiah SPs Universitas Ibn Khaldun Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/jm-uika.v17i3.24381

Abstract

The rapid evolution of financial technology requires Islamic banks to synchronize operational excellence with religious integrity to maintain a competitive advantage. Despite significant sector growth, fostering sustainable loyalty among the younger generation of digital natives remains a primary challenge due to the existing gap between Sharia identity and functional digital utility. This quantitative research study surveyed 211 active digital banking users of Bank Syariah Indonesia residing in the Java region predominantly within the Jakarta Metropolitan Area (Jabodetabek) and its surroundings. Data collected via purposive sampling were analyzed using Partial Least Squares Structural Equation Modeling to evaluate the framework of system functionality, cybersecurity, and religious adherence. Findings reveal that digital service quality and robust security frameworks significantly and directly enhance customer retention. Surprisingly, strict adherence to religious principles does not exert a direct influence on loyalty, revealing a pronounced attitude-behavior gap among consumers. However, this relationship is fully transformed through the mediation of Sharia-based financial literacy, which emerges as the most powerful determinant of long-term commitment and spiritual attachment. It is concluded that functionality and values must coexist; technical reliability acts as a prerequisite, while financial literacy serves as the critical bridge to achieving spiritual loyalty. Strategic recommendations emphasize prioritizing advanced threat detection and interactive digital education tools to secure trust and mitigate risks among the sensitive younger demographics

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