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International Journal of Social Science and Business
Published by Universitas Pendidikan Ganesha
ISSN : 26146533     EISSN : 25496409     DOI : -
Core Subject : Social,
Social Sciences
International Journal of Social Science and Business (IJSSB) is an open access, peer-reviewed and refereed journal published by Universitas Pendidikan Ganesha (Undiksha), Indonesia. The main objective of IJSSB is to provide an intellectual platform for the international scholars. IJSSB aims to promote interdisciplinary studies in Businnes and social science and become the leading journal in Businnes and social science in the world.
Arjuna Subject : -
Articles 891 Documents
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The The Analysis of Influence of Performance Management Policy to Employees Satisfaction in KPP Madya Jakarta Barat Agnes Anita Carolina; Deddy Supriady Bratakusumah; Maya Puspita Dewi
International Journal of Social Science and Business Vol. 8 No. 1 (2024): February
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/ijssb.v8i1.66360

Abstract

This study aims to create employee performance in accordance with the bureaucratic reform plan, increase human resources, and productivity at the West Jakarta Madya Tax Service Office (KPP). The subjects of this study include the Head of Supervision Section, Functional Examiner, Extension Functional Officer, and Account Representative. The informant sample was taken using the purposive sampling method, involving 7 participants representing various positions in KPP Madya West Jakarta. The collected data were analyzed qualitatively descriptively. The results showed that independent variables which include policy clarity systems, human resources, leadership, motivation, and job satisfaction had a significant influence on employee performance at KPP Madya West Jakarta. In addition, forced ratings and distributions also affect employee job satisfaction, as well as the amount of performance allowances received. These findings provide an understanding of the complex relationship between the rating system, human resources, leadership, motivation, and job satisfaction in KPP Madya West Jakarta. This research has important implications in the development of effective strategies to improve employee performance through a measurable, objective, accountable, and transparent rating system.
Intellectual Capital, Company Performance, Sustainable Growth, and Company Value: Analysis of Financial Sector Data in the Indonesia Stock Exchange Muhammad Arif; Philipus T Paryanto; Priyanto Wisnu Wardhana; Henny Setyo Lestari; Farah Margaretha Leon
International Journal of Social Science and Business Vol. 7 No. 4 (2023): November
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/ijssb.v7i4.66535

Abstract

The financial sector of IDX is important in the Indonesian economy. This sector consists of various kinds of financial companies, such as banks, insurance companies, and investment companies, all of which have unique characteristics and challenges in terms of the utilization of intellectual capital. Although the financial sector has played a vital role in the Indonesian economy, utilising intellectual capital is still a new phenomenon that has yet to be fully adopted. It needs further study its impact on company performance, sustainable growth, and firm value. Therefore, this research aims to identify the impact of intellectual capital and its components on company performance, sustainable growth, and firm value in the financial sector listed on the Indonesia Stock Exchange (IDX) during the 2019-2022 period. The type of research used in this study is quantitative. The research results show that intellectual capital, notably Structural Capital, significantly impacts performance, growth, and firm value in the financial sector on the Indonesia Stock Exchange (IDX) during the 2019-2022 period. Additionally, measuring a company's market value relative to its book value or Tobin's Q significantly affects these three aspects. Therefore, this research can broaden the scope of previous literature that primarily focused on the role of intellectual capital in the manufacturing, technology, and banking sectors by involving data and analysis from the IDX financial sector during the 2019-2022 period.
Customer Satisfaction Role in Mediating the Influence of Service Quality and Promotional Appeal on Electronic Word of Mouth Putu Dio Artha Pratama; Ni Wayan Sri Suprapti
International Journal of Social Science and Business Vol. 7 No. 4 (2023): November
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/ijssb.v7i4.67341

Abstract

The rapid development of technology has a role in the relationship between business owners and customers. This is shown by the many messages in the form of reviews or recommendations submitted by customers via the internet or also called Electronic Word of Mouth (E-WOM). This study aims to analyze the role of customer satisfaction in mediating the effect of service quality and promotional attractiveness on electronic word of mouth. The population in this study consists of GoFood service users on the GoJek application in Bali represented by three regencies and one city, and the exact number cannot be mentioned or calculated (unlimited). The sampling method used in this study was purposive sampling. In this study, inferential statistics used Structural Equation Modeling (SEM) based on Partial Least Square (PLS) analysis. Data collection was carried out using questionnaires in the form of Google Forms distributed through social media. The results showed that the quality of service and the attractiveness of promotions had a positive and significant effect on customer satisfaction. The quality of service has a positive and significant effect on electronic word of mouth, while the attractiveness of promotion does not have a significant effect on electronic word of mouth. Customer Satisfaction has a positive and significant effect on Electronic Word of Mouth. Customer satisfaction partially mediates the effect of service quality on electronic word of mouth and fully mediates the effect of promotional attractiveness on electronic word of mouth. The implication of the results of this study is the importance of attention to service quality and promotional attractiveness in an effort to increase customer satisfaction and E-WOM.
Antecedents of Competitive Advantage and Its Consequences on Business Performance IA Cynthia Saisaria Mandasari; I Ketut Rahyuda; Ni Wayan Ekawati; Putu Yudi Setiawan
International Journal of Social Science and Business Vol. 7 No. 4 (2023): November
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/ijssb.v7i4.67811

Abstract

Micro, Small, and Medium Enterprises (MSMEs) are one of the popular economy sectors that play an important role in advancing Indonesia's economy. The high number of MSMEs in Indonesia certainly increases the competition among MSMEs. Thus, to survive, MSMEs need continuous improvement in their Business Performance. This study aims to analyze the antecedents of competitive advantage and their consequences for business performance moderated by live streaming commerce. The method of writing scientific articles is by using qualitative methods and literature studies or library research. Reviewing theories and reviewing literature books that are in accordance with the theories discussed. The results of this study indicate that Entrepreneurial marketing has a positive and significant effect on business performance. E-commerce adoption has a positive and significant effect on business performance. Entrepreneurial marketing has a positive and significant impact on competitive advantage. E-commerce adoption has a positive and significant effect on competitive advantage. Competitive advantage has a positive and significant effect on business performance. Live streaming commerce moderates the influence of entrepreneurial marketing on business performance. Live streaming commerce moderates the effect of e-commerce adoption on business performance. Competitive advantage mediates the effect of entrepreneurial marketing on business performance. Competitive advantage mediates the effect of e-commerce adoption on business performance.
Establishing Land Rights: The Vital Role of Indigenous Community Institutions in Controlling Land Ownership Certificates Ririhena, Samel W.; Tambajong , Hesty; Oja, Hubertus; Moento, Paul A.
International Journal of Social Science and Business Vol. 8 No. 1 (2024): February
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/ijssb.v8i1.67942

Abstract

The current issues related to land ownership rights revolve around the frequent complaints from the community about the authenticity of customary land release documents and some individuals within the indigenous community deliberately selling communal land that does not belong to them. Hence, it is necessary to analyze the role of the Indigenous Community Institution (ICI) in addressing land ownership issues. This research is qualitative in nature, with the research subjects being members of the ICI of Village and the indigenous community present in the village. The data collection methods used include observation, interviews, and documentation. After obtaining data through observation, interviews, and document collection, this data will go through a systematic series of analysis stages. These stages include data reduction, data presentation, and drawing conclusions based on information obtained from informants or sources related to the role of the Indigenous Community Institution (ICI) in supporting the issuance of land ownership certificates. The Indigenous Community Institution (ICI) of Village has three main roles, namely the Interpersonal Role, the Informational Role, and the Decision-Making Role. The ICI serves as a bridge between the indigenous community, the government, and the general public, with the aim of ensuring fair and pro-indigenous community policies. To enhance its effectiveness, communication and collaboration between the ICI, the government, and the community need to be strengthened. Additionally, there should be education and awareness-raising among the indigenous community regarding their customary land ownership rights.
Evaluation of the Samisade (Satu Miliar Satu Desa) Program in Bogor Regency Michel, Diana; Mutiarin, Dyah; binti Abdul Manaf, Halimah
International Journal of Social Science and Business Vol. 8 No. 1 (2024): February
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/ijssb.v8i1.68125

Abstract

This study aims to evaluate the Satu Miliar Satu Desa (Samisade) program. The Samisade initiative in Bogor Regency has been funding village infrastructure since 2021 with the goal of fostering regional development in rural areas. This research focuses on the Samisade program, which aims to improve rural economies, reduce poverty, and promote local development. Data was collected through online news and in-depth observations from community members, village heads, sub-district heads, agencies, and the regent of Bogor Regency. The study uses descriptive-qualitative methods and Nvivo 12 Plus tools to analyze the data, ensuring the program's effectiveness and meeting community expectations. The research provides a comprehensive understanding of the program's impact on rural development. According to the study, the Samisade program in Bogor Regency has greatly aided village officials in developing infrastructure, promoting health, education, and growth-oriented programs, and controlling and carrying out accountability. The initiative was funded by an IDR 7.6 trillion budget increase of 10% for 2021, which allowed the program's debut in 2020. Despite obstacles, the Samisade Program in Bogor Regency has been successfully carried out, with its goals, objectives, and techniques being recognized. It has contributed to ongoing infrastructural improvement and economic growth.
Organizational Capacity of the PMPTSP Office of Bandar Lampung City in Implementing A Collaborative and Dynamic Work System Iswardi, Benny; Deddy Supriady Bratakusumah
International Journal of Social Science and Business Vol. 8 No. 1 (2024): February
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/ijssb.v8i1.68136

Abstract

Organizational change capacity determines how easily an organization can implement organizational change. This study aims to provide an overview of the organizational capacity analysis of the Bandar Lampung City PMPTSP Office in implementing a new collaborative and dynamic work system. This research is qualitative with a descriptive approach. The results of this study show that the organizational capacity of the Bandar Lampung City PMPTSP Office can support the implementation of a new collaborative and dynamic work system, especially in the leadership aspect. Strong leadership commitment with transformational and transactional leadership styles is a modality for the organizational capacity of the PMPTSP Office to overcome all challenges and obstacles in the early stages of the process and the sustainability of organizational change. The Head of PMPTSP Bandar Lampung City Office has actualized the transformational and transactional leadership style optimally. This is evidenced by various assessment achievements with good predicates and awards that have been received from various parties. The organizational capacity of the PMPTSP Office to make changes is getting stronger with the commitment and support of the Mayor of Bandar Lampung to improve public services. Budget constraints, especially for human resource development, can be overcome by developing knowledge sharing through internal meetings and discussions and creating social media (WhatsApp and Telegram). The implication of this research is the importance of strengthening leadership commitment and support from related parties in facing challenges and obstacles in organizational change.
The Effect of Customer Perception Value on Customer Satisfaction on Consumers of Religious Tour Packages in Bekasi-West Java; Purchase Intention as an Intervening Variable Untari, Dhian Tyas; Khasanah, Fata Nidaul; Timorora Sandha Perdhana; Tulus Sukreni; Basuki Antariksa; Yanuar Farida Wismayanti
International Journal of Social Science and Business Vol. 8 No. 1 (2024): February
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/ijssb.v8i1.68148

Abstract

In the tour and travel business, creating, improving, and maintaining customer satisfaction is very important considering the increasingly fierce competition. One dimension that affects customer satisfaction is Customer Perceived Value, where companies strive to provide better value than competitors. This study aims to analyze the effect of Customer Perceived Value on Customer Satisfaction with Purchase Intention as an Intervening variable in religious tour package consumers in Bekasi. This study involved 300 tourists who had enjoyed religious tour packages provided by 10 Bekasi-based religious tour package providers, with 30 respondents per religious tour package operator. The data obtained from the results of questionnaires distributed to respondents were then analyzed using statistical methods. Statistical testing on the path analysis model was carried out using the Partial Least Square (PLS) method. The results showed that Customer Perceived Value has a positive and significant influence on Customer Satisfaction. In addition, Customer Perceived Value also has a positive and significant influence on Purchase Intention. This finding shows the importance of Customer Perceived Value in creating customer satisfaction and increasing purchase intent in the context of religious tourism packages in Bekasi. The implications of this research can provide guidance for religious tour package providers in increasing customer satisfaction and obtaining higher purchase intentions.
Good Corporate Governance: Three Ways of Moderating Infrastructure Companies Should Be Aware Arry Eksandy
International Journal of Social Science and Business Vol. 8 No. 1 (2024): February
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/ijssb.v8i1.68165

Abstract

This study aims to analyze the interaction between good corporate governance with profitability, free cash flow, and company size against fluctuating dividend policies. This research was conducted on infrastructure companies listed on the Indonesia Stock Exchange (IDX) in the 2017-2021 period. The research sample consisted of 21 companies with a total of 85 observational data obtained through the purposive sampling method. Data analysis was carried out using linear panel data analysis techniques and using the Eviews 12 application for data processing. The results of this study show that profitability has a positive influence on dividend policy, while free cash flow does not have a significant influence on dividend policy, and company size has a negative influence on dividend policy. In addition, this study also found that good corporate governance can moderate the effect of profitability on dividend policy, but is unable to moderate the effect of free cash flow and company size on dividend policy. The conclusion of this study is that profitability is an important factor in determining the dividend policy of infrastructure companies. Good corporate governance also has an important role in influencing the relationship between profitability and dividend policy. However, free cash flow and company size do not have a significant effect on dividend policy. The implications of this study are the importance of infrastructure companies to pay attention to these factors in making decisions related to dividend policy, as well as the importance of implementing good corporate governance to ensure optimal dividend policy.
The Effect of Solvability and Profitability on Audit Delay in Property and Real Estate Companies Ian Riana; Silviana; Dianti Wulan Suci
International Journal of Social Science and Business Vol. 7 No. 4 (2023): November
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/ijssb.v7i4.68185

Abstract

The Covid-19 pandemic that occurred in 2020 had a huge impact on various sectors. Low economic growth forecasts and delays have also plagued the domestic real estate market. This study aims to analyze the effect of Solvency and Profitability on Audit Delay in Property and Real Estate Companies for the 2020-2021 period. Solvency ratio is proxied by Debt Equity Ratio (DER) while Profitability is proxied by Return on Assets (ROA). Sample selection using purposive sampling techniques and obtained samples as many as 62 samples of Property and Real Estate Companies. The data in this study is secondary data obtained from the Indonesia Stock Exchange (IDX) and the company's official website. The statistical methods used are descriptive and associative. The data analysis used in this study is regression analysis of panel data with 3 approaches, namely Common Effect, Fixed Effect, and Random Effect Model. Model testing was carried out with 3 model tests namely Chow, Hausman, and Lagrange Multiplier using eViews 12 to determine the effect of profitability and solvency on audit delay. The results showed that the solvency ratio (Debt Equity Ratio) had no effect on audit delay and profitability (Return on Assets) had no effect on audit delay. The finding that solvency ratios and profitability do not affect audit delay has direct implications for the company's financial management policy. These conclusions provide practical guidance for practitioners and decision makers.

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