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JIMFE (Jurnal Ilmiah Manajemen Fakultas Ekonomi)
Published by Universitas Pakuan
ISSN : 25021400     EISSN : 25025678     DOI : 10.34203/jimfe
Core Subject : Economy,
Economics, Econometrics & Finance
Jurnal Ilmiah Manajemen Fakultas Ekonomi (JIMFE) aims to publish scientific articles in management which can give contribution to the education and development of the science. JIMFE welcomes empirical, theoretical, and case-based studies articles which are relevant to all management aspects including.
Arjuna Subject : -
Articles 388 Documents
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ANALISIS KUALITAS PELAYANAN TELLER TERHADAP KEPUASAN NASABAH BANK RAKYAT INDONESIA CABANG PAJAJARAN BOGOR Syahril, Megawati; Agustiawan, Ryan
JIMFE (Jurnal Ilmiah Manajemen Fakultas Ekonomi) Vol 6, No 2 (2014): vol 6, no 2 (2014)
Publisher : Universitas Pakuan

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Abstract

ABSTRAKPermasalahan yang dihadapi Bank Rakyat Indonesia dalam menjalankan bisnisnya adalah sebagaimana memiliki tata cara pelayanan teller lebih diutamakan dalam rangka meningkatkan mutu pelayanan serta pemupuk dana masyarakat. Kepuasan nasabah akan terwujud jika perusahaan dapat memenuhi harapan, karena hal ini mempengaruhi tingkat loyalitas nasabah dimasa yang akan datang. Dalam upaya mempertahankan nasabah Bank Rakyat Indonesia. Untuk meningkatkan kepuasan nasabah  yaitu dengan meningkatkan pelayanan melalui peranan teller dan CSO karena bagian tersebut yang paling sering didatangi oleh nasabah untuk melakukan transaksi. Hasil pengujian dari hasil persentase delapan belas atribut pelayanan yang ada di Bank BRI Cabang Bogor sudah baik. Hasil rata- rata tingkat kepuasan terhadap tingkat kinerja dan harapan nasabah Bank Rakyat Indonesia dari Tingkat Kesesuaian  88,07% < dari 100% Maka dari hasil perhitungan tersebut dapat dikatakan bahwa pelayanan tealer Bank BRI belum memenuhi kepuasan nasabah. Berdasarkan asil uji Importence Performance Analysis, Atribut pelayanan yang berada di kuadran A dinilai oleh konsumen penting terapi kinerja atribut pelayanan tersebut belum baik, sehingga konsumen kurang puas. Atribut Pelayanan yang berada di kuadran B atribut pelayanan ini di nilai penting dan kinerjanya di nilai bagus sehingga konsumen puas. Atribut Pelayanan yang berada di kuadran C atribut ini di nilai kurang  penting oleh nasabah dan kinerjanya kurang baik sehingga konsumen kurang puas. Atribut pelayanan yang berada di kuadran D atribut pelayanan ini di nilai kurang penting oleh nasabah tetapi kinerjanya cukup baik sehingga di nilai berlebihan oleh nasabah. Kata Kunci: Kualitas pelayanan dan kepuasan pelanggan
PENGARUH KEDISIPLINAN PEGAWAI DALAM IMPLEMENTASI PERWALI NO 15 TAHUN 2016 TERHADAP KEPUASAN PENERIMA HIBAH/BANSOS DI KOTA BOGOR Susanto, Heri; Muis, Abdul
JIMFE (Jurnal Ilmiah Manajemen Fakultas Ekonomi) Vol 3, No 1 (2017): Volume 3 No. 1 Tahun 2017
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Abstract

AbstractThis study aims to analyze the effect of employee discipline in implementation of Perwali No. 15 Year 2016 to the satisfaction of Hibah/Bansos receipt in Bogor City.The type of research used is associative and quantitative researc. Further, this research also aims to know the causal relationship between variables that is the influence of discipline of regulation, service and attitude in the implementation of Hibah/Bansos fund to receivers satisfaction in Bogor City Region. Based on the results of analyzed data using multiple regression, it is known that the discipline variable of service that most influence the satisfaction of people who apply for Hibah/Bansos in Bogor City rather than the attitude discipline variable. The Public Welfare Division at Bogor Regional Government is expected to improve its discipline especially in terms of hospitality and greeting in providing services to community who submitted Hibah/Bansos in Bogor City. Keywords: Discipline, Service, Rules, Attitude, Satisfaction
MANAJEMEN PERUBAHAN PADA PERUSAHAAN KELUARGA: STUDI KASUS PT RODA BAHARI Irawan, Arie Wibowo
JIMFE (Jurnal Ilmiah Manajemen Fakultas Ekonomi) Vol 2, No 1 (2016): VOL 2, NO 1 2016 EDISI 1
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Abstract

ABSTRACTFamily business is the main driving of Indonesian economy. This sector contribute about 82,44% of total Indonesian GDP. The number of family business is about 99% of total Small Medium Enterprise (SME) in Indonesia. However, only a little family business can survive and scalling up. PT. Roda Bahari that become object of this research is one of the family business. The aim of this research is to analyze change management process and company cycle. This research is important to formulate and prepare for every stage of the transformation process required by PT. Roda Bahari in order to create a professional business entity. The study was conducted in Bogor. The method analysis used is descriptive and the type of data is qualitative. Qualitative data collection was done by interviews and FGD (Focus Group Discussion). The number of responden are 10 person including stakeholder, top management, and staff. To identify the changes that has occured was used Lewin’s Three Step Model and to identify the changes that will be done was used Kotter Eight Stage Change Process. The result shows that this family business currently in managing phase indicated by companys growth and involvement of the extended family. In order to move to the next phase (transformation phase), PT. Roda Bahari should apply change management. This change management process, require internal agent of change, who has competency, involve in day to day business, and also has strategic access to owner. Based on the identification using Kotter theory, it is known that PT. Roda Bahari should make change in organizational structure, corporate culture, and company policies toward transformation phase.Key Words: Family Business, Change Management, Company Cycle
PENGARUH KUALITAS PRODUK TERHADAP TINGKAT KEPUASAN PENGGUNA TELKOM FLEXI PADA PT TELKOM BOGOR Hayati, Yetty Husnul; Tamara, Gissa
JIMFE (Jurnal Ilmiah Manajemen Fakultas Ekonomi) Vol 5, No 2 (2013): Vol.5 No.2 2013
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Abstract

ABSTRAKKualitas produk merupakan faktor penentu tingkat kepuasan yang diperoleh konsumen setelah melakukan pembelian dan pemakaian terhadap suatu produk. Pengalaman yang baik atau buruk terhadap produk akan mempengaruhi konsumen untuk melakukan pembelian kembali atau tidak. Sehingga pengelola usaha dituntut untuk menciptakan sebuah produk yang disesuaikan dengan kebutuhan atau selera konsumen. gangguan yang terjadi pada jaringan TELKOM Flexi dapat disebabkan oleh sistem limited mobility yang diharuskan memakai kode, adanya gangguan alam, aktivitas manusia, aktivitas pihak ketiga, gangguan binatang, dan material yang jelek.Dari sekian banyak gangguan yang terjadi, TELKOM berusaha untuk menekan gangguan dengan memperbaiki sistem jaringan serta melakukan tindakan pencegahan agar tidak terjadi lagi.Serta banyak konsumen yang mengeluh dikarenakan sistem Flexi yang diharuskan memakai sistem telepon bergerak terbatas dalam satu area code. Memungkinkan para konsumen tidak sempat atau lupa memakai kode area daerah tersebut dan telepon tidak dapat digunakan selama didaerah tersebut.Metode analisis yang digunakan penulis dalam penelitian untuk mengetahui hubungan antara dua variabel diferensiansi kualitas produk dan kepuasan yaitu dengan menggunakan metode Chi–Square.Berdasarkan hasil perhitungan diketahui Chi-Square hitung sebesar (1.461,927), sedangkan Chi-Square tabel sebesar (84,4178733). Dengan demikian data yang diperoleh dari kuesioner menunjukan bahwa Chi-Square hitung sebesar > Chi-Square tabel, maka tolak H0, artinya minimal ada sebagian kecil konsumen yang tidak puas terhadap produk yang ditawarkan oleh PT Telkom Bogor. Dengan demikian dapat disimpulkan bahwa kualitas produk yang ditawarkan oleh perusahaan belum cukup memuaskan para konsumen, karena masih ada sebagian kecil konsumen yang tidak merasa puas akan kualitas produk Telkom Flexi.Kata kunci: kinerja, pelayanan, kualitas produk, harapan, tingkat kepuasan
PENGARUH LIKUIDITAS, SOLVABILITAS, DAN PROFITABILITAS UNTUK MENGETAHUI KONDISI KEUANGAN YANG BERDAMPAK TERHADAP PREDIKSI FINANCIAL DISTRESS PADA PT BAKRIE & BROTHERS, TBK DAN ANAK PERUSAHAAN Simamora, Patar; Haerudin, Muhamad
JIMFE (Jurnal Ilmiah Manajemen Fakultas Ekonomi) Vol 6, No 1 (2014): Vol 6, No 1 (2014)
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Abstract

ABSTRACTFinancial distress is a condition experienced by the company caused by severalfactors, namely liquidity, solvency, and profitability. This study was conducted to determinethe effect of liquidity, solvency, and profitability of the financial distress prediction inPT.Bakrie & Brothers, Tbk and subsidiaries as a result of inability of the company to pay offdebt and suffered losses several times in the period 2003-2012. The results showed liquidity,solvency, and profitability in poor condition. This condition is reinforced by the results of theanalysis by using EVA, MVA, and Z”-Scores methods. Hypothesis testing using the F testshows F count > F table (8,583 > 2,866) means liqudity, solvency, and profitabilitysimultaneously affect the prediction of finacial distress. While testing the hypothesis using thet test showed the value of the current ratio (2,359 > 2,028) and debt to total assets ratio(4,730 > 2,028) where t count > t table which means the effect on the interest covarege ratio,meanwhile for the return on invesment –t count < -t table (-1,150 < -2,028), which meansaffect too the interest covarage ratio.Keywords : Liquidty, Solvency, Profitability, Financial Distress, Current Ratio, Debt ToTotal Assets Ratio, Return On Invesment, Interest Covarage Ratio.
ANALISIS KINERJA SAHAM UNTUK MENGETAHUI TINGKAT PENGEMBALIAN DAN RISIKONYA PADA SAHAM SEKTOR INDUSTRI PERTANIAN DI BURSA EFEK INDONESIA Chaidir, Chaidir; Chaniago, Mutia
JIMFE (Jurnal Ilmiah Manajemen Fakultas Ekonomi) Vol 5, No 1 (2013): Vol 5, No 1 (2013)
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ABSTRAKPerkembangan tekhnologi dan informasi yang pesat telah menyebabkan investasimengalami perubahan dalam rangka menyesuaikan dengan kondisi dan keadaan yang terjadi.Tujuan dari penelitian ini adalah untuk mengobservasi laporan rugi laba pada PT AALI, LSIPdan SGRO, untuk mengidentifikasi kemampuan dalam keuntungan per lembar saham,menganalisis kinerja saham untuk mengetahui tingkat pengembalian dan resikonya pada PTAALI, LSIP dan SGRO. Data yang digunakan dalam penelitian ini adalah data sekunder dandata lainnya diperoleh dari studi pustaka dan media internet. Untuk menentukan kinerjasaham sektor industri pertanian dilakukan dengan menghitung nilai expected return (Ri) danrisiko dari masing-masing saham PT AALI, PT LSIP dan PT SGRO.Metode penelitian yangdigunakan adalah studi kasus dan tekhnik penel itian menggunakan statistik kuantitatif.Metode analisis yang digunakan yaitu Metode Analisis saham, Tingkat pengembalian danRisiko.Kata Kunci: Earning Per Share, Price Earning Ratio, Book Value Per Share, Deviden PerShare, Deviden Yield.
PENGARUH MANAJEMEN MODAL KERJA TERHADAP RENTABILITAS PERUSAHAAN PADA PT SEPATU BATA, TBK Chaidir, Chaidir; Kawuryan, Shanti Lintang
JIMFE (Jurnal Ilmiah Manajemen Fakultas Ekonomi) Vol 1, No 1 (2015): Vol 1 No 1 Tahun 2015
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ABSTRACTGenerally, the companys goal is to obtain the optimal profit, maintaining the companys survival anddevelopment. Thus, companies must consider the profitability of the company. Profitability of PT. ShoesBata Tbk influenced by various factors of financial factors that can be measured using financial ratios.Based on the statistical results of the coefficient of correlation coefficient between the working capitalturnover and return on investment of -0.135. Indicates that the value obtained is very low correlationbelong to the weak negative correlation. The statistical results showed that the management of workingcapital to profitability (ROI) has a negative relationship and the direction does not significantly influencethe profitability (ROI).Keywords: Working capital turnover and Return On Investment
PENGARUH KEPUASAN WAJIB PAJAK ATAS PELAYANAN TERHADAP KEPATUHAN WAJIB PAJAK (Survei Pada Kantor Pelayanan Pajak Kota Bogor) Simamora, Patar
JIMFE (Jurnal Ilmiah Manajemen Fakultas Ekonomi) Vol 1, No 1 (2009): Vol. 1 No.1 2009
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Abstract

ABSTRACTLow tax compliance is a matter of serious concern inmany developing countries. The success of the self assessmentsystem, depend on high and low of consciousness of people to tax.If level of tax compliance in one state is relative low, the first it isdone by government is looking for solution why it happens. Tolooking for of the root problem which the better than incite thepressing a claim but not equal with satisfaction for servicing. Theservicing is not done with careless because it will form the badimage, and at the last will inflicted a loss upon the government ifthe image will form “tax-phobia”. The people as the taxpayersreserve the right, quickly service, clear, and satisfied. Dimension ofservice quality are reliability, responsiveness, assurances,empathy, and tangibles. Raising the service quality must docontinuous to keep the taxpayers satisfaction. Thus, in Bogor ofTax Office Service, as the public service office has directrelationship with the taxpayers are not apart from the serviceproblem. This research has goals to description the level oftaxpayers satisfaction will be able to pay their obligation ismeasured from service quality dimension and identificationinfluence of taxpayers satisfaction on services to taxpayerscompliance.Key words: taxpayers satisfaction, service quality, taxpayerscompliance.
ANALISIS BUDAYA ORGANISASI MODEL OCAI (ORGANIZATIONAL CULTURE ASSESSMENT INSTRUMENT) DAN MOTIVASI KERJA HIRARKI KEBUTUHAN ABRAHAM MASLOW KARYAWAN PADA PT TELEKOMUNIKASI INDONESIA, TBK BOGOR Indrawati, Nina Sri; Pratama, Dimas Aditya
JIMFE (Jurnal Ilmiah Manajemen Fakultas Ekonomi) Vol 1, No 2 (2015): Vol. 1 No.2 2015
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ABSTRACTThis study aims to determine the organizational culture analysis models OCAI (Organizational CultureAssessment Instrument) and work motivation Abraham Maslows hierarchy of needs of employees. PTTelekomunikasi Indonesia, Tbk Bogor located at Jalan Raya Padjadjaran No. 39 Bogor, West Java. Thecompany is engaged in the field of information and communication as well as service providers andtelecommunications network is complete in Indonesia. The problem lies on how to apply the normalbehavior in the company, is in conformity with the architecture leadership and corporate culture or not.Therefore, it is necessary to ensure appropriate analysis using models OCAI and Abraham Maslowshierarchy of needs. The results showed that the company makes adokrasi culture and culture as a keymarket that is used by companies to evaluate all kinds of internal and external problems. Advice given tothe company is doing the application of organizational culture can play an important role for thecompany and pay attention to all the needs required employees to help improve the performance of thecompany.Keywords: Analysis, Organizational Culture, OCAI, Motivation, Hierarchy of Needs, Abraham Maslow.
INFLUENCE AGAINST RECEIVABLE MANAGEMENT CAPABILITIES IN PRODUCING INCOME ON THE BASIC INDUSTRY AND CHEMICAL COMPANY SUB SECTOR FEED LISTED IN INDONESIA STOCK EXCHANGE Asmirantho, Edhi; Rosdiana, Resta
JIMFE (Jurnal Ilmiah Manajemen Fakultas Ekonomi) Vol 2, No 1 (2016): VOL 2, NO 1 2016 EDISI 2
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Abstract

This study was conducted to determine and demonstrate empirically the effect of accounts receivable management of the companys ability to generate profits on the company grounds and chemical industry subsectors recorded fodder in the Indonesia Stock Exchange. Each company has a complete data for 10 years in the period 2004 to 2013. Technical analysis of using multiple regression analysis, the data processing using SPSS version20. The results showed receivable management firm base and chemical industry subsectors fodder IDX can be said is still not optimal. Receivables management fluctuating and rising slowly apparent from the Receivable Turnover (RTO), Receivable Turnover in Days (RTD) and Total Asset Turnover (TATO) are unstable and there are accounts receivable with a long lifespan. Based on the R-square is formed, the independent variables are able to explain the growth of return on investment of 69.3%. Hypothesis testing using the F test showed F count > F table (19.579 > 2.975) with a significance value of 0.000 < 0.05 indicates that Receivable Turnover, Receivable Turnover in Days and Total Asset Turnover simultaneously significant effect on Return on Investment. While testing the hypothesis using the t test showed the value Receivable Turnover (1.642 < 2.056) with significant value 0.113 > 0.05 and Receivable Turnover in Days (1.547 < 2.056) with significance 0.134 > 0.05 where t < t table and the value significant > 0.05, which indicates that they do not affect the return on investment, while the Total Asset Turnover value condition t > t table (6.520 > 2.056) and a significant value 0.000 < 0.05 indicates that positive and significant effect on Return on Investment.Keywords: Activity, Profitability, Receivable Turnover, Receivable Turnover in Days, Total Asset Turnover, Return on Investment.

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