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INDONESIA
EBBANK: Jurnal Ilmiah Bidang Ekonomi, Bisnis dan Perbankan
Published by Sekolah Ilmu Tinggi Ekonomi Bisnis dan Perbankan Yogyakarta
ISSN : 20871406     EISSN : 24424439     DOI : -
Core Subject : Economy,
Economics, Econometrics & Finance
Arjuna Subject : -
Articles 196 Documents
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Analisis Kualitas Pelayanan Terhadap Kepuasan Konsumen PT. Pos Indonesia (PERSERO) Bantul Analysis Of Service Quality On Consumer Satisfaction PT. Pos Indonesia (PERSERO) Bantul Dewi Triana; Dian Arifah Qurani
EBBANK Vol 12, No 2 (2022): EBBANK Vol 12, No 2 Desember 2022
Publisher : Sekolah Tinggi Ilmu Ekonomi Bisnis dan Perbankan

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Abstract

The aim of this research is to invest in service quality and analyze PT. Pos Indonesia (PERSIAN) Bantul on customer satisfaction in terms of services provided by PT. Indonesian (PERSIAN) Bantul. The sample in this study are consumers of PT. Pos Indonesia (PERSIAN) Bantul, as many as 100 respondents. Data analysis used validity test, reliability test, classic hypothesis test and multiple linear regression test. The results showed that partially physical evidence had no significant effect on customer satisfaction, reliability had a significant effect on customer satisfaction, responsiveness had a significant effect on customer satisfaction, assurance had a significant effect on customer satisfaction, and empathy had a significant effect on customer satisfaction. Customer. While physical evidence, reliability, responsiveness, assurance, and empathy have a significant effect on PT. Pos Indonesia (PERSIAN) Bantul simultaneously.
Pengaruh Covid 19 Dalam Penerapan Protokol Kesehatan Bagi Room Attendant Di Hotel Neo Malioboro The Effect Of Covid 19 In The Implementation Of Health Protocols For Room Attendants At Hotel Neo Malioboro Feri Murdyantono; Lutfi Handayani; Erlina Daru Kuntari
EBBANK Vol 13, No 1 (2023): EBBANK Vol 13, No 1 Juni 2023
Publisher : Sekolah Tinggi Ilmu Ekonomi Bisnis dan Perbankan

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Abstract

Hospitality is one of the aspects affected by the Covid-19 virus, which has caused many hotels to close due to this pandemic. Therefore the government is taking steps to implementing a comprehensive health and vaccination protocol which is supervised by CHSE as a monitoring program.This Final Project Report aims to find out the application of health protocols in the room attendant process in preparing rooms for guests at the Neo Malioboro Hotel during the Covid-19 pandemic, which complies with CHSE standards. The method of compiling this report uses descriptive qualitative methods with observation and documentation to obtain the information needed to compile this final report The result of this study is that the application of the health protocol carried out by the room attendant in the process of preparing guest rooms during the Covid-19 pandemic at the Neo Malioboro,                                                             Hotel complies with CHSE standards. In the processof cleaning rooms  during the Covid-19 pandemic, it was carried out by using PPE ( Personal Protective Equipment ) in the process of working on the room, always washing hands and using handsanitizers, using disinfectants in the room cleaning process, using safe cleaning materials, having a Covid-19 response procedure, reducing physical contact with guests or guest items, maintaining distance and employees who have been vaccinated until the final stage, all of
Peran Budaya Organisasi Dalam Memoderasi Pengaruh Lingkungan Kerja Terhadap Etos Kerja Karyawan Pada SMP Muhammadiyah 1 Mlati The Role Of Organizational Culture In Moderating The Influence Of The Work Environment On Employee Work Ethics In SMP Muhammadiya Anik Widiyanti; Muhammad Fatkhurohman Albashori
EBBANK Vol 13, No 1 (2023): EBBANK Vol 13, No 1 Juni 2023
Publisher : Sekolah Tinggi Ilmu Ekonomi Bisnis dan Perbankan

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Abstract

Organizational culture is one of the factors that can have an impact on encouraging or even hindering the operation of an organization. The purpose of this study was to determine the effect of a moderated work environment on organizational culture on employee work ethic. The number of samples determined by all employees of SMP Muhammadiyah 1 Mlati, both educators and education staff. The research method uses validity test analysis, reliability test, classic assumption test, hypothesis test and data analysis techniques using Moderated Regression Analysis (MRA). The results showed that the work environment variable (X), organizational culture variable (Y) and the interaction variable between work environment variables and organizational culture variables (XZ) simultaneously had a significant effect on employee work ethic variables.
Optimalisasi Peranan Live Music dalam Meningkatkan Loyalitas Pelanggan Seven Sky Yogyakarta Lahmi Achmad; Zulhaq Khomeini
EBBANK Vol 13, No 1 (2023): EBBANK Vol 13, No 1 Juni 2023
Publisher : Sekolah Tinggi Ilmu Ekonomi Bisnis dan Perbankan

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Abstract

Seven Sky Yogyakarta has provided live music facilities as one of its attractiveness as a tourism destination. Therefore, this research like to know how much the contribution of live music is in influencing customer loyalty so that visitors still come. This is descriptive research with a quantitative methodology. Data collection was carried out by conducting a survey by distributing questionnaires to 350 samples from the population who were visitors of the Seven Sky Yogyakarta. The sampling technique used is the convenience sampling method. Data analysis was performed using multiple regression analysis using the t-test and F-test. The results showed that partially musical ability, stage appearance, facilities, and audience interaction have a significant effect on customer loyalty. Partially, the musician's appearance and musical sound have similar effects, but insignificantly. Simultaneously all these independent variables have a significant effect on customer loyalty.
Analisis Kinerja Karyawan Room Boy Pada Departemen Housekeeping Di Crystal Lotus Hotel Yogyakarta Budi Tiyo Warmadi; Samsul Arifin
EBBANK Vol 13, No 1 (2023): EBBANK Vol 13, No 1 Juni 2023
Publisher : Sekolah Tinggi Ilmu Ekonomi Bisnis dan Perbankan

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Abstract

This study focuses on the analysis of Room Boy employees’ performance in the Housekeeping department at Crystal Lotus Hotel Yogyakarta. The purpose of this study is to determine the performance of Room Boy at Crystal Lotus Hotel. The data collection approach involves qualitative techniques to obtain the required data. The researcher gathered information by using observations, interviews, and documentation to produce a result. Then, based on the results and discussion below, the performance quality of Crystal Lotus Hotel Room Boy employees is pretty poor. The primary issues creating negative replies are the lack of cleanliness and attractiveness in hotel guest rooms, as well as the comfort of visitors who are not guaranteed. The findings of this study are discussed in depth in the discussion section, including references to expert theories. The results obtained through interviews showed that Room Boy employees at the Crystal Lotus Hotel were said to be in the unfavorable category and needed to be improved as stated by the source directly and the results of the processed data obtained by the researchers. Based on the results of observations and documentation obtained through guest comments, from the five performance indicators according to Robbin, the performance of Room Boy employees at the Crystal Lotus Hotel only met the indicators of quality and punctuality, but was fulfilled in the sufficient category. While the other three indicators, which are the quantity of work, effectiveness, and independence are still not fulfilled. Then, as well as the results obtained through the questionnaire, it shows that the quality of performance and timeliness of Room Boy Crystal Lotus Hotel employees is quite good. However, the other three indicators are still not met. Based on the results of the analysis above from the data obtained, there are several reasons why the performance of Room Boy employees in the Housekeeping department at the Crystal Lotus Hotel is considered not good which includes a lack of knowledge, skills and abilities.
Kualitas Makanan dan Pelayanan Berdasarkan Persepsi Kepuasan Pelangga di Restoran Kangen Boutique Hotel Yogyakarta Food Quality And Service Based On Customer Satisfaction Perceptions at The Kangen Boutique Hotel Restaurant Amanah Amanah; Adesty Lasally; Erlina Daru Kuntari
EBBANK Vol 13, No 1 (2023): EBBANK Vol 13, No 1 Juni 2023
Publisher : Sekolah Tinggi Ilmu Ekonomi Bisnis dan Perbankan

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Abstract

Topik yang diteliti penulis adalah kualitas makanan dan kualitas pelayanan yang berjudul, “ Kualitas Makanan Dan Pelayanan Berdasarkan Persepsi Kepuasan Pelanggan Di Restoran Kangen Boutique Hotel “. Dimana tujuan dari penelitian adalah untuk mengetahui pengaruh kualitas makanan dan pelayanan di restoran Kangen Boutique Hotel Yogyakarta. Indikator yang digunakan adalah kualitas makanan yang meliputi sensory factory dan hidden factory, serta kualitas pelayanan meliputi reliability, responsivenese, assurance, empathy, dan tangible. Jenis penelitian dengan deskriptif kualitatif, dimana pengambilan data dilakukan dengan observasi, wawancara, dan kuisioner. Menentukan sampel dengan rumus Slovin sebanyak 88 responden. Teknik analisis data dipaparkan dalam bentuk teks naratif dan tabel. Hasil pembahasan penelitian ini menunjukkan bahwa dari 88 responden pelanggan didominan oleh pelanggan perempuan sebanyak 61%, umur 41-55 sebanyak 30%, dan wiraswasta sebanyak 35%. Sebanyak 43 pelanggan dari 88 responden sangat puas dengan kualitas makanan dan 52 pelanggan sangat puas dengan kualitas pelayanan di restoran Kangen Boutique Hotel Yogyakarta. Saran untuk bagian food and beverage product, dalam mengolah bahan masakan diharapkan lebih teliti lagi, dikarenakan makanan yang akan disajikan kepada tamu harus bersih dan nikmat.
Analisis Faktor Konfirmatori Persepsi Mahasiswa Terhadap Kualitas Pelayanan Pendidikan Confirmatory Factor Analysis of Student Perceptions of the Quality of Education Services Subandi Subandi
EBBANK Vol 13, No 1 (2023): EBBANK Vol 13, No 1 Juni 2023
Publisher : Sekolah Tinggi Ilmu Ekonomi Bisnis dan Perbankan

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Abstract

Quality of service is very important for the sustainability of higher education. The purpose of this study is to identify indicators forming the quality of service. The sample used was 150 students. Data analysis technique using Second Order CFA. The results of the CFA analysis of the Relationship dimension have the highest value. For indicators that form service quality, the highest value is the Internationalization indicator.
Analisis Pengaruh Harga, Promosi, Dan Kualitas Produk Terhadap Keputusan Pembelian Pasca Pandemi Analysis of the Effect of Price, Promotion, and Product Quality on Purchase Decisions Clara Shinta Anggraeni; Elvi Ekawati; Khorifah Arum
EBBANK Vol 13, No 1 (2023): EBBANK Vol 13, No 1 Juni 2023
Publisher : Sekolah Tinggi Ilmu Ekonomi Bisnis dan Perbankan

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Abstract

MSMEs or Micro, Small and Medium Enterprises are the mainstays of the community's economic sector. The digital revolution, making many changes to MSMEs where there is a change in consumer shopping styles from offline to online. Therefore, prospective UMKM or MSME scale entrepreneurs need to have sufficient insight. This study aims to analyze the effect of price, promotion, and product quality on purchasing decisions during a pandemic. This research method focuses on quantitative research through descriptive and inferential statistics. The data collection method used in this study was to use a questionnaire technique or a questionnaire by distributing several written statements to consumers who happened to be found at Various Snacks Clara Cooking Chips, Yogyakarta. The number of respondents who will be sampled is 120 people. The conclusion that can be drawn from the research results is that price and product quality have a significant effect on purchasing decisions, while promotions have no significant effect on purchasing decisions. Suggestions for further research are that it is necessary to carry out further research with a more varied number of variables, also increasing the number of respondents and not just in one place to get very accurate results.
Analisis Model Bisnis pada Kelompok Kesenian Tradisional di Kapenewon Kasihan Kabupaten Bantul D.I. Yogyakarta Sebagai Upaya Peningkatan Sense of Entrepreneurship pada Pekerja Seni Analysis of Business Models in Traditional Arts Groups in Kapenewon Kasiha Akhir Lusono; Wahyu Eko Prasetyanto; Endah Marendah Ratnaningtyas
EBBANK Vol 13, No 1 (2023): EBBANK Vol 13, No 1 Juni 2023
Publisher : Sekolah Tinggi Ilmu Ekonomi Bisnis dan Perbankan

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Abstract

Art workers are one group of workers who are still considered informal workers. In fact, art is a field that should have high value because art can only be produced by high creativity and creative work. Many art activists make art an inferior activity because they think that art cannot be used as the main source of income. This has an impact on the low sense of entrepreneurship of the artists. Not many art workers are willing to build a business in the art industry. The purpose of this research is to analyze the business model that is suitable for artists so that the sense of entrepreneurship possessed by these artists can emerge   and improve. The research method used is descriptive qualitative with a literature study approach. The data used are primary and secondary data. The results of the study state that the Canvas business model is one of the business models that is considered very easy to understand so that it is suitable for the characteristics of artistic workers who still have a fairly low sense of entrepreneurship. There are several things that must be considered in designing the Canvas business model, namely Customer Segments, Value Portions, Networks, Relationships with Customers, Revenue Streams, Main Resources, Core Activities, Key Partnerships, and Cost Structures
Analisis Pengaruh Fitur-Fitur Pada Layanan BRIMobile Terhadap Kepuasan Nasabah ( Studi Pada Pengguna Brimo Di Daerah Istimewa Yogyakarta) Analysis Of The Influence Of BRIMobile Service Features On Customer Satisfaction (Study On Brimo Users In The Specia Rini Rosfika Uopmabin; Muhammad Supriyadi
EBBANK Vol 13, No 1 (2023): EBBANK Vol 13, No 1 Juni 2023
Publisher : Sekolah Tinggi Ilmu Ekonomi Bisnis dan Perbankan

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Abstract

This study aims to identify and analyze the features of the BRI Mobile service on customer satisfaction with BRImo users in the Special Region of Yogyakarta and this research can increase knowledge about the use of BRImo services.The type of research used is quantitative research, for collecting data by distributing questionnaires. The number of samples in this study were 100 respondents or samples taken from the people of the Special Region of Yogyakarta who used BRImo. Data analysis methodused in this research is multiple linear regression, t test, F test and the coefficient of determination.The results of this study indicate that partially the features of information services, transaction services and communication services have a significant influence on customer satisfaction and simultaneously information services, transaction services and communication services have a significant influence on customer satisfaction.

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