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Transparansi Jurnal Ilmiah Ilmu Administrasi
Published by Institut Ilmu Sosial dan Manajemen STIAMI
ISSN : 20851162     EISSN : 26220253     DOI : -
Core Subject : Economy, Education, Social,
Economics, Econometrics & Finance Social Sciences Other
The Journal invites original articles and not simultaneously submitted to another journal or conference, which includes, but is not limited to: administration and policy in public, business and tax sectors.
Arjuna Subject : -
Articles 256 Documents
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Analisis Kualitas Pelayanan di Era Pandemi Covid-19 dalam Meningkatkan Kepuasan Masyarakat di Kelurahan Kedaung Kecamatan Pamulang Kota Tangerang Selatan Astika, Yuli
Transparansi : Jurnal Ilmiah Ilmu Administrasi Vol. 7 No. 2: Desember 2024
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/transparansi.v7i2.4403

Abstract

(Analysis of Service Quality in the Covid-19 Pandemic Era in Increasing Community Satisfaction in Kedaung Village, Pamulang District, South Tangerang City) This study aims to analyze the influence of rubber production, the rupiah exchange rate against the US dollar, and inflation on Indonesia's rubber export volume from 2019 to 2023, both partially and simultaneously. Using an explanatory research method with a quantitative approach, secondary data from the Central Statistics Agency was processed using multiple linear regression analysis through IBM SPSS 29. The findings reveal that simultaneously, the variables of rubber production, exchange rate, and inflation do not significantly affect export volume. Partially, rubber production has a positive and significant effect on export volume, with a (t)-value higher than the critical (t)-table value. Conversely, the exchange rate shows no significant effect ((t)-value < (t)-table). Inflation demonstrates a significant but negative influence, with a (t)-value lower than (t)-table and a significance level of 0.047 (
Pengaruh Pengetahuan, Profesionalisme Pegawai dan Kualitas Pelayanan terhadap Kepatuhan Wajib Pajak Kendaraan Bermotor di Samsat Bekasi Sudarwanto, Sudarwanto; Tambengi, Roike
Transparansi : Jurnal Ilmiah Ilmu Administrasi Vol. 7 No. 2: Desember 2024
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/transparansi.v7i2.4517

Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh pengetahuan wajib pajak, profesionalisme pegawai pajak serta kualitas pelayanan terhadap kepatuhan wajib pajak kendaraan bermotor pada Samsat Bekasi. Penelitian ini menggunakan jenis penelitian statistik deskriptif dengan pendekatan kuantitatif. Populasi dalam penelitian ini adalah Wajib pajak kendaraan bermotor pada Samsat Bekasi. Lokasi dalam penelitian ini adalah Kantor Samsat Kota Bekasi. Jumlah sampel yang digunakan dalam penelitian ini sebanyak 100 responden yang dihitung berdasarkan rumus Slovin dengan metode penentuan sampel dalam Simple Random Sampling. Pengumpulan data dilakukan dengan metode kuesioner dan diolah menggunakan SPSS Statistic 26. Hasil penelitian ini menunjukkan bahwa pengaruh pengetahuan wajib pajak memiliki pengaruh kepatuhan wajib pajak kendaraan bermotor sebesar 62,6%, profesionalisme pegawai pajak memiliki pengaruh kepatuhan wajib pajak kendaraan bermotor sebesar 52% dan kualitas pelayanan memiliki pengaruh kepatuhan wajib pajak kendaraan bermotor sebesar 53,2%. Sehingga, pengetahuan wajib pajak, profesionalisme pegawai pajak dan kualitas pelayanan berpengaruh signifikan terhadap kepatuhan wajib pajak kendaraan bermotor pada Samsat Bekasi. Variabel pengetahuan wajib pajak, profesionalisme pegawai pajak dan skualitas pelayanan mempengaruhi variabel kepatuhan wajib pajak secara simultan dengan nilai 72,6% dimana 27,4% dipengaruhi oleh variabel lain yang tidak diteliti dalam penelitian ini. Abstract (The Impact of Taxpayer Knowledge, Tax Employee Professionalism and Service Quality on Compliance of Motor Vehicle Taxpayers at Samsat Bekasi) This research aims to determine the influence of taxpayer knowledge, professionalism of tax officials and service quality on motor vehicle taxpayer compliance at the Bekasi Samsat. This research uses descriptive statistical research with a quantitative approach. The population in this study were motor vehicle taxpayers at the Bekasi Samsat. The location in this research is the Bekasi City Samsat Office. The number of samples used in this research was 100 respondents who were calculated based on the Slovin formula using the Simple Random Sampling sample determination method. Data were collected using a questionnaire method and processed using SPSS Statistics 26. The results of this study show that the influence of taxpayer knowledge has an influence on motor vehicle taxpayer compliance of 62.6%, the professionalism of tax officials has an influence on motor vehicle taxpayer compliance of 52% and the quality of service has an influence on motor vehicle taxpayer compliance of 53.2%. Thus, taxpayer knowledge, professionalism of tax officials and service quality have a significant effect on motor vehicle taxpayer compliance at the Bekasi Samsat. The variables of taxpayer knowledge, professionalism of tax officials and quality of service influence the variable of taxpayer compliance simultaneously with a value of 72.6%, of which 27.4% is influenced by other variables not examined in this research.
Analisis Implementasi Sistem Aplikasi Signal Polri Pada Kepatuhan Wajib Pajak Kendaraan Bermotor di Jakarta Pusat Dewi, Dina Anisia; Pebyanti, Amartya; Putri, Nurul Amalia; Rahmi, Notika
Transparansi : Jurnal Ilmiah Ilmu Administrasi Vol. 8 No. 1: Juni 2025
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/transparansi.v8i1.4529

Abstract

August 2021 korlantas began to introduce the Samsat Digital Nasional (Signal) application to the Public. But because this application is operated digitally, there are still many taxpayers, especially parents who cannot easily use or take advantage of it, so there are still many who prefer to manually extend the motor vehicle tax directly to Samsat. If that continues to happen, it will cause a potential queue that is quite long and long. This research aims to analyze the Signal Polri Application system on the compliance of Motor Vehicle taxpayers in Central Jakarta. The method used is a qualitative method with data collection, interview, observation, and documentation techniques. The research was conducted at the Central Jakarta Samsat Office. The results of his research show that the policy implementation process is to build a network so that public policy goals can be realized as a result of government activities. Can be interpreted as a strategy to achieve the policy goals that have been set. The success and failure of the policy implementation process can be assessed in terms of the implementation of the program made. Policy implementation is also influenced by who is appointed and authorized to carry out the program, especially as an implementer. The results of this study show that the user presentation of the Signal Polri Application Program is only 1.50% - 3.84% during the last 3 years from the total number of motor vehicle users in Central Jakarta. The lack of numbers is caused by the lack of knowledge from taxpayers towards the Signal Polri Application Program because the socialization carried out by the samsat to taxpayers has not been too extensive.
Tantangan dan Efektivitas Peran Wakil Kepala Daerah dalam Implementasi Kebijakan Pemerintah Daerah (Studi Kasus DKI Jakarta) Utama, Dedy Kusna
Transparansi : Jurnal Ilmiah Ilmu Administrasi Vol. 8 No. 1: Juni 2025
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/transparansi.v8i1.4783

Abstract

Challenges and Effectiveness of Deputy Regional Heads’ Role in Local Government Policy Implementation (Case Study of Jakarta Capital Region) This study examines the role of deputy regional heads in Jakarta Capital Region (DKI Jakarta) and the challenges they face in implementing local government policies. The research identifies key issues, including ambiguous authority delegation, political interference, and administrative inefficiencies. Using a qualitative approach, the study analyzes legislative documents, government data, and expert interviews to evaluate policy effectiveness. Findings reveal that power imbalances and bureaucratic obstacles hinder the deputy governor’s role, affecting governance stability and policy execution. Recommendations include establishing a clearer policy framework, codifying deputy heads’ responsibilities, reducing political intervention, enhancing coordination mechanisms, and ensuring leadership continuity. These measures aim to improve governmental efficiency and public service delivery in Jakarta and other local administrations. Abstrak Studi ini mengkaji peran wakil kepala daerah di DKI Jakarta dan tantangan yang mereka hadapi dalam pelaksanaan kebijakan pemerintah daerah. Penelitian ini mengidentifikasi isu-isu utama, termasuk ketidakjelasan delegasi kewenangan, pengaruh politik, dan ketidakefisienan administrasi. Menggunakan pendekatan kualitatif, penelitian ini menganalisis dokumen legislatif, data pemerintahan, dan wawancara dengan para ahli untuk mengevaluasi efektivitas kebijakan. Temuan menunjukkan bahwa ketidakseimbangan kekuasaan dan hambatan birokrasi menghalangi peran wakil gubernur, mempengaruhi stabilitas pemerintahan dan pelaksanaan kebijakan. Rekomendasi termasuk pembentukan kerangka kebijakan yang lebih jelas, pengusulan kebijakan yang dengan tegas menetapkan tugas wakil kepala daerah, pengurangan campur tangan politik, peningkatan mekanisme koordinasi, dan memastikan kelangsungan kepemimpinan. Langkah-langkah ini bertujuan untuk meningkatkan efisiensi pemerintahan dan penyampaian layanan publik di Jakarta dan pemerintah daerah lainnya.
Kebijakan dan Implementasi Analisis Jabatan dalam Mendukung Pengembangan SDM Aparatur Kurniawan, Iwan; Taufik, Taufik
Transparansi : Jurnal Ilmiah Ilmu Administrasi Vol. 8 No. 1: Juni 2025
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/transparansi.v8i1.4665

Abstract

(Policy and Implementation of Position Analysis in Support of Apparatus HR Development) This study aims to determine and analyze the policy and implementation of job analysis in the development of human resources of civil servants. Job analysis in the government sector is an important part of integral HR Planning in ensuring the suitability between organizational needs and the availability of manpower. This study uses a descriptive qualitative method. Descriptive qualitative methods in processing data in the form of data reduction, data presentation, and drawing conclusions and verification. The research data is in the form of secondary data from regulations, references, and scientific journals. Data collection techniques used include observation and analysis of related documents. This study concludes that the policy and roadmap for the development of human resources of civil servants have been supported in the regulatory and strategic planning and operational systems based on job analysis which produces job specifications and job descriptions that are broken down into job competency standards in an ongoing effort to place competent human resources of civil servants. Professional human resource performance and quality and effective governance are the initial capital for empowering an organization. The enthusiasm of the leadership and all civil servants to work together to empower human resources and the organization. Acceleration to realize the ideals of bureaucratic reform by all levels of the bureaucracy. in building a clean, accountable, transparent and authoritative government through e-government based on HR competencies in order to make changes in improving HR management of government apparatus. Abstrak Penelitian ini bertujuan untuk mengetahui dan menganalisis kebijakan dan implementasi analisis jabatan dalam pengembangan SDM aparatur. Analisis jabatan di sektor pemerintahan merupakan bagian penting dari Perencanaan SDM secara integral dalam memastikan kesesuaian antara kebutuhan organisasi dengan ketersediaan tenaga kerja. Penelitian ini menggunakan metode kualitatif deskriptif. Metode kualitatif deskriptif dalam mengolah data berupa reduksi data, penyajian data, dan menarik kesimpulan dan verifikasi. Data penelitian berupa data sekunder dari regulasi, referensi, dan jurnal ilmiah. Teknik pengumpulan data yang digunakan meliputi observasi dan analisis dokumen terkait. Penelitian ini menyimpulkan bahwa kebijakan dan roadmap pengembangan SDM aparatur telah didukung pada tatanan regulasi dan perencanaan strategis serta operasional berbasis analisa jabatan yang menghasilkan deskripsi pekerjaan dan spesifikasi pekerjaan dalam upaya berkelanjutan menempatkam SDM aparatur yang berkompeten. Kinerja dan kualitas SDM yang profesional serta ketatalaksanaan yang efektif merupakan modal awal dari pemberdayaan suatu organisasi. Semangat pimpinan dan seluruh aparatur untuk secara bersama-sama saling bahu membahu untuk pemberdayaan SDM dan organisasi. Akselerasi mewujudkan cita-cita reformasi birokrasi oleh seluruh jajaran birokrasi. dalam membangun pemerintahan yang bersih, akuntabel, transparan dan berwibawa melalui e-government berbasis kompetensi SDM guna melakukan perubahan dalam memperbaiki manajemen SDM aparatur pemerintah.
Strategi Peningkatan Kinerja Pegawai pada Sub Bagian Umum dan Kepegawaian di Kantor Kecamatan Rowokangkung Eliza, Nova Dewi; Sobri, Wardatuz; Herzegovina, Rani Nurul Laili
Transparansi : Jurnal Ilmiah Ilmu Administrasi Vol. 8 No. 1: Juni 2025
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/transparansi.v8i1.4519

Abstract

(Strategies for Improving Employee Performance in the General Affairs and Personnel Subdivision at the Rowokangkung Subdistrict Office) Improving employee performance is a crucial element in efforts to improve the quality of public services at the sub-district office. This study aims to identify and formulate effective strategies to improve employee performance in the general and personnel sub-sections at the Rowokangkung Sub-district Office. The method used in this study is a qualitative approach through in-depth interviews, observation, and analysis of relevant documents. The objectives of the study are to identify steps that can be taken to create a work culture, to identify factors that hinder employee performance, and to identify strategies for improving employee performance in the general affairs and human resources sections of the Rowokangkung subdistrict office. The results of the study indicate that there are several key areas that require attention, including the most significant obstacles: infrastructure, employee competency development, and motivation enhancement. The recommended strategies include continuous training and development, the implementation of a transparent and fair performance evaluation system, and incentive programs to increase motivation and job satisfaction. The implementation of these strategies is expected to improve operational efficiency and effectiveness, as well as enhance the quality of services provided to the community in Rowokangkung Subdistrict. This study makes a significant contribution to designing strategies focused on improving employee performance in the public sector. Well-performing office staff will support the effective and efficient achievement of objectives, thereby accelerating the implementation of activities at the sub-district office. Abstrak Peningkatan kinerja pegawai merupakan elemen krusial dalam upaya peningkatan kualitas pelayanan publik di kantor kecamatan. Penelitian ini bertujuan untuk mengidentifikasi dan merumuskan strategi yang efektif untuk meningkatkan kinerja pegawai pada sub bagian umum dan kepegawaian di kantor Kecamatan Rowokangkung. Metode yang digunakan dalam penelitian ini adalah pendekatan kualitatif melalui wawancara mendalam, observasi, dan analisis dokumen terkait. Tujuan penelitian yaitu untuk mengetahui langkah-langkah yang dapat diambil untuk menciptakan budaya kerja, untuk mengetahui faktor yang menghambat kinerja pegawai dan mengetahui strategi peningkatan kinerja pegawai pada sub bagian umum dan kepegawaian di kantor kecamatan Rowokangkung. Hasil penelitian menunjukkan bahwa terdapat beberapa kunci yang memerlukan perhatian, termasuk hal yang paling menghambat ialah sarana dan prasarana, pengembangan kompetensi pegawai, dan peningkatan motivasi. Strategi yang di rekomendasikan meliputi pelatihan dan pengembangan berkelanjutan, penerapan sistem evaluasi kinerja yang transparan dan adil, program insentif untuk meningkatkan motivasi dan kepuasan kerja. Implementasi strategi ini diharapkan dapat memperbaiki efisiensi dan efektivitas operasional, serta meningkatkan kualitas pelayanan yang diberikan kepada masyarakat di kecamatan Rowokangkung. Penelitian ini memberikan kontribusi signifikan dalam merancang strategi yang berfokus pada peningkatan kinerja pegawai di sektor publik. Pegawai kantor yang baik akan mendukung tercapainya tujuan secara efektif dan efisien akan menciptakan percepatan pelaksanaan kegiatan di kantor kecamatan.
Utopia Pengembangan Pariwisata Kabupaten Halmahera Utara Babua, Piet Hein; Goraph, Frets A.; Djurubassa, Gloria Miagina Palako; Tondo, Simson
Transparansi : Jurnal Ilmiah Ilmu Administrasi Vol. 8 No. 1: Juni 2025
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/transparansi.v8i1.4736

Abstract

(Tourism Development Utopia North Halmahera District) This study examines the development of tourism in North Halmahera Regency through regional clustering. The Tobelo cluster is directed toward marine tourism development, the Galela-Loloda cluster toward the development of lakes, hot springs, and waterfalls, and the Kao-Malifut cluster toward the development of heritage sites, specifically World War II Japanese historical relics. Through qualitative research methods, including observation, interviews, documentation, and data analysis, three indicators of achievement were identified: improved tourist destination infrastructure, effective and efficient marketing brands, and increased quality creative economy groups. Twenty tourism problems were found in three tourism development sectors. However, the development of tourism in North Halmahera Regency has experienced many obstacles due to the pandemic, such as neglected, damaged, dirty, and destroyed tourist infrastructure and a neglected tourist environment. Abstrak Penelitian ini mengkaji tentang pengembangan pariwisata di Kabupaten Halmahera Utara yang menggunakan pembagian klasterisasi wilayah yaitu klaster Tobelo yang diarahkan sebagai kawasan pengembangan wisata bahari, klaster Galela-Loloda yang diarahkan pada pengembangan Danau, Air Panas dan Air Terjun dan Kao-Malifut diarahkan pada pengembangan Heritage (Peninggalan Sejarah Jepang Perang Dunia II). Dengan menggunakan penelitian kualitatif yakni melalui pengamatan (observasi), wawancara, dan dokumentasi serta analisis data, maka di temukan tiga indikator capaian kajian ini, yakni penelitian ini mampu meningkatkan sarana prasarana destinasi wisata, meningkatkan brand pemasaran yang efektif dan efisien serta meningkatkan kelompok ekonomi kreatif yang berkualitas. Dalam kajian ini ditemukan dua puluh permasalahan pariwisata dari 3 sektor pengembangan pariwisata. Namun, akibat Pandemi Covid 19, pengembangan pariwisata Kabupaten Halmahera Utara mengalami banyak kendala, seperti sarana prasarana wisata tidak terurus, rusak, kotor, hancur dan lingkungan wisata tidak terurus.
Efektivitas Pelaksanaan Program Relawan Pajak Institut STIAMI Tahun 2022 pada KPP Pratama Cikarang Utara Ayu Utami, Renisya; Yofani, Billy
Transparansi : Jurnal Ilmiah Ilmu Administrasi Vol. 7 No. 2: Desember 2024
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/transparansi.v7i2.2897

Abstract

The Effectiveness of the Implementation of the STIAMI Institute Tax Volunteer Program in 2022 at the North Cikarang Primary Tax Office (KPP Pratama) This study aims to analyze the effectiveness of the Tax Volunteer program implementation at the STIAMI Cikarang Institute in increasing compliance with individual annual tax return (SPT) reporting at the North Cikarang Primary Tax Office (KPP Pratama Cikarang Utara) for the 2023 reporting year. The research method employed by the researcher is descriptive with a qualitative approach. Data collection techniques used include observation, interviews, and documentation with relevant parties. The data analysis techniques in this thesis involve data reduction, data presentation, and verification, where the collected, compiled, and analyzed data provides an overview and information to draw conclusions from the data processing conducted. Based on the study's results, the researcher concludes that the activities of Tax Volunteers to improve compliance with individual annual SPT reporting at the North Cikarang Primary Tax Office in 2023 are still not effective, as the realization of individual annual SPT reporting only reached 52% of the 77% target set by the office. This analysis is conducted using the model proposed by Siagian's theory, considering aspects of timing, accuracy, and service delivery style. Abstrak Penelitian ini bertujuan untuk menganalisis efektivitas implementasi program Relawan Pajak di Institut STIAMI Cikarang dalam meningkatkan kepatuhan pelaporan Surat Pemberitahuan Tahunan (SPT) orang pribadi pada Kantor Pelayanan Pajak (KPP) Pratama Cikarang Utara untuk tahun pajak 2023. Metode penelitian yang digunakan adalah deskriptif dengan pendekatan kualitatif. Teknik pengumpulan data meliputi observasi, wawancara, dan studi dokumentasi dengan pihak-pihak terkait. Teknik analisis data dalam penelitian ini meliputi reduksi data, penyajian data, dan verifikasi, di mana data yang telah dikumpulkan, diolah, dan dianalisis memberikan gambaran serta informasi untuk menarik kesimpulan dari proses pengolahan data yang dilakukan. Berdasarkan hasil penelitian, peneliti menyimpulkan bahwa kegiatan Relawan Pajak dalam meningkatkan kepatuhan pelaporan SPT Tahunan orang pribadi di KPP Pratama Cikarang Utara tahun 2023 masih belum efektif, karena realisasi pelaporan SPT Tahunan orang pribadi hanya mencapai 52% dari target 77% yang ditetapkan oleh kantor tersebut. Analisis ini dilakukan menggunakan model yang diusulkan dalam teori Siagian dengan mempertimbangkan aspek ketepatan waktu, akurasi, dan gaya penyampaian layanan.
Kualitas Pelayanan Publik Bidang Administrasi Kependudukan Di Kecamatan Bogor Timur Isdiyanti, Isdiyanti; Tjenreng, Muhammad Baharudin Zubakhrum
Transparansi : Jurnal Ilmiah Ilmu Administrasi Vol. 8 No. 1: Juni 2025
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/transparansi.v8i1.4653

Abstract

(Quality of Public Services for Population Administration in East Bogor Sub-district) The government as a provider of public services needed by the community must be responsible and continue to strive to provide the best service for the sake of improving public services. On the other hand, public satisfaction is a measure of the success of public services provided by public service providers. This study is a descriptive study using a qualitative approach to analyze the quality of public services in the field of population administration in East Bogor District. The data analysis technique used is an interactive model. The results of the study indicate that the quality of public services in the field of population administration in East Bogor District is seen from the aspects of physical facilities, reliability, responsiveness, assurance, empathy, namely the Public Service section in East Bogor District has not met adequate service facilities to provide services to the community. The community is satisfied with the services provided by the East Bogor District in terms of reliability regarding reliability in handling every public complaint. Employees who provide services to the community who are confused in needing public services, then the sub-district employees provide good service to the community, so that it is easier to obtain information and access to services provided by the government. This will minimize the convoluted bureaucracy and increase government productivity in providing services to the community. For security in the East Bogor District, it has shown efforts to improve the quality of its services related to providing a sense of security for the community. The empathy given by the East Bogor District is by giving a pleasant impression. Abstrak Pemerintah sebagai penyedia layanan publik yang dibutuhkan oleh masyarakat harus bertanggung jawab dan terus berupaya untuk memberikan pelayanan yang terbaik demi peningkatan pelayanan publik. Disisi lain kepuasan masyarakat adalah tolak ukur dari keberhasilan pelayanan publik yang diberikan oleh penyedia layanan publik. Penelitian ini adalah penelitian deskriptif dengan menggunakan pendekatan kualitatif untuk menganalisa kualitas pelayanan publik bidang administrasi kependudukan di Kecamatan Bogor Timur. Teknik analisis data yang digunakan adalah model interaktif. Hasil penelitian menunjukkan bahwa kualitas pelayanan publik bidang administrasi kependudukan di Kecamatan Bogor Timur dilihat dari aspek fasilitas fisik, kehandalan, daya tanggap, jaminan, empati yaitu bagian Pelayanan Umum di Kecamatan Bogor Timur belum memenuhi fasilitas pelayanan yang memadai untuk memberikan pelayanan kepada masyarakat. Masyarakat merasa puas dengan pelayanan yang di berikan Kecamatan Bogor Timur dalam aspek reliability mengenai kehandalan dalam menangani setiap keluhan masyarakat. Pegawai yang memberikan pelayanan kepada masyarakat yang confuse dalam membutuhkan pelayanan publik, maka pegawai kecamatan memberikan pelayanan yang baik kepada masyarakat, agar lebih mudah untuk memperoleh informasi dan akses ke layanan yang disediakan oleh pemerintah. Hal ini akan meminimalisir birokrasi yang berbelit-belit dan meningkatkan produktivitas pemerintah dalam memberikan layanan kepada masyarakat. Untuk keamanan di Kecamatan Bogor Timur sudah menunjukan upaya meningkatkan kualitas pelayanannya terkait memberikan rasa aman bagi masyarakat. Empati yang diberikan pihak Kecamatan Bogor Timur yaitu dengan memberikan kesan yang menyenangkan.
Efektivitas Penerapan Sanksi Keterlambatan Setor Retribusi Pelayanan Pasar dalam Rangka Meningkatkan Kepatuhan Wajib Retribusi di Kota Bekasi Tahun 2020-2023 Hamidah, Qotrunnada; Hartono, Hartono
Transparansi : Jurnal Ilmiah Ilmu Administrasi Vol. 8 No. 1: Juni 2025
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/transparansi.v8i1.4568

Abstract

(The Effectiveness of Implementing Late Payment Penalties for Market Service Fees in Order to Improve Compliance with Fee Obligations in the City of Bekasi from 2020 to 2023) Market service fees are charges imposed for the issuance of permits or the provision of certain services by local governments to individuals or entities. However, in the city of Bekasi, there has been a decline in market service fee revenue from year to year, despite the existence of regulations regarding penalties. Market service fee penalties are imposed for late payment or non-payment of market service fees. The purpose of this study is to determine and analyze the effectiveness of the implementation of market service fee sanctions in order to improve compliance with mandatory fees in the city of Bekasi, as well as the obstacles and drivers of the implementation of market service fee sanctions in order to improve compliance with mandatory fees in the city of Bekasi. The theory used in this study is based on William Dunn's theory of effectiveness. This study uses a descriptive qualitative approach. The data used in this study are primary and secondary data. The results of this study indicate that the implementation of market service fee sanctions has not been effective in improving compliance with market service fees in Bekasi City. Among the challenges faced are the lack of firmness and socialization from the Trade, Industry, and Cooperatives Office, as well as the lack of discipline, compliance, and payment capacity among fee payers. Meanwhile, the drivers for implementing market service fee sanctions are to increase market service fee revenue and improve compliance and discipline among fee payers. Abstrak Retribusi pelayanan pasar merupakan iuran yang dikenakan atas pemberian izin atau jasa tertentu yang diberikan oleh daerah kepada orang pribadi atau badan. Namun, di Kota Bekasi terdapat penurunan penerimaan retribusi pelayanan pasar dari tahun ke tahun walaupun sudah didalamnya sudah diatur mengenai sanksi. Sanksi retribusi pelayanan pasar dikenakan atas keterlambatan setor atau penunggakan setor retribusi pelayanan pasar. Tujuan penelitian ini adalah untuk mengetahui dan menganalisis mengenai efektivitas penerapan sanksi retribusi pelayanan pasar dalam rangka meningkatkan kepatuhan wajib retribusi di Kota Bekasi, serta kendala dan pendorong penerapan sanksi retribusi pelayanan pasar dalam rangka meningkatkan kepatuhan wajib retribusi di Kota Bekasi. Teori yang digunakan dalam penelitian ini menggunakan teori efektivitas menurut William Dunn. Penelitian ini menggunakan pendekatan kualitatif deskriptif. Data yang digunakan dalam penelitian ini menggunakan data primer dan data sekunder. Hasil dari penelitian ini menunjukan bahwa penerapan sanksi retribusi pelayanan pasar belum efektif untuk meningkatkan kepatuhan wajib retribusi di Kota Bekasi. Di dalamnya, terdapat kendala yang dihadapi berupa kurangnya ketegasan dan sosialisasi dari Disdagperin serta kurangnya kedisiplinan, kepatuhan, dan kemampuan membayar dari wajib retribusi. Sedangkan pendorong penerapan sanksi retribusi pelayanan pasar adalah untuk dapat meningkatkan penerimaan retribusi pelayanan pasar, serta meningkatkan kepatuhan dan kedisiplinan wajib retribusi.

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