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Jurnal Riset Manajemen Sekolah Tinggi Ilmu Ekonomi Widya Wiwaha Program Magister Manajemen

jrm
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Published by Sekolah Tinggi Ilmu Ekonomi Widya Wiwaha

ISSN : 23559381 EISSN : 2621492X DOI : https://doi.org/10.32477/jrm.v10i1

Core Subject : Economy, Science,

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Jurnal Riset Manajemen (JRM) Topics covered include, but not strictly limited to:Focus & Scope Jurnal Riset Manajemen (JRM) Topics covered include, but not strictly limited to: 1. Business and management strategy 2. Marketing management 3. Operations management 4. Finance and investment management 5. Entrepreneurship 6. Organisational behaviour and people management 7. Corporate social responsibility 8. Islamic business and management

Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)

Articles 337 Documents

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STRATEGI PENINGKATAN KINERJA DENGAN IMPORTANCE PERFORMANCE ANALYSIS (IPA) DAN ANALISIS STRENGTHS, OPPORTUNITIES, ASPIRATIONS, RESULTS (SOAR) Suhartono Suhartono; Cita Rosari Putra
Jurnal Riset Manajemen Sekolah Tinggi Ilmu Ekonomi Widya Wiwaha Program Magister Manajemen Vol. 8 No. 1 (2021): Jurnal Riset Manajemen
Publisher : Program Magister Manajemen STIE Widya Wiwaha Yogyakarta

Bidkeu Polda D.I. Yogyakara as a work unit for financial development within the Kepolisian Daerah D.I. Yogyakarta is responsible for making the implementation of the financial administration process run smoothly, transparently, accountably and professionally. In order to support the implementation of the achievement of these goals, it is necessary to know the extent of the performance conditions and determine the strategy for improving the performance of the Bidang Keuangan Polda D.I. Financial Yogyakarta. Data analysis in this study used Importance Performance Analysis (IPA) and SOAR. IPA is an analyst by comparing the performance and level of expectations or interests of service recipients as an effort to improve the performance of the service provider organization. Furthermore, SOAR consists of four variables, namely S: Strength, O: Opportunity, A: Aspirations, R: Result. SOAR analysis comes from the Appreciative Inquiry (AI) approach, which is basically a strategy based on the positive things that a business or organization has to develop and make it its main advantage.Based on the results of research with IPA and SOAR, it is concluded that the strategy to improve the performance of the Bidang Keuangan Polda D.I. Financial Yogyakarta is a strategy: (1) Improving the quality of work results and timeliness of reporting. (2) Making efforts to add and maintain the facilities and infrastructure to office support . (3) Maintaining the friendliness of personnel in service. (4) Increasing the discipline of personnel working time. (5) Developing personnel potential. (6) Increase the work motivation of personnel. (7) Striving for the regeneration of Bidkeu Polda D.I. Yogyakarta.

PENGARUH GAYA KEPEMIMPINAN TRANSFORMASIONAL, KOMITMEN ORGANISASI, DAN KEPUASAN KERJA TERHADAP KINERJA ACCOUNT REPRESENTATIVE KPP PRATAMA MAGELANG Sri Susilowati
Jurnal Riset Manajemen Sekolah Tinggi Ilmu Ekonomi Widya Wiwaha Program Magister Manajemen Vol. 8 No. 1 (2021): Jurnal Riset Manajemen
Publisher : Program Magister Manajemen STIE Widya Wiwaha Yogyakarta

This study aimed to examine the effect of transformational leadership style, organizational commitment, and job satisfaction on Account Representative performance of KPP Pratama Magelang. This study was quantitative research using primary and secondary data sources. The data collection method used an online questionnaire in the form of a statement with a Likert scale and sampling used purposive sampling technique. Processing of data analysis techniques used IBM SPSS Statistics 26 and data analysis methods used multiple linear regression. The results showed that the transformational leadership style did not be proven to have an effect on the Account Representative performance of KPP Pratama Magelang. Organizational commitment had a significant positive effect on the Account Representativeâ€™s performance and job satisfaction also had a significant positive effect on the Account Representativeâ€™s performance. The last, transformational leadership style, organizational commitment, and job satisfaction simultaneously had a significant positive effect on Account Representative performance of KPP Pratama Magelang.

PENGARUH KUALITAS INFORMASI TERHADAP INDEKS KEPUASAN MASYARAKAT DI PENGADILAN AGAMA DAERAH ISTIMEWA YOGYAKARTA DENGAN KINERJA PELAYANAN SEBAGAI VARIABEL INTERVENING Ade Ayu Damayanti Astuti Wijaya
Jurnal Riset Manajemen Sekolah Tinggi Ilmu Ekonomi Widya Wiwaha Program Magister Manajemen Vol. 8 No. 1 (2021): Jurnal Riset Manajemen
Publisher : Program Magister Manajemen STIE Widya Wiwaha Yogyakarta

This study aimed to provide empirical findings about the effect of information quality on the community satisfaction index with service performance as an intervening variable. This study used a mixed methods research which is combining quantitative methods and qualitative methods to obtain comprehensive results. The research population was all people who filed a lawsuit / petition in the Religious Courts in the Special Region of Yogyakartagreather than 100 people. The sampling technique in this research used a purposive sampling method. The sample of this research is 100 people who filed a lawsuit / petition in the Religious Courts in the Special Region of Yogyakarta. Interview informants in this study were 1 employee each in the area of the Religious Courts in the Special Region of Yogyakarta. The analysis technique used is to use the Partial Least Square (PLS) data analysis tool. The results showed that the quality of information had a positive and significant effect on the community satisfaction index in the Religious Courts in the Special Region of Yogyakarta with service performance as intervening variable. Community satisfaction index can be influenced directly or indirectly. The direct effect is greater than the indirect effect. This means that the mediating variable of service performance has not synergized with the quality of information to increase the community satisfaction index in the Religious Courts in the Special Region of Yogyakarta.

Kepuasan Masyarakat Terhadap Pelayanan Polisi Sektor Bawang Kabupaten Banjarnegara Sumino, Sumino; Sutrischastini, Ary
JURNAL RISET MANAJEMEN SEKOLAH TINGGI ILMU EKONOMI WIDYA WIWAHA PROGRAM MAGISTER MANAJEMEN Vol 4 No 2 (2017): Jurnal Riset Manajemen Juli 2017
Publisher : Program Magister Manajemen STIE Widya Wiwaha Yogyakarta

This research objectives to understand how big citizen’s satisfaction on Bhabinkamtibnas’ service officers in build Kamtibnas in Polsek Bawang Banjarnegara area. Respondents taken as many as 100 people as samples by the method Accidental sampling. Interviews and surveys was the method that used in data collection. Anlaysis method used on this research was SERVQUAL method.This research have five dimension SERVQUAL, there are tangible, Reliable, Responsiveness, Assurance, dan empathy. The results are overall of each attributes dimensions SERVQUAL still negative and has an average gap by -0.36. This shows that Bhabinkamtibnas’ service officers still didn’t meet the citizen satisfactory. Despite the value of gap very small (under 1), this indicates that Bhabinkamtibnas’ service officers still need to improve its quality to reach the ideal services.

Efek Pemasaran Dan Peran Keluarga Dalam Pembentukan Ekuitas Merek Hartanto, Siane Ivana; Junaedi, MF. Shellyana
JURNAL RISET MANAJEMEN SEKOLAH TINGGI ILMU EKONOMI WIDYA WIWAHA PROGRAM MAGISTER MANAJEMEN Vol 4 No 2 (2017): Jurnal Riset Manajemen Juli 2017
Publisher : Program Magister Manajemen STIE Widya Wiwaha Yogyakarta

This study aims to determine wheter the ads and family’s effect in the form of brand awareness and brand association and how the advertising, price promotions, and family influence in shaping the perception of quality. Brand awareness, brand associations, and perceived quality will also be tested the significant effect directly and indirectly the brand equity through brand loyalty. This research was conducted in the Yogyakarta where respondents are students. This study uses a quantitative method by distributing questionnaires to 200 respondents. Data retrieval technique using purposive sampling. Data processing techniques using regression analysis. The results of this study indicate that advertising and family has significant effects positively on brand awareness, but only a significant effect of family on brand association. Advertisements, family and the price also proved significant effect on the perception of quality. Brand awareness, brand associations and perceived quality have a significant effect directly or indirectly on brand equity through brand loyalty.

Analis Perilaku Konsumen Dalam Memilih Produk Kosmetik Yang Ramah Lingkungan Wibowo, Agung Edy
JURNAL RISET MANAJEMEN SEKOLAH TINGGI ILMU EKONOMI WIDYA WIWAHA PROGRAM MAGISTER MANAJEMEN Vol 4 No 2 (2017): Jurnal Riset Manajemen Juli 2017
Publisher : Program Magister Manajemen STIE Widya Wiwaha Yogyakarta

This research has mainly aimed to know and analyze customer behavior in selecting of green marketing cosmetics products. Sample in this research were taken using purposive sampling method. There were 114 respondent in this research. The usage of regression formula can be done as all of classical assumption test had been through and qualified. All over the test shown that social class influence significantly toward buying decision at the level of significance 0.000 < 0.05. The secondary result of this research found that group of reference has influence significantly toward buying decision at the level of significance 0.001 < 0.05. The third result shown us that family has influence significantly toward buying decision at the level of significance 0.000 < 0.05. Meanwhile result for simultaneous test shown that social class, group of reference and family, have influence significantly toward buying decision..It has been proved at the level of significance 0.000 < 0.05. All of these imply that all of hypotheses in this research can be proved, or accepted

Analisis Determinan Kepatuhan Wajib Pajak Orang Pribadi Di Kabupaten Bantul Wildan, Faza Fakhriyan; Sulistiyanti, Umi
JURNAL RISET MANAJEMEN SEKOLAH TINGGI ILMU EKONOMI WIDYA WIWAHA PROGRAM MAGISTER MANAJEMEN Vol 4 No 2 (2017): Jurnal Riset Manajemen Juli 2017
Publisher : Program Magister Manajemen STIE Widya Wiwaha Yogyakarta

There are 94,632 individual taxpayer listed in Bantul Pratama Tax Office, but only about 45,223 individual taxpayer that pay and report tax.The low individual tax compliance, which is a classic problem of taxation in Indonesia, can be caused by several reasons. The aim of this study is to analyze the influence of tax penalties,educational level, Use of E-filing and tax socialization on the tax compliance of individual taxpayer listed in Bantul Pratama Tax Office. This study is a quantitative research. The samples used in this study were 100 respondents calculated by the Slovin formula and using simple random sampling method. The data were collected using questionnaire method and analyzed using multiple regressions by means of SmartPLS 3.0. The results of this study show that tax penalties have positive effects significantly, while level of education, use of efiling and tax socialization have no effect on tax compliance of individual taxpayer listed in Bantul Pratama Tax Office.

Dampak Kebijakan Moratorium Pegawai Negeri Sipil Terhadap Penempatan Pegawai di Pemerintah Daerah Istimewa Yogyakarta Nugroho, Ahmad Harimurti; Widiastuti, Nur
JURNAL RISET MANAJEMEN SEKOLAH TINGGI ILMU EKONOMI WIDYA WIWAHA PROGRAM MAGISTER MANAJEMEN Vol 4 No 2 (2017): Jurnal Riset Manajemen Juli 2017
Publisher : Program Magister Manajemen STIE Widya Wiwaha Yogyakarta

One important issue in the management of civil servants are Moratorium Acceptance CPNS. Since the 2011-2014 and 2015-2019 reign of discretionary moratorium CPNS caused by various things, impact of the moratorium on the placement of employees in local government and polemics consequences and need for a solution and response strategies in the redistribution of personnel and employee planning.This research uses descriptive research method with qualitative approach gained popularity depth interviews with informants, observations and secondary data analysis. Impact, occurrence Lost Generation that cause within a certain time difficult to regenerate for their miss a link on the generation / period. The addition of the workload of employees as a result of shortage of supply of labor civil servants, retired employee were not replaced, Minus growth means if in compare between employees incoming and outgoing, more employees are out of personnel expenditure would be reduced. So that in the possible procure Non civil servants without violating the moratorium policy is still valid.

Analisis Hubungan Antara Kualitas Layanan Dengan Kepuasan Dan Loyalitas Mahasiswa Di PTS “X” Sofiati, Sofiati
JURNAL RISET MANAJEMEN SEKOLAH TINGGI ILMU EKONOMI WIDYA WIWAHA PROGRAM MAGISTER MANAJEMEN Vol 4 No 2 (2017): Jurnal Riset Manajemen Juli 2017
Publisher : Program Magister Manajemen STIE Widya Wiwaha Yogyakarta

The objective of this study is to test the relationship beetween quality service with customer satisfaction and loyalty .The subject matter we addressed three research questions. The first was: is quality quality service positif relatonship with customer satisfaction? The second research question addressed was: is customer satisfaction positif relationship with customer loyalty?Our the third research question was: is quality service positif directly with customer loyalty? Quality service is measured with SERVQUAL in five dimensions: tangibles, reability, responsiveness,assurance, and empathy.The population covers 800 students PTS “X”, while the taken sample was 210 students PTS “X”. The sample that used in this study is master of management student in management program and accounting program in PTS “X”. The data were analyzed by using Structural Equation Modelling (SEM). Empirical evidence supports the first hypothesis that the quality of service (Service Quality) consisting of; physical evidence, reliability, responsiveness, assurance, and empathy have a significant positive relationship with satisfaction. With the increasing quality of service provided by the management of PTS “X” then will also increase student satisfaction. Empirical evidence does not support the two hypothesis that Satisfaction has a positive relationship with Loyalty. This conclusion means that students who feel satisfaction does not necessarily have a sense of loyalty to the alma mater. Empirical evidence does not support the three hypothesis that states Quality has a positive relationship with Loyalty. This conclusion means that to increase customer loyalty, it is not enough to only pay attention to the quality of services, but more important is to increase customer satisfaction.

PENGARUH KEMAMPUAN PERSEPTUAL, MOTIVASI KERJA DAN DISIPLIN KERJA TERHADAP KINERJA PEGAWAI NEGERI SIPIL (PNS) DINAS PENDIDIKAN KABUPATEN BOJONEGORO Firdaus, Muhammad Ainul; Fitriyah, Anik
Jurnal Riset Manajemen Sekolah Tinggi Ilmu Ekonomi Widya Wiwaha Program Magister Manajemen Vol. 8 No. 2 (2021): Jurnal Riset Manajemen
Publisher : Program Magister Manajemen STIE Widya Wiwaha Yogyakarta

The objectives to be achieved in this study are to describe the perceptual ability, work motivation, work discipline on the Performance of Civil Servants (PNS) of the Bojonegoro Regency Education Office, to test and analyze perceptual abilities, work motivation and work discipline on the Performance of Civil Servants (PNS). Bojonegoro District Education Office. The population in this study were all Civil Servants (PNS) at the Bojonegoro Regency Education Office who assessed 60 people with a sample of 60 people. Total sampling technique or census sampling. The analytical method used is multiple linear regression. Based on the results of research and discussion, perceptual ability, work motivation, work discipline and the performance of the Civil Servants (PNS) of the Bojonegoro Regency Education Office are in good categories. Perceptual ability has a positive and significant effect on the Performance of Civil Servants (PNS) of the Bojonegoro Regency Education Office. Work motivation has no effect on the performance of Civil Servants (PNS) of the Bojonegoro Regency Education Office. Work discipline has a significant effect on the performance of the Civil Servants (PNS) of the Bojonegoro Regency Education Office.

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Contact Name
Arif Suwarjono

Contact Email
jrm_mm@stieww.ac.id

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+6285998000678

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jrm_mm@stieww.ac.id

Editorial Address
Jl. Lowanu Sorosutan UH VI / 20, Sorosutan, Umbulharjo, Kota Yogyakarta, Daerah Istimewa Yogyakarta 55162, Indonesia

Location
Kota yogyakarta,

Daerah istimewa yogyakarta

INDONESIA

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Home Page

OAI Link

Editorial Team

Contact

Reviewer

Google Scholar

Contact Name Arif Suwarjono

Contact Email jrm_mm@stieww.ac.id

Phone +6285998000678

Journal Mail Official jrm_mm@stieww.ac.id

Editorial Address Jl. Lowanu Sorosutan UH VI / 20, Sorosutan, Umbulharjo, Kota Yogyakarta, Daerah Istimewa Yogyakarta 55162, Indonesia

Location Kota yogyakarta, Daerah istimewa yogyakarta INDONESIA

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Contact Name
Arif Suwarjono

Contact Email
jrm_mm@stieww.ac.id

Phone
+6285998000678

Journal Mail Official
jrm_mm@stieww.ac.id

Editorial Address
Jl. Lowanu Sorosutan UH VI / 20, Sorosutan, Umbulharjo, Kota Yogyakarta, Daerah Istimewa Yogyakarta 55162, Indonesia

Location
Kota yogyakarta,

Daerah istimewa yogyakarta

INDONESIA