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INDONESIA
Jurnal Admmirasi
Published by Assosiasi Dosen Muhammadiyah Magister Administrasi Rumah Sakit Indonesia
ISSN : 24776947     EISSN : 26858142     DOI : -
Core Subject : Economy,
Economics, Econometrics & Finance
ISSN: 2685-8142 (Online) ISSN: 2477-6947 (cetak). JURNAL ADMMIRASI berfokus pada penelitian dan tinjauan penelitian terkait dengan manajemen rumah sakit yang relevan untuk pengembangan teori dan praktik manajemen rumah sakit di Indonesia dan Asia Tenggara. JURNAL ADMMIRASI mencakup berbagai pendekatan penelitian, yaitu: metode kuantitatif, kualitatif dan campuran.
Arjuna Subject : -
Articles 73 Documents
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Hubungan Keterampilan Komunikasi Terapeutik Mahasiswa Profesi Kedokteran Gigi Terhadap Kepuasan Pasien di RSGM UMY Nisa Trianingrum
Jurnal Admmirasi Vol 5 No 2 (2021): ADMMRIRASI Journal December 2020 Edition
Publisher : Program Studi Magister Manajemen Rumah Sakit, Jenjang Pasca Sarjana (S2), Pasca Sarjana Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47638/admmirasi.v5i2.134

Abstract

Komunikasi terapeutik merupakan komponen penting dalam komunikasi antar dokter gigi dan pasien. Terciptanya Komunikasi terapeutik yang baik akan memberikan kepuasan tersendiri oleh pasien, yang pada akhirnya akan mempengaruhi kepuasan pasien terhadap pelayanan yang diberikan. Komunikasi terapeutik penting untuk diajarkan pada mahasiswa profesi agar kektika lulus menjadi seorang dokter gigi akan dapat melakukan komunikasi terapeutik dengan baik pada pasien. Penelitian ini bertujuan menilai adanya hubungan antara keterampilan komunikasi mahasiswa profesi terhadap kepuasan pasien di RSGM UMY. Penelitian ini merupakan penelitian kuantitatif. Desain penelitian yang digunakan yaitu cross sectional. Jumlah sampel sebanyak 78 pasien dan mahasiswa profesi angkatan 2012. Besar sampel ditentukan secara total sampling. Analisis data dengan analisa univariate dan analisis bivariate. Hasil penelitian ini kategori baik sebagian besar puas dengan komunikasi yang dilakukan oleh mahasiswa profesi kedokteran gigi UMY sebanyak 36 orang (46,2%), dan sebanyak 25 orang (32,1%) merasa sangat puas. Pasien yang mendapatkan komunikasi terapeutik kategori cukup sebagian besar puas terhadap komunikasi mahasiswa profesi kedokteran gigi, hasil yang didapatkan yaitu sebanyak 14 orang (17,9%), sedangkan yang merasa sangat puas sebanyak 2 orang (2,6%), dan kategori netral sebanyak 1 orang (1,3%). Kesimpulan ada hubungan yang signifikan Antara komunikasi terapeutik mahasiswa profesi kedokteran gigi dengan kepuasan pasien di RSGM UMY
Service Quality Can Determine Patient’s Loyalty in Internal Disease Inpatient Room at Dr. Sismadi Cileungsi Bogor Hospital Nurhadi Nurhadi
Jurnal Admmirasi Vol 5 No 2 (2021): ADMMRIRASI Journal December 2020 Edition
Publisher : Program Studi Magister Manajemen Rumah Sakit, Jenjang Pasca Sarjana (S2), Pasca Sarjana Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47638/admmirasi.v5i2.135

Abstract

Improving the quality of services provided by hospitals to patients will be able to create a sense of patient satisfaction, so that the creation of a sense of patient satisfaction will lead to a loyal attitude of patients towards hospital services. This study aims to analyze the effect of service quality and patient satisfaction on patient loyalty in the inpatient department of Dr. Sismadi. The design of this study was the design of causality with 170 inpatients in the internal medicine department at Dr. Hospital. Sismadi. Samples were taken by using purposive sampling technique. Service quality and patient satisfaction variables are independent variables and patient loyalty is the dependent variable. The research instrument was a questionnaire and was measured on an interval scale. Data were analyzed using SEM-LISREL. The results showed that the variable service quality had a positive effect on patient loyalty. Service quality has a positive effect on patient satisfaction meaning to increase patient loyalty, the level of satisfaction is improved through improving service quality, and patient satisfaction has a positive effect on patient loyalty. The dominant variable is service quality
Determinan Kepuasan Pengguna E-Claim di Rumah Sakit “ABC” Choirunnisa Choirunnisa
Jurnal Admmirasi Vol 6 No 1 (2021): June
Publisher : Program Studi Magister Manajemen Rumah Sakit, Jenjang Pasca Sarjana (S2), Pasca Sarjana Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47638/admmirasi.v6i1.185

Abstract

E-Claim merupakan metode simplikasi dokumen klaim BPJS Kesehatan melalui file elektronik. Rumah Sakit ABC sudah menerapkan E-Claim sejak 1 Agustus 2019. Penelitian ini menggunakan objek penelitian terhadap hasil pengembangan sistem informasi manajemen rumah sakit dalam menunjang E-Claim BPJS Kesehatan di RS ABC. Dikarenakan pentingnya proses klaim BPJS Kesehatan di RS ABC, maka pengembangan sistem informasi tersebut perlu di evaluasi kesuksesannya yang diukur dengan kepuasan pengguna (user satisfaction) dan manfaat bagi individu serta organisasi. Penelitian dilakukan dengan menggunakan kerangka teori model kesuksesan sistem informasi DeLone & McLean (2003) tanpa menilai variabel minat menggunaan atau penggunaan. Tujuan penelitian adalah memperoleh bukti empiris pengaruh kualitas sistem, kualitas informasi dan kualitas layanan terhadap kepuasan pengguna serta menganalisis faktor yang menjadi penghambat dan pendukung penerapan E-Claim. Metode penelitian ini adalah mixed method sequential explanatory. Data dikumpulkan dengan menggunakan metode survey kepada 70 orang responden dan diolah menggunakan SPSS versi 26 dilanjutkan dengan wawancara mendalam kepada beberapa informan. Responden merupakan pengguna E-Claim di unit pendaftaran, rawat jalan, penunjang dan administrasi. Hasil penelitian menunjukkan kualitas sistem, kualitas informasi, kualitas layanan berpengaruh secara positif signifikan terhadap kepuasan pengguna E-Claim baik secara parsial maupun simultan. Variabel yang paling dominan mempengaruhi kepuasan pengguna adalah kualitas layanan. Peningkatan kualitas layanan akan semakin meningkatkan kepuasan pengguna E-Claim di RS ABC.
Comparison of Patients Satisfaction Before and During Covid 19 Strike Pandemic at RSUD Mampang Prapatan Jakarta Kelvin Evaline Riupassa
Jurnal Admmirasi Vol 6 No 1 (2021): June
Publisher : Program Studi Magister Manajemen Rumah Sakit, Jenjang Pasca Sarjana (S2), Pasca Sarjana Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47638/admmirasi.v6i1.186

Abstract

In the era of Covid-19 pandemic, health services have been forced to keep the services level the same as before pandemic. Hospitals as a public service regularly make surveys about patient satisfaction. Regulation released by the Minister of Administrative Reform of Bureaucratic Reform No. 14 of 2017 ordered all public services to analyze 9 elements that influence customer satisfaction. This study aims to make comparison of patient’s satisfaction before and during Covid-19 strike pandemic at RSUD Mampang Prapatan Jakarta in outpatient and inpatient services areas. The research method used is a questionnaire method with a quantitative approach using Google Form questionnaire for patient satisfaction at RSUD Mampang Prapatan Jakarta before Covid-19 and during Covid-19. This type of research is classified as a descriptive study with quantitative approaches. There was a significant difference in patient satisfaction level between before and during Covid-19 in RSUD Mampang Prapatan. (p value <0.001). Hopefully, Covid-19 Pandemic will not become a burden to hospitals for giving excellence services. Another research needs to be done involving more samples from hospitals in higher level/class.
Komparasi Tarif Odontektomi Untuk Perhitungan Tarif Riil Rumah Sakit, Ina-Cbgs Dan ABC Pada Rsgm Unhas Sintha Kesuma Dewi
Jurnal Admmirasi Vol 6 No 1 (2021): June
Publisher : Program Studi Magister Manajemen Rumah Sakit, Jenjang Pasca Sarjana (S2), Pasca Sarjana Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47638/admmirasi.v6i1.198

Abstract

Determination of tariffs based on INA-CBGs causes polemics for the Hospital, because in some cases, the rates applied have experienced a difference when compared to the previous tariff. This fare difference, can be a benefit for the hospital but can also increase the burden on the hospital. One of the rates that makes a difference in hospitals is the treatment of impacted teeth. The problem with odontectomy measures is whether the INA-CBGs tariff can cover all costs in the odontectomy treatment service and whether the tariff is effective and efficient in odontectomy measures. This research is triangulation using secondary hospital data in 2019, is a case study that aims to analyze the unit cost or unit cost of Odontectomy based on Clinical Pathway with Activity Based Costing method which aims to compare it with the rates set by the Dental & Mouth Hospital of Hasanuddin University and INA-CBG rates. The cost calculation method uses the ABC (Activity Based Costing) method, allocating direct costs by calculating the costs of activities that occur using a cost driver based on the time of activity. There is a difference between the INA-CBGs odontectomy rates and the normal rates based on their qualifications. Efficiencies between INA-CBGs and normal rates for inspection activities (52.7%), lifting seams (76.3%) and controls (72.9%) for mild, moderate and severe odontectomy. There was an inefficient difference between INA-CBGs and normal rates for registration (100%), panoramic radiology (5.8%) and mild odontectomy (424.2%), moderate odontectomy (597.3%) and severe odontectomy (169.01%) ). The compilation of the unit cost tariff design against the Clinical Practice Guidelines based on the ABC method obtained a mild odontectomy rate of Rp. 1,602,293, -; moderate odontectomy of Rp. 1,773,293 and severe odontectomy of Rp. 1,944,293.
ANALISIS FAKTOR-FAKTOR ENGAGEMENT DOKTER SPESIALIS DI RUMAH SAKIT JIWA PROF. DR. SOEROJO MAGELANG Rina Kusumawati
Jurnal Admmirasi Vol 6 No 2 (2021): December
Publisher : Program Studi Magister Manajemen Rumah Sakit, Jenjang Pasca Sarjana (S2), Pasca Sarjana Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47638/admmirasi.v6i2.91

Abstract

Background: One of the efforts to approach the hospital in specialist doctor management uses the concept of engagement, which is currently a new thing. Engagement is a predictor of organizational success, in this case the hospital, while specialist doctors are the key factor in the hospital organizational system that has the potential, both the potential for excellent performance and the potential for being unproductive. Purpose: To identify and describe the relationship between specialist doctors and hospitals engagement. Methods: This study uses a case study qualitative research type, to determine the phenomena in the context of life using a single case design holistic single case design. A single case study is used because this research is a very important case (critical case) to prove that case management at Prof. Dr. SOEROJO Magelang Mental Hospital. is held effectively and efficiently using a holistic design (single unit of analysis). Results: From the results of the data analysis, the research respondents stated that social support factors / professional resources, in this case related to the relationship with colleagues, superiors and the work environment had the highest influence on the engagement of specialist doctors with organizations / hospitals, namely 11.08%, then followed. by self-esteem or 9.72% self-esteem, then self-efficacy or 7.88%, then performance feedback is the lowest 7.19%. Conclusion: The underlying factors according to the nine specialist doctors who were research respondents that included in the job resources which were resources related to the hospital, co-workers, superiors and the work environment, the relationship between specialist doctors and hospitals at Prof. Dr. Soerojo Magelang Mental Hospital is social support, self esteem, self efficacy and performance feed back
PENGARUH KUALITAS PELAYANAN RUMAH SAKIT TERHADAP KEPUASAN DAN NIAT PERILAKU PASIEN UMUM RAWAT JALAN DI RS PKU MUHAMMADIYAH GAMPING Muhammad Amrullah Wahid; Nuryakin Nuryakin
Jurnal Admmirasi Vol 6 No 2 (2021): December
Publisher : Program Studi Magister Manajemen Rumah Sakit, Jenjang Pasca Sarjana (S2), Pasca Sarjana Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47638/admmirasi.v6i2.137

Abstract

Patient satisfaction is a benchmark in assessing service quality because quality of service and patient satisfaction are important in shaping patient loyalty. This study aims to investigate the quality of hospital services and their impact on patient satisfaction and behavioral intentions. This research is a Quantitative Analitical research with cross-sectional method. This research used purposive sampling method with inclusion and exclusion criteria with a sample of 120 patients. This research was conducted at PKU Muhammadiyah Gamping Hospital. Data analysis in this study uses path analysis that include regression test and sobel test which is used to determine causal relationships. With alpha 0.05, results of the test showed that service quality does not affect patient behavior intentions, service quality affects patient satisfaction, patient satisfaction affects patient behavior intentions and service quality influences patient behavior intention through patient satisfaction. It is expected that PKU Muhammadiyah Gamping Hospital can maintain the quality of services that have been given to patients, one of them is by providing training to nurses or medical personnel, so that they can improve their performance in providing the best service for patients.
CASE STUDY OF THE RADIOGRAPHER CREDENTIAL PROGRAM AS A STANDARD FOR SLEMAN REGIONAL HOSPITAL, 2019 Dani Yusuf
Jurnal Admmirasi Vol 6 No 2 (2021): December
Publisher : Program Studi Magister Manajemen Rumah Sakit, Jenjang Pasca Sarjana (S2), Pasca Sarjana Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47638/admmirasi.v6i2.138

Abstract

Background : In order to maintain clinical governance in the radiology installation, it is necessary to do the radiographer’s credential program as it serves to collect, Verify and evaluate educational licenses, training, competence, And experience of existing health workers. Credentials are an evaluation process by the hospital of a health worker to determine whether the person concerned is worthy of a clinical assignment and clinical authority to carry out certain medical care/actions within the hospital environment for a certain period.Purpose : To analyze the perceptions of radiographers and relevant policy makers, about the process of implementing the credential program for the radiographer profession, especially in RSUD Sleman.Methods : Methods of data collection through in-depth interviews with radiographers and policy makers, And documentary studies related to the radiographer’s credential program in hospitals. For the result of the research, the radiographer’s credential were analyzed using qualitative methods. The location is in Sleman hospital, Yogyakarta.Results : From the analysis of the radiographer’s perception of the credential program, it was found that the implementation of the radiographer’s credentials at the Sleman Hospital was in accordance with the existing mechanism.Conclusion : From the research result, it can be concluded that the implementation of credentials at the Sleman Hospital has been carried out independently, but the implementation of the radiographer’s credentials program independently needs to be evaluated regarding the implementation mechanism. Because the credential program is only limited to the administrative aspect (portfolio), This is still less than ideal and objective, Considering the increasingly complex services available in radiology installations. More competency assessment methods are needed to maintain accountability and competence of health workers in order to ensure that patients get safe and quality health services.
PENGARUH PENGETAHUAN TERHADAP MINAT MASYARAKAT DALAM KEPESERTAAN BPJS KESEHATAN DI INDONESIA Sri Nurul Kuraini
Jurnal Admmirasi Vol 6 No 2 (2021): December
Publisher : Program Studi Magister Manajemen Rumah Sakit, Jenjang Pasca Sarjana (S2), Pasca Sarjana Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47638/admmirasi.v6i2.197

Abstract

Efforts to encourage public participation in order to achieve Universal Health Coverage (UHC) means that all Indonesian citizens must be registered as JKN participants. However, during the five years that the JKN program has been running, not all Indonesians have been protected by JKN. This can be seen from the data on the number of BPJS Health participants throughout Indonesia, reaching 719,528 people. The phenomenon seen in the field is that BPJS Kesehatan has not been optimal in increasing the number of JKN participants in Indonesia in 2020. Data from the Ministry of Home Affairs Population and Civil Registration Service for 2020 shows that the total population in Indonesia in 2020 was 268,583,016. soul. This shows that the BPJS membership coverage is still low when compared to the total population , meaning that there are still 46,147,297 people who have not registered as BPJS Kesehatan participants. This study aims to determine the effect of knowledge on public interest in BPJS Health membership. This type of research is quantitative with a cross sectional design . The population was 222,435,719 people. Samples were drawn by accidental sampling, namely as many as 100 people. Data analysis used univariate and bivariate analysis methods. Relationship analysis will be carried out using cross tabulation with the chi square test . The results showed that there was an effect of knowledge (p = 0.020 ) with people's interest in participating in BPJS Kesehatan. The conclusion of this study is getting better knowledge of someone about BPJS, the increasingly high interest in them to become participants BPJS Health, as well as vice versa increasingly less good knowledge of someone about BPJS, then getting a low interest in them to become participants BPJS.
ANALISIS BUDAYA KESELAMATAN PASIEN BERBASIS HSOPSC (HOSPITAL SURVEY ON PATIENT SAFETY CULTURE) SEBAGAI UPAYA PENINGKATAN MUTU DAN KESELAMATAN PASIEN RUMAH SAKIT DI KABUPATEN KARANGANYAR Anggi Napida Anggraini
Jurnal Admmirasi Vol 6 No 2 (2021): December
Publisher : Program Studi Magister Manajemen Rumah Sakit, Jenjang Pasca Sarjana (S2), Pasca Sarjana Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47638/admmirasi.v6i2.200

Abstract

Gerakan keselamatan pasien menjadi salah satu goal dari akreditasi rumah sakit JCI (Joint Commission International) merupakan program pemerintah Indonesia sebagai acuan bagi rumah sakit untuk melaksanakan sistem keselamatan pasien sesuai standar yang ditetapkan. Rumah sakit dipaksa memiliki upaya untuk melakukan tindakan yang bersifat preventif untuk mencegah terjadinya medical error yang berkaitan dengan keselamatan pasien, maka manajemen rumah sakit perlu menciptakan serta membangun budaya keselamatan pasien. Di Indonesia, laporan insiden Keselamatan Pasien menemukan adanya pelaporan kasus KTD (14,41%) dan KNC (18,53%) yang disebabkan karena proses atau prosedur klinik (9,26 %), medikasi (9,26%), dan Pasien jatuh (5,15%) (KKP RS, 2011). Rumah Sakit di Kabupaten Karanganyar merupakan RSU Tipe C yang berada di Provinsi Jawa Tengah yang memiliki kewajiban menerapkan Keselamatan Pasien di seluruh area pelayanan, sejak tahun 2012 the Joint Commission mengeluarkan standar akreditasi yang berlaku secara global untuk rumah sakit yang menekankan serta fokus pada pasien yaitu Standar Joint Commission International (JCI). Penelitian ini bertujuan untuk menganalisis Budaya Keselamatan Pasien Berbasis HSOPSC (Hospital Survey On Patient Safety Culture) Di Rumah Sakit di Kabupaten Karanganyar. Dengan menggunakan pendekatan mixed methods research yaitu metode kuantitatif dan kualitatif. Sampel pada penelitian ini adalah perawat dan bidan yang memiliki masa kerja >1 tahun, tehnik sampling menggunakan total sampling. Responden pada kualitatif menggunakan 3 responden dari TIM KPRS. Penelitian ini dilakukan di Rumah Sakit di Kabupaten Karanganyar pada bulan April – Agustus 2020, Analisis data menggunakan distribusi frekuensi dan analisis konten dengan triangulasi data. Hasil penelitian ini menunjukkan bahwa pelaksanaan budaya keselamatan pasien di Rumah Sakit di Kabupaten Karanganyar sudah terlaksana dengan baik dan memiliki budaya keselamatan pasien yang kuat (92,8%). Hambatan dalam pelaksanaan budaya keselamatan pasien antara lain beban kerja tenaga kesehatan, blaming culture, dan dukungan manajemen yang masih perlu dioptimalkan lagi.

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