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The influence of e-service quality and e-satisfaction on repurchase intention: Mediating role of e-trust
Megayani, Megayani;
Chandra, Rama;
Haidina, Nur
Jurnal STEI Ekonomi Vol 32 No 2 (2023)
Publisher : Bagian Pengelolaan Jurnal dan Penerbitan - Sekolah Tinggi Ilmu Ekonomi Indonesia (BPJP - STIE)
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DOI: 10.36406/jemi.v32i02.836
This study aims to determine the role of e-trust in moderating the effect of e-service quality and e-satisfaction on the repurchase intention of Tokopedia's female consumers. This study uses a positive approach and partial least square analysis technique on samples of Tokopedia’s female customers, who have purchased fashion products within the past three months. The sampling method used in this study is purposive sampling, with a total of 100 respondents. First, we find that there is a positive influence of e-service quality on e-trust, e- satisfaction on e-trust and e-trust onrepurchase intention. Second, the mediating role of e-trust has proven statistically significant in predicting the influences of e-service quality and e-satisfaction on repurchase intentions of Tokopedia’s female cunsumers. The limitations of this research is the relatively small sample size and the data are collected from a single online shopping store. Conclusions from this study may not generalize well to the entire online shopping. Our findings imply that the consumer’s e-trust is possibly as antecedent of female cunsumers repurchase intention in online vendors.
Pengaruh kepemimpinan kepala sekolah, komunikasi dan sertifikasi guru terhadap persepsi kinerja guru
Noersanti, Lina;
Juniarti, Juniarti;
Hastin, Abiyyah
Jurnal STEI Ekonomi Vol 32 No 2 (2023)
Publisher : Bagian Pengelolaan Jurnal dan Penerbitan - Sekolah Tinggi Ilmu Ekonomi Indonesia (BPJP - STIE)
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DOI: 10.36406/jemi.v32i02.876
This study aims to find out the influence of the principal's leadership, communication and teacher certification on the perception of teacher performance at SDN Pisangan Timur 01 Pagi. This research approach is quantitative with a correlation model. Data were obtained using survey methods. The population in this study are teachers at SDN Pisangan Timur 01 Pagi, a total of 30 teachers. The sample in this study is a saturated sample. The analysis used is SEM-PLS which consists of outer model, inner model and hypothesis testing using SmartPls 3.0 software. The results of this study show that the principal's leadership has no effect on teacher performance. Communication and teacher certification have an influence on teacher performance. Good communication between fellow teachers and their leaders can improve the performance of teachers in schools. The benefits provided through certification can motivate a teacher to be a better teacher for his students.
Peran kepercayaan konsumen memediasi electronic word of mouth terhadap keputusan pembelian pada pengguna market place Lazada
Khatimah, Husnul;
Salsabila, Safira
Jurnal STEI Ekonomi Vol 32 No 2 (2023)
Publisher : Bagian Pengelolaan Jurnal dan Penerbitan - Sekolah Tinggi Ilmu Ekonomi Indonesia (BPJP - STIE)
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DOI: 10.36406/jemi.v32i02.891
The purpose of this study was to examine the impact of EWOM on brand trust purchasing decisions of Lazada consumers. The variables examined in this study are EWOM, brand trust, and purchase decisions. Sample size drawn by distributing 100 respondents. The data collection method in this study was by questionnaire. The analytical technique used is MRA regression analysis. Based on the results of the analysis, EWOM has a positive and significant impact on consumer trust, EWOM has a positive and significant impact on purchasing decisions, and consumer trust has a positive and significant impact on purchasing decisions. It has made a significant impact and the role of consumer trust has been made clear. Key role in his EWOM mediation in marketplace product purchase decisions. Lazada in Bekasii city. Positive EWOM is one of our efforts to increase consumer confidence. EWOM has a significant impact on trust in product purchasing decisions. A positive EWOM encourages consumers to make immediate purchase decisions.
Pengaruh cash holding, foreign ownership, struktur modal, dan perputaran modal kerja terhadap nilai perusahaan
Roza, Fania Devara;
Mashuri, Ayunita Ajengtiyas Saputri
Jurnal STEI Ekonomi Vol 32 No 2 (2023)
Publisher : Bagian Pengelolaan Jurnal dan Penerbitan - Sekolah Tinggi Ilmu Ekonomi Indonesia (BPJP - STIE)
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DOI: 10.36406/jemi.v32i02.1097
This study aims to determine the effect of cash holding, foreign ownership, capital structure, and working capital turnover on the firm value. The population used in the study was consumer goods industry sector companies listed on the Indonesia Stock Exchange in 2019-2021 with sample selection based on several criteria that have been set. The Data used in the study is quantitative data obtained from the company's annual report. Data analysis techniques using multiple linear regression processed using STATA version 14. The results showed that cash holding has a positive effect on the firm value, foreign ownership has a negative effect on the firm value, capital structure does not positively affect the firm value and working capital turnover does not positively affect the firm value.
Peran dewan pengawas Syariah dalam meningkatkan pengeluaran zakat Bank Umum Syariah di Indonesia
Sunarsih, Uun;
Dahlifah, Dahlifah
Jurnal STEI Ekonomi Vol 32 No 2 (2023)
Publisher : Bagian Pengelolaan Jurnal dan Penerbitan - Sekolah Tinggi Ilmu Ekonomi Indonesia (BPJP - STIE)
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DOI: 10.36406/jemi.v32i2.1255
This research aims to test the influence of profitability, firm size, and inflation on zakat expenditure and test the Sharia Supervisory Board (DPS) moderating profitability, firm size, and inflation on zakat expenditure. This research is explanatory research with a quantitative approach. The research population is Sharia Commercial Banks (BUS) in Indonesia, listed on the Indonesia Stock Exchange for 2017-2022, and 14 BUS were obtained. This test uses SEM-PLS. The research results prove that profitability has no effect. Zakat may be a personal matter, not a company matter. Firm size has an influence; the greater the assets owned, the greater the potential for issuing zakat. Inflation has no effect because decreasing people's purchasing power will affect paying zakat. DPS does not moderate profitability because the company has yet to issue a fatwa on zakat. DPS can moderate firm size, meaning that DPS has carried out its role. DPS cannot moderate inflation, meaning that DPS must provide management with a good understanding that if they have reached the nisab and haul, they must issue zakat. Novelty in this research is adding a moderating variable and using Shariah Enterprise Theory.
Peningkatan organizational citizenship behavior pada Aparatur Sipil Negara generasi milenial
Pranitasari, Diah;
Suriawinata, Iman Sofian;
Kusumaningtyas, Arini Mustikaningrum Kasaluri
Jurnal STEI Ekonomi Vol 32 No 2 (2023)
Publisher : Bagian Pengelolaan Jurnal dan Penerbitan - Sekolah Tinggi Ilmu Ekonomi Indonesia (BPJP - STIE)
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DOI: 10.36406/jemi.v32i02.1309
This research aims to determine the influence of organizational culture and employee engagement on organizational citizenship behavior with job satisfaction as a mediating variable among Millennial Civil Servants. It is a quantitative study with organizational culture and employee engagement as independent variables, and job satisfaction and organizational citizenship behavior as dependent variables. The research was conducted on Civil Servants at the Supreme Audit Agency (BPKP), with a total population of 5,901 Civil Servants. The study is limited to Millennial Civil Servants, with a total of 3,428 individuals. Using purposive sampling, which includes Civil Servants who have been working for more than 3 years, the sample size is determined using the Slovin formula, resulting in a sample of 358 Civil Servants. Data were collected through the distribution of questionnaires to Civil Servants, and the data were processed using smartPLS software. The research findings can be summarized as follows: organizational culture influences job satisfaction; organizational culture does not affect organizational citizenship behavior; employee engagement influences organizational culture; employee engagement influences organizational citizenship behavior; organizational culture does not affect organizational citizenship behavior through job satisfaction; employee engagement does not affect organizational citizenship behavior through job satisfaction.
Determinan fenomena perubahan iklim dalam perspektif sosial ekonomi di Pulau Jawa dan Pulau Sumatera
Ramadhan, Zufar Abdulmaajid;
Emalia, Zulfa
Jurnal STEI Ekonomi Vol 32 No 2 (2023)
Publisher : Bagian Pengelolaan Jurnal dan Penerbitan - Sekolah Tinggi Ilmu Ekonomi Indonesia (BPJP - STIE)
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DOI: 10.36406/jemi.v32i02.1313
The phenomenon of climate change has become a special concern throughout the world. This research was conducted to look at the determining factors from a social and economic perspective that can influence climate change on the Island of Java and Sumatera. The research is used panel data with a total of 80 research data in the 2018-2022. The variables used in the research were Average of Air Temperature (TEMP), GRDP of Industrial Sector (ADHK), Population Density (KP), and Electrical Energy in Industrial Sector (ELECIND). The results of his research show that all independent variables such as GRDP of Industrial Sector, Population Density, and Electrical Energy in Industrial Sector have a significant and positive effect on the phenomenon of climate change on the Island of Java and Sumatera as viewed through the average of air temperature.
Bauran pemasaran, kualitas pelayanan terhadap keputusan pembelian berdampak pada loyalitas konsumen Apotek
Syahrin, Alfi;
Sitanggang, Maura Linda;
Masri, Indah;
Oktrivina, Amelia
Jurnal STEI Ekonomi Vol 32 No 2 (2023)
Publisher : Bagian Pengelolaan Jurnal dan Penerbitan - Sekolah Tinggi Ilmu Ekonomi Indonesia (BPJP - STIE)
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DOI: 10.36406/jemi.v32i02.1317
Changes in the pharmaceutical business paradigm, one of which is pharmacies, happened because of the Public Medical coverage program. Progressions might affect pharmacies, such as decreasing prescription acceptance, thereby potentially losing consumers. Data from Cipayung District, East Jakarta, for 2017-2022 shows 40 pharmacies, 28 pharmacies (70 percent) stayed standing, and 12 pharmacies (30 percent) closed. The research aims to determine the influence of the marketing mix and service quality on purchasing decisions and their impact on pharmacy consumer loyalty—Quantitative Research Methods. Sampling used a simple random sampling method; data was processed using Smart PLS. The sample determined using the Slovin formula was 100 respondents utilizing a survey. Research results show that marketing mix influences purchasing decisions. Service quality affects purchasing decisions. Marketing mix influences consumer loyalty. Service quality influences consumer loyalty. Purchasing decisions influence consumer loyalty. Marketing mix influences consumer loyalty through purchasing decisions. Service quality affects consumer loyalty through purchasing decisions.
Analisis manajemen modal kerja terhadap profitabilitas pada perusahaan consumer goods yang terdaftar di bursa efek indonesia (2017-2022)
Wijaya, Erric;
Ferli, Ossi;
Natasya, Nur Bunga;
Ariani, Savira Indah
Jurnal STEI Ekonomi Vol 32 No 2 (2023)
Publisher : Bagian Pengelolaan Jurnal dan Penerbitan - Sekolah Tinggi Ilmu Ekonomi Indonesia (BPJP - STIE)
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DOI: 10.36406/jemi.v32i02.1369
The COVID-19 pandemic has presented major challenges to various economic sectors, but the consumer goods sector has shown remarkable resilience. This study examines the impact of working capital management on the profitability of consumer goods companies on the Indonesia Stock Exchange before and during the pandemic. Using panel data from 16 companies, the regression analysis shows that accounts receivable collection period has a negative impact on profitability before the pandemic, while collection period, inventory, and accounts payable are not significant during the pandemic. These results provide insights into working capital management strategies that are relevant for consumer goods companies during times of economic crisis, especially in managing critical aspects such as receivables, inventories, and accounts payable.
Workload analysis with the full time equivalent method approach to determine workforce required
Taufan, Sonny;
Rahmawati, Risca;
Mujiyono, Mujiyono;
Iskandar, Donant Alananto
Jurnal STEI Ekonomi Vol 32 No 2 (2023)
Publisher : Bagian Pengelolaan Jurnal dan Penerbitan - Sekolah Tinggi Ilmu Ekonomi Indonesia (BPJP - STIE)
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DOI: 10.36406/jemi.v32i02.1371
This research aims to to analyse the workload using the Full Time Equivalent (FTE) method to produce the optimal number of human resources. The post-pandemic economic recovery has led to increased productivity in various sectors, including PT Mada Wikri Tunggal which has experienced an increase in sales in the last three years. However, this increase in sales is inversely proportional to the number of human resources in the office sector of the company. Excessive or too minimal workload will cause inefficiency in the productivity of a company. The amount of workload that is too heavy indicates that the amount of workforce available is not balanced with the workload given, so it can cause physical and mental fatigue which results in a decrease in productivity. The data analysis method used in this research is the Full Time Equivalent (FTE) method. FTE can be assumed as a measure of the time required for the workforce to completely carry out work activities.