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Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi
Published by Sekolah Tinggi Ilmu Administrasi LAN Bandung
ISSN : -     EISSN : -     DOI : 10.31113/jia.v16i2
Core Subject : Humanities, Social,
Humanities Social Sciences
Jurnal Ilmu Administrasi (JIA) is a scientific journal particularly focuses on the main problems in the development of the sciences of public administration and business administration areas as follows Development Administration, Economic Development, Public Policy, Development Planning, Public Sector Finance, Service Management, Public Organization, Human Resource Development, Decentralization and Regional Autonomy, Leadership, Public Sector Innovation, E-Government, Management and Business Policy, E-Commerce, Marketing Management, Budget Management, State Company Management.
Arjuna Subject : Ilmu Sosial - Administrasi Publik
Articles 884 Documents
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TINGKAT PERSEPSI KEADILAN MELALUI PERBAIKAN PELAYANAN PADA KEPUASAN NASABAH BANK MANDIRI CABANG PADJADJARAN BANDUNG (STUDI PADA TRANSAKSI DI MESIN ATM DAN KELUHAN NASABAH) Frima, Dicky Frima
Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi Vol 12, No 3 (2015): Jurnal Ilmu Administrasi
Publisher : Sekolah Tinggi Ilmu Administrasi Lembaga Administrasi Negara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31113/jia.v12i3.51

Abstract

Penelitian ini betujuan untuk mengetahui seberapa tinggi tingkat persepsi keadilan melaluiperbaikan layanan pada kepuasan nasabah Bank Mandiri Cabang Padjadjaran Bandung yaitu studipada transaksi di mesin ATM dan keluhan nasabah. Berkenaan dengan penelitian ini, metode yangdigunakan adalah metode penelitian kualitatif dengan pendekatan deskriptif yang berfokus padapermasalahan yang diuraikan pada bab I tesis ini. Sedangkan teknik pengumpulan data dalam penelitianini, penulis menggunakan teknik wawancara mendalam, observasi dan kajian dokumentasi. Hambatanatau kendala dalam perbaikan layanan di Bank Mandiri Cabang Padjadjaran Bandung baik transaksi dimesin ATM dan keluhan nasabah yaitu pada aspek pelayanan dan aspek kepuasan seperti lemahnyakoordinasi dan komunikasi antara kantor cabang dan kantor pusat selaku pelapor keluhan denganpenerima keluhan untuk diproses berdasarkan data/sistem yang dimiliki oleh unit analis keluhan. Padaakhirnya penulis berharap agar nantinya dapat menyempurnakan tingkat persepsi keadilan melaluiperbaikan layanan pada kepuasan nasabah Bank Mandiri Cabang Padjadjaran Bandung yaitu studipada transaksi di mesin ATM dan keluhan nasabah yaitu lebih aspiratif dalam penyelesaian keluhannasabah yaitu berkoordinasi dan komunikasi dengan kantor cabang dan pusat yang ada pada BankMandiri diseluruh Indonesia dan luar negeri.
STRATEGI PEMBERANTASAN KORUPSI BIROKRASI MELALUI SISTEM JARINGAN ANTAR ORGANISASI DI INDONESIA Alwi, Alwi
Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi Vol 2, No 3 (2005): Jurnal Ilmu Administrasi
Publisher : Sekolah Tinggi Ilmu Administrasi Lembaga Administrasi Negara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31113/jia.v2i3.455

Abstract

Corruption represents a misconduct in bureaucratic administration. Generally, corruption occurs at either individual, organizational, or societal level. As stated in public administration and public management literatures, inter-organizational collaboration is needed to eradicate corruption practices because they are usually out of reach of institutions in charge of corruption abolition. Legal approach has so far been unable to combat the corruption practices because it only deals with a sequence of corruption cases as crimes against the law without,comprehending the underlying causes stimulating such deeds. Having known the intricacy of corruption practices, an independent state commission for corruption abolition (KPK) develops inter-organizational networks to comprehensively exterminate corruption.In order to abolish corruption, this state commission recommends several conditions, such as: a) effective and efficient use of sources, b) raised incentives for employees, c) recovery of the reputation of judicial institutions, and d) definite legitimacy of judicial institutions.
KEBIJAKAN PENGELUARAN PEMERINTAH: ANTARA PERTUMBUHAN EKONOMI DAN PEMERATAAN Sobandi, Baban
Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi Vol 1, No 3 (2004): Jurnal Ilmu Administrasi
Publisher : Sekolah Tinggi Ilmu Administrasi Lembaga Administrasi Negara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31113/jia.v1i3.342

Abstract

Public expenditure policy is one of fiscal policies wich, directly or indirectly, influences economic growth and equity. The indirect influence happens, for example, when an expenditure policy can cause the increase or decrease of private investment through crowdout or crowd-in effects. If government expenditure is allocated to infrastructure, such as communication and transportation, this policy stimulates the growth of private investment. Expenditure policy allocated to consumptive sector will raise the cost of capital, which in turn makes the private investment crowd-out. Indeed, theoretical and empirical studies show that the variety of impacts depends upon the condition of society, degree of wellbeing, andother factors represented by developed and developing countries. Therefore, government has to consider the condition and patterns of allocation in formulating and implementing such policy.
ANALISIS MOTIVASI KERJA PEGAWAI PADA BADAN KEPEGAWAIAN DAERAH KABUPATEN MALINAU PROVINSI KALIMANTAN TIMUR Sedarmayanti, Sedarmayanti
Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi Vol 10, No 1 (2013): Jurnal Ilmu Administrasi
Publisher : Sekolah Tinggi Ilmu Administrasi Lembaga Administrasi Negara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31113/jia.v10i1.248

Abstract

In an organization can not be separated from the human resources available, in addition to other resources. The achievement of an organization's vision, mission certainly not terlepasa of performance generated by existing employees.Therefore, in this case the district Regional Employment Board Malinau a formal organization in the District Government Malinau. Regional Employment Board Malinau certainly has the vision, mission and goals of the organization that must be understood by every employee. For fulfilling their visi, the mission must be supported with a strong work motivation of each employee. Starting from this, the thesis takes the title of "ANALYSIS OF MOTIVATION ON EMPLOYEES WORKING REGIONAL EMPLOYMENT AGENCY OF MALINAU PROVINCIAL EAST BORNEO". The purpose of this study was to determine the analyze of employee motivation at Regional Employment Board Malinau East Borneo Province. Apart from that, this study uses the concept of motivation from Victor Vroom is often known as expectancy theory (Expectancy Theory), in which the theory has major dimensions, namely: Expectancy, Instrumentality, and Valence. In terms of statistics, the motivation for this theory when stated in mathematical form is M = E x I x V, where the highest value is 1 and the lowest is -1. Based on this research, that each of the dimensions described in the description; 1. Expectancy, As has been stated that there are 6 items Expectancy dimensionalrepresentations, with the frequency of respondents' answers to the dimensions of expectancy is at 218 with a percentage score is 0.80 Thus, the dimension Expectancy respondents fall into the category of very high. 2. Instrumentality, For Instrumentality dimension statement contained 5 items, the frequency of respondents' answers to the dimensions Intrumentality total score is equal to 151.75, with a percentage score is 0.67. Thus, the responses to the dimensionsIntrumentalitas included in the high category. 3.Valence, Based on the total scores for the dimensions of Valence was the score at 76 with 0.35 percent Thus, the responses to the dimensions of value are included in the high category. Based on the analysis of the data for each dimension of the motivation variable, it is because this study refers to the theory of Victor Vroom where that motivation (M) = E x I x V, then M = 0.80 x 0.67 x 0.35 = 0.19 , if the results are interpreted in table interpretation, in the category of employee motivation enough. Where the dimensions of employee motivation are the highest and lowest Expectancy dimensions are the dimensions of Valence. Apart from that, quantitative data is supported by qualitative data in the form of interviews conducted by the researchers of the informants stated that employeemotivation Regional Employment Board Malinau generally far enough.
ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI KUALITAS DAN KEMASAN BERAS KOPERASI DI MOJOKERTO Augustinah, Fedianty Augustinah
Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi Vol 11, No 3 (2014): Jurnal Ilmu Administrasi
Publisher : Sekolah Tinggi Ilmu Administrasi Lembaga Administrasi Negara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31113/jia.v11i3.68

Abstract

Penelitian  analisis faktor-faktor yang mempengaruhi kualitas dan kemasan beras produk Koperasi, ditekankan kepada masalah pemasaran produk, dengan persepsi dan loyalitas konsumen. Dari sisi produsen, yakni koperasi produsen beras sebagai obyek penelitian kepada masalah tentang penting dan perlunya bauran pemasaran (Marketing Mix) dijadikan focus analisis dalam upaya untuk meningkatkan volume penjualan dan penguasaan pasar. Pembelian beras oleh para pelanggan dipengaruhi dari kualitas dan kemasan yang dilakukan oleh pihak koperasi produsen beras sehingga diharapkan mampu bersaing dengan beras-beras yang datangkan dari luar negeri ( beras import ) tetapi selama ini masyarakat sekitar masih bisa melakukan pembelian ulang  ( loyal ) terhadap beras koperasi yang dijual di masyarakat sehingga apabila  koperasi produsen beras tidak segera memperbaiki manajemen pemasarannya maka akan tertinggal dan tergerus oleh pasar bebas yang menyongsong masyarakat Indonesia.
PUBLIC SECTOR AUDITING REFORM AND ACCOUNTABILITY IN INDONESIA THEORY, CONCEPT, PRACTICE AND IMPLEMENTATION IN PUBLIC POLICY AND ADMINISTRATIVE SCIENCES Dwiputrianti, Septiana
Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi Vol 9, No 1 (2012): Jurnal Ilmu Administrasi
Publisher : Sekolah Tinggi Ilmu Administrasi Lembaga Administrasi Negara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31113/jia.v9i1.259

Abstract

Pepatah bangsa kita mengungkap suatuwisdom dengan untaian kata ?sejarah adalahguru terbaik? bagi setiap anak bangsa atau punsuatu institusi untuk bisa turut memberi warnadan makna positif bagi capaian kinerjaperjuangan mewujudkan cita-cita dan tujuanbangsa dalam bernegara. Sejarah peradabanbangsa kita dan bangsa-bangsa lain jugamemberi pelajaran bahwa ?guru terbaik? adalahperkembangan ilmu pengetahuan danpenerapannya secara tepat dan proporsionaldalam menjawab kompleksitas dan dinamikapermasalahan dan tantangan sejarah yangdihadapi dalam kurun waktu tertentu. Padahemat saya muatan kedua kalimat itu,merupakan pesan dari buku yang secara santuntidak diungkap oleh penulisnya, Ibu Dr.Septiana Dwiputrianti, berjudul: Public SectorAuditing Reform and Accountability in Indonesia,Theory, Concept, Practice and Implementation inPublic Policy and Administrative Science.Penulis buku tersebut mengungkap secaraapik lembaran sejarah kehadiran, aktivitas, dankinerja BPK sebagai lembaga tinggi negara yangberperan dalam melakukan auditing dan dapatturut mempengaruhi terwujudnya publicaccountability, melalui laporan auditnya sendiriyang secara analitis dilakukan melalui duapendekatan pemeriksaan, yaitu financial andperformance audit. Kurun waktu sejarah audityang penulis cermati meliputi dua era sejarahsepanjang Indonesia Merdeka, yaitu EraSebelum Reformasi Audit (1945-2000); dan EraSesudah Reformasi Audit, 2001-2009; diperkayadengan gambaran singkat sejarah auditingjaman kolonial Belanda.Kesadaran akan pentingnya auditing bagitegaknya akuntabilitas penyelenggaraan negaradan pembangunan Indonesia, bukan saja tampakdari eksisnya BPK dengan peran danaktivitasnya sebagai lembaga audit eksternalyang sudah ditetapkan dalam lima konstitusiyang pernah berlaku1, tetapi juga dari eksisnyalembaga dan berkembangnya praktik auditinternal, tergambar secara sistematis dariperkembangan kedua era sejarah auditing padabuku ini. Namun tampak disadari bahwategaknya pemerintahan yang bersih danterwujudnya penyelenggaraan pemerintahanyang baik tidak hanya tergantung padaberdirinya lembaga-lembaga audit. Sebabdisamping adanya kejelasan lingkup dan salinghubungan tugas antara lembaga audit internaldan eksternal, masih diperlukan berbagaipersyaratan lain bagi terselenggaranya audityang baik dan pengawasan yang efektif.Pertanyaan yang timbul terkait denganterselenggaranya audit yang baik adalah:apakah persyaratan-persyaratan untuk itu eksis(dipenuhi) dalam sistem dan proses auditings e l ama s e j a r ah Indone s i a Me rde k a ?Permasalahan terebut dijawab penulis denganmeneliti dan mengungkap aspek-aspek auditingpada kedua kurun waktu sejarah audit secaralngkap dan rinci, termasuk evolusi kelembagaanaudit dan evaluasi informasi laporan hasil audit,standar audit yang digunakan, serta etika danintegritas yang melekat dalam sistemkelembagaan dan perilaku para auditor yangberperan di dalamnya. Selain itu mendapatkanperhatian pula perkembangan faktor humancapital, ketersediaan anggaran, dan perantehnologi informasi dan komunikasi (ICT) dalamproses dan pelaporan kinerja auditing; serta
PARADOKS ORGANISASIONAL: DILEMA MANAJERIAL DALAM PEMILIHAN ALOKASI SUMBER DAYA ORGANISASI (STUDI KASUS ADMINISTRASI PUBLIK PENDIDIKAN TINGGI Soemanagara, Rizky Dermawan
Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi Vol 5, No 4 (2008): Jurnal Ilmu Administrasi
Publisher : Sekolah Tinggi Ilmu Administrasi Lembaga Administrasi Negara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31113/jia.v5i4.447

Abstract

Resource allocation resolution is essential for achieving organizational goals. It is related to inter-actor social interaction, in the form of position bargaining. In this case, analysis on educational policy should be based upon the main framework that education is public goods. When education is so-called public goods, all decisions on educational policy are thought to be within political domain. Thus, its administration becomes politically bound public administration. This research applies organizational analysis. The writer chose this tool analysis by reason of the fact that all activities to accomplish vision and missions carried out by social actors are within organizational span. Balancing organizational paradox can be attained by linking it to organizational vision, through system and organization structure approaches. The system of higher education is believed to be loosely coupled system. One thing to be noted is that the education system does not tightly bind higher education institutions. There is no consensus between universities and education system.There is no tight internal bound within organization, but one goal commitment, i.e. educational performance.
PENGEMBANGAN KAPASITAS (CAPACITY BUILDING ) DALAM MENDUKUNG PELAKSANAAN OTONOMI DAERAH Drs. Nugraha, Drs. Nugraha
Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi Vol 1, No 3 (2004): Jurnal Ilmu Administrasi
Publisher : Sekolah Tinggi Ilmu Administrasi Lembaga Administrasi Negara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31113/jia.v1i3.334

Abstract

A capacity building is a serious attempt of an organization to develop its performance capability ? the ability to apply skills and resources successfully in order to accomplish the objectives and satisfy stakeholders? expectations.Studies by UNDP found out that the concept of capacity building is considered to be the right choice of local government to support the implementation of autonomy policy. This paper will discuss deeply the nine strategies of developing capacity building to be implemented in the local government level.
BUREAUCRATIC STRUCTURE PERESTROIKA: MEMPERBARUI LAHAN BAGI PERTUMBUHAN KINERJA KELEMBAGAAN PEMERINTAH Faozan1, Haris
Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi Vol 2, No 4 (2004): Jurnal Ilmu Administrasi
Publisher : Sekolah Tinggi Ilmu Administrasi Lembaga Administrasi Negara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31113/jia.v2i4.463

Abstract

Bureaucracy as a terminology began to be widely known after Max Weber (1864-1920) introduced a model of organization known as bureaucratic organization. In his elaboration, Weber states that the form of bureaucratic organization is a type of organization that most fits the characteristics of industrial society in the late 19th century, both public and private sectors. The bureaucratic structure has existed for almost 100 years and, of course, it now requires some adjustments here and there in order to make its existence intact as Max Weber intended in building such phenomenal theory of bureaucracy. The structure of quality public sector is the one able to adjust to endless challenges. Such adjustable structure will enable public sector performance to grow and proliferate optimally. It is, therefore, necessary to keep readjusting certain dimensions of such organizational structure as complexity, formalization and centralization to the present conditions.
HUBUNGAN ANTARA SISTEM BIROKRASI DAN PERILAKU BIROKRASI PEMERINTAH KABUPATEN/KOTA DI SULAWESI SELATAN* Abubakar, Burhanudin
Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi Vol 6, No 2 (2009): Jurnal Ilmu Administrasi
Publisher : Sekolah Tinggi Ilmu Administrasi Lembaga Administrasi Negara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31113/jia.v6i2.350

Abstract

This study aims at analyzing the correlation between bureaucracy system and bureaucracy behaviors. The typology of bureaucracy behavior incorporates: autocratic behavior, custodial behavior, supportive behavior, and collegial behavior. Autocratic behavior complies with selfinterests, power, authority, loyalty, obedience, and basic need fulfillment. Custodial behavior gives preferentiality to organization economic resource, solidarity, and familial relationship. Supportive behavior directs to meet the organization vision and missions. Collegial behavior tries to harmonizeperformance, familial relationship, and solidarity in achieving organization goals.The research result shows bureaucracy system causes the emergence of a transitional bureaucracy behavior. On one side, it remains practicing traditional (autocratic and custodial) behavior. On the other side, it tries to shift to modern (supportive and collegial) behavior.

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