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Dinasti International Journal of Digital Business Management
Published by Dinasti Publisher
ISSN : 2715419X     EISSN : 27154203     DOI : 10.31933
Core Subject : Science,
Decision Sciences, Operations Research & Management
Dinasti International Journal of Digital Business Management (DIJDBM) provides widespread coverage of high quality research in a broad range of topics such as digital business management science and technology advancements, and establishing new collaborations in these areas. Original research papers, state-of-the-art reviews are invited for publication in all areas of digital business management science and technology. It is therefore a multidisciplinary journal inspired by diversity and open to methodological plurality. Our main concern is that articles have strong theoretical foundations, meet the highest analytical standards, and provide new insights that contribute to the better understanding of managerial phenomena.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 869 Documents
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The Influence of Competence and Training on Employee Performance through Motivation at the Environmental Service Office of Jambi Province Hary Suryanda; Pantun Bukit; Ali Akbar
Dinasti International Journal of Digital Business Management Vol. 6 No. 5 (2025): Dinasti International Journal of Digital Business Management (August - Septembe
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijdbm.v6i5.5486

Abstract

This study aims to analyze the influence of competence and training on employee performance through motivation as an intervening variable at the Environmental Service Office of Jambi Province. The research population consists of all 101 Civil Servants (PNS) at the Environmental Service Office of Jambi Province. The sampling technique used the census method, in which the entire population was included as respondents. Data were collected through questionnaires using a Likert scale and analyzed using the Partial Least Square (PLS) method with SmartPLS 3.0 software. The results show that competence has a positive and significant effect on motivation and employee performance. Training also has a positive and significant effect on motivation and employee performance. Furthermore, motivation is proven to act as an intervening variable that strengthens the influence of competence and training on performance. Thus, the higher the competence and the better the training provided, the greater the employee motivation, which ultimately leads to improved employee performance
The Influence of Safety Culture and Ship Engine Maintenance on Accident Prevention Which has Implications for Shipping Safety at PT Indo Container Lines Tohonan Silalahi; Erwin Manurung; Bambang Sumali; April Gunawan
Dinasti International Journal of Digital Business Management Vol. 6 No. 5 (2025): Dinasti International Journal of Digital Business Management (August - Septembe
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijdbm.v6i5.5491

Abstract

This study aims to analyze the influence of safety culture and ship engine maintenance on accident prevention, which in turn affects maritime safety at PT Indo Container Lines. This research uses a quantitative approach with a cross-sectional research design. The sample used in this study consists of 107 crew members of PT Indo Container Lines, selected using the Slovin formula to determine a representative sample size. The data collected includes primary data obtained through questionnaires and interviews, as well as secondary data from the company's reports on safety and ship maintenance. The collected data was analyzed using SmartPLS software to test the relationships between the variables involved. The results of the study show that safety culture has a positive and significant impact on accident prevention, which in turn leads to improved maritime safety. These findings indicate that a strong safety culture, including awareness and safe behavior, plays a key role in reducing the risk of accidents during voyages. Additionally, ship engine maintenance was found to have a positive and significant impact on accident prevention, with well-maintained engines reducing the potential for technical failures that could jeopardize maritime safety. Accident prevention, driven by good engine maintenance and an applied safety culture, contributes to the overall enhancement of maritime safety. This study recommends that PT Indo Container Lines continue to strengthen the safety culture among its crew and enhance ship engine maintenance to support better maritime safety. By creating a safer work environment and ensuring that ships operate in optimal conditions, PT Indo Container Lines can reduce the risk of accidents and significantly improve maritime safety in the future
The Effect of Information Security, User Perceived Convenience and Brand Image on the Decision to Use the Neo Bank M-Banking Application Through Trust as an Intervening Variable Ridwan Lutfi; Aldina Shiratina
Dinasti International Journal of Digital Business Management Vol. 6 No. 5 (2025): Dinasti International Journal of Digital Business Management (August - Septembe
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijdbm.v6i5.5497

Abstract

This study aims to determine the Influence of Information Security, Perceived Ease of Use of the Mobile Banking Application by Users and Brand Image on the Decision to Use the Neo Bank Mobile Banking Application through Trust as an Intervening Variable. The research method used is a quantitative causal survey method, where the variables used in this study include 3 (three) independent variables, namely perceived ease of use, information security and brand image, while the dependent variable is the Decision to Use with a total of 183 respondents. Data analysis used in this study is the Partial Least Square (PLS) method using SmartPLS 3. The results of the study indicate that information security, ease of use, brand image, and trust have a significant positive effect on the decision to use the application. Information security and ease of use not only increase the decision to use directly, but also through increasing user trust. Similarly, a positive brand image is able to build trust, which in turn encourages the decision to use. Trust is proven to be an important factor that mediates the influence of these variables, so that the higher the level of security, ease, and brand image, the greater the tendency of users to use the application actively and continuously
The Effect of Agency Service Quality and Business Innovation on Agency Productivity and its Implications on Customer Loyalty in PT. Pertamina Port and Logistics in Sei Pakning, Riau Siswanto Siswanto; Bambang Sumali; Agung Kwartama; April Gunawan Malau
Dinasti International Journal of Digital Business Management Vol. 6 No. 5 (2025): Dinasti International Journal of Digital Business Management (August - Septembe
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijdbm.v6i5.5499

Abstract

This study aims to analyze the impact of agency service quality and business innovation on agency productivity and its implications for customer loyalty at PT. Pertamina Port and Logistics (PPL) in Sei Pakning, Riau. The main issue addressed in this study is how service quality and business innovation can enhance agency productivity and how they influence customer loyalty. The population of the study consists of all customers of PT. PPL, with a sample of 109 respondents selected using purposive sampling with the Slovin formula. The research method used was quantitative with a cross-sectional design, and data collection was carried out through Likert scale questionnaires, which were then analyzed using SmartPLS 4 for validity, reliability tests, and path analysis based on Structural Equation Modeling (SEM). The analysis results show that agency service quality and business innovation have a positive and significant impact on agency productivity. Additionally, agency productivity is proven to mediate the relationship between agency service quality, business innovation, and customer loyalty. These findings suggest that improving service quality and implementing business innovations can strengthen customer loyalty through increased agency productivity. Therefore, it is recommended that PT. Pertamina Port and Logistics continues to enhance its service quality and implement business innovations that improve operational efficiency and customer experience, thus maintaining long-term customer loyalty
The Effect of the Digitalization System and Clearance in Process on Service Quality and its Implications on the Accountability of Loading and Unloading Services at Cirebon Port Eri Juhaeri Lesmana; Marihot Simanjuntak; Ayudhia Pangestu Gusti
Dinasti International Journal of Digital Business Management Vol. 6 No. 5 (2025): Dinasti International Journal of Digital Business Management (August - Septembe
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijdbm.v6i5.5510

Abstract

Digital transformation in the port sector is a strategic step to improve efficiency, transparency, and accountability in services. One concrete example of this transformation is the implementation of the Si-PDKT (Ship Document Inspection System) application, which is applied by the Cirebon Class II KSOP. This application aims to accelerate the clearance in process for ships and supports the improvement of service quality and accountability in loading and unloading services. However, in practice, various obstacles are still found, such as limitations in system integration, human resource readiness, and resistance to new technology usage. This study aims to analyze the effect of the digitalization system (X1) and the clearance in process (X2) on service quality (Y) and its implications for the accountability of loading and unloading services (Z) at Cirebon Port. The approach used is explanatory quantitative with data collection through questionnaires from port service users. Data analysis is carried out using Structural Equation Modeling (SEM) with the SmartPLS software, complemented by SWOT analysis to identify strengths, weaknesses, opportunities, and threats in the implementation of the Si-PDKT application. The results of the study show that the digitalization system and the clearance in process have a positive and significant impact on service quality. Furthermore, service quality acts as a mediating variable that strengthens the influence of the digitalization system and clearance in on the accountability of loading and unloading services. The SWOT analysis also reveals that the application of Si-PDKT has great potential to be optimized, especially through improved system integration, human resource training, and adaptive regulatory support. This research provides strategic contributions to the development of smart port-based port services and serves as a reference for KSOP and other port stakeholders in formulating policies to improve public services that are efficient and accountable in the digital era
Digital Transformation in Entrepreneurship Education: A Systematic Literature Review on Technology Utilization and Student Learning Outcomes Ary Wijayati Kusumaningtyas; Roni Heryatno; Gatot Hendro Prakosa; Satria Budi
Dinasti International Journal of Digital Business Management Vol. 6 No. 5 (2025): Dinasti International Journal of Digital Business Management (August - Septembe
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijdbm.v6i5.5514

Abstract

Digital transformation has fundamentally changed the way entrepreneurship is taught in higher education institutions. Educational institutions now employ various technological platforms to enrich the learning process. However, a comprehensive understanding of the impact of various digital media and technologies on entrepreneurship education outcomes remains to be deepened. This study conducts a systematic review to integrate various studies on the use of digital media and technologies in entrepreneurship learning, and analyzes their impact on learning outcomes, active participation, and students' entrepreneurial intentions. Following the PRISMA protocol, a systematic search was conducted through Web of Science, Scopus, ERIC, and IEEE Xplore databases for the period 2015-2024. The search was performed using keyword combinations related to digital technology, entrepreneurship learning, and higher education contexts. From the search results, 38 studies that met the criteria were analyzed using thematic synthesis methods. Three dominant digital technology classifications were identified: (1) Social Media (Facebook, LinkedIn, Instagram), (2) Digital Learning Platforms (MOOCs, Moodle, specialized systems), and (3) Mobile-Based Learning. Results show that social media use significantly enhances students' networking abilities and participation. Mobile learning provides access convenience and flexibility. Digital platforms have a positive impact on entrepreneurship concept mastery, mindset formation, and entrepreneurial behavioral intentions, especially in regions with high digital penetration. Digital transformation in entrepreneurship learning yields encouraging results in improving participation and learning effectiveness. Successful implementation requires careful planning regarding teaching methods, technological infrastructure, and local cultural aspects. Future studies should focus on longitudinal research to assess the impact of digital learning on actual entrepreneurship practices.
The Influence of Service Quality and Determination Price of Implications of Satisfaction on Customer Loyalty of PT. Tama Anugerah Mandiri Reza Marcelino; Muhammad Sayakfika Ahadianto; April Gunawan Malau; Imam Fahcruddin
Dinasti International Journal of Digital Business Management Vol. 6 No. 5 (2025): Dinasti International Journal of Digital Business Management (August - Septembe
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijdbm.v6i5.5519

Abstract

This study aims to analyze the influence of service quality and pricing on customer satisfaction and its implications on customer loyalty at PT. Tama Anugerah Mandiri, a company operating in the ship agency sector. The main problem identified is the low level of customer satisfaction due to variations in service quality and perceptions regarding ship agency service pricing. This research employs a quantitative approach with an explanatory research design. The population consists of 90 customers, and the entire population was used as the sample through a saturated sampling technique. Data were collected using questionnaires measuring customers' perceptions of service quality, pricing, satisfaction, and loyalty. Data analysis was conducted using Structural Equation Modeling (SEM) to examine the relationships among variables simultaneously. The results indicate that service quality has a positive and significant effect on customer satisfaction, and competitive pricing also enhances satisfaction. Customer satisfaction acts as an intervening variable that strengthens the influence of service quality and pricing on customer loyalty. These findings emphasize the importance of appropriate service and pricing strategies to maintain customer satisfaction and loyalty in the ship agency industry
The Influence of Maritime Regulations and Company Policies on the Human Factor Accident Rate as an Intervening Variable (Case Study at PT. Marina Logistik Sejahtera) Aries Setiadi; April Gunawan Malau; Ayudhia Pangestu Gusti
Dinasti International Journal of Digital Business Management Vol. 6 No. 5 (2025): Dinasti International Journal of Digital Business Management (August - Septembe
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijdbm.v6i5.5520

Abstract

This study aims to analyze the influence of maritime regulations and company policies on accident rates with human factors as an intervening variable at PT. Marina Logistics Sejahtera. The main issue examined is the extent to which maritime regulations and internal company policies can reduce shipping accident rates, as well as how human factors act as a mediator in strengthening the relationship among these variables. The population of this research consists of all crew members working at PT. Marina Logistik Sejahtera, with a total sample of 89 respondents. The sampling technique employed was purposive sampling using the Slovin formula. This study applied a quantitative method with a cross-sectional approach, in which data were collected through a Likert-scale questionnaire. The collected data were analyzed using Partial Least Square - Structural Equation Modeling (PLS-SEM) through several stages, including validity testing, reliability testing, and path analysis. The results indicate that maritime regulations and company policies have a positive and significant effect on both human factors and accident rates. Furthermore, human factors are proven to be an intervening variable that strengthens the influence of maritime regulations and company policies in reducing accident rates. Moreover, company policies have a more dominant effect compared to maritime regulations in shaping human factors and decreasing accident rates. The conclusion of this study is that improving regulatory compliance and strengthening internal policies based on training and crew competence are crucial strategies to reduce accident risks. Based on these findings, it is recommended that the company enhance its safety training system, improve regulatory monitoring mechanisms, and develop a risk management program focused on improving the quality of maritime human resources
The Effect of State Property Utilization and Benefits on PNBP Receipts Which Impact Employee Performance in KSOP Utama and KSOP Class I in the Directorate General of Sea Transportation Priscilia Mora; Intan Nurbaety; Larsen Barasa; Bambang Sumali; April Gunawan Malau; Meilinasari Nurhasanah
Dinasti International Journal of Digital Business Management Vol. 6 No. 6 (2025): Dinasti International Journal of Digital Business Management (October - Novembe
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijdbm.v6i6.5542

Abstract

This study aims to analyze the effect of utilization and benefits of State-Owned Assets (SOA) on the receipts of Non-Tax State Revenue (PNBP) and their impact on employee performance at KSOP Utama and KSOP Class I within the Directorate General of Sea Transportation. The research background is based on several issues such as suboptimal utilization of SOA, bureaucratic obstacles, lack of facilities and training for employees, as well as unstable PNBP receipts that affect employee performance. This study focuses on the period from 2020 to 2024 with a population of 2,418 civil servants and a sample of 343 respondents selected using sampling techniques based on the Taro Yamane formula. The research method used is a quantitative approach with primary data collected through questionnaires measuring respondents' perceptions regarding SOA utilization and benefits, PNBP receipts, and employee performance. Data analysis was conducted using Structural Equation Modeling (SEM) to test the relationships between variables both simultaneously and partially. The results show that the utilization and benefits of SOA have a direct and simultaneous positive and significant effect on PNBP receipts. Furthermore, PNBP receipts also have a positive and significant impact on employee performance. Additionally, the utilization and benefits of SOA influence employee performance both directly and indirectly through the mediation of PNBP receipts. These findings underscore the importance of effective and efficient management and utilization of SOA as a sustainable source of state revenue, while also serving as a supporting factor for improving employee performance. This study provides practical implications for the development of better SOA management policies and the enhancement of human resource capacity at KSOP Utama and KSOP Class I. The research also broadens the empirical understanding of the strategic role of SOA in supporting government institutional performance, particularly in the maritime transportation sector.
MSME Strategies in Facing the Global Trade Tariff War Dedy Sukmana
Dinasti International Journal of Digital Business Management Vol. 6 No. 5 (2025): Dinasti International Journal of Digital Business Management (August - Septembe
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijdbm.v6i5.5543

Abstract

The global trade tariff war triggered by protectionist policies between countries has had a significant impact on the sustainability of micro, small, and medium enterprises (MSMEs). As a sector that contributes significantly to the Indonesian economy, MSMEs face challenges in the form of rising production costs due to import tariffs on raw materials, decreased competitiveness of export products, and global market uncertainty. This study uses qualitative methods with a literature review to analyze the impact of the global trade tariff war on MSMEs and formulate adaptive strategies that can be taken. The analysis results show that the main strategies that MSMEs can implement include market diversification, domestic market optimization, digitalization and utilization of e-commerce, product innovation based on local wisdom, increased production efficiency, and collaboration with the government and the private sector. By implementing these strategies, MSMEs are expected to be able to survive, be competitive, and continue to contribute as a main pillar of the national economy amidst global trade uncertainty

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